Restaurant.com Reviews | Glassdoor

Restaurant.com Reviews

Updated September 13, 2017
114 reviews

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114 Employee Reviews

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Pros
Cons
  • Upper management are just as backstabbing as peers (in 9 reviews)

  • Restaurant owners HATE this program and cancel almost immediately (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Very relaxed atmosphere
    -casual dress

    Cons

    -CEO who refuses to invest in the company
    -plummeting sales and profits
    -poor morale
    -no collaboration between departments
    -no transparency from upper management
    -several recent rounds of layoffs

    Advice to Management

    -share goals, stats, etc. with employs


  2. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good hours, laid back atmosphere, good people.

    Cons

    The CEO doesn't know what he's doing and is running the company to the ground.

    Advice to Management

    Sell the company or get out.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Relaxed environment, casual dress, good hours

    Cons

    Mgmt changes plan every month, clueless ceo

    Advice to Management

    Have a plan, or sell the company


  4. Helpful (2)

    "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Arlington Heights, IL
    Former Employee - Inside Sales Executive in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Restaurant.com full-time (More than 3 years)

    Pros

    It's a semi laid back environment with decent healthcare. The sale itself is moderately simple as you're selling to independent restaurant owners, with a need to promote their businesses without spending a lot of money. There's a good chance to be promoted if you work hard.

    Cons

    The pay and quota change on a whim with no real explanation. Senior management decides each month what the new standards will be based on the control of the CEO, who has sole power. The pay will plateau at a year and bonuses are purposefully impossible to achieve. I was their with 80 plus reps while only 3-4 achieved the quarterly bonus. Also the restaurants on the site rarely like the product and cancellations are rampant.

    Advice to Management

    Don't oversell certificates. Work with restaurants to fit their needs as the product is portrayed to the restaurant owners. Treat employees as if they have a chance for a longer career. Turnover is ridiculous.


  5. "It could be a better company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    Pros

    People were pretty cool. Perks were ok.

    Cons

    The management was terrible. They always have favorites and it is very visible who is a favorite and who isn't.

    Advice to Management

    Communication needs to be better and lay off the favoritism a bit. It's not fair to the other employees.


  6. "Sales heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Support Account Manager in Chicago, IL
    Former Employee - Partner Support Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restaurant.com part-time (Less than a year)

    Pros

    Great opportunity for those who have a good sales pitch.

    Cons

    Difficult if you don't like selling people on what they don't want. Retention is expected, staying above quota difficult at times.

    Advice to Management

    Keep changes at a minimum, for both partners and for account managers.


  7. "just a job, not a career building place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Friendly environment, highly skilled coworkers

    Cons

    No rhyme or reason to anything

    Advice to Management

    be compassionate and convey what you want

  8. Helpful (5)

    "Don't waste your time or talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington Heights, IL
    Current Employee - Anonymous Employee in Arlington Heights, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Restaurant.com full-time

    Pros

    - Many great co-workers in the office
    - Pretty decent benefit package

    Cons

    Where to start?
    - Upper management are just as backstabbing as peers.
    - No opportunity for growth
    - Product is not reliable
    - People don't trust the company/brand

    Advice to Management

    Sell the company. It's been on the selling block on and off for years. Pull the trigger. It needs a MAJOR overhaul, and rebrand.


  9. Helpful (2)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Former Employee - Anonymous Employee in Arlington Heights, IL
    Doesn't Recommend
    Positive Outlook

    I worked at Restaurant.com full-time (More than a year)

    Pros

    Laid back, great people to work with ,

    Cons

    Leads not good, upper management always changing their mind on the quotas fire someone in a heartbeat and you never feel stable with your job

    Advice to Management

    Treat your employees well and let them know what's going on with the company work on it together as a team


  10. Helpful (1)

    "Inside Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Current Employee - Inside Sales Executive in Arlington Heights, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Restaurant.com full-time (More than 3 years)

    Pros

    Great people to work with. How hard you work dictates the money you make.

    Cons

    Same as any job.

    Advice to Management

    Create more support for your employees.


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