Restoration Hardware "core values" Reviews | Glassdoor

Restoration Hardware Employee Reviews about "core values"

Updated 26 Sep 2019

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2.7
35%
Recommend to a Friend
40%
Approve of CEO
Restoration Hardware CEO Gary Friedman (no image)
Gary Friedman
362 Ratings
Pros
  • "Great training program and great people to work with(in 46 reviews)

  • "Gallery managers are easy to work with for the most part(in 35 reviews)

Cons
More Pros and Cons

Reviews about "core values"

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  1. "Great place to work!"

    StarStarStarStarStar
    Associate Relations Leader in Corte Madera, CA
    Approves of CEO

    I have been working at Restoration Hardware

    Pros

    This is a company that truly lives and breathes its core values. As a leader in the home office, I can honestly say that the onboarding process was top notch. My leader cares about my growth and development. I love coming to work each day because I am surrounded by smart, creative, and down to earth people. RH is a fast pace and always changing environment, but that's what makes it invigorating, fun, and worth while!

    Cons

    There are none. This is a great place to work!

    Restoration Hardware2015-06-15
  2. Helpful (3)

    "Big Bummer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design Consultant in Mill Valley, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time for more than a year

    Pros

    Met inspiring co-workers, decent pay

    Cons

    Incompetent leadership, demoralizing touch base conversations that were unprofessional and highly hurtful, perpetually understaffed, full weekend availability is required, dress code standards are outdated and provide a platform for work related insecurity, borderline racial comments have been made to coworkers under the guise of "luxury," core values praise associates with a point of view however if it clashes with management they will act in a way that forces you out or slips you up in a way that gets you terminated, no 401K match, too much ego

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    Restoration Hardware2019-09-26
  3. Helpful (13)

    "Awful Treatment!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Corte Madera, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time for less than a year

    Pros

    Pay, Benefits, Hours, same level coworkers.

    Cons

    Leaders Favoritisms, Lack of Knowledge and Laziness. Cult Like Meetings. Prayer like Core Values, that no one follows.

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    Restoration Hardware2019-03-12
  4. Helpful (11)

    "Restoration Hardware for Dummy's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Restoration Hardware part-time for more than 3 years

    Pros

    Discount on items. Faucets are the best item of value at RH.

    Cons

    -Management restrictions, a poor hiring process -little design creativity, -lack of enthusiasm in the work environment, -core values do not line up with practices - Have not seen any opportunities to help the company grow come from the collaboration. -Managers follow cookie cutter plans on how to run the store -no consistency in pricing or how it is done - customers to buy somewhere else if not satisfied with pricing o - employees discouraged from thinking on their own- restricted opportunities -not empowered to grow within the company -employees are not trained to sell, (features, benefits, the customer's needs, and wants, colors and no background on product knowledge). -Design job for Dummy's- anyone can do it as long as they don't think creatively.

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    Restoration Hardware2019-01-24
  5. Helpful (7)

    "Unique Company Culture - Room for Improvement"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Restoration Hardware full-time

    Pros

    RH is a leader in the luxury retail space for good reason. The CEO is a visionary and is laser focused on building the company and keeping the stock price up. There are lots of smart, creative people committed to doing their best work. The company culture actively promotes its core values: people, quality, service and innovation.

    Cons

    Although the company claims to focus on hiring the "right" people, there is very little in the way of employee recognition aside from an annual thank you email from the CEO. Employees work very hard and many leave due to burn out even if they believe in the company's vision and values. Comp is slightly above average. There is no 401(k) match and benefits are minimal at best. There is no leader training or professional development.

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    Restoration Hardware2018-12-12
  6. Helpful (16)

    "Awesome people, toxic organizational culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Interior Designer Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time for more than 5 years

    Pros

    The people who work for RH are some of the most passionate folks I've ever had the pleasure of working with. Some of the products are not just fashionable, but cool--the materials' stories, the designers, and floor designs really are some of the best. If you can afford it, your employee discount can't be beat. Interior designers can be some of the most innovative and eccentric folks you'll ever get to know. Working with designers never grew old. This made everyday experiences so rewarding!

    Cons

    From a culture perspective: Lavish galas for upper management were reframed as leadership retreats, and footage from these galas was modified to create charismatic films that store associates were mandated to watch. These involved uncomfortable parodies of real songs used as praise music about the RH brand, complete with upper managers singing along, waving their arms, and crying to the music in a church revival-like setting. In one unforgettable film, John Lennon footage used for "We Are the World" was dubbed over to make it appear that Lennon was endorsing the brand through song and lyrics; this was juxtaposed with images of the RH CEO and furniture. Everyone had to carry core values cards, and we had to meditate on them and were required, daily, to share personal reflections with management. Sacrificial behavior (working extra off-the-clock when revenue was tight) was justified through core values language, e.g. "The right people would do it." Overall, the fixation upon the core values and the CEO created a cult-like work environment. From a business perspective: The fixation on revenue overemphasizes individual accountability over brand performance. Incentives for performance-to-goal for salespeople/designers often relied on chance rather than effort. This was reflected in salary structure and performance appraisals, creating inequity and competition, as we were force-ranked against each other. High profit margin on furniture does not trickle down to employees. Staff are grossly underpaid. Turnover is high as a result.

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    Restoration Hardware2018-10-27
  7. Helpful (2)

    "Senior Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time

    Pros

    Company has a great vision and core values. Benefits were good and pay was above average. Lots of opportunity for growth and advancement.

    Cons

    Several leadership changes and reorganizations as of late in all departments including call centers, distribution centers, and home delivery network.

    Restoration Hardware2018-10-12
  8. Helpful (8)

    "PEOPLE FIRST?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Delivery Driver in Tracy, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time for more than a year

    Pros

    Working at RH WAS a lot of fun, I enjoyed every aspect of what I was doing in my field of work. They have beautifully thought out Core Values. Enjoyed most of the people I worked with, including management.

    Cons

    Don't be surprised if you get fired two weeks after your mother passes away.

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    Restoration Hardware2018-09-18
  9. Helpful (14)

    "It's a cult! A nightmare for professional interior designers and creative individuals!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design Consultant in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Restoration Hardware full-time for more than a year

    Pros

    Excellent benefits and decent pay as a Design Consultant almost 20.00 an hour.

    Cons

    You have to drink the coolaid! They wamt you and expect you to be and breathe RH core values. An complete one hour meetings per shift with curators and condescending pretend to be interior designers which think they know it all and they only copying and pasting autocad blocks in a tiny office and forcing staff to convince clients to get design consultations which often results on harsh feelings since clients prefer to deal with associates rather than a dry person. Staff looks like walking dead people... "The big guys " usually visit the stores ruffeling his feathers and praising Garry like a God. This is an environment where they implie you to be something else while your own point of view if dismissed and brushed out and cover under the core values when simply you can have your own point of view according to the "Peoples Value"... They are so heavy in those values which makes them look like dead, dry, cold and boring rutine... Associates are expected to write 50k a week which achievable with no bonus or commision at all... Making the big guy rich and you what?

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    Restoration Hardware2018-07-27
  10. Helpful (4)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time for more than a year

    Pros

    The products are great but over priced

    Cons

    It’s not about living in the core values or how hard you work. If they like you and you look the way they want you to, they will not make your life miserable.

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    Restoration Hardware2018-06-09
Found 71 reviews