Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated February 16, 2017
123 reviews

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3.0
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Gary Friedman
24 Ratings

123 Employee Reviews

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Pros
  • Total company outlook is taught and shared throughout the company, great people to work with (in 30 reviews)

  • This is a company that truly lives and breathes its core values (in 21 reviews)

Cons
  • No consistency in scheduling, terrible work/life balance (in 39 reviews)

  • Rh Ceo, this company preaches core values which is just manipulation tools for idoits which west jeff has many (in 40 reviews)

More Pros and Cons

  1. Helpful (1)

    "If you're on salary - they OWN you."

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader in Houston, TX
    Former Employee - Leader in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Beautiful workplace, very lovely co-workers with similar values and work ethic, very good benefits package.

    Cons

    Salaried employees receive a company cell phone and you are expected to answer that phone at all times, and respond whether it is your day off, vacation, a sick day, or quite late at night. Meetings occur on your days off, and you are still required to attend.

    Advice to Management

    Your store leaders have amazing experience working with your clients. Advice and instruction comes from the corporate office - but corporate office is not receptive to suggestions and recommendations back.


  2. Helpful (12)

    "Design Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant
    Former Employee - Design Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware part-time (Less than a year)

    Pros

    Networking opportunities are literally at your fingertips. You never know who may walk into the gallery on any given day at any given moment.
    Beautiful gallery and some nice people to work with.

    Cons

    It is what you make it...
    Do not think you will hit the ground running with your job title.
    You will most likely start with cleaning and taking the trash out. If your good at it this will become permanent.
    This is retail in all its glory. You will not have a design firm schedule as they want you to believe.
    This is a sales position and you will only make design projects if you get your sales up!
    And good luck with that because everything can be manipulated emails, quotes, clients etc.
    If you are not a sales person this is not a job for you.
    opportunity to advance on to the design team are few and far between. Your title may say design Consultant but you are SALES ASSOCIATE!
    In this role you bait clients and are expected to pass along these larger projects to your gallery designer where they will in turn receive credit for their personal quotas. Leaving you with ..nada

    And you can be in the field of study yet stil be Treated like an embasule by those in upper managerial positions that have no design background.
    The only way to get sales is to know more product knowledge. And even if your sales are up , the gallery you work for may not have the payroll to put you in a full time design position. So you remain a SALES ASSOCIATE.

    The values sound great but they are not effective for you to meet the required goal. Be prepared to get evaluated if your sales do not meet expectation.
    Door greeting will not get you sales because no one comes in ready to purchase first thing.

    Be prepared to build personal confidence and self advocate to achieve success aka sales quotas to get enough hours for the weeks to come.

    Lesson: a job description rarely matches the job.
    If anything please Remember that
    Design Consultant = Sales Associate

    Advice to Management

    See cons


  3. Helpful (3)

    "Associate Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Restoration Hardware full-time

    Pros

    Beautiful things to sell, growing / changing quickly for better or worse.

    Cons

    Not a very efficient workplace, more time was spent deciding on how / when to take lunch breaks to make payroll than actual work, not enough design time for designers.

    Advice to Management

    Decide if you are a design firm or a retail store.


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  5. Helpful (7)

    "design consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant in Las Vegas, NV
    Current Employee - Design Consultant in Las Vegas, NV
    Negative Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time (Less than a year)

    Pros

    Great training, core values instilled throughout the company, customers are taken care of,,pay is decent, coworkers are like family

    Cons

    Values were not recipricated during a major internal ecoomic crisis by CEO, CFO and upper management. Employees were left in the cold without hours or future plan. Very sad considering the exorbitant amount of values meetings that take up hours of work time each week.

    Advice to Management

    Live the values at all times, do not set your employees (team) up for failure and then just dissappear when hard times hit. You let me down RH.


  6. Helpful (3)

    "could be so much better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Services in Corte Madera, CA
    Former Employee - Creative Services in Corte Madera, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Really beautiful campus and could be a decent place to work except there is at least one manager ruining it for the freelancers.

    Cons

    Some managers truly need to be replaced, but everyone is afraid to tell Gary for fear of retribution. These same managers will treat employees poorly over the smallest things -- things that the manager either did not explain thoroughly or miscommunicated altogether. No one ever apologizes or takes the blame for their miscommunication. Gotta save face, right?

    Advice to Management

    Keep an eye on managers in Creative Services, even talk to some of the freelancers (in private) to get them to reveal the sometimes hostile working conditions.


  7. Helpful (3)

    "Design Consultant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (Less than a year)

    Pros

    Amazing people, not a great environment and energy.

    Cons

    Was hired thinking the position would be design - only sales.

    Advice to Management

    Don't be fake.


  8. "I was fortunate to work with a great team."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Sales in Chicago, IL
    Former Employee - Gallery Sales in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware part-time (More than 3 years)

    Pros

    They have great training and the gallery was a beautiful environment to work in. It was a team effort and fun environment. Great customer service.

    Cons

    It is hard to get enough hours to be considered full time so you can get benefits. They would have so many promotions that you would have to spend a lot of time on price adjustments. Promised deliveries for a reasonable time could turn into many months delay.

    Advice to Management

    Make sure that the galleries have all of the swatches so the clients can see all that is available instead of seeing only online.


  9. Helpful (2)

    "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware (More than 3 years)

    Pros

    The people that work there are great.

    Cons

    Upper management is disconnected and they will not promote unless you're willing to make unrealistic sacrifices.


  10. Helpful (1)

    "Opportunity for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Good group of people in a creative environment
    Fast paced
    Nice offices and location
    Decent discounts

    Cons

    No work life balance
    Ok benefitsjv


  11. Helpful (2)

    "Compensate Success"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA
    Former Employee - Sales in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at Restoration Hardware (More than 3 years)

    Pros

    Excellent leadership training, product assortment

    Cons

    Low salaries, high stress environment, high turnover

    Advice to Management

    Empower employees, not just with words but with tools. Recognize value of employees and compensate accordingly or get left being a seasonal employer



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