Reverse Mortgage Solutions Reviews | Glassdoor

Reverse Mortgage Solutions Reviews

Updated July 17, 2017
72 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Reverse Mortgage Solutions CEO Bob Yeary
Bob Yeary
20 Ratings

72 Employee Reviews

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Pros
  • Great benefits, great pay, overall good staff (in 4 reviews)

  • Ok pay, good benefits, laid back (in 4 reviews)

Cons
  • Management lacks experience and no training for them (in 5 reviews)

  • Only upper management are given the opportunity to have laptops (in 4 reviews)

More Pros and Cons

  1. "Default Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Default Specialist in Houston, TX
    Current Employee - Default Specialist in Houston, TX
    Recommends
    Neutral Outlook

    I have been working at Reverse Mortgage Solutions full-time (More than a year)

    Pros

    Casual attire, plenty of work and OT available, strong senior leadership team, there's a new HR team that is great and doing lots of things to recognize employees. There is ample covered parking, lots of PTO right from the start.

    Cons

    Some of the managers haven't managed before. They need training. Benefit premiums are too high.

    Advice to Management

    Be careful when promoting best operators...they aren't necessarily the best people managers.


  2. "Great to Gain Mortgage Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Default Servicing in Houston, TX
    Current Employee - Default Servicing in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Reverse Mortgage Solutions full-time (More than a year)

    Pros

    Insurance benefits are pretty good, fair salary, flexible hours, relaxed environment, great place to learn the ins and outs of the industry.

    Cons

    Training structure specific to your hired position. You come in and really have to learn as you go. You may shadow someone for a couple days then you're on your own.

    Lack of operational structure. Standard Operating Procedures across the board are poor.

    High turn over rate. I've seen several senior management come and go as well as staff and temps. This really isn't a company you an stay and retire from . There really isn't any longevity. Several departments have been eliminated and site over seas.

    Advice to Management

    Create a more stable, structured environment where people last.

  3. "spoc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spoc in Spring, TX
    Former Employee - Spoc in Spring, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy work life balances
    Co workers were friendly and cordial.
    I lived close to the location which made my commute quick

    Cons

    Salary is lower than the industry average. Very little room for growth unless you are in the know of who to know.

    Advice to Management

    Pay bonuses like the rest of the Industry


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Disbursement Specialist in Charleston, SC
    Current Employee - Senior Disbursement Specialist in Charleston, SC
    Recommends
    Positive Outlook

    I have been working at Reverse Mortgage Solutions full-time (More than 8 years)

    Pros

    Hard worker, dependable, team player, goal oriented, able to adapt

    Cons

    repetition, working when there is possibly no growth

    Advice to Management

    Listen to the voice of team members who work the job


  5. "Financial Specialists"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Specialist in Houston, TX
    Current Employee - Financial Specialist in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reverse Mortgage Solutions (More than a year)

    Pros

    Ok pay, good benefits, laid back

    Cons

    Dealing with the elderly, disorganized, and management


  6. "specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Negative Outlook

    I have been working at Reverse Mortgage Solutions full-time (More than a year)

    Pros

    small company, not so numbers driven

    Cons

    no growth opportunity and bonuses are not good


  7. "Professional"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends

    I have been working at Reverse Mortgage Solutions full-time (More than a year)

    Pros

    Get to assist customers with saving homes.

    Cons

    Some times not able to help customers save there homes.

  8. "We had a good run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Processor in Alpine, CA
    Former Employee - Loan Processor in Alpine, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Reverse Mortgage Solutions (More than a year)

    Pros

    Great people, above average pay

    Cons

    Disconnected executive management and lack of commitment.


  9. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASSIGNMENT CLAIMS SPECIALIST in Houston, TX
    Former Employee - ASSIGNMENT CLAIMS SPECIALIST in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reverse Mortgage Solutions (More than a year)

    Pros

    None to report at all.

    Cons

    Managers micromanage, low pay, work you like a dog and horrible HR. High turn over rate. Management lacks experience and no training for them.

    Advice to Management

    Stay away!


  10. "Would Not Recommend Working Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cypress, TX
    Former Employee - Anonymous Employee in Cypress, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reverse Mortgage Solutions (Less than a year)

    Pros

    They allowed for flexible hours. Had to say something positive.

    Cons

    Management is totally clueless, but very good at setting up their employees to fail. Very high turnover rate. Company was mis-represented during the interview. Didn't know the real deal until I'd accepted the job offer. Too many fire drills during the work day. Some of the male employees harass the female employees. Total lack of professionalism.

    Advice to Management

    No advice to management. Diseased organizations are a disease because that's the way they want it.


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