Responsys Reviews | Glassdoor

Responsys Reviews

Updated October 5, 2017
130 reviews

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130 Employee Reviews

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Pros
Cons
  • Demanding pace causes the usual juggling work-life balance challenges (in 6 reviews)

  • Zero investment in employee career growth within Oracle (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Too many changes in a short span"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Strong Company with a confident management with good industry track record. Have a very focused approach to sales and going after them aggressively. Liked the fact that they knew what they were doing and where they were going.

    Cons

    Hot headed VP of Engineering/CTO. Low ball you on salaries and frugal benefits. Lack of flexibility for remote employees. I had a choice to either relocate or move on.

    Advice to Management

    Management has helped themselves to huge compensation and left behind the foot solders. While the company is doing good, it is not just because of Management only. All employees are contributing for it.


  2. "Demanding workload, stressful but nice people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in London, England (UK)
    Current Employee - Customer Success Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    Great platform and product offering
    Flexible working
    Quarterly bonus and above-average benefits
    Nice, friendly people
    Casual dressing (very)
    Still feels like a start-up!

    Cons

    Poor life work balance
    Excessive workload, it's normal to put in extra hours every day
    Management lacking leadership, clarity and direction
    Difficult career advancement
    Bureaucracy
    Oracle processes

    Advice to Management

    Provide support needed and leadership to the team before the rest of us follow suit and march off too.
    Frequent and clear communication is needed.
    Resource is needed, most have to work 50hr a week to cope with workload.

  3. Helpful (3)

    "Responsys was great, but then Oracle took over..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Specialist in San Francisco, CA
    Current Employee - Campaign Specialist in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    ~Great software for enterprise B2C email marketing
    ~Great location at 3rd/Market
    ~Working from Home

    Cons

    ~Lack of Transparency
    ~Oracle will freeze promotions/raises for the sake of quarterly revenue reports
    ~Responsys management has no power, all trickles down from Oracle fat cats.

    Advice to Management

    ~Let employees work from home more often
    ~Don't pretend like there is progress, your hands are shackled to Oracle fat cats.


  4. Helpful (5)

    "Responsys = Good | Oracle = Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Campaign Specialist in San Francisco, CA
    Current Employee - Associate Campaign Specialist in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    People are friendly/helpful. Nice location. Job itself isn't too bad.

    Cons

    Management has lied about giving raises over and over again, leading to a mass exodus. They then failed to hire new people.

    Oracle processes add frustration and take away time no one has.


  5. "My experience here has helped me grow professionally and gain new connections/friends."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Responsys full-time (Less than a year)

    Pros

    Open, friendly environment filled with a lot of proactive individuals. People work until they get their projects complete but also know how to balance work and add a bit of team building into the mix.

    Cons

    It really depends on your manager. Since it was recently acquired earlier in the year, there has been some communication gaps.

    Advice to Management

    Make sure your Directors are checking in with their team once in a while.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Responsys (More than a year)

    Pros

    Interesting work , intelligent colleagues, fun workplace

    Cons

    Tiring schedules, release time can be stressful


  7. "Great People, Management Needs Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than 3 years)

    Pros

    Great environment and the people are all knowledgeable and dedicated. There is a definite culture of helping the client succeed. Great place to be pre-Oracle. CEO was approachable and seemed to genuinely care about employee satisfaction.

    Cons

    Full service staff are poorly compensated for the area, and advancement opportunities have been nonexistent for almost 2 years now. This causes high turnover in the most client facing positions.

    Advice to Management

    Middle management need people management training. While product knowledge is phenomenal, they have no idea how to manage people. Morale is a direct reflection of management, who are either absent(senior) or ineffectual (middle).

  8. Helpful (1)

    "Good experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people to work with. Good work environment.

    Cons

    Takes a while to get a promotion or raise.


  9. Helpful (2)

    "Good for career growth and excellent culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 5 years)

    Pros

    Overall the company will give you the oppurtunity to move around as long as your have a good track record. There's growth and management are great.

    Cons

    Starting out the pace is fast and it continues to be. But once you learn to adjust and adopt, the pace becomes 2nd nature to your career.


  10. Helpful (1)

    "Good place to work but not enough gowth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Consultant in San Bruno, CA
    Current Employee - Senior Product Consultant in San Bruno, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Responsys full-time (More than a year)

    Pros

    CEO was great till Oracle acquired

    Cons

    Right now its a mess

    Advice to Management

    There is nothing they can do, its a sinking ship


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