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    Reynolds American Reviews

    Updated July 18, 2017
    525 reviews

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    Full-timePart-time
    4.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Debra A. Crew
    37 Ratings

    525 Employee Reviews

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    Pros

    • RAI offers benefits such as work from home to suport work/life balance (in 43 reviews)

    • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 70 reviews)

    Cons

    • Work life balance is still a little rough however they are making strides to help with this (in 22 reviews)

    • Tobacco industry, management can be overbearing for a simplified job description (in 23 reviews)

    More Pros and Cons

    1. "Terrific Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Manager in Winston-Salem, NC
      Current Employee - Senior Manager in Winston-Salem, NC
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Reynolds American (More than 3 years)

      Pros

      Feel valued. Work-Life balance is Excellent. Management is concerned about the company and the people in it. Not just lip service.

      Cons

      The tobacco industry. Industry consolidation. Unsure about the new direction of the company. Need a couple years to settle in.

    2. "Take the good with the bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Territory Manager in Macon, GA
      Current Employee - Territory Manager in Macon, GA
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Reynolds American full-time (More than 3 years)

      Pros

      Great benefits. Cell and Internet Allowance, Tuition reimbursement, car..

      Cons

      Cliquish, Good ole boy, and Unfair / inconsistent promotion practice; limited career advancement

      Advice to Management

      When it comes to promotions, treat everyone the same.

      3. Join the Reynolds American team
      See Our Latest Jobs

    3. Helpful (2)

      "TMII--OverHyped Cig Merchendiser"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - TMII in Midwest, WY
      Current Employee - TMII in Midwest, WY
      Neutral Outlook
      No opinion of CEO

      I have been working at Reynolds American full-time (More than 3 years)

      Pros

      - Freedom/work from home
      - Most people you work with are great
      - awesome sales training programs
      - pretty solid "tools" for the job

      Cons

      - Pay is not even 1st in tobacco company segment, huge negative... even getting "promoted" is minimal jumps
      - gas stations... all day... everyday
      - promotions are limited at best..and favoritism rating system is used. (seriously call it as it is)
      - so much stress for no reason.. the job is not rocket science but management makes it out to be, very sad!

      Advice to Management

      Great to start career.... but Please pay more, realize that millennial's and future generations are going to go elsewhere due to UNREALISTIC workload

    4. "Tranforming Tobacco!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Control Room Specialist in Tobaccoville, NC
      Current Employee - Control Room Specialist in Tobaccoville, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Reynolds American full-time (More than 10 years)

      Pros

      Pay, bonus, benefits. Empowered, engaged with plenty of challenges and opportunities. Be a team player, diverse workforce that values the contributions of all team members. Safety team, quality team, production associate engagement team. Opportunities to advance.

      Cons

      No downside, in my opinion. Apparently this is true of most people's opinion since few leave, quit or resign. Bonuses could be larger. 401K matches could be a much higher percent. Some type of stock share with all employees, not to mention profit sharing.

      Advice to Management

      I would recommend that in order to manage their people that they need a good understanding of more than the basics of the processes involved in efficiently producing a high quality product.

    5. "Territory Manager III"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Territory Manager III in Bristol, VA
      Current Employee - Territory Manager III in Bristol, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Reynolds American full-time (More than 5 years)

      Pros

      Autonomy
      Company Car
      Vacation time
      Great leadership
      Trip to Vegas every 3 yrs
      Freedom to do the job and own your territory

      Cons

      Could be paid more
      Workload can get overwhelming at times
      Not the case for me but some DM's can micromanage

      Advice to Management

      Re-evaluate compensation

    6. Helpful (3)

      "Territory Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Territory Manager in Detroit, MI
      Current Employee - Territory Manager in Detroit, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Reynolds American full-time (More than 3 years)

      Pros

      -High performing culture
      -Hire- with in. There is a lot of opportunity to move up
      -Positive working environment, its apparent upper management cares about their employees
      -Flexibility
      -Progressive

      Cons

      -Work life balance is still a little rough however they are making strides to help with this.

    7. "Marketing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Winston-Salem, NC
      Former Employee - Anonymous Employee in Winston-Salem, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Reynolds American full-time (More than a year)

      Pros

      Engagement Activities
      Travel
      Ability to receive guidance and coaching
      Gym
      Team building events

      Cons

      A lot of employees have been working there for 15+ years. They are not open to change or progressive advice.

      Poor work/life balance

      Lack of individual responsibility

      Advice to Management

      Relax.

    8. Helpful (2)

      "Garbage company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Territory Manager III in New York, NY
      Current Employee - Territory Manager III in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Reynolds American full-time (More than 3 years)

      Pros

      Can't really think of too many... this is one of the most mundane jobs I have ever had. Getting paid holidays off is nice but nothing that no other company doesn't do.

      Cons

      Very corporate like atmosphere that carries more about numbers than personnel and their wellbeing. Management loves carrying their contracts into accounts like a hammer and ready to swing it at store owners for noncompliance. They then leave you to clean up the mess on the subsequent visit.

      Senior level management need to gain an understanding of what's happening in the streets with TMs. Too many tasks for one person to complete in one given day!!!

      Advice to Management

      Get a clue and understanding of what's going on with the morale of Territory Managers cause it's not good!

    9. Helpful (1)

      "Churning."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Territory Manager in Denver, CO
      Current Employee - Territory Manager in Denver, CO
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Reynolds American full-time (Less than a year)

      Pros

      If you like mindless work and getting micromanaged into oblivion, Denver Market for Reynolds is your dream job.

      Company Car
      Decent Pay
      401k
      Vegas trip every couple of years
      If you play the game, can be a long term career.

      Cons

      Micromanaged and always hiring to replace you. If you don't go by the book, they will throw you out. Work in gas stations and horrible convenience stores. Merchandising tobacco on a dirty floor and store.

      Advice to Management

      Get on the same page. This company used to be built on an actual concept and now it's all based on where you live. Denver Market is strict and fire people all the time. Most other places, you can work 3 hours a day, make sure your stores are not on fire and you won't get fired.

    10. "Good Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Orlando, FL
      Former Employee - Anonymous Employee in Orlando, FL
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Reynolds American full-time (More than 5 years)

      Pros

      Benefits, flexibility, work life balance, company car

      Cons

      Low opportunity for advancement, lack of accountability

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