Resources For Human Development Reviews | Glassdoor

Resources For Human Development Reviews

Updated October 31, 2016
29 reviews

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Dyann Roth
11 Ratings

29 Employee Reviews

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Pros
  • There is a very open environment and community (in 9 reviews)

  • In addition to, the great benefits & salary (in 6 reviews)

Cons
  • Upper Management Staff unstable and I experienced communication problems (in 11 reviews)

  • Little to no room for advancement (in 7 reviews)

More Pros and Cons

  1. "Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Resources For Human Development full-time (More than 5 years)

    Pros

    Very flexible and pleasant people to work with.

    They have flexible hours.

    Cons

    Management does not know what they are doing.

    Have to pay through the nose for health benefits. Now paying around 20% of pay for health benefits.

    No room for advancement. They will not promote from within.

    They promote that they are a premiere place to work but they are far from it.

    Advice to Management

    Take better care of the individuals that you have.


  2. Helpful (2)

    "Unprofessional, toxic atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician in Philadelphia, PA
    Former Employee - Central Office Technician in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Resources For Human Development full-time (More than 10 years)

    Pros

    Salaries in the administrative office are fair. Fantastic PTO and flexible, casual atmosphere. Learning is encouraged.

    Cons

    Salaries in the programs are abysmal; some program directors with master's degrees are making less than admin assistants at the central office.

    Upper management is clueless. They've never worked anywhere else, and don't know squat about the departments they oversee; that renders them unable to hire qualified people to hear those departments. Lots of backbiting and backstabbing among senior management.

    Expectations change daily, if not hourly. You're told one thing one minute, only to find out after you complete the task that the manager wanted something else.

    Management spends unprecedented amounts of time patting themselves on the back. They also tout the organizational values, but follow those values only when it suits them.

    Advice to Management

    Read the values over and over again until it sinks in and you finally get it. Listen to your employees, especially at the program level.


  3. Helpful (4)

    "Mixed-Feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Resources For Human Development (Less than a year)

    Pros

    Team atmosphere, training, events, encouraging of growth of clients.

    Cons

    One of the clients hit me with a wooden board to the head when I was off the clock - on site. Received a concussion and was seriously injured. Manager informed me I would not receive help from RHD and if I pursued anything I would be terminated. I paid for all medical costs out of pocket.

    Advice to Management

    Care about employee's health.


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  5. Helpful (2)

    "Pay does not equal job responsibilites"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Resources For Human Development full-time

    Pros

    Flexible management company wide
    Room for advancement

    Cons

    No career advancement if you do not engage the right management person.
    Management is not proactive but reactive.


  6. Helpful (8)

    "Proceed with caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Generous PTO and flex schedule. The opportunity to work alongside some truly passionate and dedicated people.

    Cons

    OVERALL COMPANY CULTURE CON:

    This organization is undergoing major changes and has strayed far from it's original mission. "Restructuring" has resulted in many people losing their jobs or having to reapply for their own job. Positions and "processes" are being reinvented every day, with some positions merging into hybrid roles, while other positions are created for no apparent reason.

    There is a major disconnect between the corporate office and program level management. Not only does corporate not have a clue about what goes on at each program (good and bad) there is no defined path of communication when it comes to implementing the constant corporate changes at the program level. Programs are supposed to manage their operations in adherence with a corporate managed budget and corporate instituted operating procedures but there is zero guidance, support or communication in regard to execution. Roles are not clearly defined so the expectations placed on management are ambiguous. Until that is, you commit some infraction you never knew anything about, then expectations are sharply defined in the form of an admonishment or corrective action. Prepare to be demoralized and dumbfounded on a regular basis.

    No one communicates with anyone and everyone is paranoid about losing their jobs. There is a lot of cliquey-ness and weird unspoken rules that as a new person, you don't figure out until you've violated the code. The rules change from day to day but nothing ever actually changes.

