Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated July 18, 2017
525 reviews

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4.1
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Debra A. Crew
37 Ratings

525 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 43 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 70 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 22 reviews)

  • Tobacco industry, management can be overbearing for a simplified job description (in 23 reviews)

More Pros and Cons

  1. "Terrific Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Winston-Salem, NC
    Current Employee - Senior Manager in Winston-Salem, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American (More than 3 years)

    Pros

    Feel valued. Work-Life balance is Excellent. Management is concerned about the company and the people in it. Not just lip service.

    Cons

    The tobacco industry. Industry consolidation. Unsure about the new direction of the company. Need a couple years to settle in.


  2. "Take the good with the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Macon, GA
    Current Employee - Territory Manager in Macon, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Great benefits. Cell and Internet Allowance, Tuition reimbursement, car..

    Cons

    Cliquish, Good ole boy, and Unfair / inconsistent promotion practice; limited career advancement

    Advice to Management

    When it comes to promotions, treat everyone the same.

  3. Helpful (2)

    "TMII--OverHyped Cig Merchendiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TMII in Midwest, WY
    Current Employee - TMII in Midwest, WY
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    - Freedom/work from home
    - Most people you work with are great
    - awesome sales training programs
    - pretty solid "tools" for the job

    Cons

    - Pay is not even 1st in tobacco company segment, huge negative... even getting "promoted" is minimal jumps
    - gas stations... all day... everyday
    - promotions are limited at best..and favoritism rating system is used. (seriously call it as it is)
    - so much stress for no reason.. the job is not rocket science but management makes it out to be, very sad!

    Advice to Management

    Great to start career.... but Please pay more, realize that millennial's and future generations are going to go elsewhere due to UNREALISTIC workload


  4. "Tranforming Tobacco!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Control Room Specialist in Tobaccoville, NC
    Current Employee - Control Room Specialist in Tobaccoville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 10 years)

    Pros

    Pay, bonus, benefits. Empowered, engaged with plenty of challenges and opportunities. Be a team player, diverse workforce that values the contributions of all team members. Safety team, quality team, production associate engagement team. Opportunities to advance.

    Cons

    No downside, in my opinion. Apparently this is true of most people's opinion since few leave, quit or resign. Bonuses could be larger. 401K matches could be a much higher percent. Some type of stock share with all employees, not to mention profit sharing.

    Advice to Management

    I would recommend that in order to manage their people that they need a good understanding of more than the basics of the processes involved in efficiently producing a high quality product.


  5. "Territory Manager III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Bristol, VA
    Current Employee - Territory Manager III in Bristol, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Autonomy
    Company Car
    Vacation time
    Great leadership
    Trip to Vegas every 3 yrs
    Freedom to do the job and own your territory

    Cons

    Could be paid more
    Workload can get overwhelming at times
    Not the case for me but some DM's can micromanage

    Advice to Management

    Re-evaluate compensation


  6. Helpful (3)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Detroit, MI
    Current Employee - Territory Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    -High performing culture
    -Hire- with in. There is a lot of opportunity to move up
    -Positive working environment, its apparent upper management cares about their employees
    -Flexibility
    -Progressive

    Cons

    -Work life balance is still a little rough however they are making strides to help with this.


  7. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Engagement Activities
    Travel
    Ability to receive guidance and coaching
    Gym
    Team building events

    Cons

    A lot of employees have been working there for 15+ years. They are not open to change or progressive advice.

    Poor work/life balance

    Lack of individual responsibility

    Advice to Management

    Relax.

  8. Helpful (2)

    "Garbage company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in New York, NY
    Current Employee - Territory Manager III in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Can't really think of too many... this is one of the most mundane jobs I have ever had. Getting paid holidays off is nice but nothing that no other company doesn't do.

    Cons

    Very corporate like atmosphere that carries more about numbers than personnel and their wellbeing. Management loves carrying their contracts into accounts like a hammer and ready to swing it at store owners for noncompliance. They then leave you to clean up the mess on the subsequent visit.

    Senior level management need to gain an understanding of what's happening in the streets with TMs. Too many tasks for one person to complete in one given day!!!

    Advice to Management

    Get a clue and understanding of what's going on with the morale of Territory Managers cause it's not good!


  9. Helpful (1)

    "Churning."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Denver, CO
    Current Employee - Territory Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    If you like mindless work and getting micromanaged into oblivion, Denver Market for Reynolds is your dream job.

    Company Car
    Decent Pay
    401k
    Vegas trip every couple of years
    If you play the game, can be a long term career.

    Cons

    Micromanaged and always hiring to replace you. If you don't go by the book, they will throw you out. Work in gas stations and horrible convenience stores. Merchandising tobacco on a dirty floor and store.

    Advice to Management

    Get on the same page. This company used to be built on an actual concept and now it's all based on where you live. Denver Market is strict and fire people all the time. Most other places, you can work 3 hours a day, make sure your stores are not on fire and you won't get fired.


  10. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    Benefits, flexibility, work life balance, company car

    Cons

    Low opportunity for advancement, lack of accountability


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