Responsys Reviews | Glassdoor

Responsys Reviews

23 reviews

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3.0
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Responsys CEO Dan Springer
Dan Springer
19 Ratings

23 Employee Reviews

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Pros
Cons
  • Demanding pace causes the usual juggling work-life balance challenges (in 6 reviews)

  • Zero investment in employee career growth within Oracle (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Campaign Specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fun work environment and people were great.

    Cons

    Upper Management didn't invest in its employees. Promised promotions didn't occur after Oracle purchased Responsys.


  2. "Not the best, not the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager
    Former Employee - Program Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Great and knowledgeable people to work with. People seem to work well with each other. In the heart of downtown SF.

    Cons

    Depends on which team/manager you work for. At the end of the day, this is a sales environment and they only care about the bottom line....at the expense of talented employees. Long hours with no real benefits.

    Advice to Management

    Take care of the people who got you to the position you're in now. Continue to nurture the values that got you into the position you are in today.

  3. "Packaging the company for sale (ultimately bought by Oracle)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in San Bruno, CA
    Former Employee - Technical Consultant in San Bruno, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Good email marketing technology platform. All email marketers over-hype and over-sell, but Responsys platform is really pretty capable (if you can deal with the complexity).
    Young and growing/vibrant company, which makes for an exciting place to work...but not a stable or predictable one.
    With a lot of growth and change also have many opportunities to work with different clients or to change roles within the company.

    Cons

    Work-Life balance is tough here.
    Quality of 1st and 2nd level managers is all over the map -- no real standards for promoting someone into a management role, and it shows.
    Lack of formal training process for getting new consultants up to speed -- just throw you in to the deep end of the pool and tell you to swim.
    Executive management is mostly approachable but at the end of the day they are pumping the value of the company so they can sell it and cash out. Don't even *think* about getting in the way of that.

    Advice to Management

    Invest in the Professional Services side of the business -- your customer sat ratings depend on it! Acknowledge that the platform is complex for clients to deal with, and invest in providing them with the necessary tools and guidance to get set up, and then later to grow their capabilities.


  4. Helpful (1)

    "Too many changes in a short span"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Strong Company with a confident management with good industry track record. Have a very focused approach to sales and going after them aggressively. Liked the fact that they knew what they were doing and where they were going.

    Cons

    Hot headed VP of Engineering/CTO. Low ball you on salaries and frugal benefits. Lack of flexibility for remote employees. I had a choice to either relocate or move on.

    Advice to Management

    Management has helped themselves to huge compensation and left behind the foot solders. While the company is doing good, it is not just because of Management only. All employees are contributing for it.


  5. "Great People, Management Needs Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than 3 years)

    Pros

    Great environment and the people are all knowledgeable and dedicated. There is a definite culture of helping the client succeed. Great place to be pre-Oracle. CEO was approachable and seemed to genuinely care about employee satisfaction.

    Cons

    Full service staff are poorly compensated for the area, and advancement opportunities have been nonexistent for almost 2 years now. This causes high turnover in the most client facing positions.

    Advice to Management

    Middle management need people management training. While product knowledge is phenomenal, they have no idea how to manage people. Morale is a direct reflection of management, who are either absent(senior) or ineffectual (middle).


  6. "Great for beginners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in San Francisco, CA
    Former Employee - Customer Success Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Responsys full-time (More than a year)

    Pros

    A good place for someone starting in the online marketing industry.

    Cons

    At the time I worked there - the vision of the company was distracted by an inevitable acquisition. Hopefully, management will get more organized. The culture encourages omnipresence vs. balance.


  7. Helpful (1)

    "Could be worse, but could be better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than 3 years)

    Pros

    Downtown SF location is perfect, and Responsys really knows how to hire nice, hard-working and innovative people. For the most part, the team I work with is awesome. Good benefits, that continue to get even better.

    Cons

    Compensation leaves something to be desired. Salaries really need to be well negotiated up front, because any raises after initial hiring will be the bare minimum. Some promotions are in "title only". Responsys is a growing company, and hires a lot of senior level people, which can leave its current employees feeling passed over. Work/Life balance can be out of whack, and salaried employees who consistently work more than 40 hours per week, are not always acknowledged for their hard work.

    Advice to Management

    Keep up the good work on growing a great company, but don't forget about your longtime employees.

  8. "Laid back work environment filled with many talented and hard working individuals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    -Colleagues are very knowledgeable in their medium and can always teach me something new
    -Some opportunity for growth
    -It's a fast growing company but it still feels small (which is a plus in my opinion)

    Cons

    -Benefits package could be better
    -Lower than average salary

    Advice to Management

    Stay up to date on what benefits other tech companies are offering to their employees


  9. "Sr. Management takes a mckinsey consulting approach to employees- fails to see value in offering training and mentoring"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Responsys full-time

    Pros

    flexibility can be good for some positions

    Cons

    low salaries for some areas, significant turn-over in some departments


  10. Helpful (3)

    "Working with brilliant and fun people. Senior management needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Bruno, CA
    Current Employee - Senior Software Engineer in San Bruno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Responsys full-time

    Pros

    - Very talented, responsible and self-motivated colleagues
    - Everyone's approachable and help each other out, so collaboration is easy
    - Learn very applicable technical skills
    - Don't spend too much time maintaining legacy code. New projects are interesting, exciting and make use of good technologies
    - Pay is okay, and work/life balance is very good. Generally normal work hours
    - People are generally social and fun to hang out with. Social events don't feel like forced obligations

    Cons

    - Senior management very slow to resolve problems for engineers. Engineering with subpar dev environment for 1+ yr
    - Management approach becoming less trustful of engineers just doing their jobs; more micromanagement
    - Benefits not as competitive and getting a bit worse, e.g. recently placed stricter conditions on mobile data plan reimbursement

    Advice to Management

    If you want to retain and attract talents, listen to your people and trust them to do their work well, and improve your compensation and benefits.


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