Rethink Mental Illness Reviews | Glassdoor

Rethink Mental Illness Reviews

Updated March 13, 2017
13 reviews

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3.3
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Rethink Mental Illness CEO Mark Winstanley
Mark Winstanley
4 Ratings

13 Employee Reviews

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  1. Helpful (1)

    "No modernisation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mental Health Recovery Worker in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Mental Health Recovery Worker in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rethink Mental Illness (More than a year)

    Pros

    Lovely to work with the service users.

    Cons

    I struggle to see how or why their CQC registered care homes are different from the standard care homes you see in all community care homes.

    They say they "move people on to more independent living", but why is it then that in the 10 bedroom care home I worked at (in Swindon) there were 9 residents who had all lived in the service for 12 years since it very first opened !! I previously worked for a community care company and the support you gave was exactly the same, except instead of calling staff "support workers" you call them "mental health recovery workers".

    I find your "support" offers no real benefits or value to the residents and the outcome is very poor. You promise to support them to live "as independently as possible and support them to move on", yet not a single one moved on to live more independently, and in-fact after 12 years 9 still live their and the majority are less independent than they were previously. Doesn't this show that your current model isn't working and your mission statement is completely untrue?

    Your models are out dated and old fashioned. They are simply put just glorified care homes! Even your Recovery Houses don't work well. You are competing against other charities which are FAR more advanced and modern.

    Elsewhere there are "CLINICAL and recovery focussed accommodation services" offering support as an ALTERNATIVE to hospital admissions, with their own ON-SITE clinicians i.e. Psychologists, Psychiatrists and Mental Health Practitioners etc. They have a model which includes "A psychologically-informed way of working" where staff actually concentrate on their behaviours and teach them how to manage them.

    Your support is rubbish and outcomes are not good. If you don't modernise your services your charity will end up dissolving. So many reviewers are telling you this, yet you still keep ignoring everyone... you will only have yourself to blame when you are forced to close your doors.

    Advice to Management

    To middle management - try your best in these difficult situations but try to put pressure on this charity because they need to modernise as are falling behind.

    To the higher ups, you haven't changed your models or practice in care homes in at least 12 years which is appalling for a mental health charity! All that has changed is the fact their are now less staff due to constant restructuring!!

    You need to drastically change the way you deliver care and incorporate what is actually being learnt on the training courses into work practices. Their is no point having good training if your ways of working (and paper work) etc doesn't involve or allow staff to use those techniques. To simply offer key-working and so-called "goal setting" etc is not enough.

    The only valuable support is the MONTHLY key-working! If you REALLY want to help people be more independent you should be doing far more than this, like ensuring every care home offers residents skills training i.e. trained staff teaching coping strategies, weekly cooking classes and opportunities to gain small and simple qualifications... most residents struggle i.e. to read and write.. yet you want to help them live independently!? How are you gonna do that then!? Their are plenty of volunteers out their willing to work with charities, so it doesn't even have to cost you!

    It frustrates me that you don't teach people the skills they need to live independently, but claim to support them to move on?

    You don't offer anything valuable which would actually help someone who has lived in secure units to live independently... the staff even cook all the meals and order the food online! People are living in a very lazy environment..

    Modernise your services and you'll win more contracts, people will actually WANT to use your services and refer people to you (rather than using you as a last resort), you'll get more funding and you won't need to keep restructuring and laying off staff.

    One more thing, the pay is poor. Your staff are inexperienced because nobody in their right mind would move from another charity to your one...


  2. "A great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vauxhall, England (UK)
    Current Employee - Anonymous Employee in Vauxhall, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Not only are we all working towards an amazing goal of helping people severely affected by mental illness, the people here are great. The interview and induction process was thorough and very helpful for the role I am in now.

    Cons

    The lift doesnt go up to the top floor we work on.


  3. "Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Tipton, England (UK)
    Current Employee - Administrator in Tipton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rethink Mental Illness full-time

    Pros

    Fantastic colleagues, lovely office atmosphere, interesting work and brilliant team to work with and very supportive
    Group Supervisions and one to one every 6 to 12 weeks - Felt that line manager / management do listen
    Supportive team
    support continues learning

    Cons

    No cons - Staff benefits could be better.

    Advice to Management

    exciting time ahead - Loads of positive project work and partnership work going on -
    great to know that the job we as a team are doing will have a positive impact in getting the right people with the right skills to do the job and to take Rethink Mental Illness forward.


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  5. "work in progress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Partner Quality and Service Improvement in Nottingham, England (UK)
    Current Employee - Business Partner Quality and Service Improvement in Nottingham, England (UK)
    Approves of CEO

    I have been working at Rethink Mental Illness full-time (More than 10 years)

    Pros

    This is a great organisation with sound values which attracts passionate people who care about the work that they do. They are responsive and the recent restructure has been a real force for good and a breath of fresh air across the organisation. It tries very hard as an organisation to punch above its weight and has offered me many learning and promotion opportunities.

