Restaurant.com Reviews | Glassdoor

Restaurant.com Reviews

Updated March 2, 2017
25 reviews

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2.0
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Kenneth Chessick
12 Ratings

25 Employee Reviews

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Pros
Cons
  • Upper management are just as backstabbing as peers (in 9 reviews)

  • Restaurant owners HATE this program and cancel almost immediately (in 6 reviews)

More Pros and Cons

  1. Helpful (3)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Arlington Heights, IL
    Former Employee - Account Manager in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restaurant.com full-time (More than a year)

    Pros

    Very Loose work environment, casual office dress code. Snack nation on Wednesdays. Free coffee machine. My manager of the partner success team was amazing.

    Cons

    Management does not communicate well with each other or employees. No clear goals. Website hasn't worked correctly for restaurant partners for 3 years. CEO has stepped Down as well as CFO. No clear future for company.

    Advice to Management

    Communicate better with employees. Don't allow IT issues with website to lag around for 3 years. Partners cancel due to these issues that make the company $15,000 plus a year. They still do nothin about it.


  2. Helpful (2)

    "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Doesn't Recommend
    Positive Outlook

    I worked at Restaurant.com full-time (More than a year)

    Pros

    Laid back, great people to work with ,

    Cons

    Leads not good, upper management always changing their mind on the quotas fire someone in a heartbeat and you never feel stable with your job

    Advice to Management

    Treat your employees well and let them know what's going on with the company work on it together as a team

  3. "Be careful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Arlington Heights, IL
    Former Employee - Director in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restaurant.com full-time (More than 3 years)

    Pros

    Work / life balance, great culture

    Cons

    Career progression, C-Suite is way over its head, the company has had multiple rounds of layoffs

    Advice to Management

    Get new ownership who understand business and can pivot RDC


  4. "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great people fun things to do

    Cons

    dont know what the direction

    Advice to Management

    get it together


  5. "Too Silo'd"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Contractor - Anonymous Contractor in Villa Park, IL
    Former Contractor - Anonymous Contractor in Villa Park, IL

    I worked at Restaurant.com as a contractor (Less than a year)

    Pros

    Team-friendly.
    People don't normally work after 5pm

    Cons

    Too silo'd. Less people can get the same amount of work done.


  6. "Regional Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Consultant in New Orleans, LA
    Former Employee - Regional Consultant in New Orleans, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Set your own schedule.

    Cons

    High quality restaurants to do not "coupon" customers. Hard to get restaurants to sign on to the program.


  7. Helpful (2)

    "Great place to work if you don't have a conscience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Arlington Heights, IL
    Former Employee - Inside Sales Representative in Arlington Heights, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restaurant.com full-time (More than a year)

    Pros

    Good base pay, good commission package, good benefits. Floor management is friendly for the most part.

    Cons

    The program is a bad deal for most restaurants to participate in. Marketed to restaurants as a way of advertising to new customers, subsidized by a discount in their prices. Restaurant.com then sells discount certificates marketed to consumers as a way to eat cheap at their favorite restaurant. Restaurant.com doesn't share the purchase price of the certificates sold with the restaurants unless they threaten to cancel.

    Advice to Management

    Revamp the program to make it a better deal for restaurants, and tell Cutlip to drop the bad imitation of Alec Baldwin in Glengary Glenross...

  8. "Depends on what department you are in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Negative Outlook
    Disapproves of CEO

    I worked at Restaurant.com full-time (More than a year)

    Pros

    Laid back atmosphere
    Young employees
    Fun marketing department

    Cons

    Some departments (especially sales) are dishonest
    CEO does not have a good reputation

    Advice to Management

    Honesty is the best policy. The fact that you honestly do not care about your restaurant partners will hurt you in the end. If all you want is their money, you will never gain their trust and never succeed.


  9. Helpful (6)

    "Hear the truth from a current employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Arlington Heights, IL
    Current Employee - Sales in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Restaurant.com full-time (More than a year)

    Pros

    The dress code is awesome, jeans and t-shirts are fine.Co-workers are fun and helpful. Management have a nice demeanor and try to help everyone succeed at making quota.

    Cons

    Basically, there is no integrity or honesty at RDC. The script that is written has flagrant lies in it, and restaurants have no say in what type of marketing they would like to do in regards to the program. When cold calling, I hope to try to reach an owner that has never heard of RDC, because if they have, they know to steer clear. Employees either quit or are let go within a year. They have recently changed the commission structure to deny commissions to employees who do not make quota (which also changes on a regular basis). That means if someone who has hit their quota every month for the past year has a bad month (or goes on vacation), they will be missing out on over $1,000 in commission. This forces salespeople to falsify agreements to hit unrealistic quotas, and further damages the company's reputation. To "succeed" at RDC, you must be able to sacrifice your honor and reputation to blatantly lie to restaurant partners. I am quickly realizing that RDC is a company that cares only about putting more money in the pocket of the CEO (a lawyer- so what does that tell you). Used car salesmen have more integrity than RDC salespeople. I am ashamed to say I work at Restaurant.com. I feel like a thief and a liar, and can no longer pretend that things will get better. Worst of all, management really believes they are looking out for the best interests of their employees, partners and customers. They are either delusional or they cry themselves to sleep every night because they know they are slaves to a tyrant.

    Advice to Management

    If there is hell below- you're all gonna go.


  10. Helpful (4)

    "Started off strong and the began meandering after multiple leadership changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Arlington Heights, IL
    Former Employee - Marketing Manager in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restaurant.com full-time (More than a year)

    Pros

    -Extremely relaxed work atmosphere
    -Terrific for early career
    -Very hands on across Marketing and IT

    Cons

    -Leadership doesn't communicate to each other
    -No consistent vision or direction
    -No employee reviews
    -Recently became an unstable environment
    -Far too many knee jerk reactions and decision making

    Advice to Management

    Take a truly introspective look, the company does not provide a great value to both restaurants and consumers anymore. The focus is not in the areas that can drive revenue and grow partnerships. Get better restaurants on board and leverage your top talent at the company to realign your goals and strategy. Beyond that - choose a strategy and stick with it before pivoting too quickly.


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