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Reynolds American

Part of BAT
Engaged Employer

Reynolds American

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Reynolds American Reviews

Updated Jun 3, 2023

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Found 1,428 of over 2K reviews
2.3
19% Recommend to a Friend
Reynolds American President and CEO Guy Meldrum
19% Approve of CEO

Found 1,433 of over 2K reviews

2.3
19%
Recommend to a Friend
19%
Approve of CEO
Reynolds American President and CEO Guy Meldrum
Guy Meldrum
282 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Benefits are great!(in 224 reviews)
  • "Good pay Extremely involved internship(in 84 reviews)
  • "Generally great people to work alongside (There is always a few bad eggs.)(in 72 reviews)
  • "Good Salary and Benefit comparable to other consumer products companies.(in 50 reviews)
  • "Great work life balance: Opportunity to work from remote(in 46 reviews)
Cons
  • "Management changes the strategy to quick and micro management.(in 56 reviews)
  • "Luckily I have a good manager but I know a lot of colleagues that weren't as fortunate.(in 55 reviews)
  • "This leads to crippling short termism and a toxic culture to constantly acquiesce with whatever London wants even though the US market is very different.(in 45 reviews)
  • "Upper management is clueless, greedy, they figure out a way to pay you less for a crushing level of work.(in 34 reviews)
  • "Great way to keep seasoned and tenured territory managers motivated.(in 34 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Reynolds American and is not affected by filters.

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  1. 5.0
    Current Employee, more than 5 years
    Featured Review

    Great company!

    Oct 6, 2022 - Territory Sales Manager in Winston-Salem, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company with many growth opportunities!

    Cons

    NC location leaves a bit to be desired.

    Be the first to find this review helpful
  2. 5.0
    Current Employee, less than 1 year

    Review

    Jun 19, 2022 - Senior Director Finance in Winston-Salem, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lot of opportunities to work in all areas of finance

    Cons

    Not many examples to share

    1 person found this review helpful
  3. Join the Reynolds American team
    See Our Latest Jobs
  4. 1.0
    Current Employee, more than 10 years

    Going down the drain

    Jun 3, 2023 - Senior Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Parental leave is great except when you have to cover for your colleagues during the 16 week leave of absence

    Cons

    Constant change of direction. Lack of formalized onboarding for new hires. Opportunities for advancement have dwindled as majority of director level and above openings go to international or external hires. Operations culture is horrible and I blame our EVP for that. We have to jump immediately on any issue the Ops EVP raises, even if it’s a moronic request and your saddled with real work that impacts the bottom line. His leadership style is atrocious and all his underlings are nothing but “yes” people. And he can stop with telling us not to “bitch and moan”…his exact words on multiple occasions.

    Continue reading
    Be the first to find this review helpful
  5. 4.0
    Current Employee, more than 10 years

    Great company until...

    Apr 1, 2023 - Senior Director in Winston-Salem, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Open, collaborative, welcoming environment with a lot of smart, capable people. Lots of opportunities for continuous learning. Challenging career that is never boring. Fast moving, ethical, sound science. Excellent benefits.

    Cons

    Scientists are not valued now that BAT has taken control. It's not possible to progress along the technical path, as the glass ceiling is hit early in career. The only way to progress is to move into management, further diluting what used to be a strong scientific knowledge base and capability. Future reliance will be on external consultants and contractors with no vested interest in the company. Diversity and Inclusion is great until it swings to overlooking more capable people in favor of "making the percentages look good". Short sited goals will cripple the science which is so important in moving the company to a strategically strong future beyond tobacco, beyond nicotine.

    Continue reading
    7 people found this review helpful
  6. 2.0
    Former Employee, more than 10 years

    Not Great, Not Horrible

    Mar 3, 2023 - Senior Territory Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PTO, 401k Match, Paid Family leave, phone and internet reimbursement, local teams, company car when used for 200+ personal miles per month.

    Cons

    Let’s start this by stating I had a great career at RAI. Made lasting friendships with multiple people at different levels and locations in this organization. People need to get over the fact most employees are a number at this place - it’s pretty much the same at any other company larger than 500 people. The TM role is what you make it. Not a difficult role (30-35 hrs per week). The hardest part is staying motivated to go into gas stations and smoke shops day after day. Another part of the job that absolutely sucks is covering vacant assignments; a constant additional workload that you receive very very little credit for. The pay needs to increase about 10% for anyone with 5+ years experience, anytime there is a new starting wage the senior tm wage needs to adjust accordingly. The stress of the job is relative to who your direct manager is - mine was great, but there is a major inconsistency between divisions, regions, and sales areas. The TM role is likely not a great fit unless it is your first job out of college - even then I’d consider other options first.

