Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated April 23, 2018
622 reviews

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2.7
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Gary Friedman
263 Ratings

622 Employee Reviews

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Pros
Cons
  • Work life balance, youre basically signing your life away (in 41 reviews)

  • No 401k match, very few holidays (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training program and great people to work with

    Cons

    I really cannot think of any


  2. "Great people, difficult path"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware full-time

    Pros

    Great people, actually meeting people that will be either professional or social relationships in the long term.

    Cons

    Difficult to understand goals, career paths and how to rise in the ranks

    Advice to Management

    Be clear and go outside the mandatory reviews annually to show people what they can improve on and how

  3. "Equipment operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Material Handler in West Jefferson, OH
    Former Employee - Material Handler in West Jefferson, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    I loved the job I enjoyed coming in everyday

    Cons

    Fighting to get 40 hrs a week

    Advice to Management

    I'm a hard worker and I would love to back on 2ed shift


  4. "Inspector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inspector in Hickory, NC
    Current Employee - Inspector in Hickory, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Restoration Hardware (More than a year)

    Pros

    You have a 40 plus work week during peak season. Great insurance. Great family work enviroment would recommend anyone to work for RH. We are all like one big family.

    Cons

    Most of our overtime is in spring/summer, this is our peak season when everyone wants to take off.

    Advice to Management

    Continue doing as you are. Doing a great job!


  5. Helpful (1)

    "Stale Environment with Little Innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in Westport, CT
    Former Employee - Design Consultant in Westport, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Restoration Hardware part-time (Less than a year)

    Pros

    -Friendly/helpful coworkers

    -Managment truly believes the "mantra"

    The people that work at RH truly believe it is the best company. What I noticed was that you will be a good fit for the company if you fit into their corporate mold. As long as you are a follower this is the right place for you.

    Cons

    -Managment cuts hours to save money i.e. if you are scheduled to work 6 hours you may be asked to leave after 4 hours

    -Very bureaucratic. Lots of "red tape"

    -Loose values that can be misconstrued depending on the situation

    -If you don't get along with your manager on a personal level don't expect to get anywhere

    -No benefits for part-timers

    -No innovation: RH is stuck in the past. Just look at the website. Although iPads are used in the galleries, the software used is bloated and complicated

    -Understaffed galleries where workers are stretched very thin

    -Low morale: I have heard various employees complain about RH but nobody would dare say anything to management for fear of reproductions

    -Managment talks about endless opportunities but this is just to keep morale high

    After reading other reviews I completely agree with the "cultish" environment. My first week of training I felt like I was getting brainwashed by the CEO with their onboarding videos etc.

    Advice to Management

    Be clear about your expectations. If you don't like something use clear and simple language rather than general values.

    Update the website!

    Don't be stuck in the past. It's a big company and change does start from the top so innovation would really have to come from corporate. Not much gallery managers can do.

    At the end of the day, RH is a retailer and follows the same practices as many other luxury retailers.


  6. Helpful (2)

    "Good for the resume, bad for the soul: If you can last here, you'll be fine anywhere else!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seninor Analyst in Corte Madera, CA
    Former Employee - Seninor Analyst in Corte Madera, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than 3 years)

    Pros

    - People at the "bottom of the chain" are awesome to support and will provide help whenever needed. They truly live the company values.
    - OKAY start for an entry level position
    - Casual attire
    - Tons of opportunity to LEARN, but at your own time

    Cons

    - Benefits are almost non-existent for companies with similar growth
    - The company does not commit to their promises to invest/compensate in their people, lots of false promises in the company and from leadership
    - Prehistoric tools to help you get the job done
    - If you want to grow in the company, you need to "drink the company kool-aid"
    - You WILL be used for things outside your description and NOT compensated, expect 50+ hour work weeks and work on the weekends
    - Once you are outcasted, the person you report to will involve everyone in the department to get your employment terminated

    Advice to Management

    - Benefits need to be better
    - HR needs to look at both sides of the stories and stop favoritism
    - You're letting too many GREAT employees leave
    - Embrace change and fix what's broken
    - Invest in everyone's technology, not just the people you like this RUINS moral in departments. You can't expect someone with a shovel to do better than someone with a bulldozer. This is coming from someone who was very favored in the company


  7. Helpful (1)

    "Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Associate in New York, NY
    Former Employee - Support Associate in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (More than 5 years)

    Pros

    Team oriented, lots of opportunity to work in other stores

    Cons

    Morning meetings could be repetitive and predictable.

  8. "Stay Away!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Corte Madera, CA
    Former Employee - Senior Business Leader in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    RH has great products and beautiful galleries.

    The front line employees like Galeries, warehouse and customer service will do whatever it takes to get the job done right. In turn, it is great for the customer.

    Cons

    Upper to middle management works like RH is still in the 90's. Prime example, shop their website. The technology stack is outdated, the process of things done is the slowest I have seen (like the e90's). If it was not for the people mentioned in the Pro's above then customers would not be taken care.

    Everything looks great from the outside however when a purchase is made the customer see's all the cracks.

    Advice to Management

    So much opportunity to make RH better from the systems to the process. Need to let the new folks you hired to help and not expect to just fall in line with the current world. Online competitors are quickly and some catching up to RH and if a change is not made it will be another Toys R Us story. Yes, RH has great galleries but if do not focus the same energy behind the scenes then watch this place sink. Innovate or die!


  9. "Horrible!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Picker/Packer in West Jefferson, OH
    Former Employee - Picker/Packer in West Jefferson, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (More than 5 years)

    Pros

    I would have to say that the only pros I can really think of is some of the people that work there are awesome...

    Cons

    They don't care about you as a person at all. They treat you like crap and you're nothing more than a robot. Favoritism there is awful and nobody in management or HR knows what the hell is going on. The like to get rid of the good people that actually works and bring in lazy, worthless people.

    Advice to Management

    Stop treating your employees like crap and like they are nothing more than a robot. Actually listen to people when they have a problem or an idea or suggestions about how to make things run better.


  10. "Corporate Offices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corte Madera, CA
    Former Employee - Anonymous Employee in Corte Madera, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than 3 years)

    Pros

    Travel, Retail Exposure, Collaboration w/ various Vendors and Professional Services growing your network.

    Cons

    Work 24/7, no consideration for personal time or health.

    Advice to Management

    Work/life balance is necessary or people burn out fast and turn over will continue to be high.


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