Responsys Reviews | Glassdoor

Responsys Reviews

20 reviews

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Responsys CEO Dan Springer
Dan Springer
9 Ratings

20 Employee Reviews

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Pros
  • Work/life balance is very reasonable and work environment is easy-going (in 11 reviews)

  • Good email marketing technology platform (in 9 reviews)

Cons
  • Demanding pace causes the usual juggling work-life balance challenges (in 6 reviews)

  • Zero investment in employee career growth within Oracle (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Stepping Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very friendly colleagues
    Opportunity to work with big brand companies
    Great experience learning email marketing
    Depending on your manager/account, WFH can be whenever you'd like

    Cons

    Zero investment in employee career growth within Oracle
    Even though the Oracle Marketing Cloud is doing relatively well, there have been no raises the past two years
    Promotions are extremely rare
    Lots of red-tape involved with paperwork and timecards
    After being acquired by Oracle the culture is non-existent

    Advice to Management

    Be more transparent with employees
    Follow through with investing time in career growth
    Need to do a better job retaining employees, the turnover and negative morale can make it tough to work at the office some days


  2. Helpful (5)

    "Responsys = Good | Oracle = Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Campaign Specialist in San Francisco, CA
    Current Employee - Associate Campaign Specialist in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    People are friendly/helpful. Nice location. Job itself isn't too bad.

    Cons

    Management has lied about giving raises over and over again, leading to a mass exodus. They then failed to hire new people.

    Oracle processes add frustration and take away time no one has.

  3. Helpful (4)

    "Overworked Employees. No Growth Opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in Seattle, WA
    Current Employee - Senior Program Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than 3 years)

    Pros

    Really nice coworkers that make it hard to leave behind.

    Cons

    VERY over worked employees. High level of dissatisfaction amongst employees. No growth opportunities. Company takes revenue and stock holders over employee happiness. High turn over in employees.


  4. Helpful (4)

    "Very poor morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in San Bruno, CA
    Current Employee - Program Manager in San Bruno, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    Location. Great offices that are fairly new.

    Cons

    Underhanded management team. Going to HR with any complaints is a complete joke. Very underhanded and sneaky.

    Advice to Management

    Please stop encouraging employees to go to glassdoor and post good reviews. Spend your time training managers first.


  5. "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Dallas, TX
    Current Employee - Program Manager in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The free food and drinks are the best. The free parking is a plus as well. As far as the culture I would say there is work that needs to be done.

    Cons

    Management is ok but they can be a little micromanaging in their overall style. Also the benefits are not that great


  6. Helpful (7)

    "Worthwhile only as a stop along the way"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Bruno, CA
    Current Employee - Senior Software Engineer in San Bruno, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Fast growing, successful company.
    Some interesting technology.
    Some good people.
    Hiring like crazy.
    Recent efforts to hire talented people.
    Reasonable work-life balance.
    Possible to negotiate good starting salary.

    Cons

    Poor engineering management. Managers too often behave as though all programmers are plug-compatible automatons.
    Rigid, hierarchical management structure that stifles collaboration.
    Poor engineering standards - perfunctory design reviews, no code coverage standards, too few
    automated tests, no automated UI testing.
    Low programmer morale.
    Few career advancement opportunities.
    Little or no recognition for good work. Minimal or no raises, bonuses or stock option grants.

    Advice to Management

    Implement 360-degree reviews, remove managers who fare poorly on reviews
    Flatten the engineering management structure
    Improve development methodology
    Provide positive feedback and regular, merit-based reviews


  7. Helpful (9)

    "High turnover, negative enviornment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Responsys is always hiring, so if you need a job, you may find one here. They have been able to beat the recession with tremendous growth during a downturn. Responsys is especially interested in hiring young, recent college grads, who are willing to learn in exchange for lower wages.

    Cons

    Responsys has taken advantage of the recession by under-appreciating its employees. Despite the recession, turnover is high because so many people want to leave. 60 hour work weeks are typical. Some of my coworkers left for contractor positions they were so dissatisfied with the environment, which is extremely negative.

    Advice to Management

    Management (at the vice president level) should take responsibility for failures -- and not blame middle managers or employees. Constant negative feedback is what has inspired many great employees to seek work elsewhere, even in the midst of a tough economy.

  8. Helpful (5)

    "some management problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Bruno, CA
    Current Employee - Anonymous Employee in San Bruno, CA
    Approves of CEO

    Pros

    sales and marketing is very strong. one of the very few companies in the bay area to be recession-proof. good overall potential.

    Cons

    the organizational structure in development part of the company seems bureaucratic given the size of the company. Responsys is still a startup yet there are managers who only manage one employee and majority of the managers have 2-3 direct reports.

    work from home not allowed.

    Advice to Management

    hire management consultants to look at the way organization is structured.


  9. Helpful (5)

    "Management problems."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in San Bruno, CA
    Former Employee - Employee in San Bruno, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Compensation (if negotiated) and work environment.

    Cons

    Extremely irrational front line management.

    Marketing is overselling what the next version of the product can do (too high of a learning curve for marketing customers) (too many limiting features) (too many bugs)

    Advice to Management

    Learn how to actually manage people. Treat employees as well as customers (is that too much acting for you all in one day?). Have an objective standardized review process with real numbers showing both positive and negative performance outcomes.


  10. Helpful (5)

    "Negotiate well upfront."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Bruno, CA
    Former Employee - Anonymous Employee in San Bruno, CA
    No opinion of CEO

    Pros

    Responsys is the current leader in their space and has a solid product to go to market with. They have a strong customer base and the market is growing rapidly. The pace is steady, but not overly burdensome and you have the opportunity to work with some phenomenal clients. The development is attempting to move to the cutting edge and if they succeed, it could be a great place to work.
    The people that you will work with here are absolutely top notch.

    Cons

    Did not receive an annual Cost of Living Adjustment and the review process is undefined. Movement within the organization is not common and the opportunity for career growth is virtually non-existent. They tend not to want to extend salaries for promotions when they actually do increase responsibilities. In addition, they don't seem to treat their employees with all that much respect, which is sad because they've actually been able to attract some great talent to that organization.

    Advice to Management

    Treat your employees better and with more respect.


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