Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated August 17, 2017
554 reviews

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2.6
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Gary Friedman
223 Ratings

554 Employee Reviews

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Pros
Cons
  • No consistency in scheduling, terrible work/life balance (in 39 reviews)

  • The "Core Values" is used to manipulate the situation in favor of management (in 40 reviews)

More Pros and Cons

  1. "Excellent company...but a cult like obsession with their "Values""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Leader in Toronto, ON (Canada)
    Former Employee - Assistant Store Leader in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (More than 5 years)

    Pros

    Through hard work, innovative ideas and modelling the company's "Core Values," you can go almost anywhere in this company. Very competitive salary for a high end retailer. Company promotes growth from within. Brilliant marketing and innovation.

    Cons

    The company's "Core Values" are so heavily pushed making it feel almost cultish. You are forced to discuss the "Values" in every conversation, morning meetings, shift meetings, disciplinary conversations and how they reflect in your work, leadership skills and style and personal life.
    The product quality is hit or miss.


  2. Helpful (1)

    "Not turning out as hoped."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, nice atmosphere (aesthetic wise), great employee discount, pretty furniture, those are the only pros, sorry. 20 word minimum is tough in this section.

    Cons

    No 401k match. Required to attend weekly managers meetings at the crack of dawn even if it's one of your days off. The "Values" and "Beliefs" sounded great at first, but I've quickly realized people just hide behind them. They throw out the Values buzz words in conversation and emails to make it sound like they're living the Values, but they're not at all. But they'll damn sure let you know at every turn when they think you're not "living" in the Values. "Assume positive" - this gives everyone there free reign to act like a jerk because if you call them out then "you weren't assuming positive". "Love Us or Leave Us" - ya, exactly why so many people leave. TERRIBLE delivery companies outsourced that provide low-end (NOT luxury) delivery and pieces ALWAYS arrive damaged.

    Advice to Management

    Freaking reach out to your people and don't be a ghost & only reach out when sales aren't great. Where the hell have you been the last 6 months? NOW you want to reach out & give direction & feedback?

  3. "Confused Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate in Grand Prairie, TX
    Former Employee - Customer Service Advocate in Grand Prairie, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware (More than a year)

    Pros

    You can use vacation immediately and schedule by the hour.
    "Core values" sounded great.

    Cons

    The pay compared to what they sell merchandise for if laughable.
    The hours were horrible. We were open to midnight sometimes.
    The management was very "Mean Girls," very high school.
    Every few years, they fire most of their customer service staff and start over. Now they are only hiring temps.

    Advice to Management

    Your hourly employees are people.
    Also, stop sleeping with your subordinates.


  4. "It is still retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receiving Lead
    Former Employee - Receiving Lead

    I worked at Restoration Hardware full-time (More than 3 years)

    Pros

    The people I worked with, the team

    Cons

    The clientele; most people who shop here think they're above others because they're shopping in a "higher end" store. Another negative was the fact that corporate had no idea what was really going on at the store level. Raises were done as a percentage, so it never kept up with cost of living or what you put into the ojb. The only time would when receiving a promotion.


  5. "Design Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time

    Pros

    Beautiful surroundings to work in .

    Cons

    Reduction in hours to keep shareholders happy - inconsistent in reporting to Managers- lots of bosses without Design background trying to guide Designers with years of experience.

    Advice to Management

    Ask and listen how to run a Design business not how to do what you USED to do before you changed your ETHOS. Designers spend years understanding what works but Managers do not have Design background or very little- more business background is what they are trying to work with. Consumers are intelligent and want Design assistance, not excuses.


  6. "They Do Not Care About People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Yountville, CA
    Former Employee - Administrative in Yountville, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Discounts are pretty good and the benefits are awesome

    Cons

    They don't pay well, they over promise raises and promotions, and they don't treat people like they are an asset, DESPITE what they keep saying in their values

    Advice to Management

    Take better care of your employees, actually follow through on promises, listen to your employees more when they repeatedly express concerns or frustrations so that you can actually help them versus ignore them


  7. Helpful (1)

    "Sales and Design consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Great co-workers
    Can be fun at times
    nice products
    Core Values

    Cons

    High turn over rate
    Difficult to advance
    Management favors certain people in obvious ways
    Rules and Roles change often

    Advice to Management

    Decide if you are a retail store or a design center. If you want designers let them focus on projects instead of having them be on the floor all the time.

