Responsys Reviews | Glassdoor

Responsys Reviews

Updated November 28, 2016
130 reviews

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130 Employee Reviews

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Pros
  • Work/life balance is very reasonable and work environment is easy-going (in 11 reviews)

  • Good email marketing technology platform (in 9 reviews)

Cons
  • Demanding pace causes the usual juggling work-life balance challenges (in 5 reviews)

  • Zero investment in employee career growth within Oracle (in 4 reviews)

More Pros and Cons

  1. "Great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in San Francisco, CA
    Former Employee - Graphic Designer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than a year)

    Pros

    Smart, dedicated employees, high-profile clients and great product. Work/life balance is very reasonable and work environment is easy-going. A great place to grow and learn.

    Cons

    Not enough transparency between upper management and employees.


  2. "Not the best, not the worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager
    Former Employee - Program Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Great and knowledgeable people to work with. People seem to work well with each other. In the heart of downtown SF.

    Cons

    Depends on which team/manager you work for. At the end of the day, this is a sales environment and they only care about the bottom line....at the expense of talented employees. Long hours with no real benefits.

    Advice to Management

    Take care of the people who got you to the position you're in now. Continue to nurture the values that got you into the position you are in today.


  3. "Excellent company to work for. Great minds to mingle with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Project Manager in San Bruno, CA
    Former Employee - Technical Project Manager in San Bruno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Opportunities are endless. Sky is the limit. It had a startup kind of environment leading to a seasoned organization - processes were evolving and there is ample opportunity to develop those.

    Cons

    Rewards are slow in coming but sure. So you have to stick on long enough to reap it.


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  5. "Great work environment"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Responsys full-time

    Pros

    Great work environment. Laid back.

    Cons

    Hard to move up at times. Bought by Oracle.


  6. Helpful (1)

    "Miss the old Responsys"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Consultant in Millbrae, CA
    Current Employee - Senior Product Consultant in Millbrae, CA
    Recommends
    Approves of CEO

    I have been working at Responsys (More than a year)

    Pros

    Great people, loved our CEO

    Cons

    No bonuses, departments work independently


  7. "Packaging the company for sale (ultimately bought by Oracle)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in San Bruno, CA
    Former Employee - Technical Consultant in San Bruno, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Good email marketing technology platform. All email marketers over-hype and over-sell, but Responsys platform is really pretty capable (if you can deal with the complexity).
    Young and growing/vibrant company, which makes for an exciting place to work...but not a stable or predictable one.
    With a lot of growth and change also have many opportunities to work with different clients or to change roles within the company.

    Cons

    Work-Life balance is tough here.
    Quality of 1st and 2nd level managers is all over the map -- no real standards for promoting someone into a management role, and it shows.
    Lack of formal training process for getting new consultants up to speed -- just throw you in to the deep end of the pool and tell you to swim.
    Executive management is mostly approachable but at the end of the day they are pumping the value of the company so they can sell it and cash out. Don't even *think* about getting in the way of that.

    Advice to Management

    Invest in the Professional Services side of the business -- your customer sat ratings depend on it! Acknowledge that the platform is complex for clients to deal with, and invest in providing them with the necessary tools and guidance to get set up, and then later to grow their capabilities.


  8. "Visual Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Designer in Seattle, WA
    Former Employee - Visual Designer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Responsys full-time (More than a year)

    Pros

    I've used my knowledge of email design in my current job, which has helped a lot. Working there developed my ability to design to the pixel, which helps when creating style guides and redline documents.

    Cons

    I didn't feel like I was setup to succeed. From the moment I sat at my desk on the first day, till the time I left, I was constantly made aware of the things I did wrong, but wasn't coached on how to better the outcome. I am not a designer that needs coddling, but when I was working 15 hour days (ON EMAIL THAT NOBODY WILL SEE BECAUSE MY CLIENT IS FROM THE 90's..I won't mention by name) the majority of the week, a little "hey, I really appreciate the work you're doing" would have been neat.
    I was told "we threw you to the sharks, and you failed, so now we can't really trust you..." This was the response I got after I had worked on a client campaign in which I had never worked on before. It felt really harsh, and again, there was no effort to help me get "up to speed" with this client. Meh.
    Couldn't get out of there fast enough.

    Advice to Management

    Treat employees like people. Create an environment that is positive, wherein if someone "fails", they are able to be brought back up. Compassion goes a long way.


  9. Helpful (1)

    "Too many changes in a short span"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Strong Company with a confident management with good industry track record. Have a very focused approach to sales and going after them aggressively. Liked the fact that they knew what they were doing and where they were going.

    Cons

    Hot headed VP of Engineering/CTO. Low ball you on salaries and frugal benefits. Lack of flexibility for remote employees. I had a choice to either relocate or move on.

    Advice to Management

    Management has helped themselves to huge compensation and left behind the foot solders. While the company is doing good, it is not just because of Management only. All employees are contributing for it.


  10. "Demanding workload, stressful but nice people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in London, England (UK)
    Current Employee - Customer Success Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    Great platform and product offering
    Flexible working
    Quarterly bonus and above-average benefits
    Nice, friendly people
    Casual dressing (very)
    Still feels like a start-up!

    Cons

    Poor life work balance
    Excessive workload, it's normal to put in extra hours every day
    Management lacking leadership, clarity and direction
    Difficult career advancement
    Bureaucracy
    Oracle processes

    Advice to Management

    Provide support needed and leadership to the team before the rest of us follow suit and march off too.
    Frequent and clear communication is needed.
    Resource is needed, most have to work 50hr a week to cope with workload.


  11. Helpful (3)

    "Responsys was great, but then Oracle took over..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Specialist in San Francisco, CA
    Current Employee - Campaign Specialist in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    ~Great software for enterprise B2C email marketing
    ~Great location at 3rd/Market
    ~Working from Home

    Cons

    ~Lack of Transparency
    ~Oracle will freeze promotions/raises for the sake of quarterly revenue reports
    ~Responsys management has no power, all trickles down from Oracle fat cats.

    Advice to Management

    ~Let employees work from home more often
    ~Don't pretend like there is progress, your hands are shackled to Oracle fat cats.



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