Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated December 11, 2018
684 reviews

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2.8
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Gary Friedman
301 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance, youre basically signing your life away" (in 42 reviews)

  • "No 401k match, very few holidays" (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training program and great people to work with

    Cons

    I really cannot think of any


  2. Helpful (1)

    "My experience was ok. RH is quick to make decisions and change their minds often. Great managers, poor leaders."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time (More than a year)

    Pros

    Company values. Some leadership is amazing.

    Cons

    Good managers that don’t know how to lead well

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Support in Chicago, IL
    Former Employee - Gallery Support in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (Less than a year)

    Pros

    Nice team. Great Place
    Discount on products and foods

    Cons

    Some Crazy hours, but they are flexible most of the time

    Advice to Management

    Not letting new employees answering peer, manager should work closer to new employees.


  4. "Unique Company Culture - Room for Improvement"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Restoration Hardware full-time

    Pros

    RH is a leader in the luxury retail space for good reason. The CEO is a visionary and is laser focused on building the company and keeping the stock price up. There are lots of smart, creative people committed to doing their best work. The company culture actively promotes its core values: people, quality, service and innovation.

    Cons

    Although the company claims to focus on hiring the "right" people, there is very little in the way of employee recognition aside from an annual thank you email from the CEO. Employees work very hard and many leave due to burn out even if they believe in the company's vision and values. Comp is slightly above average. There is no 401(k) match and benefits are minimal at best. There is no leader training or professional development.

    Advice to Management

    Invest in the people who do the work, not just top executives. Focus on employee recognition to keep employees engaged and build morale. There are many low/no cost incentives available to help employees feel appreciated. Provide training so leaders and employees can enhance their skills and be more productive - it's a win for the employee and for RH.


  5. Helpful (3)

    "Respect the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time (More than 3 years)

    Pros

    Many talented individuals employed there, with a lot of experience. The people are what make it worthwhile. The benefits of employee discounts are great.

    Cons

    You have very little input or control over your own job in many cases. Executive level has tight control so there is very little acknowledgement for your hard efforts in a crazy retail environment.

    Advice to Management

    Treat your employees with the respect they deserve. There is a disconnect with your mission statement. If you believe that "the right people are your greatest asset" then treat them accordingly.


  6. Helpful (2)

    "Design consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time

    Pros

    Decent benefits , interesting staff, good ambiance

    Cons

    Stifling corporate environment without potential to exhibit true creative spirit. Products cost a fortune and are made in China.

    Advice to Management

    Stop being caddy and brainwashed and so inflexible. This is retail


  7. "Design Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design/Sales Consultant in Plano, TX
    Current Employee - Design/Sales Consultant in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Restoration Hardware full-time (More than a year)

    Pros

    Beautiful product. Creative team. Values driven upper management. Field leader is good and other gallery teams are way happier than ours.

    Cons

    The gallery leader in our mall location expects you to dedicate your life to her needs and withholds any incentives like RH Hero that she possibly can. Working schedule is unpredictable and design is not prioritized by gallery leader.

    Advice to Management

    Respect that many staff need structure and remove the power given to one gallery leader.

  8. Helpful (2)

    "Smart, hard working people under impulsive, demanding leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time

    Pros

    Good pay, company discount, smart co-workers

    Cons

    No 401K match. You're expected to work around the clock, things move extremely fast, often at a detriment to logical decision making. You need a thick skin to survive there.

    Advice to Management

    Practice the values you claim to be the foundation of your company.


  9. Helpful (3)

    "Good until they decide they don't need you any more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Restoration Hardware full-time (More than 3 years)

    Pros

    Challenging. Management encourages you to do your best and work hard.

    Cons

    Long hours. They expect you to work at all hours. Pay was low and they put it off on the fact that you work in a lower cost area than where Corporate Office is.


  10. "The Perfect Part Time Job!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware part-time

    Pros

    Staff is VERY nice and genuine. Everyone likes to make jokes and is a great place to spend a few hours everyday. Very flexible with schedules, and has a great atmosphere!

    Cons

    There isnt a single thing!

    Advice to Management

    Keep doing what your doing!