Revana Reviews | Glassdoor

Revana Reviews

Updated September 8, 2017
252 reviews

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2.9
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Revana President and General Manager Judi Hand
Judi Hand
120 Ratings

252 Employee Reviews

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Pros
  • Good benefits and decent PTO system (in 11 reviews)

  • Great people and you learn a lot about various companies with Revana (in 5 reviews)

Cons
  • Entry level positions are what you'd expect from a call center (in 18 reviews)

  • low salary and commission structure changed constantly (in 10 reviews)

More Pros and Cons

  1. "Stable but lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great people and you learn a lot about various companies with Revana.

    Cons

    Repetitive and stressful at times.

    Advice to Management

    Be more ethical and less favoritism


  2. Helpful (1)

    "Great place to learn new skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Onboarding Specialist in Tempe, AZ
    Former Employee - Onboarding Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Revana full-time (Less than a year)

    Pros

    Great company to work for when first starting our or returning to the workforce

    Cons

    There should be special consideration for employees that don't qualify for PTO or FMLA if they have not been there for a year. I would still be there if it were not for this and the cost of medical for me and my spouse took 65% of every paycheck. I could not make it on that salary.

    Advice to Management

    Please listen to feedback from those beneath you. We have fresh eyes and you would probably learn and keep a LOT of your dedicated/loyal employees if you would recognize all the hard work we put in to benefit the entire team.

  3. "Great place to start career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Phoenix, AZ
    Current Employee - Director of Sales in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Revana full-time (More than 8 years)

    Pros

    You can work for a single parent company (Revana) and support any number of clients, so change is always happening. They do a lot of promotions from within.

    Cons

    It is still call center work... not all employees are engaged professionals that want to be held accountable. The salary is probably slightly low compared to market because it is a BPO, but the experience is valuable, too.

    Advice to Management

    Create better leadership training and allow for higher support ratios to avail training and development.


  4. "Customer Service Rep (Pre Sale)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Revana full-time

    Pros

    Good Benefits, On Site Food

    Cons

    Forced to leave early constantly, Weekly Changes , Computers always down


  5. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Revana full-time

    Pros

    Full of high quality people who recognize and reward hard work.

    Cons

    Entry level positions are what you'd expect from a call center.


  6. "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Tempe, AZ
    Former Employee - Account Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Revana full-time (Less than a year)

    Pros

    Good leadership, quality equipment, great incentives and benefits.

    Cons

    Contracts can disappear pretty quick and the income can change drastically.

    Advice to Management

    Keep doing what you're doing, however for premium customers, spend more time finding the right mix for the customer.


  7. "Management/Training Sub-Par"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facebook Marketing Expert in Phoenix, AZ
    Former Employee - Facebook Marketing Expert in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Revana full-time (Less than a year)

    Pros

    Was able to network with other employees to get side jobs. There are some talented people working there although their skill set would be better utilized elsewhere.

    Cons

    Training does not encompass all necessary job functions although you are held accountable for them as soon as you hit the sales floor. Management does facilitate further learning beyond a simple explanation of requirements on the floor.

    Advice to Management

    Set employees up for success with more extensive training or simply allow them the chance to "shadow" current reps for longer than one day to facilitate a seamless transition onto the floor.

  8. "Call Center Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Tempe, AZ
    Former Employee - Sales Representative in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Revana (More than a year)

    Pros

    You need a job and fast!

    Cons

    It is just a job.

    Advice to Management

    Show loyalty to the employees.


  9. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company for first timers in a call center

    Cons

    No raise, transparency can be better

    Advice to Management

    Be more involved


  10. Helpful (1)

    "Big company, acts like a startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Tempe, AZ
    Current Employee - Manager in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Revana full-time (More than 3 years)

    Pros

    Learn a lot about digital advertising, fast paced environment. Free snacks. When planned correctly they have some great contests including travel.

    Cons

    It's like working in a high school. Full of gossip and drama. Managers are not held accountable for coaching and developing their reps.

    Advice to Management

    Start holding your managers accountable and don't let directors and senior managers play with the livelihood of others simply because they don't like them or don't want to be brown nosers


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