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Revel Systems Reviews

Updated February 9, 2018
243 reviews

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3.4
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Scott Betts
33 Ratings

243 Employee Reviews

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Pros
  • Unlimited vacation, snacks, free lunch (in 32 reviews)

  • Great team building and great morale due to the growth of the company (in 12 reviews)

Cons
  • It is important to remind yourself to keep a work/life balance (in 18 reviews)

  • It's long hours and to be good you have to work hard over these (in 18 reviews)

More Pros and Cons

  1. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Revel Systems full-time

    Pros

    Awesome culture and product for sales to sell. Great people to work with

    Cons

    Recent changes but outlook seems good

    Advice to Management

    More transparency and keep the culture lively


  2. Helpful (3)

    "Getting involved .."

    StarStarStarStarStar
    Former Employee - Tech Support
    Former Employee - Tech Support

    I worked at Revel Systems full-time (Less than a year)

    Pros

    Good people, great location, paid lunches and great benefits..

    Cons

    The company seems to be spiraling into an abyss, CEO's and other departments seem to be getting cut out of the picture all together .. Operations department is low on staff so what does the company decide to do? .. well they give fresh Tier 1 agents who just got out of training there duties, handling calls about priorities that concern that department alone .. as if the software and troubleshooting wasn't enough to wrap your head around after just getting out of training, we had a whole week of training yet again to take on challenges that i would feel would be better presented to higher level tier agents rather than fresh new people, and recently before i left they where cutting a lot of the benefits they promised.. no more paid lunches.. there's also an unhealthy dose of micro managing, i literally had to ask to go to the bathroom and watch every second away from the phones from people who clearly never set the tone to be in the position they where in the first place from what i understand ..

    Advice to Management

    Nothing much do what you do .. but i wasn't going to stick around to watch the place get any worse when i've only been there for a month ..

  3. Helpful (6)

    "Going nowhere fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in San Francisco, CA
    Former Employee - Business Development Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Revel Systems full-time (More than a year)

    Pros

    People, snacks, free lunch. Glassdoor asks to provide 20 words of pros, but I cant come up with more than 4...

    Cons

    The people that work here are talented and hardworking, but have no direction. Departments are always struggling to get on the same page, support can’t support the product, and clients are never almost always unhappy. The turnover rate is incredible. The company has almost cut in size due to unhappy employees. The sales team is highly talented, but there is no one to support them or their clients after the sale is made. Whenever I see Revel working in a restaurant it’s sad how shocked I am.

    Advice to Management

    Bring back the culture Revel once had. If your employees are happy, everything else will fall into place. To the new management - make more time to spend with YOUR employees.


  4. "Big Things Happening!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Revel Systems full-time (Less than a year)

    Pros

    - The company is making some MAJOR improvements to the way in which they deliver quality product to customers
    - Revel is expanding like crazy, not just in new office locations (i.e. Atlanta) but also in their customer base
    - From the C-suite level downwards, there is a renewed push to hire some of the best and brightest people out there who will help further improve some of the best things about the Revel product

    Cons

    - The dust will continue to settle as a result of some recent changes in many of the upper management and HR roles. There will be some "growing pains" as the team comes back together and find their best way to operate on a day-to-day basis

    Advice to Management

    Keep it up! Even when facing stubborn directors/managers who are stuck in their ways of doing things in "suboptimal" (slow and against common best practices) fashion.


  5. Helpful (4)

    "Worst Environment Ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in San Francisco, CA
    Former Employee - Customer Success Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Revel Systems (Less than a year)

    Pros

    Free lunch, a few snacks, office was in San Francisco.

    Cons

    The office was like a fraternity house, plus it was dirty and overcrowded. The management had no clue what they were doing and how to support employees. I think the meaning of micromanagement began here. The product never worked as intended, completing installs was a total nightmare, many unhappy customers. You know it's bad when the CEO and CTO get canned.

    Advice to Management

    Learn the product, try to support your employees, stop the lying.


  6. "Sales Manager Payments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Revel Systems full-time (Less than a year)

    Pros

    Great work environment very collaborative great place to work

    Cons

    not enough support to handle all the deals

    Advice to Management

    Increase support and PTO options


  7. Helpful (5)

    "Disheartening, Demotivating and Rapid Changes That Don't Allow You to Adapt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive
    Former Employee - Sales Executive
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Revel Systems full-time (More than a year)

    Pros

    -High Energy Sales Environment.
    -Great Sales Talent to Learn From (Although a large percentage has left).
    -Free Seamless for Lunch which has gone away for Buffet.
    - Comradery on the Sales Team
    -Sales Managers that are always available to answer questions
    -You can prospect in the beginning, but mostly inbound leads.
    -You can only work 40 hours a week. You can't work more than that.

    Cons

    -Too many drastic changes in a short amount of time. If you were okay with one change, you get hit with another one a month later. Not given notice nor enough time to adjust to it.
    -Low Morale on the SDR team.
    - High Turnover. Considered a veteran if you're there longer then a year.
    -If you don't hit at least 50% of your quota ONE MONTH, you are put on an aggressive Performance Improvement Plan that could get you fired quickly. (I was put on this, got off, but the reps that didn't get off weren't fired??? I feel like it was a double standard).
    -Many approval levels that are put in place to catch your mistakes, but don't. Almost had a commission payout rescinded because manager approvals and sales operations didn't catch an equipment error. Isn't that why there is supposed to be all the approval processes? Stressful situation to make sure my commission payout didn't' get rescinded.

    **Bait and switch on the sales team. I was hired as a Sales Executive focused on closing new business. Even though I was hitting my numbers and overachieving quota, I was given an Account Manager position. This was during a restructuring of the sales team. They refused to call it an account manager position. There was no way it wasn't a farming role.
    - Commission plan always changing.
    -The company damaged business relationships which deeply affected the sales team.
    -Low levels of Diversity in Regards to Gender and Ethnicity.
    -Management and Upper Management constantly quitting and leaving.

    I wanted to like this company and I wanted to do well here.
    All the changes that were made caused me to change my mind.

    Advice to Management

    Pigs get fed. Hogs get slaughtered.

  8. Helpful (4)

    "uncertainty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Revel Systems full-time (More than a year)

    Pros

    Strong product and some smart employees.

    Cons

    Company is in the midst of a lot of changes, and hard to tell what it's going to be like

    Advice to Management

    Stop the "rumor mill" by simply communicating more with your employees. Don't force them to guess what's going on.


  9. Helpful (1)

    "Fun software company to work for with a great product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid Market Sales in Phoenix, AZ
    Current Employee - Mid Market Sales in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Revel Systems full-time (More than a year)

    Pros

    No territory, no micromanaging, good pay, you don’t have to cold call and all leads are inbound, a lot of autonomy, always learning everyday, company seems to be headed in a positive direction with new upper management

    Cons

    High turnover in sales, not enough pre or post sales support, company going in many different directions, there are many competitors

    Advice to Management

    Prepare sales people for changes with more notice. Hire more Sales Engineers.


  10. Helpful (4)

    "Stay Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Representative in San Francisco, CA
    Former Employee - Sales Development Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Revel Systems full-time (More than a year)

    Pros

    -Free lunch and office snacks

    Cons

    -No leadership/management
    -False promises constantly made
    -Promotions based on favoritism
    -Don't care about customers whatsoever

    Advice to Management

    Hire new management


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