Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated February 15, 2017
27 reviews

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2.0
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Debra A. Crew
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27 Employee Reviews

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Pros
  • Team spirit with good work life balance (in 36 reviews)

  • Great benefits - focused on making RAI one of the best companies to work for (in 69 reviews)

Cons
  • Work-life balance is very challenging (in 18 reviews)

  • tobacco industry has a lot of negative perceptions most of which not valid - legal industry - operating very ethically (in 20 reviews)

More Pros and Cons

  1. "Contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Contractor in Winston-Salem, NC
    Current Employee - Independent Contractor in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    Plenty of work on my project. Some people have signed up for a 6-month contact and stayed on for several years.

    Cons

    Security cameras everywhere; badge in at every door, every turn (or so it seems)


  2. "Not What You Think"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Good benefits
    Set your own schedule

    Cons

    Limited growth, especially for those of color
    Management enforces rules selectively
    Management does not have proper training prior to being placed in management roles
    Safety is not a concern for employees that work in dangerous metropolitan areas

    Advice to Management

    Practice what you preach and learn to understand individuals from all socio-economical backgrounds.


  3. Helpful (2)

    "Glass ceiling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Reynolds American full-time (More than 10 years)

    Pros

    Great training, decent pay, and decent benefits.

    Cons

    Too many cliques, no advancement for African Americans, and core values only means something to a few instead of the masses - especially senior leadership.

    Advice to Management

    Practice what you preach, and get rid of the bad apples. People of color have no realistic chance of making it to the top. Glass ceiling!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Favortism comes first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operator in Tobaccoville, NC
    Current Employee - Operator in Tobaccoville, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time

    Pros

    The pay is good. But you pay back with all your free time.

    Cons

    No matter your degree or practical experience will get you ahead in this company. It is all about who you know. Any review stating otherwise, is one of the chosen few.

    Advice to Management

    No matter how much you pay; it is not enough for a single parent to miss time with their children in order to work 7 days a week now (for over a year) simply because management doesn't know how to run a department. I know 10 people right now planning to quit within 3 months. I am one.


  6. Helpful (3)

    "Over worked. Underpaid."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    This used to be a great company to work for. Over the past 2 years it has changed drastically. The only pro now would be the company car, with free gas.

    Cons

    The workload and expectations are extremely high in comparison to what the salary is. It is expected that you work 60 hour weeks.. And that is still not good enough. The majority of the "store owners" you work with are not very intelligent and that is what your hard work and bonus is based on. All the managers have been in the TM roll but somehow forget what it is like once they are in a management roll and have unrealistic expectations. Do yourself a favor and stay away. The stress the management puts on you is not worth the pay, especially if you live in California.

    Advice to Management

    Pay your people for the work you are expecting them to do. TMs are underpaid and overworked. You will continue to have high turnover until that is fixed. Remember what it is like to be a a TM and stop micro managing everything!!


  7. Helpful (1)

    "Don't apply if a lot of Sales Expirence!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager I
    Current Employee - Territory Manager I
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    promise of good salary, car benefits

    Cons

    - They are really looking for kids out of college without real Sales expierence
    - YOU MUST RELOCATE!!!

    Advice to Management

    Hire professional Sales people


  8. Helpful (3)

    "Your job depends on your manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trade Marketing Manager in Phoenix, AZ
    Current Employee - Trade Marketing Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    -Good entry level position
    -Company car and good benefits

    Cons

    -Upper level management
    -Too many tasks that are required that doesn't impact business
    -Management promotes on mobility instead of ability

    Advice to Management

    - Don't get in the way


  9. Helpful (2)

    "Good entry level job, hard to move up. No commission for sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Great benefits: Company Car, Free Gas, Lots of Vacation, 401K Matching, Medical/Dental/Vision, Short term disability benefits, etc.

    Cons

    Company is slow to change procedures that aren't working well. The workload and expectations are totally dependent upon who your direct manager is.

    Advice to Management

    Have HQ decision makers spend more time with TM's in order to better understand what is going on at retail.


  10. Helpful (1)

    "Horrible Work/Life Balance"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Company car, benefits, vacation and freedom to work independently

    Cons

    Micro management, constant changing objectives, repetitious work


  11. "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time

    Pros

    Pay is ok for first time territory manager.

    Cons

    Too much work, district managers are aloof .

    Advice to Management

    Listen to your sales reps.



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