Restoration Hardware Reviews | Glassdoor

Restoration Hardware Reviews

Updated April 26, 2017
520 reviews

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520 Employee Reviews

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Pros
Cons
  • No consistency in scheduling, terrible work/life balance (in 39 reviews)

  • Rh Ceo, this company preaches core values which is just manipulation tools for idoits which west jeff has many (in 40 reviews)

More Pros and Cons

  1. Helpful (1)

    "Gallery Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Support in Chicago, IL
    Former Employee - Gallery Support in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware (Less than a year)

    Pros

    Staff and management worked together as a team. There were no jobs that were beneath the team leaders so they would just jump in and help where needed.

    Cons

    Retail hours and the position was only temporary.

    Advice to Management

    Keep up the good work!


  2. Helpful (6)

    "Great for some ... not for all"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Corte Madera, CA
    Current Employee - Anonymous Employee in Corte Madera, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Restoration Hardware full-time (More than a year)

    Pros

    +Great company to get your foot into the corporate world.
    +Fast paced environment provides vast amounts of experience with a hot corporate brand in a short time.
    +There is opportunity to both advance and change career paths within the company
    +Many departments allow for limited work-from-home and flexible schedules so long as it doesn't interfere with overall productivity and general availability
    +Nice campus to come into work every day
    +Most people are friendly, smart, good intentioned and hard working
    +Personally - I like that everyone is generally too busy to stand around chatting

    Cons

    -No 401K match
    -Health plans could be more competitive
    -Can get frustrating and chaotic particularly due to the employee high turnover and a constantly changing company focus
    -Culture tolerates a disappointing attitude when it comes to respecting an individual's time both in the office and at home. (personal pet peeve is people checking their phone email during meetings)
    -Severely outdated retail systems compound the work and stress the company already demands from their employees - forcing more time to be spent on manual processing rather than productive decision making.
    -A competitive base pay salary (for the area) has to be negotiated

    Advice to Management

    The current benefits options send the message to potential (and current) employees that very long term employment of 5+ years is not a consideration to the company. If there is any company initiative to attract candidates who would consider RH as more than a stepping-stone position then the options for those people to grow their long-term wealth as a reward to staying with the company should be expanded.


  3. "LOVE MY JOB"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Assistant in Baltimore, MD
    Current Employee - Office Assistant in Baltimore, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Restoration Hardware full-time (More than a year)

    Pros

    People are amazing, hours are good. They do a lot of lunches for the employees.

    Cons

    Salary could be better.

    Advice to Management

    Pay your employees better.


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  5. Helpful (3)

    "Design Consultant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time (Less than a year)

    Pros

    Amazing people, not a great environment and energy.

    Cons

    Was hired thinking the position would be design - only sales.

    Advice to Management

    Don't be fake.


  6. "Gallery Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Associate in Greenwich, CT
    Former Employee - Gallery Associate in Greenwich, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware part-time (More than a year)

    Pros

    Streamlined company, up to date technology readily available to use (iPads and Bluetooth head sets) , flexible dress code (room for expression and individuality is highly valued)

    Cons

    Long hours standing on concrete floors, lots of customer service issues but most are easily and quickly fixed

    Advice to Management

    Focus on quality of products more, and stand behind what you preach as a company.


  7. Helpful (3)

    "Design Firm Hoax"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Assistant in Austin, TX
    Former Employee - Design Assistant in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    people, opportunity, basically nothing at all

    Cons

    DO NOT WORK here. bad pay, no care for your schedule requirements, empty job promises, do NOT care about their "people"

    Advice to Management

    You are a retail store pretending to be a design firm and you don't care about anyone that works there.


  8. Helpful (1)

    "inside RH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in San Francisco, CA
    Former Employee - Contractor in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware (More than a year)

    Pros

    smart people working very hard. I enjoyed working with most of the team who are all held to very high standards.

    Cons

    not a democracy....and run by the opinions of a select few. unfortunately many rumblings of dissatisfaction and petty rumbles.

    Advice to Management

    get on a calendar and try to hold to at least some of it. it would be so helpful to minimize waste of time and money and help to keep the troops on task. good luck to all!


  9. Helpful (3)

    "Very constricting. Always felt being watched and judged."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Corte Madera, CA
    Former Employee - Anonymous Employee in Corte Madera, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Their showrooms and catalogs are beautiful. They display and merchandise very well.

    Cons

    Too constricting-always being watched and judged-must fit into a mold-no free thinkers allowed

    Advice to Management

    good luck


  10. "I was fortunate to work with a great team."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Sales in Chicago, IL
    Former Employee - Gallery Sales in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware part-time (More than 3 years)

    Pros

    They have great training and the gallery was a beautiful environment to work in. It was a team effort and fun environment. Great customer service.

    Cons

    It is hard to get enough hours to be considered full time so you can get benefits. They would have so many promotions that you would have to spend a lot of time on price adjustments. Promised deliveries for a reasonable time could turn into many months delay.

    Advice to Management

    Make sure that the galleries have all of the swatches so the clients can see all that is available instead of seeing only online.


  11. Helpful (4)

    "Broad strokes about RH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator in Avenel, NJ
    Former Employee - Administrator in Avenel, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good healthcare packages, very real opportunity to grow, visionary thinking is (somewhat) encouraged, opportunity to travel, multiple locations make it (somewhat) easy to relocate, good employee discount.

    Cons

    Unstable leadership, major disconnect amongst different divisions, middling pay rates, technologically backwards, little regard for lower level employees, unappreciative leaders.


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