Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated February 18, 2019
701 reviews

Filter

Filter


2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Gary Friedman
310 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work life balance, youre basically signing your life away" (in 42 reviews)

  • "No 401k match, very few holidays" (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "Leader"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware full-time

    Pros

    This is a company that is on the move and charting new heights.

    Cons

    I don't have any cons to report in the five years I've been with RH.


  2. Helpful (7)

    "Good pay awful culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Corte Madera, CA
    Former Employee - Senior Director in Corte Madera, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than 8 years)

    Pros

    Pay is higher than similar jobs elsewhere. It has to be to keep people. RH is a tough place to work and there are many great people there. I worked under two VPs and three Chief Officers during my tenure. They were great but that is the exception, not the norm.

    Cons

    Gary is a youth obsessed narcissist who leads based on his implusive instincts and pitting people against each other. He sends emails to his executives in the middle of the night on a weekend and publically berates anyone who does not respond right away. He is always on the outs with one of his executives but his target rotates creating an environment where there are secret alliances and sabatoge. Gary is regularly HOURS late for meetings. The group sits in a room waiting for him. Before my first Gary meeting I was told to drink something, eat something and go to the bathroom because I might not get a chance to do any of those for the next 4 or 5 hours. He has held hundreds of people hostage for hours on conference calls where he goes off on tangents that have NOTHING to do with RH. On one such call, he called customer service of some pricey watch company to complain and then humilate the customer service rep about a watch he bought for his girlfriend. There were over 200 RH staff listening to this call. It was atrocious behavior but not uncommon. At offsites employees are encouraged to get on stage with Gary and the Chief Store Officer and give a speech on why they love RH. Many of these speeches are teary stories about family members with serious illness, or growing up in foster care, even childhood abuse. When other reviews mention RH being cult-like, this is what they mean. Gary and Demonty LOVE this. The more tears from both men and women, the better. Gary's insecurities run so deep he needs to believe everyone worships him. He constantly boasts that he does not read books. He compares himself to Steve Jobs and Martin Luther King Jr.

    Advice to Management

    Lose your arrogance. You sell cheaply made furniture from Asia based on designs you've snatched from other brands and artists.

  3. "Senior software review experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware full-time (More than a year)

    Pros

    Work life balance is good

    Cons

    Lacking direction and inefficient decision making


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receiving Lead
    Former Employee - Receiving Lead
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Not a corporate like company. Allows stores to do what they need to do on their own with minimal guidance

    Cons

    Sometimes business slows down and hours get cut


  5. Helpful (5)

    "Volatile Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Coordinator in Corte Madera, CA
    Current Employee - Merchandise Coordinator in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Restoration Hardware full-time (More than a year)

    Pros

    Beautiful office in a beautiful location, and filled with beautiful, intelligent people. It's easy to be seduced by the glamour and vision of RH.

    Cons

    The company was restructured twice in the one year I was there. My first position was eliminated and I was transferred to another team, then lost that position as well when it too was eliminated during the latest company-wide downsizing, in which even a lot of tenured employees and top executives were let go.

    Advice to Management

    Empower other leaders and driven employees to contribute more freely and collaboratively, rather than consolidating all control at the top. Make employees feel more valued.


  6. "Great intro to home-furnishings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Newport Beach, CA
    Former Employee - Sales Associate in Newport Beach, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Restoration Hardware part-time (More than a year)

    Pros

    Wide variety of fellow employees; Fair Pay; Knowledgeable management, Fun atmosphere

    Cons

    Cliquey. Not a wide enough age variant of employees.

    Advice to Management

    Don't isolate individuals due to lack of understanding and creativity.


  7. "Exciting place to be if you're willing to work hard and have thick skin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (More than 10 years)

    Pros

    Fast paced environment
    Visionary retailer

    Cons

    No matter what you give of yourself, more is expected next time.
    Top heavy structure, with extremely controlling senior leadership.

    Advice to Management

    You can still control the big stuff while yielding some control of the little things to others.

  8. "Stock/Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Stock
    Former Employee - Sales Associate/Stock
    No opinion of CEO

    I worked at Restoration Hardware part-time (More than a year)

    Pros

    Met lots of designers and people who work in the design industry

    Gallery managers are easy to work with for the most part

    Cons

    Upper management was out of touch with the concerns of the galleries

    I didn't receive training until months after I was hired and at that point, it was a bit of a moot point

    Advice to Management

    more communication with the people on the ground floor


  9. Helpful (1)

    "If you love design, work for a architecture or interior design firm"

    StarStarStarStarStar
    Former Employee - Designer in West Hollywood, CA
    Former Employee - Designer in West Hollywood, CA
    No opinion of CEO

    I worked at Restoration Hardware full-time (Less than a year)

    Pros

    Good location, get to go on site visits

    Cons

    Too sales driven and not enough pay for all work done.

    Advice to Management

    Don't micromanage highly skilled creative people or underestimate their value. Let it be more of a collaboration. Also learn that design is design and sales is sales.


  10. "Good Company"

    StarStarStarStarStar
    Former Employee - Data Analyst in Corte Madera, CA
    Former Employee - Data Analyst in Corte Madera, CA

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    friendly coworkers, chill environment, great work life balance

    Cons

    bonus is not same as stated in the offer