Restoration Hardware Reviews in Corte Madera, CA | Glassdoor

Restoration Hardware Corte Madera Reviews

Updated February 13, 2017
103 reviews

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Corte Madera, CA

2.5
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Gary Friedman
44 Ratings

103 Employee Reviews

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Pros
  • Total company outlook is taught and shared throughout the company, great people to work with (in 30 reviews)

  • This is a company that truly lives and breathes its core values (in 21 reviews)

Cons
  • No consistency in scheduling, terrible work/life balance (in 38 reviews)

  • Rh Ceo, this company preaches core values which is just manipulation tools for idoits which west jeff has many (in 40 reviews)

More Pros and Cons

  1. Helpful (2)

    "could be so much better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Services in Corte Madera, CA
    Former Employee - Creative Services in Corte Madera, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Really beautiful campus and could be a decent place to work except there is at least one manager ruining it for the freelancers.

    Cons

    Some managers truly need to be replaced, but everyone is afraid to tell Gary for fear of retribution. These same managers will treat employees poorly over the smallest things -- things that the manager either did not explain thoroughly or miscommunicated altogether. No one ever apologizes or takes the blame for their miscommunication. Gotta save face, right?

    Advice to Management

    Keep an eye on managers in Creative Services, even talk to some of the freelancers (in private) to get them to reveal the sometimes hostile working conditions.


  2. Helpful (1)

    "looks good on a resume"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Corte Madera, CA
    Former Employee - Creative in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    beautiful offices in the design center. great collaborative work space, as long as you are into that. great people.

    Cons

    last minute revisions by executive team could be easily avoided by better planning. too many 'fire drill' projects when money is tight. cult like attitudes. no 401k matching.

    Advice to Management

    get rid of the approval funnels caused by exec team


  3. Helpful (5)

    "Great for some ... not for all"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Corte Madera, CA
    Current Employee - Anonymous Employee in Corte Madera, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Restoration Hardware full-time (More than a year)

    Pros

    +Great company to get your foot into the corporate world.
    +Fast paced environment provides vast amounts of experience with a hot corporate brand in a short time.
    +There is opportunity to both advance and change career paths within the company
    +Many departments allow for limited work-from-home and flexible schedules so long as it doesn't interfere with overall productivity and general availability
    +Nice campus to come into work every day
    +Most people are friendly, smart, good intentioned and hard working
    +Personally - I like that everyone is generally too busy to stand around chatting

    Cons

    -No 401K match
    -Health plans could be more competitive
    -Can get frustrating and chaotic particularly due to the employee high turnover and a constantly changing company focus
    -Culture tolerates a disappointing attitude when it comes to respecting an individual's time both in the office and at home. (personal pet peeve is people checking their phone email during meetings)
    -Severely outdated retail systems compound the work and stress the company already demands from their employees - forcing more time to be spent on manual processing rather than productive decision making.
    -A competitive base pay salary (for the area) has to be negotiated

    Advice to Management

    The current benefits options send the message to potential (and current) employees that very long term employment of 5+ years is not a consideration to the company. If there is any company initiative to attract candidates who would consider RH as more than a stepping-stone position then the options for those people to grow their long-term wealth as a reward to staying with the company should be expanded.


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  5. Helpful (5)

    "Ambitious Corporate Mission, Great Leaders, Strong Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Corte Madera, CA
    Current Employee - Operations in Corte Madera, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Restoration Hardware full-time (Less than a year)

    Pros

    I had reservations about joining RH due to some of the negativity surrounding the company on the internet, e.g. employee reviews on this site, press about executive leadership that made RH sound chaotic and a falling stock price. I did a massive amount of due diligence prior to joining to de-risk these items and can tell you after a few months on board that each of the perceived risks is a current area of strength.

    1. Employee Morale - There has been a significant house cleaning amongst senior leadership over the last year to address pockets of the organization where leaders led by fear or were entitled and perpetuating a low standard status quo.