    CONS OF THE MOST EGREGIOUS NATURE:

    Program level -
    Breech of confidentiality in regard to fellow staff and patients (pervasive)
    Open displays of preferential or disfavorable treatment of clients
    Document falsification and lying to patients
    Compromised staff and patient safety
    Unprofessional Directors who make up their own rules
    Complacent, underperforming staff who have been there so long they can't be terminated
    No real job description or established set of expectations
    Oppressive energy brought on by profit driven productivity quotas
    Lack of defined goals in regard to meeting the productivity requirements
    Total indifference towards improvement or truly understanding how and why it matters
    Shady billing
    Lack of training
    Will say anything to get you to accept an offer due to desperation
    Once you accept an offer, the position will turn out to be nothing like what was described

    Corporate-
    Too focused on their own "operations" to develop relationships with Program teams
    Misguided ideas about how to run programs and zero interest in program input
    Too many duplicate roles and terrible lack of communication about contact point person
    Control program revenue and disregard program inquiries about careless mishandling
    Poor distribution of vital information but yet, sent 50 emails a day to congratulate themselves
    Continue to present organization as decentralized but centralize more and more every day

    Advice to Management

    You tout the "Core Values" of RHD and yet, have no regard for whether they are instituted. It's hypocritical and it's demeaning to those who came to work for RHD believing that these values are more than a poster on the wall (every wall, by the way!).
    Provide better training to employees and work harder at retaining talent
    Re institute employee advocate program so staff have a SAFE place to express concerns
    Make a genuine effort to understand what's going on in your programs
    Revisit your pay structure! Directors are making 80k while equally educated clinical staff make $38,000. You will lose quality people to better run, better paying organizations


  7. Helpful (6)

    "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Resources For Human Development part-time (More than a year)

    Pros

    Caring corporate values, multiple locations, nice clients, variety of programming options. Decentralized leadership. Activities for clients. Adherence to regulations for mental health field.

    Cons

    Corporate values don't match what's going on at locations. Slow to change. Management issues. Minimal quality control at locations/sites. Low pay.

    Advice to Management

    Spend less time at the corporate office creating courses and training and actually hold on-site managers and directors accountable for their actions. Organization is far too large for the decentralized model. Impersonal and staff gets lost in the shuffle.


  8. Helpful (1)

    "HORRIBLE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Orleans, LA
    Current Employee - Anonymous Employee in New Orleans, LA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Resources For Human Development full-time

    Pros

    Coworkers are great motivation and I enjoy engaging with the participants.

    Cons

    Unethical and disrespectful management, employees are not treated with proper professionalism not to mention the director is a complete dummy!!

    Advice to Management

    HIRE SOMEONE WITH SOCIAL SERVICE SKILLS


  9. Helpful (3)

    "Co-workers were awesome. Upper mgmt Horrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Crisis Worker II in Bethlehem, PA
    Former Employee - Crisis Worker II in Bethlehem, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Resources For Human Development full-time (More than 5 years)

    Pros

    Hours were good. Good mental health experience. Homeless consumers could stay at length in the cold. If rules were broken there were no consequences. They knew that.

    Cons

    Pay had not been changed for years.
    Director horrible,lied,stayed away
    Picked and chose who stayed on
    And terminated others. Was not
    Qualified for position,changed postings
    For own growth.

    Advice to Management

    All has been said.


  10. Helpful (5)

    "Uglier the higher you climb"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Director in Philadelphia, PA
    Former Employee - Program Director in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Resources For Human Development full-time (More than 5 years)

    Pros

    The values the company was founded on are a great bill of goods. The people that work there on the front line are genuine, committed, caring and love what they do. They offer outstanding service to the clients they serve and are committed to the goals of the organization.

    Cons

    The politics are horrible and the higher you go in the organization the more you see of this. The man that founded the organization is no longer in charge and the vision of the company has lost its direction. Those at the helm have gone wayward and this is having an impact on morale which will ultimately have an impact on service delivery at the program level.


  11. Helpful (6)

    "Seems great on the surface, but ..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Fiscal Employee in Philadelphia, PA
    Former Employee - Central Office Fiscal Employee in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Resources For Human Development full-time (More than 10 years)

    Pros

    Most of the people that work here really do care about the mission and the people the organization serves. The benefits are reasonable; time off is generous. Continuing education is fantastic for some job functions, non existent for others.

    Cons

    Management is clueless about so many things: the real pressures facing the front-line staff, how interpersonal and job-related conflicts should be solved, fiscal responsibility, learning from employees. Most of the senior managers have been entrenched for 25 years or more, and most have never worked anywhere else. The organization claims to be values-based, but those values are followed only when convenient. Little to no room for advancement. Nepotism is huge. Conflict resolution and compromise are nonexistant; RHD is a 'my way or the highway" kind of place. Burnout and turnover are rampant, especially among front-line folks.

    Advice to Management

    One of the values is TRUST, so TRUST your employees. Get out and network with other nonprofit managers to see how the real world works.



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