Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated Feb 11, 2020

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2.7
37%
Recommend to a Friend
45%
Approve of CEO
Restoration Hardware Chairman and Chief Executive Officer Gary Friedman (no image)
Gary Friedman
365 Ratings
  1. "It’s good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time for more than a year

    Pros

    Great benefits Very clean Good hours

    Cons

    Not much room for growth Women do not move up as much

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    Restoration Hardware2020-02-11
  2. Helpful (2)

    "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Trade Consultant 
    Doesn't Recommend
    Approves of CEO

    I worked at Restoration Hardware full-time for less than a year

    Pros

    Great co-workers and a pretty work environment

    Cons

    I was hired under the veil that I would be working to bring more business to the trade business but instead they put me on the floor as a sales associate. I left in under two months.

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    Restoration Hardware2020-02-11
  3. Helpful (1)

    "Acceptable but could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Agent in Tracy, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Restoration Hardware full-time for more than 3 years

    Pros

    Strong training and vast majority of departments. Values are amazing in theory!

    Cons

    Management can be cliquey. Hard to promote upwards.

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    Restoration Hardware2020-02-10
  4. Helpful (1)

    "Read the reviews here on Glassdoor, they speak volumes. Horrible toxic environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Leader 
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time for more than a year

    Pros

    If you’re in a leadership role the pay and benefits are ok. Meeting quality people, staff and customers is a plus.

    Cons

    It’s exhausting working 60-70 hours with no overtime pay and very few days off ever. There was no appreciation or rewards for busting your behind. Bonuses are promised at the start however corporate changes sales plan throughout the month just as you’re getting close to making your bonus, making impossible to make bonus. Having to host cult like values meetings was the worse, mostly because the field leader doesn’t live the values yet expects staff to. Having to lift and move 200 pound plus furniture was impossible. Trying to hire and keep Associates was very difficult because the pay is low with no benefits or commission, not to mention it’s the toughest job ever. Trying to convince someone to take a job unloading trucks filled with massage furniture isn’t easy. The field leader was abusive and very negative. She created a very hostile and toxic environment by getting staff to snitch on each other.

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    Restoration Hardware2020-02-09
  5. Helpful (2)

    "Great People Not The Best Execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Design Consultant 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time for more than a year

    Pros

    Pretty good benefits and like the people I work with

    Cons

    Leadership over promises and under delivers. They preach certain values but the leadership does not really show them. Also when you try to have have conversations with them about career path, issues or challenges there is no support, they don't listen and you get the values thrown back at you. Also there is a high level of immaturity. If you do something leaders do not like they are passive aggressive and will purposely ignore requests.

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    Restoration Hardware2020-02-08
  6. Helpful (2)

    "Cult-Like Corporate Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time for less than a year

    Pros

    The showroom is well designed.

    Cons

    Crazy work environment. Was reprimanded for calling out issues and trying to make progress to improve the work environment. All ideas were shot down because of management control issues.

    Restoration Hardware2020-01-29
  7. Helpful (2)

    "Huge turnover in upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in West Jefferson, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time for more than 5 years

    Pros

    Enjoyed meeting and working with new people. The pay was pretty good and some can have a succesful career with RH or similar companies

    Cons

    They forget that you are an adult. They say they have an open door policy but anything you share with upper management will always be used against you. Seriously, you can not trust anyone there. There is no consistancy and corportate management has a high turnover. So when a new VP joins they come in and change everything. Then a year later there is another new VP. Can't leave your desk to use the restroom. Can only go when you are at break or at lunch.

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    Restoration Hardware2020-01-26
  8. Helpful (1)

    "Lots to learn for those interested in design"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design Consultant in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware part-time for less than a year

    Pros

    You can get involved in design projects soon after being hired, but there is so much to learn about the company's product line, the work is challenging. You have to know outdoor furniture, plumbing fixtures, rugs, bedding, tons of fabrics and wood finishes, lighting--so much! It's fun if you're interested.

    Cons

    Long days, and pressure to sell, although payment isn't by commission.

    Restoration Hardware2020-01-23
  9. "Enjoyed Company"

    StarStarStarStarStar
    Former Employee - Sales Representative 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware part-time for less than a year

    Pros

    enjoyed the people and management, product and overall experience

    Cons

    can get really busy while trying to sale product

    Restoration Hardware2020-01-12
  10. Helpful (1)

    "No upward movement - poor leadership style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative in Corte Madera, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time for less than a year

    Pros

    Offices are beautiful, weather is nice at the home office to take a walk on your 45 minute lunch break.

    Cons

    No upward movement/opportunities within the company. Cult like environment. Pay raise for an excellent annual review was 20 cents an hour.

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    Restoration Hardware2020-01-11

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