    Continue reading
    19 people found this review helpful
  7. 3.0
    Current Employee, more than 10 years

    Wake Up Britain

    Mar 21, 2023 - TMR 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company benefits, great colleagues, generally has been a great company to work for until BAT took over.

    Cons

    Since BAT took over the previous company value of "work, life, balance" is gone. The Last restructure was brutal. Statements made about it being a global restructure where false. Most of the cuts were "made in America" (their top earning global entity). The new parent company has no empathy. We all waited 6 months to find out our fate and no one was motivated. Instead of inspiring workers to achieve high standards they created a "swinging door" mentality. Those of us left are now cleaning up the mess from colleagues who embraced this call coverage strategy with no intention of working until they discovered their fate.

    Continue reading
    17 people found this review helpful
  8. 4.0
    Current Employee, more than 5 years

    Transition times still make a great place to work

    May 29, 2023 - Senior Manager in Winston-Salem, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    We are going through a tough transition, however leadership intentions are in the right place. Reynolds cares about your development through our various training efforts. They show they care about your family through flexible work schedules, paid parental leave and more.

    Cons

    Workload is still very high, however the leadership is aware and are making efforts to improve the balance.

    Be the first to find this review helpful
  9. 3.0
    Former Employee

    Production

    Jun 2, 2023 - Production Supervisor in Malvern, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fair pay for all employees

    Cons

    Union environment not challenged by management

    Be the first to find this review helpful
  10. 1.0
    Current Employee, more than 3 years

    Reynolds First

    May 1, 2023 - Senior Territory Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Vehicle, Pay is “ok”, benefits even though you have no time to use them.

    Cons

    Where to even begin… I am honestly sad at what this company has come to. I took this job for its values. It cared greatly about its people, their health, and their families. It is no longer that. We are working under a “Reynolds First” moto, and that spills into everything else. You are expected at 100% at everything you do, and that is very hard to do for a company who makes it very clear you are nothing but a number to them. We are working long days and hours to just make our coverage, and aren’t even able to utilize our vacations. The stress and toll this job has taken on so many people is unbelievable. I used to be proud to work here and how I’m honestly embarrassed I still do.

    Continue reading
    17 people found this review helpful
  11. 4.0
    Former Employee, more than 5 years

    Good position but company politics are difficult

    May 5, 2023 - Materials Manager in Winston-Salem, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and good benefits

    Cons

    Top Management cleared out all of the old management. Shrinking company overall.

    Continue reading
    1 person found this review helpful
Viewing 1 - 10 of 1,433 Reviews
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Reynolds American Reviews FAQs

Reynolds American has an overall rating of 2.3 out of 5, based on over 1,502 reviews left anonymously by employees. 19% of employees would recommend working at Reynolds American to a friend and 19% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Reynolds American employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Reynolds American. This rating has decreased by -1% over the last 12 months.

19% of Reynolds American employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Reynolds American 2.3 out of 5 for work life balance, 1.9 for culture and values and 2.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Reynolds American to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.

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Reynolds American Careers

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Discover Since our founding over a century ago, we’ve been an enduring and dynamic leader in a highly competitive marketplace. Today,...More

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Reviews by Job Title

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Reynolds American

16 days ago

Careers
We are transforming not only our business but also how we develop and plan careers for our people at Reynolds. This week, we launched Career Hub to support line managers and employees in understanding, navigating, and driving career progression by providing advanced tools and resources needed to get started on the right path. Our ambition is to build the most robust next generation of leaders to successfully lead our business, now and in the future.
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Reynolds American

38 days ago

Careers
If you asked anyone who works closely with Borgia Walker, Vice President of Strategic Projects, which one of our Ethos she embodies most, chances are the answer would be #BOLD. Borgia believes in taking a chance. She did just that by moving from her hometown of Louisville, KY to Winston-Salem, NC to start a new role nearly 20 years ago, and started a new chapter of her inspiring career. A veteran Reynolds employee, Borgia has seen the organization go through iterations of change, making her the perfect fit for navigating others through ambiguity. Through her work and life experiences, Borgia brings together a wealth of knowledge to educate our workforce on our transformation journey and arm them with the resources they need to be successful in an ever-changing environment. Her philosophy for navigating the unknown is believing in yourself. She says, “Find something you're passionate about and jump in. Get involved and then I think you'll find the path as you go.” #BeTheChange
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Glassdoor has 1,502 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.