Restoration Hardware Reviews | Glassdoor

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Restoration Hardware Reviews

Updated February 17, 2018
608 reviews

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2.6
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Gary Friedman
254 Ratings

608 Employee Reviews

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Pros
Cons
  • No consistency in scheduling, terrible work/life balance (in 40 reviews)

  • No 401k match, very few holidays (in 22 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training program and great people to work with

    Cons

    I really cannot think of any


  2. "Great Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSC Associate in West Jefferson, OH
    Current Employee - CSC Associate in West Jefferson, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Restoration Hardware (More than 3 years)

    Pros

    Pay, Benefits as well as Culture

    Cons

    None other than we aren't open 24/7

  3. "Great place to work. #Values"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Restoration Hardware full-time

    Pros

    I enjoy the People I work with.

    Cons

    None, I would recommend to anyone that enjoys a fast pace environment.


  4. "Awful management no training discount is great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Aurora, IL
    Former Employee - Sales Associate in Aurora, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Restoration Hardware part-time (Less than a year)

    Pros

    Honestly, the only reason to be employed here is the discount. 50% off outlet pricing
    50% regular gallery pricing
    30% sale items from the regular store

    Cons

    Unfortunately management can not agree on anything. They constantly change policies and half of them barely work. They are more interested in hanging out with each other and being on their phones. Most do not care about their job and it shows with how the employees act. There’s no training. A sales associate showed me how to fill out the paperwork once and that was it. Every manager is willing to do different things for customers so there is no consistency. A lot of the younger employees are very petty and constantly fight. There is no recognition for a job well done.

    Advice to Management

    Come up with common policies through out the store. Don’t say one thing then do another. Put some effort in at work then maybe your employees will work hard for you don’t just put everything on a few people. There’s a reason you’re in charge and they are not. Properly train employees. Someone else showed me how to fill out a furniture form once and that was it. Have pride in your store and work. It shows that no one cares.


  5. "Forklift operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Forklift Operator in Grand Prairie, TX
    Former Employee - Forklift Operator in Grand Prairie, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (More than 3 years)

    Pros

    Work for a great company for 4 years as an forklift operator.... thought me a lot of new things easy to work with and learn right away

    Cons

    Close down shut down now unemployed

    Advice to Management

    Always working hard self motivated... stays drivin works safe around people with a forklift


  6. "Great place to Work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware full-time

    Pros

    Great place to work

    Cons

    Can’t complain I loved working here.


  7. "This place is insane."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product
    Former Employee - Product
    Doesn't Recommend
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than 3 years)

    Pros

    You can move up quickly if you work 24/7 .

    Cons

    Not a good place to work. So many people quit.

    Advice to Management

    Stop making your employees work such long hours. Match their 401K.

  8. "Smoke & mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Innovative & Beautiful place to work

    Cons

    They preach their Values, but management doesn't live what they preach.

    Advice to Management

    If you're going to make your team work nights & weekends, then upper management/gallery leader should as well.


  9. Helpful (2)

    "#metoo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in West Jefferson, OH
    Current Employee - Customer Service Representative in West Jefferson, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Restoration Hardware full-time (More than 5 years)

    Pros

    The people that work in the trenches are amazing people who work for little to nothing for a dollar. They try hard.

    Cons

    Search sexual harassment, Restoration hardware, West Jefferson Ohio. These women lost their jobs, they were psychologically tortured for coming forward with their sexual harassment claims by the director, who was the culprit; his boss, and all of his underlings. It is public knowledge readily found on the internet. The only one that wasn’t immediately terminated, was abused for years after, until she quit.

    Advice to Management

    Understand the gravity of the culture that you breed. It is cult like and misogynistic.


  10. Helpful (17)

    "Super Creative and Hyper Political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time (More than 5 years)

    Pros

    Company is lead by creative people. Very little tolerance for bureaucracy. Low resistance to change. Mid-level leaders have a real desire to do their best.

    Cons

    The most political place I have ever worked. There is a laudable push for collaboration and partnership, but you have to be really careful. There are several senior leaders who will throw you under the bus in a second if it would advance their career a millimeter. In certain departments, leadership expect their people to sacrifice their entire lives for the company. There is no concern for or consideration of family, faith, avocation or any of the other things that make employees whole people instead of work obsessed weirdos.

    Advice to Management

    Stop worrying about or trying to figure out what the CEO thinks about every little thing or would do in every situation, and stop obsessing over what it will take to make him happy. Just Do The Right Thing and convince him that it's right.


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