Resolute Forest Products Reviews | Glassdoor

Resolute Forest Products Reviews

Updated July 11, 2017
67 reviews

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2.5
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Resolute Forest Products President & CEO Richard Garneau
Richard Garneau
29 Ratings

67 Employee Reviews

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Pros
  • The pay was great the people I worked with and for were all good people (in 2 reviews)

  • They bring new hires along slowly and do a great job of acclimating (in 2 reviews)

Cons
  • In the lean paper industry, and serving a market that is shrinking, job security is an issue (in 4 reviews)

  • Bad leadership, bad business practices, high stress, poor work/life (in 3 reviews)

More Pros and Cons

  1. "Used to be great, now not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - 5th Hand in Catawba, SC
    Current Employee - 5th Hand in Catawba, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Resolute Forest Products full-time (More than a year)

    Pros

    Pay, co-workers and management

    Cons

    Schedule, work environment, upper management


  2. Helpful (1)

    "millwright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mastercraft Millwright in Catawba, SC
    Current Employee - Mastercraft Millwright in Catawba, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Resolute Forest Products full-time (More than a year)

    Pros

    Great living wages and benefits

    Cons

    Mill is shutting down lines and will likely go out of business in the next 2 years

    Advice to Management

    Management needs to get organized and stop cutting corners

  3. "My experience as a graduate engineer so far has been great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Engineer in Grenada, MS
    Current Employee - Graduate Engineer in Grenada, MS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work with great people, easy to get along with. They bring new hires along slowly and do a great job of acclimating.

    Cons

    Job involves a lot of pitch control in product which is a very difficult thing to control. Difficult to pin exact answers down for quality improvement.


  4. "Downward death spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Calhoun, TN
    Former Employee - Anonymous in Calhoun, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Resolute Forest Products full-time (More than 3 years)

    Pros

    Really good people in the rank and file. Companies plans to enter tissue market represents some of the largest investments in North America paper industries. Good pay.

    Cons

    No resources. No training. No routine maintenance. Investments seemed to be a disaster as led by incompetence. Corporate leadership is a comedy of fools. The leadership is bad, so very bad. No strategy, no real focus on waste or effective focus to improve costs. Company is led by arrogant fools. Poor upward mobility. Bad leadership, bad business practices, high stress, poor work/life. Oh the list goes in.

    Advice to Management

    I think you're a hopeless lot, but if you stop patting yourselves in the back for 10 min and go back to basic business principles maybe you can return the company to profitability. Stop paying premiums all the time because you're too damn cheap. Start focusing on waste. Start building an actual process optimization team and utilizing them (Op-ed, LSS, something..). A new fancy machine isn't going to fix anything if what's supporting it is rotten to the core. Invest in your people and in sound business strategies. Every dollar you cut from maintenance and personell costs you 2+. Realize you've filled your leadership ranks with incompetence and stupidity.


  5. "Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Catawba, SC
    Current Employee - Anonymous Employee in Catawba, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Resolute Forest Products full-time

    Pros

    Money, money, money, money, money

    Cons

    Dysfunctional
    Poor Leadership
    No work life balance


  6. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rock Hill, SC
    Former Employee - Anonymous Employee in Rock Hill, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Resolute Forest Products (Less than a year)

    Pros

    This was a great group of people to work with. Customer service reps generally got along with each other.

    Cons

    Lack of Upward mobility, poor communication, very large amount of turnover, high stress environment, many demands for the annual salary.

    Advice to Management

    There is a general lack of leadership among the management team. This can be seen at many levels within the organization. Much improvement is needed in order to recruit and retain better employees


  7. "Security Lieutenant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Lieutenant in Catawba, SC
    Current Employee - Security Lieutenant in Catawba, SC
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good work environment. Nice co-workers. overall good place to be employed. and after some experience and the right promotions, you can make some pretty good money as well

    Cons

    No annual raises or bonuses. only way to get a raise is to get a promotion which comes with more responsibility

    Advice to Management

    Accommodate your employees with annual raises and some kind of bonuses to compensate for all our hard work for your company

  8. "Account Management Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Management Representative in Monroe, NC
    Former Employee - Account Management Representative in Monroe, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Resolute Forest Products (More than a year)

    Pros

    The pay is decent, benefits are middle of the road but dwindling, and they do offer flexible schedules.

    Cons

    Management is very poor. The managers behave like immature teenage girls. Communication is even worse. Training is highly variable and really depends more on the individual team you are assigned to. No advancement or growth potential. Gossiping and back stabbing is not only tolerated but rewarded and orchestrated more by management than anyone else. Technology is ancient. And the service to the customer is embarrassing and does not seem to be a concern to the company.

    Advice to Management

    Hire grown ups for managers or at least provide them with useful training on managing people and supporting teamwork. Take a really good look at the managers that have the highest turnover rates - these are your WORST managers. Identify the root cause as to why they can not keep a team together. Just because they are a "manager" doesn't make them "right". Treat your employees with the same respect you would want your superiors to treat you with. Hire an appropriate amount of staff to support the workload.


  9. "Resolute - A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Point, VA
    Former Employee - Anonymous Employee in West Point, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Resolute Forest Products full-time (More than 3 years)

    Pros

    Lean organization giving employees many opportunities to work in different areas and accept more responsibility. There is also opportunity for quick advancement.

    Cons

    In the lean paper industry, and serving a market that is shrinking, job security is an issue. However, they are diversifying to stay ahead of the curve. There does seem to be a lean toward Canadian leadership.


  10. Helpful (7)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Catawba, SC
    Former Employee - Customer Service Representative in Catawba, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good salary, managers are kind, respectful and understanding with Dr. appts, family emergencies and illness. it's a family-type environment and my team was supportive and helpful.

    Cons

    Turnover is high but management isn't forthcoming on why.
    The job is stressful because we had more work than we could handle and management was reluctant to help (they needed to hire more people).
    We worked with several different departments but seemed to be the only department held responsible (and CSRs terminated) for errors.
    Many of our orders placed were late and many of the mills had repeat production issues.

    Advice to Management

    Be more pro-active than reactive.
    The focus is on cost-cutting but should be more on valuing and retaining employees.
    Improve the training process.


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