Reynolds American Reviews
Updated Jun 3, 2023
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Top Review Highlights by Sentiment
- "Benefits are great!" (in 224 reviews)
- "Good pay Extremely involved internship" (in 84 reviews)
- "Generally great people to work alongside (There is always a few bad eggs.)" (in 72 reviews)
- "Good Salary and Benefit comparable to other consumer products companies." (in 50 reviews)
- "Great work life balance: Opportunity to work from remote" (in 46 reviews)
- "Management changes the strategy to quick and micro management." (in 56 reviews)
- "Luckily I have a good manager but I know a lot of colleagues that weren't as fortunate." (in 55 reviews)
- "This leads to crippling short termism and a toxic culture to constantly acquiesce with whatever London wants even though the US market is very different." (in 45 reviews)
- "Upper management is clueless, greedy, they figure out a way to pay you less for a crushing level of work." (in 34 reviews)
- "Great way to keep seasoned and tenured territory managers motivated." (in 34 reviews)
Ratings by Demographics
This rating reflects the overall rating of Reynolds American and is not affected by filters.
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- Current Employee, more than 5 years★★★★★Featured Review
Great company!Oct 6, 2022 - Territory Sales Manager in Winston-Salem, NCRecommendCEO ApprovalBusiness Outlook
Great company with many growth opportunities!
NC location leaves a bit to be desired.
- Current Employee, less than 1 year★★★★★
ReviewJun 19, 2022 - Senior Director Finance in Winston-Salem, NCRecommendCEO ApprovalBusiness Outlook
Lot of opportunities to work in all areas of finance
Not many examples to share
- Current Employee, more than 10 years★★★★★
Going down the drainJun 3, 2023 - Senior ManagerRecommendCEO ApprovalBusiness Outlook
Parental leave is great except when you have to cover for your colleagues during the 16 week leave of absence
Constant change of direction. Lack of formalized onboarding for new hires. Opportunities for advancement have dwindled as majority of director level and above openings go to international or external hires. Operations culture is horrible and I blame our EVP for that. We have to jump immediately on any issue the Ops EVP raises, even if it’s a moronic request and your saddled with real work that impacts the bottom line. His leadership style is atrocious and all his underlings are nothing but “yes” people. And he can stop with telling us not to “bitch and moan”…his exact words on multiple occasions.Continue reading
- Current Employee, more than 10 years★★★★★
Great company until...Apr 1, 2023 - Senior Director in Winston-Salem, NCRecommendCEO ApprovalBusiness Outlook
Open, collaborative, welcoming environment with a lot of smart, capable people. Lots of opportunities for continuous learning. Challenging career that is never boring. Fast moving, ethical, sound science. Excellent benefits.
Scientists are not valued now that BAT has taken control. It's not possible to progress along the technical path, as the glass ceiling is hit early in career. The only way to progress is to move into management, further diluting what used to be a strong scientific knowledge base and capability. Future reliance will be on external consultants and contractors with no vested interest in the company. Diversity and Inclusion is great until it swings to overlooking more capable people in favor of "making the percentages look good". Short sited goals will cripple the science which is so important in moving the company to a strategically strong future beyond tobacco, beyond nicotine.Continue reading
- Former Employee, more than 10 years★★★★★
Not Great, Not HorribleMar 3, 2023 - Senior Territory ManagerRecommendCEO ApprovalBusiness Outlook
PTO, 401k Match, Paid Family leave, phone and internet reimbursement, local teams, company car when used for 200+ personal miles per month.
Let’s start this by stating I had a great career at RAI. Made lasting friendships with multiple people at different levels and locations in this organization. People need to get over the fact most employees are a number at this place - it’s pretty much the same at any other company larger than 500 people. The TM role is what you make it. Not a difficult role (30-35 hrs per week). The hardest part is staying motivated to go into gas stations and smoke shops day after day. Another part of the job that absolutely sucks is covering vacant assignments; a constant additional workload that you receive very very little credit for. The pay needs to increase about 10% for anyone with 5+ years experience, anytime there is a new starting wage the senior tm wage needs to adjust accordingly. The stress of the job is relative to who your direct manager is - mine was great, but there is a major inconsistency between divisions, regions, and sales areas. The TM role is likely not a great fit unless it is your first job out of college - even then I’d consider other options first.Continue reading
- Current Employee, more than 10 years★★★★★
Wake Up BritainMar 21, 2023 - TMRRecommendCEO ApprovalBusiness Outlook
Great company benefits, great colleagues, generally has been a great company to work for until BAT took over.
Since BAT took over the previous company value of "work, life, balance" is gone. The Last restructure was brutal. Statements made about it being a global restructure where false. Most of the cuts were "made in America" (their top earning global entity). The new parent company has no empathy. We all waited 6 months to find out our fate and no one was motivated. Instead of inspiring workers to achieve high standards they created a "swinging door" mentality. Those of us left are now cleaning up the mess from colleagues who embraced this call coverage strategy with no intention of working until they discovered their fate.Continue reading
- Current Employee, more than 5 years★★★★★
Transition times still make a great place to workMay 29, 2023 - Senior Manager in Winston-Salem, NCRecommendCEO ApprovalBusiness Outlook
We are going through a tough transition, however leadership intentions are in the right place. Reynolds cares about your development through our various training efforts. They show they care about your family through flexible work schedules, paid parental leave and more.
Workload is still very high, however the leadership is aware and are making efforts to improve the balance.
- Former Employee★★★★★
ProductionJun 2, 2023 - Production Supervisor in Malvern, ARRecommendCEO ApprovalBusiness Outlook
Fair pay for all employees
Union environment not challenged by management
- Current Employee, more than 3 years★★★★★
Reynolds FirstMay 1, 2023 - Senior Territory ManagerRecommendCEO ApprovalBusiness Outlook
Vehicle, Pay is “ok”, benefits even though you have no time to use them.
Where to even begin… I am honestly sad at what this company has come to. I took this job for its values. It cared greatly about its people, their health, and their families. It is no longer that. We are working under a “Reynolds First” moto, and that spills into everything else. You are expected at 100% at everything you do, and that is very hard to do for a company who makes it very clear you are nothing but a number to them. We are working long days and hours to just make our coverage, and aren’t even able to utilize our vacations. The stress and toll this job has taken on so many people is unbelievable. I used to be proud to work here and how I’m honestly embarrassed I still do.Continue reading
- Former Employee, more than 5 years★★★★★
Good position but company politics are difficultMay 5, 2023 - Materials Manager in Winston-Salem, NCRecommendCEO ApprovalBusiness Outlook
Good pay and good benefits
Top Management cleared out all of the old management. Shrinking company overall.Continue reading
Reynolds American Reviews FAQs
Reynolds American has an overall rating of 2.3 out of 5, based on over 1,502 reviews left anonymously by employees. 19% of employees would recommend working at Reynolds American to a friend and 19% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
19% of Reynolds American employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Reynolds American 2.3 out of 5 for work life balance, 1.9 for culture and values and 2.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Reynolds American to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.