Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated June 25, 2017
510 reviews

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Full-time Part-time

4.0
Star Star Star Star Star
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Debra A. Crew
32 Ratings

510 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 41 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 68 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 22 reviews)

  • Tobacco industry, management can be overbearing for a simplified job description (in 21 reviews)

More Pros and Cons

  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    Benefits, flexibility, work life balance, company car

    Cons

    Low opportunity for advancement, lack of accountability


  2. Helpful (3)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Detroit, MI
    Current Employee - Territory Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    -High performing culture
    -Hire- with in. There is a lot of opportunity to move up
    -Positive working environment, its apparent upper management cares about their employees
    -Flexibility
    -Progressive

    Cons

    -Work life balance is still a little rough however they are making strides to help with this.


  3. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Engagement Activities
    Travel
    Ability to receive guidance and coaching
    Gym
    Team building events

    Cons

    A lot of employees have been working there for 15+ years. They are not open to change or progressive advice.

    Poor work/life balance

    Lack of individual responsibility

    Advice to Management

    Relax.


  4. Helpful (2)

    "Poor management that never gives positive coaching."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Philadelphia, PA
    Current Employee - Territory Manager III in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Freedom and flexibility to own your own assignment. 3 weeks vacation to start with and company car is a nice place bonus.

    Cons

    Always having a new directive to meet even before the previous one was met. Workload is stressful and unbearable especially for new hires who haven't even learned the position yet. Their is no comradery on the team and everyone is for themselves for the most part. Coming from SFNTC this wasn't the culture at all and it's disheartening.

    Advice to Management

    Treat your employees as if it were yourself in the field everyday trying to juggle 10 things at once while having something new thrown into the mix weekly. It's not fun!!


  5. "Churning."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Denver, CO
    Current Employee - Territory Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    If you like mindless work and getting micromanaged into oblivion, Denver Market for Reynolds is your dream job.

    Company Car
    Decent Pay
    401k
    Vegas trip every couple of years
    If you play the game, can be a long term career.

    Cons

    Micromanaged and always hiring to replace you. If you don't go by the book, they will throw you out. Work in gas stations and horrible convenience stores. Merchandising tobacco on a dirty floor and store.

    Advice to Management

    Get on the same page. This company used to be built on an actual concept and now it's all based on where you live. Denver Market is strict and fire people all the time. Most other places, you can work 3 hours a day, make sure your stores are not on fire and you won't get fired.


  6. "Good people"

    Star Star Star Star Star
    Current Employee - Electronics/Instrumentation Tech in Winston-Salem, NC
    Current Employee - Electronics/Instrumentation Tech in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people to work with. Everyone gets along and is very nice. It is climate controlled which is NICE!

    Cons

    A lot of supervisors that are always look over your back. They are everywhere throughout this place.

    Advice to Management

    less management


  7. "Reynolds American Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Scientist in Winston-Salem, NC
    Current Employee - Senior Scientist in Winston-Salem, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than a year)

    Pros

    The base pay and bonuses are great. Benefits are average.

    Cons

    Exposure to cigarette smoke, especially in R&D.


  8. Helpful (2)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III in Winston-Salem, NC
    Former Employee - Territory Manager III in Winston-Salem, NC
    Negative Outlook

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    The company car was one the biggest perks, benefits were great, 401k matching, Cell phone discount, and allowance. Great health and dental benefits.

    Cons

    They constantly use a "promotion" over your head to encourage you to work harder but promotions are few and far between. Management was constantly changing so you were always having to build a relationship and prove yourself to a new manager to get a good yearly review. I personally had 3 different managers in 5 years and 3 different Regional Directors. You do something one way then another manager comes in and "prefers" it another way. Job depends strongly on the manager. After the acquisition of Lorillard they doubled the work load for employees. The amount of work you have to do to get a promotion (which you WILL have to relocate to) compared to the pay raise you get is crazy. You could just find another job if you wanted the pay increase.

    Advice to Management

    Stop playing the competition game with your teams. When teammates feel they are in competition for a promotion the work environment gets tense.


  9. "Production Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production in Tobaccoville, NC
    Former Employee - Production in Tobaccoville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    Even though they pay $10 less an hour now for new employees, that salary is still pretty decent for most people. Weekends off most of the time. A lot of the people there are helpful and nice. There are some jackasses though.

    Cons

    The layoff threat is real. All it takes is someone at the top to decide they can save a buck and you will be gone. They will replace you with temp workers from Debbie's or whatever service they use nowadays. Also, don't even bring up a union. After a vote that was very close to bringing in a union, they laid off the whole primary department along with many machine operators and mechanics. Didn't matter which way you voted or who you supported. They don't care about employees anymore. They spend ungodly amounts of money making propaganda films to sway you toward their way of thinking. The pay is much less now. They hire you in at $10 less an hour than what it used to be. You will be working along side of people making much more than you doing the same jobs. If you are a substandard employee they seem to treat you better than if you are a hard worker. Some supervisors hover over you like vultures. It is kind of comical. There is the good 'ol boy network also, although it's probably not as bad now as it used to be.


  10. Helpful (1)

    "Great company with an equally great compensation package"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Tampa, FL
    Current Employee - Territory Manager III in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    The money, the people, and the freedom to define your path to success.
    We always stay in nice hotels
    We have team lunches and dinners and team building nights of fun
    We have fun and work smarter as a team
    The upper management is a great group and there is always a good time planned when an executive is visiting
    If you have a great DM that challenges you and works with you to develop your skill set, then you have struck Turkish Gold! (tobacco reference)
    You will develop relationships with interesting and good people from all over the world (I know more millionaires from foreign countries, then I ever imagined I would meet in my lifetime!)
    I was paid out over $25k in purely bonus money for 2016... that pretty much sums up how they take care of everyone in the organization and reward our hard work.
    You never know what to expect each day (in a good way)
    The training and development workshops are enjoyable and you can get a lot out of them if you have the right mindset of wanting to learn and better yourself and your abilities

    Cons

    Our CRM software, 'Falcon' was possibly developed by terrorists to torture us... Just kidding, but the IT support is a great resource and they have always fixed any issue that I have experienced.
    All accounts are not necessarily environments that are conducive for business.
    It can be stressful and difficult to manage everything all the time, but utilize all the resources provided by the company (and especially a good DM or mentor) and you will achieve your goals and be able take your success to the bank... literally!
    It is difficult to get promoted, even with hard work and constantly thriving to grow your area
    You will make a sincere effort to be viewed as a credible business advisor to all your accounts, but some will always refer to you as the "coupon guy" or they just won't have the motivation or ability to work with you to further develop their business.
    The amount of work required just to deal with a price change of under $1 is frustrating
    Getting placed in an undesirable territory will make it a tough road ahead, but it will build character and make you a stronger individual.

    Advice to Management

    I sincerely enjoyed most interactions that I have had so far with any member of management because you all (for the most part) are approachable and genuine people. It is always refreshing having an executive visit and getting to talk about topics unrelated to work.


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