Reynolds American Reviews

Pros

As mentioned in many prior reviews, the benefits are superb. The company is constantly on the edge of it's seat finding and thinking of new ways to take care of it's employees.

> Company Car - GMC Terrain ($150 is taken out of every other check to cover expenses. All servicing, fuel and anything else related to the vehicle is covered.
> Cell phone and at-home Internet service allowance.
> Company electronic devices including and at-home monitor and accessories for employee office.
> Covered moving expenses for new-hires and promotions
> and the list goes on...

Another big benefit is the support and guidance to help progress your career in the right direction. The company firmly believes in educating and providing the right resources to raise the bar of it's employees.

You also have the autonomy to manage your own territory while striving to achieve the company goals. With that being said, you don't have a boss breathing down your neck 5 days a week. In my personal experience, my supervisor trusts my business decisions and gives me the support I need, when I need it. That type of work environment is priceless to me and has truly allowed me to evolve into a more responsible, business-minded individual.

Advice to Management

It is our people that make our brands special and strong. Continue to put the employees first and we will continue to make the magic happen! In order to be more competitive, the pay structure needs to be revisited. There is about a 15k gap between our largest competitor for the TM role.

Pros

If you enjoy an inspiring environment, a company that fuels innovation, a company that invests in employee development, being empowered to be creative, and being surrounded by amazing talent, this company is for you.

Pros

RAI is an interesting organization that has such a long history and so many tenured employees. This is a great asset in celebrating the successes that got the company to where it is today. The organization is filled with many people who are extremely passionate about their jobs and the company's mission to transform tobacco. The new CEO Ricardo Oberlander is a genuine leader who I've had the opportunity to see interact with many employees. He listens; he brings years of experience; and he is committed to leading the company for future success.

Advice to Management

Transparency is critical, especially during this very ambiguous time of change with the BAT acquisition.

Pros

Reynolds American takes great care to recruit top talent and onboard new employees in a way I’ve not experienced in my 20-year career. That means you get the chance to work with smart people who are set up for success. The culture is friendly and supportive and the opportunities from a business and personal development standpoint are profound.

The benefits package is generous and the company truly lives the “great place to work” accolades they’ve received. While Winston-Salem, NC is a smallish city, it has a lot to offer once you get to know it.

The new CEO, Ricardo Oberlander is a transformative leader and it’s exciting to hear him talk about the innovative path the company is on.

So many people have been here for decades, literally. That’s a testament to the culture, leadership, and real opportunities to grow and shape your career.

Advice to Management

Continue to value the people that are committed to the company and stay transparent.

Pros

I joined RAI more than 10 years ago because I thought it would be an interesting, challenging job. Boy, was it ever. Yes, it's a high-performing culture with high expectations and there's a lot of work, but you do grow and you are well rewarded as other reviewers have said. Mostly, I enjoy the stimulation and working with some terrific people in a very collaborate environment.

Advice to Management

Manage down, not just up. People will love you for it and give you their loyalty.

Pros

Great benefits and competitive pay. I love the fact that the pay structure is published for all to see. The work is challenging and I have grown professionally as a result. My managers have all been deeply involved in my development and I have the flexibility to chart my own professional journey. I truly own my projects and am given the opportunity to make impactful decisions. The absolute best part about the job is the people! Working here is almost like joining a family. People truly care for each other and help each other inside and outside of work. Making personal connections at work is supported through employee events and "success" celebrations.

Advice to Management

Ensure that employees are in the loop on any changes well ahead of time. Keep up the meetings with Ricardo - the new CEO. We all want to continue to interact with him and also see him active in the community.

Pros

Benefits-health, car, internet/phone allowance. Fleet management is great.

Advice to Management

Listen to your employees. Figure out a reasonable salary for TM's. I guarantee you that your retention rate will increase significantly, especially in the San Francisco region. You can't expect people to live off of the salary in certain cities/states. Someone in New York City should not be making the same amount as someone in rural Kansas. Plus, the workload is insane with the new tracking system, excessive amount of brand launches and unreasonable expectations placed on TM's.

Pros

Challenging, Great Benefits, People Oriented, Career Progression

Pros

Benefits great. Flexible with a great work-life balance

Advice to Management

Keep on focusing on the people!

Pros

Benefits you're okay, that's about it

Advice to Management

You need to clean house with some of your district managers if they've hired a bunch of people and those people are gone it's not the people that's the problem.