Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated October 13, 2017
146 reviews

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3.0
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Gary Friedman
35 Ratings

146 Employee Reviews

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Pros
Cons
  • No consistency in scheduling, terrible work/life balance (in 40 reviews)

  • No 401k match, very few holidays (in 21 reviews)

More Pros and Cons

  1. "IT Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Los Angeles, CA
    Former Employee - IT Analyst in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (Less than a year)

    Pros

    Good benefits, competitive pay. Good team of employees.

    Cons

    Micro managers, no direction for company. Vindictive Directors

    Advice to Management

    Get it together and work with each other for good of company. Treat employees better.


  2. "They are ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time

    Pros

    Semi fair pay decent management

    Cons

    Depending on where you work on the floor theres either alot or a little

  3. "It was ok."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time

    Pros

    Decent pay, great discount, very laid back.

    Cons

    High turn over, constant hiring lead to mandatory time off several times.

    Advice to Management

    More is not always better. Hit quality not quantity.


  4. Helpful (3)

    "Not a horrible stepping stone, but definitely not a career path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Restoration Hardware full-time

    Pros

    Most of the people at the gallery level are talented and mean well. Teams tend to come together through adversity, often through shared frustrations. Starting pay seems to be fair, but raises are not.

    Cons

    No retirement benefits. No 401k matching. Company acts as though employees should be able to afford the product on salaries offered. Minimal raises (if any at all) only on "good" years, and they are not performance based. The bad apples in the company are the ones that tend to tow the company line the hardest, and are therefore the ones that gain the most respect from higher ups, regardless of job performance. Company hides behind values whenever missteps are pointed out. Lower level employees are often told to "seek to understand before seeking to be understood" though upper management rarely seeks to understand.

    Advice to Management

    Reevaluate your staff for ability to perform jobs, not to spout company jargon. Give raises based upon performance, not just a minimum baseline cost of living raise. Live your values, even when it's not convenient. Choose a direction, design or retail. Back up your gallery staff, don't just bend to the will of the loudest customer whenever they whine.


  5. Helpful (1)

    "Restoration Hardware Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Leader in New York, NY
    Former Employee - Sales Leader in New York, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Great , hard-working staff. Management is hands for the most part. Flexible hours, willing to work with your school schedule. Benefits, PTO, Overall a pleasant work environment.

    Cons

    Huge disconnect from corporate. No actual structure or plan . It's a game of favorites from top to bottom. ..


  6. Helpful (1)

    "Senior Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Grand Prairie, TX
    Former Employee - Senior Associate in Grand Prairie, TX
    Doesn't Recommend
    Positive Outlook

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Pay was 18.00 hour. Schedule was perfect for my lifestyle at the time,

    Cons

    Management did not foster a quality environment. Calls were evaluated once a month and you were judged off of that 1 call for your performance. Calls are not evaluated on a consistent basis and your quality is driven by Client Surveys.

    Advice to Management

    Commit to your values in all stages of the employment. You need to foster an environment that focuses on improvement and provide the support to the employee. Employees only get 1 chance for an impression and are quickly labeled by management as low or high performers.


  7. Helpful (1)

    "It is still retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receiving Lead
    Former Employee - Receiving Lead

    I worked at Restoration Hardware full-time (More than 3 years)

    Pros

    The people I worked with, the team

    Cons

    The clientele; most people who shop here think they're above others because they're shopping in a "higher end" store. Another negative was the fact that corporate had no idea what was really going on at the store level. Raises were done as a percentage, so it never kept up with cost of living or what you put into the ojb. The only time would when receiving a promotion.

  8. Helpful (8)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time (More than 10 years)

    Pros

    Great people, fast paced,attractive environment to work in.

    Cons

    Cliquish, bad managers allowed to stay who drive good employees away. No raises in two years.


  9. "Pros and Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Material Handler in Patterson, CA
    Former Contractor - Material Handler in Patterson, CA

    I worked at Restoration Hardware as a contractor (Less than a year)

    Pros

    the pay was decent for a young adult 13/hr but the hours

    Cons

    they worked you were 11-12 the work was easy and the people there were very rude and manipulative.

    the supervisors/leads didnt know how to manage their employees it was a real mess.

    Advice to Management

    ask material handlers how they feel about the leads in private so you can get an understanding of why the work environment is how it is or if your needs arent being met it alway starts with the leads.


  10. Helpful (3)

    "Sales and Design consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Great co-workers
    Can be fun at times
    nice products
    Core Values

    Cons

    High turn over rate
    Difficult to advance
    Management favors certain people in obvious ways
    Rules and Roles change often

    Advice to Management

    Decide if you are a retail store or a design center. If you want designers let them focus on projects instead of having them be on the floor all the time.


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