Responsys Reviews | Glassdoor

Responsys Reviews

Updated November 28, 2016
130 reviews

Filter

Filter

Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Responsys CEO Dan Springer
Dan Springer
109 Ratings

130 Employee Reviews

Sort: Popular Rating Date

Pros
  • Work/life balance is very reasonable and work environment is easy-going (in 11 reviews)

  • Good email marketing technology platform (in 9 reviews)

Cons
  • Demanding pace causes the usual juggling work-life balance challenges (in 5 reviews)

  • Zero investment in employee career growth within Oracle (in 4 reviews)

More Pros and Cons

  1. "Campaign Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Campaign Specialist in Elgin, IL
    Former Employee - Campaign Specialist in Elgin, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Responsys (More than a year)

    Pros

    Fantastic people. High team actualization, strong work ethic, and management cared about the lower level employees

    Cons

    There was no work/life balance to speak of. This was a position for college grads, as the time committment was large.

    Advice to Management

    Overall it was a great experience. Continue investing in your employees!


  2. Helpful (1)

    "Great Stepping Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very friendly colleagues
    Opportunity to work with big brand companies
    Great experience learning email marketing
    Depending on your manager/account, WFH can be whenever you'd like

    Cons

    Zero investment in employee career growth within Oracle
    Even though the Oracle Marketing Cloud is doing relatively well, there have been no raises the past two years
    Promotions are extremely rare
    Lots of red-tape involved with paperwork and timecards
    After being acquired by Oracle the culture is non-existent

    Advice to Management

    Be more transparent with employees
    Follow through with investing time in career growth
    Need to do a better job retaining employees, the turnover and negative morale can make it tough to work at the office some days


  3. "Loved it until they became Oracle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Email/Web Developer in Seattle, WA
    Current Employee - Email/Web Developer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    - Great people to work with and positive office culture
    - Enjoy the day to day work I do

    Cons

    - They sold to Oracle
    - Oracle is driving the talent out and limiting opportunities

    Advice to Management

    Management within our office cares about their employees and works hard to maintain culture what they can of Responsys office culture and work, despite Oracle.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in San Francisco, CA
    Former Employee - Graphic Designer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than a year)

    Pros

    Smart, dedicated employees, high-profile clients and great product. Work/life balance is very reasonable and work environment is easy-going. A great place to grow and learn.

    Cons

    Not enough transparency between upper management and employees.


  6. "Excellent company to work for. Great minds to mingle with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Project Manager in San Bruno, CA
    Former Employee - Technical Project Manager in San Bruno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Opportunities are endless. Sky is the limit. It had a startup kind of environment leading to a seasoned organization - processes were evolving and there is ample opportunity to develop those.

    Cons

    Rewards are slow in coming but sure. So you have to stick on long enough to reap it.


  7. Helpful (1)

    "Miss the old Responsys"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Consultant in Millbrae, CA
    Current Employee - Senior Product Consultant in Millbrae, CA
    Recommends
    Approves of CEO

    I have been working at Responsys (More than a year)

    Pros

    Great people, loved our CEO

    Cons

    No bonuses, departments work independently


  8. "Packaging the company for sale (ultimately bought by Oracle)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in San Bruno, CA
    Former Employee - Technical Consultant in San Bruno, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Good email marketing technology platform. All email marketers over-hype and over-sell, but Responsys platform is really pretty capable (if you can deal with the complexity).
    Young and growing/vibrant company, which makes for an exciting place to work...but not a stable or predictable one.
    With a lot of growth and change also have many opportunities to work with different clients or to change roles within the company.

    Cons

    Work-Life balance is tough here.
    Quality of 1st and 2nd level managers is all over the map -- no real standards for promoting someone into a management role, and it shows.
    Lack of formal training process for getting new consultants up to speed -- just throw you in to the deep end of the pool and tell you to swim.
    Executive management is mostly approachable but at the end of the day they are pumping the value of the company so they can sell it and cash out. Don't even *think* about getting in the way of that.

    Advice to Management

    Invest in the Professional Services side of the business -- your customer sat ratings depend on it! Acknowledge that the platform is complex for clients to deal with, and invest in providing them with the necessary tools and guidance to get set up, and then later to grow their capabilities.


  9. "Visual Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Designer in Seattle, WA
    Former Employee - Visual Designer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Responsys full-time (More than a year)

    Pros

    I've used my knowledge of email design in my current job, which has helped a lot. Working there developed my ability to design to the pixel, which helps when creating style guides and redline documents.

    Cons

    I didn't feel like I was setup to succeed. From the moment I sat at my desk on the first day, till the time I left, I was constantly made aware of the things I did wrong, but wasn't coached on how to better the outcome. I am not a designer that needs coddling, but when I was working 15 hour days (ON EMAIL THAT NOBODY WILL SEE BECAUSE MY CLIENT IS FROM THE 90's..I won't mention by name) the majority of the week, a little "hey, I really appreciate the work you're doing" would have been neat.
    I was told "we threw you to the sharks, and you failed, so now we can't really trust you..." This was the response I got after I had worked on a client campaign in which I had never worked on before. It felt really harsh, and again, there was no effort to help me get "up to speed" with this client. Meh.
    Couldn't get out of there fast enough.

    Advice to Management

    Treat employees like people. Create an environment that is positive, wherein if someone "fails", they are able to be brought back up. Compassion goes a long way.


  10. "A great stepping stone into Oracle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in New York, NY
    Former Employee - Customer Success Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than a year)

    Pros

    My time at responsys was a total slam dunk. After spending almost 2 years here, I was able to get a bigger and better opportunity doing business development for the Oracle Marketing Cloud. Everything I learned about moving into the big leagues I learned at Responsys. The NYC office was really a wonderful stepping stone into Oracle and I am grateful for my manager for hiring and teaching me everything I needed to know to make it big.

    As they say, "Go big or go home". I am going big thanks to Responsys.

    Cons

    The interns are a bit untrained and people here really have a strong hatred of their imagined or real competitors. Some people just need to lighten up.

    Advice to Management

    Lighten up guys. We're part of Oracle and it's totally awesome!


  11. Helpful (3)

    "Responsys was great, but then Oracle took over..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Specialist in San Francisco, CA
    Current Employee - Campaign Specialist in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    ~Great software for enterprise B2C email marketing
    ~Great location at 3rd/Market
    ~Working from Home

    Cons

    ~Lack of Transparency
    ~Oracle will freeze promotions/raises for the sake of quarterly revenue reports
    ~Responsys management has no power, all trickles down from Oracle fat cats.

    Advice to Management

    ~Let employees work from home more often
    ~Don't pretend like there is progress, your hands are shackled to Oracle fat cats.



Showing 130 of 140 reviews
Reset Filters