  8. Helpful (3)

    "Product Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Expert in Tracy, CA
    Former Employee - Product Expert in Tracy, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (More than a year)

    Pros

    Guaranteed hours. Good pay. Benefits

    Cons

    At-will employment. I worked thee for 2.5 years. Always exceeded. 1 small incident and was given final written warning. They bypassed the 1st 2nd and went straight to final. 2 weeks later was terminated for being 4 minutes late

    Advice to Management

    Treat all employees equally with fairness. Favoritism sucks


  9. Helpful (5)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Restoration Hardware full-time (More than 10 years)

    Pros

    Great people, fast paced,attractive environment to work in.

    Cons

    Cliquish, bad managers allowed to stay who drive good employees away. No raises in two years.


  10. Helpful (6)

    "A little Feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (More than 3 years)

    Pros

    The Gallery does a good job about creating a cohesive team environment. They believe in feedback and always putting the customer first. Daily recaps allow the team to celebrate each other’s contributions and set a strong foundation for the day. These meetings give the team an opportunity to talk about what is going on with clients and offer each other support and assistance where needed.

    Cons

    Most of the leadership team, including the co-presidents doesn’t live within the values of the company. When they cut hourly employee weekly hours in half earlier this year, they suggested that employees use their accrued vacation time to make up for the loss of hours (not sure this was appropriate from a legal perspective). They hoped some employees would be forced to quit because of the lack of hours and this would allow them to not provide the employee unemployment benefits which they would be obligated to provide if they laid off some employees. The company did nothing during this difficult time to support their employees and it has had a long lasting negative effect on team moral.

    There has been a freeze on pay increase for the last two years. The company provides no career-path planning and asks you to do management level work without the title or pay.

    The San Francisco Gallery Leader leads through passive aggressive behaviors, guilt-ridden tactics, and talks about other employees behind their backs with other team members. RH has not done a good job of cultivating a trusting environment with their employees.
     Leaders use the RH Values in order to keep employees in line rather than as a tool to develop their employees and make them feel valued.
    Do not be fooled by the way this Gallery looks. While the place looks pristine, it is maintained by the employees and they are expected to act as a janitorial staff as well as maintain the garden area. Any nice clothes that you wear to work, will get dusty and filthy, if not ruined. The Design Consultant/Designer that just created a 140 K presentation could later that same day be cleaning the bathrooms. The company should have a cleaning company who maintains the cleanliness of the Galleries so the employees can focus on the jobs they were hired to do.
    One of their “values” is love us or leave us, but it’s more like take it or leave it.

    Advice to Management

    The corporate office employees need to stop living in silos and get a real image of what it is like in the field. The people in the Galleries are being bombarded by issues that are beyond their control. They work hard to make the sales happen then have the customer experience damaged by countless issues with product quality and delivery delays. RH needs to figure out how to remedy quality issues and delivery damage issues. They also need to learn to better communicate with clients when there is an issue with their order.
    It is time to clean house of the leaders who have had high employee turnover. District Managers need to be held to a higher standard and held accountable for their actions.
    The hiring focus at RH need to change; stop hiring people just because they have luxury experience on their resume but instead because of their skills which will set them up to be successful as an RH employee. Hire more leaders who have experience managing people and have proven during the interview process they have done this successfully in their past roles. Provide a leadership team at each RH location who can help develop employees and then promote qualified employees into new roles. Look internally to fill a role first, before you search outside the organization. A focus on internal development and growth would be a refreshing change and would help minimize turnover. Show you care about your employees every day and stop taking them for granted. Give employees an environment where they can thrive and don’t want to leave. It’s time to ditch the employee “turn and burn” mentality at RH. Instead, invest in the employees and this will in-turn provide you with high quality, knowledgeable employees who look forward to coming to work each day. Your clients will notice the difference too! Employee retention can help turn-around the negative client feedback RH regularly receives on sites like Yelp! and Glassdoor.


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