    2. Executive Leadership - As with all organizations, different parts of RH are at different stages of a transformational journey. That said, most areas of the company are quite far along in changing culture and you can see it at HQ, in the galleries (visit one and see for yourself) and in the Supply Chain (new C-level leadership complimenting rock solid existing talent). RH has a 3 Co-President model that run the company, allowing Gary (visionary CEO-Founder) to focus on big picture (similar model to Bezos at Amazon). The Co-Presidents are diverse (2 women, 1 man), deep in the domain (significant industry experience) and great leaders.

    3. Culture - RH has 4 values, which are People, Quality, Service and Innovation. Again, different parts of the organization incorporate and celebrate the values differently, but in my area there is an absolute commitment and any large meeting incorporates direct discussions that tie the values to performance and the topics being discussed. I've worked at 3 prior companies that regularly make the list of America's Most Admired companies and none of them had a comparable commitment to the Values.

    Cons

    Transformation is underway. There are some bad habits that stem from prior leadership either not paying attention or, sadly, reinforcing. The organization is learning to be more accountable, e.g. assign clear ownership as opposed to "by committee" and is truly committed to evolving Operations and Technology - two areas that previously were seen as second tier parts of the organization after Design and Merchandising.

    Advice to Management

    Still evidence in some groups of poor decision making (not enough use of data) and slow decision making (requiring senior leadership to sign off on too much vs trusting leaders and holding them accountable. Need to keep evolving this but have 100% confidence that significant progress will be made. In Operations - trust the change that is underway. Team is powerful - trust and measure. Time to double down on Technology (evolve from IT to Engineering driven)


  6. Helpful (3)

    "Very constricting. Always felt being watched and judged."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Corte Madera, CA
    Former Employee - Anonymous Employee in Corte Madera, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Their showrooms and catalogs are beautiful. They display and merchandise very well.

    Cons

    Too constricting-always being watched and judged-must fit into a mold-no free thinkers allowed

    Advice to Management

    good luck


  7. Helpful (6)

    "Poorly Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Leader in Corte Madera, CA
    Former Employee - Senior Project Leader in Corte Madera, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware (More than 3 years)

    Pros

    Good salary, creative environment.
    The good people are nice.
    Lovely offices

    Cons

    Egomaniacs, no planning system.
    Not a sustainable company model.
    They hire a lot of unqualified executive staff and let them run rough shot all over.

    Advice to Management

    Don't abuse your staff. Appreciate that your wealth is at the expense of peoples' mental health


  8. Helpful (5)

    "Worst company I've ever encountered"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Leader in Corte Madera, CA
    Former Employee - Project Leader in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Very few pros. orte Madera office is "pretty" but full of ego-maniacal middle managers and of course the CEO.

    Cons

    So many. VERY poor vision, leadership, benefits, life balance, communication... I could go on and on. My happiest day at RH was the day I was laid off for "restructure". I smiled all the way home and quickly found a much better job.

    Advice to Management

    I'm not sure this company is worth saving. It all starts at the top, and I don't see that changing so.... I wish my friends that are still there good luck (and keep your resume updated!)


  9. Helpful (17)

    "Wouldn't recommend, not even to someone I didn't like very much."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Corte Madera, CA
    Former Employee - Project Manager in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Sometimes they will order lunch for you from the mall!
    You can always find a commercially sourced lemon to suck on in the cafe!
    They bring out peanuts and Japanese crackers after 3pm!
    If you crave competition, RH provides competition in doses beyond your dreams!
    Everyone thinks it's cool that you work there!
    You no longer have to lay awake and wonder why you cannot sleep at night!
    They have really pretty bathrooms in the big building with showers and cute wooden lockers!
    Close to Soul Cycle! (AND they offer a discount for RH employees!)
    Chandeliers and Succulents for miles and miles!
    It feels like you work inside a copy of architectural digest!

    Cons

    RH is not what you think, unless you think that it's a terrible place to develop a career.

