Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated July 19, 2018
689 reviews

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3.0
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Reynolds American President and CEO Ricardo Oberlander
Ricardo Oberlander
28 Ratings

689 Employee Reviews

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Pros
  • "Flexible with a great work-life balance" (in 53 reviews)

  • "Great benefits, car, vacation days more than many companies" (in 87 reviews)

Cons
  • "At busy times work life/balance can become a pattern" (in 33 reviews)

  • "Nothing except the fact it's in the tobacco industry" (in 27 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager
    Current Employee - Territory Sales Manager
    Recommends

    I have been working at Reynolds American full-time (More than 8 years)

    Pros

    Great colleagues. Receive tools and resources for success

    Cons

    No cons. Great company

    Advice to Management

    Continue to listen to your employees to build on future success.


  2. "Enjoy the Team"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Great culture for employees and team development

    Cons

    Opportunity for better work life balance

  3. Helpful (5)

    "Has potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time

    Pros

    All depends on your immediate manager. If you have a good manager then expect a good work life balance, help with a career path, good team that works together, autonomy to make the best decisions for your territory ect.

    Cons

    Opportunity for career advancement comes down to the type of manager you have. Only certain parts of the country seem to promote reps. The industry is dying.

    Advice to Management

    Look for different parts of the country to promote reps. You have a lot of excellent reps that would make great AM, KAMs, and DMs but never get looked at year after year. Very often reps that are notorious for not doing even the basic components of their job account abilities are promoted due to the relationship with their manger and how that manager sell them at panels.


  4. Helpful (16)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good job to start at to gain field experience. You get time off and benefits from day one, “unlimited” sick days (this isn’t a desk job so your really can’t push yourself when sick), company car $175/month, and company matched 401k up to 6%.

    Cons

    The job has become stressful and the pay doesn’t match the stress level. You have to keep up with call coverage (some territories have 150 monthly calls), POS changes, goofy division/regional initiatives, and anything else that can happen for example product recalls. It’s getting to the point where enough is enough and the field is loosing motivation. It’s sad really because what was once a fun job is now a painful daily task. Again, everyone is always thankful to be working but don’t forget your self worth too.

    Ps: there’s over 100 vacancies in the company

    Advice to Management

    1. STOP POSTING FAKE REVIEWS! Stop trying to boost your stars because we are hoping upper management will see these reviews and make a shift.
    2. Listen to the TMs and make the changes suggested. Especially on pay vs work load.
    3. Start trying to promote within and give more opportunities for TMs.


  5. Helpful (2)

    "Awesome place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Division Manager in New York, NY
    Current Employee - Senior Division Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time

    Pros

    Great people, constant training to help you perform, competitive benefits

    Cons

    Many say that constant change is a bad thing but most of the employees I know love it.


  6. Helpful (1)

    "Territory manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time

    Pros

    Pay, company car, training, independence.

    Cons

    Upward mobility. Must be able to relocate


  7. Helpful (16)

    "Before Newport, life was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time (More than 8 years)

    Pros

    Good 401K, Company Car which you can use as personal vehicle, and flexible schedule

    Cons

    After the purchase of the Newport brand, the workload has been out of control. There are constant changes as to what the "goal" is. Very hard to get promoted as there is only one path and not various avenues to move to another level. The pay is almost 20k less starting out than competitors.

    Many managers manage by fear and not by encouragement. New products are launched without being tested in the market to see if they will sell.

    Advice to Management

    Find different avenues to promote top employees. Increase salary. Focus on products that will sell and not overload TMs with meaningless work

  8. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Reynolds American full-time

    Pros

    Company investment into its people is incredible. Ongoing training and development

    Cons

    Have to go where they need you. No real flexibility with this


  9. Helpful (2)

    "Territory Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Amazing company with great security and benefits.

    Cons

    You have to relocate to a city you preferably wouldn't want to live in...


  10. Helpful (20)

    "Was an amazing company at one time. Now... its going downhill very fast."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TM III in Tulsa, OK
    Former Employee - TM III in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    Unlimited sick days. Vacation days earned up front. Great 401K. Great culture and values, at least on paper.

    Cons

    Health insurance is poor compared to others. Pay is under market average. No room for advancement. Poor DM's that hurt more than help. Things change so fast the retailers are spinning.

    Advice to Management

    Upper management, you have heard this already but your DM's are killing us. They are usually clueless and have some of the worst people skills. This is appalling coming from a company of this size. Build and encourage your TM's to earn their respect and watch them become loyal and hard workers. Create a team, not a dysfunctional group. I have a DM that has worn me down so far that I was hating my job. No place is worth that. So, I left this year and found a company that respected and encouraged their employees. Fix the issues or continue to hemorrhage employees…


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