Responsys Reviews | Glassdoor

Responsys Reviews

Updated May 17, 2017
132 reviews

Filter

Filter

Full-time Part-time

132 Employee Reviews

Sort: Popular Rating Date

Pros
  • Work/life balance is very reasonable and work environment is easy-going (in 11 reviews)

  • Good email marketing technology platform (in 9 reviews)

Cons
  • Demanding pace causes the usual juggling work-life balance challenges (in 6 reviews)

  • Zero investment in employee career growth within Oracle (in 4 reviews)

More Pros and Cons

  1. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Coworkers are great. The culture is great, and you get great benefits.

    Cons

    No promotions, no raises due to Oracle budget cuts/freeze. There is a lot of negative attitudes and terrible work ethic because of this.


  2. Helpful (1)

    "Great Stepping Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very friendly colleagues
    Opportunity to work with big brand companies
    Great experience learning email marketing
    Depending on your manager/account, WFH can be whenever you'd like

    Cons

    Zero investment in employee career growth within Oracle
    Even though the Oracle Marketing Cloud is doing relatively well, there have been no raises the past two years
    Promotions are extremely rare
    Lots of red-tape involved with paperwork and timecards
    After being acquired by Oracle the culture is non-existent

    Advice to Management

    Be more transparent with employees
    Follow through with investing time in career growth
    Need to do a better job retaining employees, the turnover and negative morale can make it tough to work at the office some days

  3. Helpful (8)

    "Great product successes but difficult to succeed, and grow given structure, politics and processes."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer
    Former Employee - Engineer
    Doesn't Recommend
    No opinion of CEO

    Pros

    Business space
    Company growth
    Colleagues
    Customer successes
    Saas model

    Cons

    Engineers feel like 2nd class citizens.
    People under promise, and only do what is asked of them. Risky otherwise
    Work happens in silos.
    Eng management is never accountable for bad plans and results. Seems like only engineers get blame.
    Some teams are treated better than others.
    Lack of caring for employees.

    Advice to Management

    Provide an environment where engineers can create and deliver an awesome product
    Treat employees fairly
    Offer possibilities of advancement
    Provide clear metrics for success
    Celebrate successes .
    Be consistent with processes and values
    Admit mistakes so we can learn from them


  4. Helpful (4)

    "Not a silicon valley company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Happy Customers means profits
    Great sales team

    Cons

    Not a silicon valley company in terms of culture

    Advice to Management

    Be clear on shorter and longer term vision


  5. Helpful (4)

    "Great place to work if you are looking for a ladder into the industry, it ends there though."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    - Great benefits
    - The culture is fun and exciting. The job is relaxed (most of the time) and the people there don't make you feel worthless.
    - Growing company with "room" for growth (so they say).
    - Its easy to get a work from home day or time off request filled, they understand your needs.
    - They are very good at discussing the performance of the company to their employees, including financials.
    - Excellent in knowledge transfers, nobody withholds information from others.

    Cons

    - Compensation is low
    - Too disorganized within senior management that reviews are late and/or feedback for improvement is non-existent.
    - People are allowed to get away with too much at times, which means work ends up of falling onto the star performers.
    - Long hours which makes it hard to take time off.
    - Management is filled with false promises.
    - Titles seem worthless at times since a lower title doesn't mean less work/responsibility.

    Advice to Management

    Make sure you reward those who out perform. Figure out a better way to review your employees, the existing process isn't working. Don't be afraid to get rid of the under performing employees, they are hindering your success as a service company. Invest more into your employees, they are overworked and generally under paid.


  6. "Not so great to work at responsys"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bengaluru (India)
    Current Employee - Software Engineer in Bengaluru (India)
    Doesn't Recommend

    I have been working at Responsys full-time (More than a year)

    Pros

    Get to work with some good people

    Cons

    Poor leadership
    No recognition
    leaders Play favorites
    HR also dont know to interact with people


  7. "“Amazing till end of 2012. Changed drastically most that”"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Bengaluru (India)
    Current Employee - Senior Software Engineer in Bengaluru (India)
    Negative Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than 3 years)

    Pros

    Responsys still has some talented people to work with. There is a strong analytical culture that if done right (like the early years) can be a great learning opportunity for people.

    Cons

    Lost focus over time. Early employees left or checked out.
    The management let strong people leave and were left with some poor employees.

    Advice to Management

    Dont let your employees go. Keep on your toes to keep innovating and looking for new disruptions.

  8. "Demanding workload, stressful but nice people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in London, England (UK)
    Current Employee - Customer Success Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    Great platform and product offering
    Flexible working
    Quarterly bonus and above-average benefits
    Nice, friendly people
    Casual dressing (very)
    Still feels like a start-up!

    Cons

    Poor life work balance
    Excessive workload, it's normal to put in extra hours every day
    Management lacking leadership, clarity and direction
    Difficult career advancement
    Bureaucracy
    Oracle processes

    Advice to Management

    Provide support needed and leadership to the team before the rest of us follow suit and march off too.
    Frequent and clear communication is needed.
    Resource is needed, most have to work 50hr a week to cope with workload.


  9. Helpful (3)

    "Responsys is not perfect, but I've never worked anywhere that is."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Bruno, CA
    Former Employee - Sales in San Bruno, CA
    No opinion of CEO

    Pros

    Responsys has built the most experienced and competent sales team in the email space. The team wants to win and they did. There is a compelling vision that management has laid out but to date they have been unable to execute against that vision. The email marketing space is growing very fast, and this provides opportunities for the people and the company to be very successful if they could execute their vision and keep their top people. I liked the people on my team and we worked hard together. The management team is pretty open to feedback and suggestions, and we used that fact to create a far more open culture at the company than was there previously.

    Cons

    Lack of emotional intelligence of the senior management team.
    Senior sales management has a negative communication style in email particularly, that leaves members of the sales team wishing they would leave the people management to those on the sales management team who are effective at it.
    Product management needs to get their act together. They have consistently under-delivered.

    Advice to Management

    Let your managers manage and think about the company as what it is, i.e. a collection of individuals with different needs and motivations, rather than as a "company" that somehow could succeed divorced from the people who comprise it.

    Management by anything other than data is a waste of everyone's time. Use it to set reasonable expectations for your employees and your board, and realize that you are competing against every other interactive marketing company out there for talent. The talent has the upper hand in your space. Embrace it.


  10. Helpful (3)

    "Good work environment but in need of clear routes for professional growth."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hayward, CA
    Current Employee - Anonymous Employee in Hayward, CA
    Approves of CEO

    Pros

    - Lax work environment.
    - Most coworkers are friendly.
    - Benefits are okay.
    - Most management is respectful.
    - Some flexibility with work times.

    Cons

    - Lack of recognition.
    - There is a lot of hype about how the company is successful and extremely profitable, but it seems that there aren't too many raises.
    - Often times long hours.
    - Often times work is mundane.
    - Sometimes you'll see some workers try to pull "power trips," but that can be anywhere.

    Advice to Management

    - Create transparent means of obtaining raises.
    - Be flexible with work habits (i.e. working from home etc...)
    - Allow employees to draw a line between work and life.
    - Management should follow the 3M company model to spur innovation.


Showing 132 of 142 reviews
Reset Filters