    Cons

    Sometimes it has been difficult to reconcile the ambitions of the organisation and the passion to achieve with the financial down turn and the impact of cuts in services. Often this means that staff welfare suffers because of the tension to provide a good quality service at a reduced price means hard choices and uncomfortable decisions. At times these have not always been easy to accept.

    Advice to Management

    Keep going you are refreshing and ensuring a positive future.


  6. "New Managers and an exciting organisational change agenda"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dudley, England (UK)
    Current Employee - Anonymous Employee in Dudley, England (UK)
    Recommends
    Positive Outlook

    Pros

    The organisation is really focused on client outcomes, it has some excellent staff and the leadership team are committed to delivering sustainable improvements. I have seen a service turned around from mediocre to high performing and people centred. quite humbling. The organisation is committed to offering employment to people with mental health conditions too. excellent training and support for staff and managers.

    Cons

    yes there has been a restructure which may cause some anxiety, but if you look at the benefits of the restructure, which has focused on manager grades rather than front line staff we have already seen some big improvements, the new managers have been recruited to for their passion and enthusiasm in addition to competence.

    Advice to Management

    continue to press ahead with the transformational work, which is already showing tangible benefits.


  7. "Good local team but overall company is too distant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mental Health Support Worker in London, England (UK)
    Former Employee - Mental Health Support Worker in London, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I worked at Rethink Mental Illness full-time (More than a year)

    Pros

    Team I worked with were brilliant.
    Supervision every 6 weeks could have been better, but felt that line managers listened.
    Supportive team.
    Good experience at front-line mental health work.
    Very interesting and diverse client groups, lots of work to do with homelessness and substance misuse as well.
    Worked with lots of other teams like Dual Diagnosis and Social Workers.

    Cons

    Senior management in head office more interested in winning tenders than the staff.
    Poor pay and compensation - working weekends (min 12.5 hour shift) paid and extra 86p per hour. Same for waking night shifts.
    HR not very supportive and didn't seem to have any understanding of the service I worked for.
    Felt very disconnected from head office staff.
    Not enough support for mental health of staff!!!

    Advice to Management

    Line managers at my place were sound, overall managers need to be more connected to staff. Do more to make all staff feel valued. Pay London Living Wage. Focus more on delivering good and safe services, not just winning contracts at the expense of staff's mental health.


  8. "Go to Aldi instead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Doncaster, England (UK)
    Former Employee - Anonymous Employee in Doncaster, England (UK)
    Doesn't Recommend
    Negative Outlook

    Pros

    Exposure to mental health services and those affected by mental illness, which is positive for those entering the field of mental health care.

    Cons

    Widespread culture of bullying
    No opportunities to develop or grow within organisation
    Poor Pay
    Lack of support at all hierarchies
    Year on year restructures (since 2008)
    Lack of job security.
    Policies and Procedures aren't followed, such as Whistle Blowing policy and harassment and bullying policy.
    Organisation's priority focus is winning and retaining contracts, but often incur "Contracting Concerns".
    Have very poor Maternity Policy
    Risk is high in every sense
    Poor management of staff and services

    Advice to Management

    Change your attitude in every aspect. RMI were once (many years ago) one of the leading charities for mental health in the UK, but poor management, constant restructuring in the wrong areas and an enormous unwarranted ego has left you looking at a future where you're going to fast become a single operating charity based in London alone, that only has a membership and campaigns department.


  9. "Great team ethos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Rethink Mental Illness full-time

    Pros

    Passionate people who believe in what they are doing.

    Cons

    Lots of change; difficult market


  10. "Supportive and passionate staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends

    I worked at Rethink Mental Illness (More than 3 years)

    Pros

    People I worked with were passionate about their work and about delivering a professional and high quality service

    Cons

    Shift work and long hours so might not suit everyone


  11. "Stretching services to win contracts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Services Manager in Maidstone, England (UK)
    Former Employee - Services Manager in Maidstone, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Rethink Mental Illness full-time

    Pros

    Good training
    Committed passionate staff
    Pay rates adequate

    Cons

    I raised serious safeguarding alerts and whistleblew. But this company are so risk adverse they would not discipline for fear of an unfair dismissal case. I left the company because of this.

    Micromanagement on small issues, lack of management on big issues.

    Tenders are being won on the basis of cost, restructuring happens yearly to cover the losses. Staff in my region were stressed, pressurised to meet targets, and use complex administrative processes that took them away from face to face work.

    Advice to Management

    Stop restructuring.
    Go back to tendering on quality.
    Fundraise... You are a charity. Do not be so reliant on government funding.



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