Resolute Forest Products Reviews | Glassdoor

Resolute Forest Products Reviews

Updated March 21, 2017
60 reviews

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Full-time Part-time

2.6
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Resolute Forest Products President & CEO Richard Garneau
Richard Garneau
23 Ratings

60 Employee Reviews

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Pros
  • Customer service reps generally got along with each other (in 2 reviews)

  • Good work/home balance with flexible schedule (in 2 reviews)

Cons
  • In the lean paper industry, and serving a market that is shrinking, job security is an issue (in 4 reviews)

  • there is no cons from working at resolute (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rock Hill, SC
    Former Employee - Anonymous Employee in Rock Hill, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Resolute Forest Products (Less than a year)

    Pros

    This was a great group of people to work with. Customer service reps generally got along with each other.

    Cons

    Lack of Upward mobility, poor communication, very large amount of turnover, high stress environment, many demands for the annual salary.

    Advice to Management

    There is a general lack of leadership among the management team. This can be seen at many levels within the organization. Much improvement is needed in order to recruit and retain better employees


  2. "Strategic Management for future sustainability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people in the company were great people to work with.

    Cons

    The company is the restructuring product of AbitibiBowater coming out of bankruptcy with the effort to move toward a more strategic approach to management. They seemed to fall short of their effort to move in this direction by not developing a proper strategic management infrastructure.

    Advice to Management

    Develop a team based approach to process management on a company wide basis.


  3. "Security Lieutenant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Lieutenant in Catawba, SC
    Current Employee - Security Lieutenant in Catawba, SC
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good work environment. Nice co-workers. overall good place to be employed. and after some experience and the right promotions, you can make some pretty good money as well

    Cons

    No annual raises or bonuses. only way to get a raise is to get a promotion which comes with more responsibility

    Advice to Management

    Accommodate your employees with annual raises and some kind of bonuses to compensate for all our hard work for your company


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  5. "Totalitarian Management style"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The Montreal office is multicultural. Everyone speaks at a minimum three languages.

    Cons

    People are placed into managerial roles without any leadership or management experience (or training). Traditionally taking engineers straight from a plant and placing them into managerial sales roles is not recommended, and will negatively impact bottom line. Also there is an imbalance of workloads, some employees work excessive hours with much responsibility while others coast by and provide only four days of their full week.

    Advice to Management

    Mr. Garneau is solid and has a good vision, the Montreal team (office) is proof of this. It is unfortunate that outside of Canada the rules are different; mid management have their own agendas and operate to their own rules. Their daily threats ensures their behavior is kept from the executive management. (they say CEO's are aware of only 6% of issues in their company) Trust issues within the organization have materialized in the last three years, bullying is prevalent and detrimental. The behaviors society is trying to eliminate in our schools, is present at Resolute. A culture change is needed McKinsey should be hired to identify and flush out the toxin that now work within. People should be evaluated before being hired.


  6. "Account Management Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Management Representative in Monroe, NC
    Former Employee - Account Management Representative in Monroe, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Resolute Forest Products (More than a year)

    Pros

    The pay is decent, benefits are middle of the road but dwindling, and they do offer flexible schedules.

    Cons

    Management is very poor. The managers behave like immature teenage girls. Communication is even worse. Training is highly variable and really depends more on the individual team you are assigned to. No advancement or growth potential. Gossiping and back stabbing is not only tolerated but rewarded and orchestrated more by management than anyone else. Technology is ancient. And the service to the customer is embarrassing and does not seem to be a concern to the company.

    Advice to Management

    Hire grown ups for managers or at least provide them with useful training on managing people and supporting teamwork. Take a really good look at the managers that have the highest turnover rates - these are your WORST managers. Identify the root cause as to why they can not keep a team together. Just because they are a "manager" doesn't make them "right". Treat your employees with the same respect you would want your superiors to treat you with. Hire an appropriate amount of staff to support the workload.


  7. "Resolute - A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Point, VA
    Former Employee - Anonymous Employee in West Point, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Resolute Forest Products full-time (More than 3 years)

    Pros

    Lean organization giving employees many opportunities to work in different areas and accept more responsibility. There is also opportunity for quick advancement.

    Cons

    In the lean paper industry, and serving a market that is shrinking, job security is an issue. However, they are diversifying to stay ahead of the curve. There does seem to be a lean toward Canadian leadership.


  8. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pulp and Paper Technician
    Former Employee - Pulp and Paper Technician
    Negative Outlook

    I worked at Resolute Forest Products full-time (More than a year)

    Pros

    Pay, benefits, coworkers, OT available anytime you needed it

    Cons

    Hot nasty work environment


  9. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Resolute Forest Products full-time

    Pros

    They have good benefits and pay

    Cons

    Not enough time or money to live


  10. "Top down management with fast changing priorities."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Resolute Forest Products full-time (More than a year)

    Pros

    People in the US are good to work with. Very dynamic environment that will keep you from getting bored working on one project too long.

    Cons

    Top down management with unreasonable expectations at times.


  11. Helpful (7)

    "Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Catawba, SC
    Former Employee - Customer Service Representative in Catawba, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good salary, managers are kind, respectful and understanding with Dr. appts, family emergencies and illness. it's a family-type environment and my team was supportive and helpful.

    Cons

    Turnover is high but management isn't forthcoming on why.
    The job is stressful because we had more work than we could handle and management was reluctant to help (they needed to hire more people).
    We worked with several different departments but seemed to be the only department held responsible (and CSRs terminated) for errors.
    Many of our orders placed were late and many of the mills had repeat production issues.

    Advice to Management

    Be more pro-active than reactive.
    The focus is on cost-cutting but should be more on valuing and retaining employees.
    Improve the training process.



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