Responsys Reviews | Glassdoor

Responsys Reviews

Updated May 3, 2017
99 reviews

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3.5
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Responsys CEO Dan Springer
Dan Springer
88 Ratings

99 Employee Reviews

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Pros
  • Work/life balance is very reasonable and work environment is easy-going (in 11 reviews)

  • Good email marketing technology platform (in 9 reviews)

Cons
  • Demanding pace causes the usual juggling work-life balance challenges (in 6 reviews)

  • Zero investment in employee career growth within Oracle (in 4 reviews)

More Pros and Cons

  1. Helpful (5)

    "Not a climate that fosters innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Responsys part-time (More than 3 years)

    Pros

    - Decent work life balance

    Cons

    - Lacks climate for innovation, Politics galore
    - Limited career development and learning opportunities
    - Too much focus internally, product development slow, frozen and jerky, way too much time spent building band aid solutions that really dont inspire
    - Employees score high on arrogance and less on smartness or ease to work with
    - Non-tech savvy customers and sales organization
    - Archaic technology stack to work with
    - Stingy benefits, no free food, gym, miserly 401k plans

    Advice to Management

    - Seriously consider the neighborhood you are part of, what is your value propostition in the silicon valley for a prospective employee to come and work for. Neither a technology powerhouse nor a thought leader necessarily with a culture that stifles innovation is a bad recipe to attract top talent


  2. Helpful (3)

    "Responsys was great, but then Oracle took over..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Specialist in San Francisco, CA
    Current Employee - Campaign Specialist in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    ~Great software for enterprise B2C email marketing
    ~Great location at 3rd/Market
    ~Working from Home

    Cons

    ~Lack of Transparency
    ~Oracle will freeze promotions/raises for the sake of quarterly revenue reports
    ~Responsys management has no power, all trickles down from Oracle fat cats.

    Advice to Management

    ~Let employees work from home more often
    ~Don't pretend like there is progress, your hands are shackled to Oracle fat cats.

  3. Helpful (2)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Reading, England (UK)
    Current Employee - Account Manager in Reading, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Responsys full-time (More than 3 years)

    Pros

    Great people. Benefits package is great. Good bonus and SPIF (if paid on time at all and correctly).

    Cons

    Bonus comp plan delayed and incorrect, battling to get SPIF paid for months. No life-work balance, no flexible working. Admin and frustrating processes it is triumph to get anything done. Uninspiring cold leadership (Dan Springer is not the CEO). High staff turnover is 'normal', stress levels making people sick. Unhappy company.

    Advice to Management

    The Sales team seems a lot happier than the rest of the company. Try to model their leaders' management style.


  4. Helpful (5)

    "some management problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Bruno, CA
    Current Employee - Anonymous Employee in San Bruno, CA
    Approves of CEO

    Pros

    sales and marketing is very strong. one of the very few companies in the bay area to be recession-proof. good overall potential.

    Cons

    the organizational structure in development part of the company seems bureaucratic given the size of the company. Responsys is still a startup yet there are managers who only manage one employee and majority of the managers have 2-3 direct reports.

    work from home not allowed.

    Advice to Management

    hire management consultants to look at the way organization is structured.


  5. Helpful (7)

    "Worthwhile only as a stop along the way"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Bruno, CA
    Current Employee - Senior Software Engineer in San Bruno, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Fast growing, successful company.
    Some interesting technology.
    Some good people.
    Hiring like crazy.
    Recent efforts to hire talented people.
    Reasonable work-life balance.
    Possible to negotiate good starting salary.

    Cons

    Poor engineering management. Managers too often behave as though all programmers are plug-compatible automatons.
    Rigid, hierarchical management structure that stifles collaboration.
    Poor engineering standards - perfunctory design reviews, no code coverage standards, too few
    automated tests, no automated UI testing.
    Low programmer morale.
    Few career advancement opportunities.
    Little or no recognition for good work. Minimal or no raises, bonuses or stock option grants.

    Advice to Management

    Implement 360-degree reviews, remove managers who fare poorly on reviews
    Flatten the engineering management structure
    Improve development methodology
    Provide positive feedback and regular, merit-based reviews


  6. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Dallas, TX
    Current Employee - Program Manager in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The free food and drinks are the best. The free parking is a plus as well. As far as the culture I would say there is work that needs to be done.

    Cons

    Management is ok but they can be a little micromanaging in their overall style. Also the benefits are not that great


  7. Helpful (4)

    "Very poor morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in San Bruno, CA
    Current Employee - Program Manager in San Bruno, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    Location. Great offices that are fairly new.

    Cons

    Underhanded management team. Going to HR with any complaints is a complete joke. Very underhanded and sneaky.

    Advice to Management

    Please stop encouraging employees to go to glassdoor and post good reviews. Spend your time training managers first.

  8. Helpful (3)

    "Depends on department you land in. Favorites are played."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    I have been working at Responsys full-time

    Pros

    Good people
    Some departments are better than others.
    Teamwork is not necessarily top priority

    Cons

    Thanks for the small raise. It was like getting the 10 cent an hour raise. I am now earning less due to inflation. I see staff here work hard and generally there is no opportunity to grow. Good to get experience then leave.

    Advice to Management

    Grow your staff.


  9. Helpful (4)

    "Overworked Employees. No Growth Opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in Seattle, WA
    Current Employee - Senior Program Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than 3 years)

    Pros

    Really nice coworkers that make it hard to leave behind.

    Cons

    VERY over worked employees. High level of dissatisfaction amongst employees. No growth opportunities. Company takes revenue and stock holders over employee happiness. High turn over in employees.


  10. Helpful (2)

    "The great work environment and culture is fading."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Responsys full-time

    Pros

    CEO has great intentions and true open door policy. Some areas of the company still have a flexible start-up feeling, and show appreciation for good work ethic.

    Cons

    Middle management has high turnover and is not supportive of the employees on their teams. No middle ground between micromanagement and absent managers. It seems to be only one or the other.

    Advice to Management

    Pay more attention to the morale of the people working directly with clients. Employee attitudes are a direct reflection of Responsys.


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