    There are many issues with the way the company works. Google it. I'm not some disgruntled design school grad who didn't get to make them buy my lamp, and now I want to get even. This is simple common knowledge. Now these issues are not necessarily a problem for some of the people working there, because what I saw in my brief time there was a simple and frequently repeated theme: "If you're friends with so and so, you'll do great!" - but woe be to you if you are not!

    There are many opportunities to move around in the company. For example, they often hire outside third party companies to manage their staffing. (Really helps with the taxes and federal employment compliance, things like that!)

    It's easy to find entry level work in maintenance, working the grounds, painting things, cleaning the chandeliers, setting up events for executives and things like that. And if you're good at it, you will be moving all around, and people will see you, and possibly hire you on to their (more prestigious) teams. You can be a janitor one day, and working in the big rooms with the executives the next. It's possible to go from a $12 per hour temporary employee to $40 an hour in a matter of days - IF you know the right people. I've even heard of people transitioning from $40 an hour to as much as $100 or more per hour, just for being in the right circle of people. (is that more of a "Pro" than a "Con"?) -

    Another thing that is difficult with really finding a happy place when working there is, there is no work/life balance. (Assuming that you aren't actually looking to start in the entry level carpet vacuuming position and quickly transition to PR Leader.)

    Nobody gets those kind of perks except the big big executives. Vacation and PTO and Holiday pay do exist, that's true - but there are maybe three or four tiers of people who work on the big campus. If you are 'an executive' you can absolutely take two or three weeks off for vacations and things like that. Here's the rub. Even if you took the company plane to say, Paris, just for a few days to relax and eat cheese or shop for vintage wines, your phone is ringing and pinging and dinging TWENTYFOUR/SEVEN with giant career busting emergencies back at the office, because of several reasons.

    1. The executives who make all of the important decisions above you made a major game-changing decision about how your department will deliver their latest widget the moment you got on the plane, and they're asking where you are.

    2. The people that are calling you and texting you and emailing you are probably gunning for your job. They know that they don't really want to do the things you do, but they think that if they had YOUR job, at least they could be on vacation buying cheese and wine while the big boss is pulling his or her hair out over something like a type of finish used on a brass lamp or a couch or something really pressing like, "Why do we make snacks available in the morning?! Do you have any idea how EXPENSIVE that is?! WHO AUTHORIZES THIS?"

    3. If you have a relationship. A husband, or a boyfriend, a wife or a girlfriend, or if you have kids, or if you have pets, or if you have friends. Forget about them. Unless they work in the building you work in, you will never see them again. Exaggeration? Yes. Ok. You'll see them, but you will become the parent or partner who spends an awful lot of time trying to explain something to your people that they simply cannot understand. To them, you make couches and chandeliers or sell them, or you polish them, or you show people how couches and chandeliers look or who knows what they think?

    (What they think is you go to this cushy job at this beautiful and mysteriously dark gray building that they can see from the freeway, where they sometimes bring you lunch. You work where they want you to go to Soul Cycle, and drink fancy juices from the juice places, and there's a great grocery store with sushi and a salad bar to DIE for that you get to walk past ducks and deer and bunnies nibbling the grass to get to on the days you have to buy your own lunch. They have showers and lockers and pretty bathrooms and everyone's pretty and everyone's handsome, and there are so many nice cars in the parking lot, and they bought a new airplane, and they built a new store in Texas or Canada or Palm Beach or somewhere and there's obviously money falling out of wheelbarrows around every corner, because you got to buy a $5,000 couch for $200 dollars at the employee's sample-sale, and didn't you say that they brought in champagne and donuts from that bakery in the city for some girl that was leaving? How could it not just be the most amazing place in the world?)

    And your wife, your husband, your kids, your cute little tubby corgi that you used to fill your instagram feed with, will look at you and not understand why your hair is turning gray (like the walls you are surrounded by all day long). They will wonder why your patience seems shorter, and your brows are more furrowed, and you don't smile like you used to, and you keep saying things to yourself, (but actually you are saying them out loud)

    "I don't understand. How could it be any more:

    Crazy
    Ridiculous
    Thoughtless
    Careless
    Harebrained
    Cruel
    Stupid
    Asinine ? (Can I say that here?)
    Senseless
    Foolish

    CRAZY?!" You will always come back to crazy. "How can it be any more crazy!" And you will spend the next several hours trying to think of how to fix it or to change it or undo it, and your family just won't understand.

