Responsys Reviews | Glassdoor

Responsys Reviews

Updated May 17, 2017
132 reviews

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132 Employee Reviews

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Pros
  • Work/life balance is very reasonable and work environment is easy-going (in 11 reviews)

  • Good email marketing technology platform (in 9 reviews)

Cons
  • Demanding pace causes the usual juggling work-life balance challenges (in 6 reviews)

  • Zero investment in employee career growth within Oracle (in 4 reviews)

More Pros and Cons

  1. "Packaging the company for sale (ultimately bought by Oracle)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in San Bruno, CA
    Former Employee - Technical Consultant in San Bruno, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Good email marketing technology platform. All email marketers over-hype and over-sell, but Responsys platform is really pretty capable (if you can deal with the complexity).
    Young and growing/vibrant company, which makes for an exciting place to work...but not a stable or predictable one.
    With a lot of growth and change also have many opportunities to work with different clients or to change roles within the company.

    Cons

    Work-Life balance is tough here.
    Quality of 1st and 2nd level managers is all over the map -- no real standards for promoting someone into a management role, and it shows.
    Lack of formal training process for getting new consultants up to speed -- just throw you in to the deep end of the pool and tell you to swim.
    Executive management is mostly approachable but at the end of the day they are pumping the value of the company so they can sell it and cash out. Don't even *think* about getting in the way of that.

    Advice to Management

    Invest in the Professional Services side of the business -- your customer sat ratings depend on it! Acknowledge that the platform is complex for clients to deal with, and invest in providing them with the necessary tools and guidance to get set up, and then later to grow their capabilities.


  2. "Not the best, not the worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager
    Former Employee - Program Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Responsys full-time (More than 3 years)

    Pros

    Great and knowledgeable people to work with. People seem to work well with each other. In the heart of downtown SF.

    Cons

    Depends on which team/manager you work for. At the end of the day, this is a sales environment and they only care about the bottom line....at the expense of talented employees. Long hours with no real benefits.

    Advice to Management

    Take care of the people who got you to the position you're in now. Continue to nurture the values that got you into the position you are in today.


  3. Helpful (1)

    "Campaign Specialist II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fun work environment and people were great.

    Cons

    Upper Management didn't invest in its employees. Promised promotions didn't occur after Oracle purchased Responsys.


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  5. Helpful (1)

    "Growing Fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Good people, great product, lots of growth with exciting, fast moving company.

    Cons

    Growing too fast at times, can't keep up with work demand. Many folks taxed causing some low moral.

    Advice to Management

    Keep investing in human capital to ensure there is no burnout.


  6. Helpful (2)

    "Not terrible but not great either"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager
    Disapproves of CEO

    Pros

    great technology and interesting clients with a nice range of projects

    Cons

    senior management is oblivious to the dysfunction within the "ranks"


  7. Helpful (4)

    "Good start but move on after a couple years"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    - Young, fun team.
    - Good office location
    - Snacks/drinks
    - Flexibility to work from home
    - Okay benefits
    - Good work/life balance (but it depends on the team you're on)
    - Trusted to do your job

    Cons

    - No discussions from manager
    - Managers separated themselves from the people they manage
    - No career path discussions
    - Below Average pay
    - Raises are hard to come by

    Responsys is a good company to get your foot in the door into the email marketing industry. After a couple years of experience you will be able to find a better job with higher compensation elsewhere.

    Advice to Management

    Don't substitute an employee's supervisor (one who discusses their career path/ compensation/ issues etc.) with a "lead" who has no authority to do anything.


  8. Helpful (2)

    "Good work-life balance, slow pace, not much personal growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Responsys full-time

    Pros

    The company is doing great, and takes care of employees, or at least trying to.

    Cons

    Bureaucracy. It's a mid-size company but operates like a big company with all levels of hierarchy in place.


  9. Helpful (1)

    "Great place for a bit but lack of career growth possibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Responsys full-time

    Pros

    Good market space
    Growing
    Some good people

    Cons

    Like most growing companies upper management does not know how to properly manage people.
    Very project oriented. Hard to think beyond the next few months.
    Lack of career growth.
    Stock rewards only a very few.

    Advice to Management

    Grow an R&D organization.
    Be agressive in new markets
    Be aggressive in product development


  10. "Business Operation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Responsys full-time (More than 3 years)

    Pros

    Relax and liberal working environment

    Cons

    Need more professional management and


  11. Helpful (1)

    "HR of Bangalore office is not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operation Engineer in Bengaluru (India)
    Former Employee - Operation Engineer in Bengaluru (India)
    Recommends
    Approves of CEO

    I worked at Responsys full-time (More than a year)

    Pros

    very good benefits and good work environment

    Cons

    HR does not know how to interact the employee


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