Restaurant Technologies Reviews | Glassdoor

Restaurant Technologies Reviews

Updated April 27, 2017
65 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Jeffrey R. Kiesel
39 Ratings

65 Employee Reviews

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Pros
  • Good people; customer relationships not ideal (in 6 reviews)

  • Great company with industry-leading technology (in 3 reviews)

Cons
  • As a depot leader you can expect the work/life balance equation to be heavily skewed towards work in a 7 days per week operation (in 6 reviews)

  • This leads to long hours with high stress and burn out potential (in 4 reviews)

More Pros and Cons

  1. "Great company. Many many opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Fishers, IN
    Current Employee - Service Technician in Fishers, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Restaurant Technologies full-time (Less than a year)

    Pros

    Great pay and travel time is awesome. Great opportunities to make it further in the company. I'd recommended this job to a lot of people.

    Cons

    Communication between certain depos aren't the same as others. Some training isn't completed the way it should be because of time frames and communications.


  2. Helpful (3)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Orlando, FL
    Former Employee - Account Manager in Orlando, FL
    Positive Outlook
    Disapproves of CEO

    I worked at Restaurant Technologies full-time (Less than a year)

    Pros

    Loved the National Account I took care of most of the time. The technology was great when it worked. All the tools you needed to close the sale.

    Cons

    Much more travel than expected no quality of life.Equipment had many issues because the accounts staff was young and inexperienced. My Boss was a micro manager and couldn't understand when someone didn't want our product.The Pay didn't match the hours invested.

    Advice to Management

    Listen to your people for a change...


  3. Helpful (2)

    "Another good company led in the wrong direction for short term profit."

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Ops in Little Rock, AR
    Former Employee - Ops in Little Rock, AR
    Doesn't Recommend
    Disapproves of CEO

    I worked at Restaurant Technologies full-time (More than a year)

    Pros

    Some of the support teams were excellent to work with. Local team was topnotch

    Cons

    0 work life balance. On call 24/7/364. Constant unethical behavior by sales leaders. Short term management focus.

    Advice to Management

    Ditch some of the senior management. CEO came off as a giant shmuck to the hourly hands due to his insensitivity and over the top bullying attitude.


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  5. Helpful (1)

    "Account Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Managerial in Minneapolis, MN
    Former Employee - Account Managerial in Minneapolis, MN
    Doesn't Recommend
    Positive Outlook

    I worked at Restaurant Technologies full-time (More than a year)

    Pros

    Good people; customer relationships not ideal

    Cons

    Too much time devoted to minor issues

    Advice to Management

    Invest more in personnel


  6. "Fantastic Company with Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in San Antonio, TX
    Former Employee - Sales Executive in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restaurant Technologies full-time (Less than a year)

    Pros

    From the top down, the people with whom you deal are competent, personable, and committed to the success of their clients and employees. Not only that, but the product(s) they provide are unquestionably tops in class.

    Cons

    Managers upon managers, and therefore overemphasis on Oracle CRM. If you fall behind on entering daily activities, catching up to reflect you're meeting - or even exceeding - your metrics is a nearly impossible task.

    Advice to Management

    Trust your Sales Executives more and don't rely so much on CRM entry. The company is growing considerably - trust in yearly numbers with less focus on weekly activity reports.


  7. "Growing company heading in the right direction for industry leading technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Lakeland, FL
    Current Employee - Service Technician in Lakeland, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Restaurant Technologies full-time (More than 5 years)

    Pros

    Quarterly bonuses are a plus and good flexibility when it comes to having time off. Opportunities to advance within the company as well.

    Cons

    Too many different service and general managers that are not leading in the right direction thus making it very difficult to have a steady and smooth work environment

    Advice to Management

    Treat and reward the hard working employees that go above and beyond the scope of what they are suppose and do the job right the first time rather than overlooking there hard work and not taking any action for the rest that just get by and not want to do anything.


  8. "AM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Royal Oak, MI
    Former Employee - Regional Account Manager in Royal Oak, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Restaurant Technologies (More than 3 years)

    Pros

    good culture and growth opp

    Cons

    new ownership making changes to what worked

    Advice to Management

    trust your gut


  9. Helpful (12)

    "Make sure you know what you're getting into before accepting a role here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Mendota Heights, MN
    Former Employee - Account Manager in Mendota Heights, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Restaurant Technologies full-time (Less than a year)

    Pros

    They have a strong set of core values that they seem to believe in and some of the people there are genuinely nice.

    Cons

    While they believe they are hiring under these set of "values", they inaccurately described the position I was accepting, they promoted my supervisor only to end up letting him go, and I was treated like I was an admin vs. an account manager with experience. While they may hire these people with the right culture fit, they aren't necessarily the right people in the right seats, which is important for any business to do in order to grow and be successful. I ignored the negative reviews on Glassdoor (and I should not have), however, I would suggest you interview extensively and make sure this is both the role you want, that you like your supervisor (and trust he/she), and that this is a good fit for you. I found out very quickly this wasn't the right company or the right role, really, for me, in a very short time frame. I just wish I had seen through it quicker and not have accepted the role. The account management practice is very new and they had to hire a 3rd party company to tell them that account management (taking care of your customers) and retention is the right thing to do and how to do it! Emails and phone calls go unresponded to by employees in the field. The HR team is cliquey and is the most inappropriate, unprofessional group of HR individuals I've worked around - discussing politics and employee issues around other employees, things that HR should know not to talk about around other employees. I do not see strong leadership within the organization that will take them where they need to go and grow, long-term. Be wary after you quit, they kept paying me, and I had to let them know so they could stop depositing money into my account, and then they were rather rude about it - as if this was was somehow my fault. There was no exit interview other than a survey emailed to me, no one in HR talked to me. When I first started, they made you go onto Glassdoor during week 1 training (as if you know enough to write a review either way, positive or negative) and write a positive review - the negative reviews are here for a reason, as clearly there are enough of them. If you do not like gossipy environments, I do not recommend at all. They also do not train you on oil management, at all. I believe they think they do, but the sales trainer doesn't even understand it, so all you learn is their sales philosophy, and not oil management - kind of important in working for an oil management company.

    Advice to Management

    Hire strong leadership and invest time to ensure you have the correct people in the right seats instead of only hiring based on values. Take a serious look at your HR team - they are not professional, good at what they do, nor are they approachable, which, they should be. I would also look into the Depots as they are often the direct experience the customer has with your organization and a lot of them are not well run.


  10. "Going in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Mendota Heights, MN
    Current Employee - Corporate in Mendota Heights, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Restaurant Technologies full-time (Less than a year)

    Pros

    Company that is trying hard to do right by their employees.
    Company has a very positive outlook for growth.
    Company invests time to develop employees and cultivates leadership.
    Company is innovating to stay on top.

    Cons

    Growing pains - there are a lot of moving pieces that need to still be nailed down in order for the company do really take the business the next level.

    Advice to Management

    I've seen some refreshing attitude on promoting constructive criticism from employees, keep opening more channels to bring in honest feedback.


  11. "Corporate Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Minnesota in Mendota Heights, MN
    Current Employee - Minnesota in Mendota Heights, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Restaurant Technologies full-time (Less than a year)

    Pros

    Great company with industry-leading technology.
    Committed investors and executive team.
    Strong growth and investing in more.
    Invests in employees training and development.

    Cons

    Need to be willing to work hard and be held accountable.


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