    And you will lay down to sleep, and you will check your laptop one more time, or your phone, or your iPad, and surprise! but not really a surprise. It just got more crazy. You will have emails at 2 in the morning from big executives. You will have emails and text messages from executives that are demanding answers to questions you already addressed earlier that week in your report - but they never read them, and they want them immediately. And you won't get to sleep until the sun is already coming, but that's nothing new. Time for Soul Cycle! Get excited! Pull yourself up and get back out there. Every day is a new day! Carpe Diem! You ARE the right people! You ARE part of the solution!

    And you realize that your report isn't really that important. Your report was about something like, which cheaper brand of peanuts should we swap out with the ones we give out every day, so that we can save more money and make everything look really nice for the share holders that are going to wonder why we/you/they spend so much money on peanuts. It's really not important.

    But guess what?

    They'll wonder why you're buying peanuts in the first place. Who needs peanuts?!
    They will ponder this for a moment, while their shiny black Cadillac idles outside the lobby waiting to whisk them away to some other important meeting or another.

    Their decision? Nobody needs them.

    And it turns out that not only do they not need peanuts, they probably don't need you. And that's like another $50,000 right there.

    So, the next day they'll call you in to talk about your report. The one you stayed up thinking about.

    You'll bring all of your paperwork, you'll adjust your skirt or your snappy new bowtie, and you'll take one last look in the myriad array of mirrors lining the long corridor as you make your way to the big room with the big table, and you'll go in prepared to explain that you're just tired because (the dog, the wife, the kid, the...) is having a hard time right now. And you'll open your laptop, you'll smile at the desktop picture of your family, and you'll begin to show them how you can save money on the peanuts.

    And they'll stop you right there.
    They have to tell you.
    "Don't worry about the peanuts. We're not doing peanuts anymore. And we need your key. And we need your laptop. And we need you to walk with this person to your car, and we need you to go work somewhere else."

    And everyone that knows you or knew you will be weird, and tell you that that's crazy, and that you should meet up for a drink, a bike ride, a hike, a salad at rustic.

    And you will nod. And they will tell you that it's probably the best thing that could have happened to you. That you are finally free. No more crazy. No more ridiculous. No more harebrain.

    And you will nod, and you will drive away from there, and you will call your wife,husband,girlfriend,boyfriend,cute little tubby corgi and tell them you are coming home early today.

    And meanwhile, all the people that knew you are planning to meet for drinks, for soul cycle, for a salad from Rustic? They're asking for your laptop. Your phone. Your job.

    It's like that. It's one big con.

    Advice to Management

    There is nothing anyone could ever say that would change the way management manages.


  10. Helpful (4)

    "Baby and child &Teen textiles"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Textile Leader in Corte Madera, CA
    Former Employee - Textile Leader in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (Less than a year)

    Pros

    Beautiful office space for the main brand. However not for other teams unfortunately. Good amount of parking available. Flu shots are free.

    Cons

    Where do i start? The VPs in this area are toxic. If your ready to be abused by the head of textiles this job is for you. Constant belittling, in front of colleagues is a daily experience. Moody managing that tears every ounce of love for what you do as a profession. If your a creative type run the other direction. You will be so disenchanted after working with the VP you will wanna switch careers. Or just get yourself a good therapist along with the job.

    Advice to Management

    Get rid of all the VPS in this area that are ruining this category. Bring in new people that have fresh new happy take on the brand. There will be no innovation under the current management. Good luck.


  11. Helpful (2)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corte Madera, CA
    Former Employee - Anonymous Employee in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Location, Staff, Environment, Product Assortment

    Cons

    Management, Work/Life Balance, Inauthentic Values



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