Restaurant.com Reviews | Glassdoor

Restaurant.com Reviews

23 reviews

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3.0
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Kenneth Chessick
7 Ratings

23 Employee Reviews

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Pros
Cons
  • Upper management are just as backstabbing as peers (in 9 reviews)

  • Restaurant owners HATE this program and cancel almost immediately (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Arlington Heights, IL
    Former Employee - Inside Sales Executive in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Restaurant.com full-time (More than 3 years)

    Pros

    It's a semi laid back environment with decent healthcare. The sale itself is moderately simple as you're selling to independent restaurant owners, with a need to promote their businesses without spending a lot of money. There's a good chance to be promoted if you work hard.

    Cons

    The pay and quota change on a whim with no real explanation. Senior management decides each month what the new standards will be based on the control of the CEO, who has sole power. The pay will plateau at a year and bonuses are purposefully impossible to achieve. I was their with 80 plus reps while only 3-4 achieved the quarterly bonus. Also the restaurants on the site rarely like the product and cancellations are rampant.

    Advice to Management

    Don't oversell certificates. Work with restaurants to fit their needs as the product is portrayed to the restaurant owners. Treat employees as if they have a chance for a longer career. Turnover is ridiculous.


  2. "Sales heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Support Account Manager in Chicago, IL
    Former Employee - Partner Support Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restaurant.com part-time (Less than a year)

    Pros

    Great opportunity for those who have a good sales pitch.

    Cons

    Difficult if you don't like selling people on what they don't want. Retention is expected, staying above quota difficult at times.

    Advice to Management

    Keep changes at a minimum, for both partners and for account managers.

  3. Helpful (3)

    "Run far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Arlington Heights, IL
    Former Employee - Inside Sales in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good work environment. Good people

    Cons

    Bad hours and pay. Management was unbearable.


  4. "Inside Sales"

    StarStarStarStarStar
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Restaurant.com full-time (Less than a year)

    Pros

    This is an old-school sales pit, cubicles are shoulder to shoulder and it gets REAL loud. This job is all about the one call close and the room is filled with an energy to match. It's fun to come to work. The product is insanely simple and the 50 or so sales people enjoy the heck out of eachother. From a sales-skill development standpoint, you WILL become awesome at the art of the close...and that's helpful anywhere.

    Cons

    Earning potential for year 1 is realistically 40-45k at most. For those not at quota at the end of the month, be prepared to dial straight thru 10pm, those without that willingness will likely find themselves on the chopping block, and there is a LOT of chopping. In terms of advancement opportunity, there is none. Also the company is without shame when it comes to deceptive practice. They'll deceive the clients...and if you don't think management has the same disregard for it's workforce, you are cruisin for a bruisin.

    Advice to Management

    Increase the quality of the workspace, increase the quality of the sale.


  5. Helpful (3)

    "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Chicago, IL
    Current Employee - Employee in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    I have been working at Restaurant.com full-time (More than a year)

    Pros

    Somewhat relaxed environment. Not much micro-management. A Sales rep is free to run their own business. They try to have a fun atmosphere.

    As is the case with most sales jobs- you get what you put in..

    Cons

    As is the case with most sales jobs, you get what you put in.. However, the deck is somewhat stacked against you in this position. Several of the leads you are given are also being worked by other reps in and out of the office. Additionally, several of the leads you call are already active partners. These leads are duplicates or accidentally still in the system. You may spend 30 minutes closing a sale only to discover that the restaurant is already an active partner. Or if you do not close a deal on the first call, someone from Puerto Rico may call and close it the next day.

    The base pay is on par with similar jobs. The commission is "uncapped" but the potential is low. Veteran reps all agree that commissions are about half what they were a year ago. This is due to the amount of FREE certificates being given to customers across the country. When a FREE certificate is redeemed on the site the sales rep does not receive credit for that restaurant visit.

    Although the company's focus is on helping restaurants with "free" marketing. The history with unethical sales reps and sneaky offshore call center's has given the company a less than favorable reputation. This makes the cold call a bit more challenging than one would expect.

    There is an extremely high turnover rate. Each crop of new hires has a failure rate of close to %75. Many reps quit within the first week - month. The others are let go due to failure to maintain quota expectations.


  6. "The management consistently changing the quota and the sales agendas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Restaurant.com full-time (More than a year)

    Pros

    Great people that to work with decent benefits

    Cons

    management has no clue what they are doing

    Advice to Management

    Get your act together


  7. "Fast pace environment with great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Arlington Heights, IL
    Former Employee - Inside Sales Executive in Arlington Heights, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restaurant.com full-time (More than a year)

    Pros

    Potential to make goog money in sales!

    Cons

    Chaotic and unorganized sometimes! And lots of layoffs!

    Advice to Management

    Less micromanaging and more positivity in work place!

  8. "Cool place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Restaurant.com full-time (More than a year)

    Pros

    Fun work environment to work in; base + commission + bonuses makes it a great way to make even more money; simple business model that requires no cash transaction, just an agreement.

    Cons

    Very hard to move up in the company. They don't always give the job to the most qualified; sometimes its about who you know, or who your sucking up to.

    Advice to Management

    Management needs to find non-cheesy ways to motivate the sales team.


  9. "I got to work with best and the brightest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington Heights, Cook, IL
    Current Employee - Anonymous Employee in Arlington Heights, Cook, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Restaurant.com full-time (More than 3 years)

    Pros

    Very intelligent people work here both in IT and Marketing
    Everyone is driven to succeed
    Great work - life balance

    Cons

    Primary stakeholder is the primary decision maker for all initiatives
    One person makes most of the large decisions

    Advice to Management

    Company moral goes up and down like a yo-yo, try to get some consistency


  10. Helpful (2)

    "great while it lasted because its future is really uncertain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Houston, TX
    Former Employee - Business Consultant in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restaurant.com full-time (More than a year)

    Pros

    Great business Model, Great benefits, Great bonuses until 2012 when the company laid off the sales force.
    Freedom to work on your own
    You used get support from the entire team.
    POsitive environment as long as you hit your numbers, lots of appreciation.

    Cons

    They laid off the entire sales force,
    New CEO changed the entire business mentality and Company started sinking.
    New CEO is a Doctor and Attorney and has no clue how to operate a marketing company.
    No base No benefits since July 2012
    They make you learn and memorize a script like robots.
    No career opportunities, I joined the company because they offered me many opportunities to become a manager or a field trainer. I busted my rear and never gave me that option. Instead they laid off the entire sales force.

    Advice to Management

    Management was great, really cool people to work for, VP and Regional Managers always very supportive and motivating.
    Not much of micromanagement as long as you are responsible and achieve your goals.
    No advice because there is no management any longer, everyone has been laid off.


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