Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated September 17, 2018
660 reviews

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2.8
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Gary Friedman
284 Ratings

660 Employee Reviews

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Pros
Cons
  • "Work life balance, youre basically signing your life away" (in 41 reviews)

  • "No 401k match, very few holidays" (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "Leader"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware full-time

    Pros

    This is a company that is on the move and charting new heights.

    Cons

    I don't have any cons to report in the five years I've been with RH.


  2. "A Big Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time

    Pros

    Everyone was super nice and willing to teach you with great patience. Easy work for good money. Good benefits.

    Cons

    Customers can be annoying, but it's to be expected.

  3. "The level of quality and integrity is palpable everywhere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Restoration Hardware full-time (Less than a year)

    Pros

    Working at the creative center of innovation is by far the most creative , beautiful, inspiring environment that I’ve been in and with limitless opportunities to innovate...its unequaled in the design and lifestyle sector of ‘retail’.

    Cons

    None that can I think of.


  4. "Line cook"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware part-time (Less than a year)

    Pros

    Great environment nice space and good food nice food presentations

    Cons

    Fast pace work environment small kitchen alot of hours


  5. Helpful (2)

    "Web & Catalog Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Restoration Hardware full-time

    Pros

    RH has a hardworking, reputable, reputation

    Cons

    They do not reward their employees in big or small ways

    Advice to Management

    The culture of the company and your employees should be valued more


  6. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Corte Madera, CA
    Former Employee - Anonymous Employee in Corte Madera, CA

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Good pay, great style and pace

    Cons

    linear in thinking at times


  7. "Design Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time

    Pros

    Great team, great work environment. Loved the product, and the passion around the products. Lots of education. Value meetings were great start to day, really helped align the team and work together towards goals.

    Cons

    The scheduling was inconsistent, no two weeks were ever the same. So having a life outside work was very hard.

    There were definitely favorite employees who were able to get the good shifts, therefore sell more and meet goals faster.

    Some micromanaging, some under managing. Leaders listened in on phone calls with clients, and would give feedback without knowing the extent of the conversation or relationship with client. But when you needed help with a situation, the leaders would give you a round about conversation.

    It was expected that you follow up on orders, and quotes. However it was often hard to find time to do that as we were expected to be on the floor selling, and required to be standing and alert.

    Job titles are often oddly worded.

    Advice to Management

    You hired us because we're good at what we do, we've proven that. Give us the opportunity to work through, and adjust before stepping in. But when we come to you for help, its because we need you.

  8. Helpful (1)

    "Gallery Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time

    Pros

    Work is consistent, great product

    Cons

    Misdirection from management, not firm on policy/procedure

    Advice to Management

    Be accountable for your actions when listening to your staff's questions/concerns and don't deflect.


  9. "PEOPLE FIRST?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Driver in Tracy, CA
    Former Employee - Delivery Driver in Tracy, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Working at RH WAS a lot of fun, I enjoyed every aspect of what I was doing in my field of work. They have beautifully thought out Core Values. Enjoyed most of the people I worked with, including management.

    Cons

    Don't be surprised if you get fired two weeks after your mother passes away.

    Advice to Management

    Learn how to understand your employees, AND actually, live by your People Value.


  10. Helpful (2)

    "Do not work for RH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader
    Former Employee - Leader
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than 3 years)

    Pros

    Good people who work really hard for the company.

    Cons

    Overworked underpaid. The negative reviews are accurate!

    Advice to Management

    Pay your employees incentives, 401K and higher salaries.


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