Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated July 22, 2017
71 reviews

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3.0
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Debra A. Crew
3 Ratings

71 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 43 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 71 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 22 reviews)

  • Tobacco industry, management can be overbearing for a simplified job description (in 23 reviews)

More Pros and Cons

  1. "Territory Manager III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Schedule, company car ($150/month), co-workers (mostly good people), and benefits from day one. Managers are ok but you will run into some that are horrible. The training is very good.

    Cons

    Very stressful with too many tasks thrown at TMs. Resigning contracted stores, trying to keep up with consumer engagements, Newport Platinum launch, Vibe expansion, and resetting... including unnecessary tasks from management. Some TMs might have it better and others might have an overbearing manager. All of this comes with little pay increases and/or promotions. In addition, if you want to be promoted you will need to relocate.

    Advice to Management

    Be realistic and have a better understanding of what is happening in the field. Pay better and motivate your sales team. Too much pressure on TMs.


  2. Helpful (4)

    "TMII--OverHyped Cig Merchendiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TMII in Midwest, WY
    Current Employee - TMII in Midwest, WY
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    - Freedom/work from home
    - Most people you work with are great
    - awesome sales training programs
    - pretty solid "tools" for the job

    Cons

    - Pay is not even 1st in tobacco company segment, huge negative... even getting "promoted" is minimal jumps
    - gas stations... all day... everyday
    - promotions are limited at best..and favoritism rating system is used. (seriously call it as it is)
    - so much stress for no reason.. the job is not rocket science but management makes it out to be, very sad!

    Advice to Management

    Great to start career.... but Please pay more, realize that millennial's and future generations are going to go elsewhere due to UNREALISTIC workload

  3. "Take the good with the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Macon, GA
    Current Employee - Territory Manager in Macon, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Great benefits. Cell and Internet Allowance, Tuition reimbursement, car..

    Cons

    Cliquish, Good ole boy, and Unfair / inconsistent promotion practice; limited career advancement

    Advice to Management

    When it comes to promotions, treat everyone the same.


  4. "Trade Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Benefits, company car, 401K, work from home.

    Cons

    Relocation to move up.

    Advice to Management

    Succession process is grueling, and you lose talent due to mobility.


  5. Helpful (1)

    "Churning."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Denver, CO
    Current Employee - Territory Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    If you like mindless work and getting micromanaged into oblivion, Denver Market for Reynolds is your dream job.

    Company Car
    Decent Pay
    401k
    Vegas trip every couple of years
    If you play the game, can be a long term career.

    Cons

    Micromanaged and always hiring to replace you. If you don't go by the book, they will throw you out. Work in gas stations and horrible convenience stores. Merchandising tobacco on a dirty floor and store.

    Advice to Management

    Get on the same page. This company used to be built on an actual concept and now it's all based on where you live. Denver Market is strict and fire people all the time. Most other places, you can work 3 hours a day, make sure your stores are not on fire and you won't get fired.


  6. "Just keep piling it on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Benefits of this job are great.
    Company car with gas card, 401 has great match, company am ex, allowance for internet and phone. Better than most companies treat sales people.

    Cons

    Advancement all depends where you are and who your manager is. If your manager isn't respected nobody will give you the time of day. Company keeps aquiring new brands and launching new products so work load is continuously getting bigger without any raises except a one time additional bonus.

    Advice to Management

    Conferences only do do much to boost an overworked sales force. If you keep expanding on portfolio and expectations there needs to be a permanent incentive.


  7. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    Best company to work for

    Cons

    they can a lot better on the salary

  8. Helpful (2)

    "Pretty good but can be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than a year)

    Pros

    - Hands down the people you work with
    - Benefits, company car, monthly reimbursements
    - Long-term strategic vision
    - Culture of gratitude

    Cons

    - In Field Trade Marketing, home office is pushing too many initiatives all at once
    - Like any large organization, the optics of your work may be more important than the actual work you do. Can't blame anybody, the evaluation process is tough when you rarely work with the people who are judging you
    - Very limited opportunities to move across functions or up the ladder. NEED TO BE MOBILE

    Advice to Management

    We have great brands, and field trade marketing needs the time to implement initiatives so we can move the business forward.

    If I was an SD, AVP or higher, I would institute a system to garner anonymous feedback from TMs. When you come out to the field, TMs are out to impress you, not show you the actual struggles. This is causing a massive disconnect between our execution strategy and the reality of the field.

    You want a coaching culture, walk the walk, don't just talk the talk. HONEST feedback is what you need to grow the business. You want to be market leaders, go the extra mile and listen to your TMs.


  9. "Great company for entry level sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time

    Pros

    Great annual bonus, company car, and flexibility.

    Cons

    Managers micro manage, tons of busy work, you never come home without bringing your work home. Lack of work life balance. Upper management only care about meeting numbers verse the People driving the numbers. More growth opportunities needed. TM role can become monotonous.

    Advice to Management

    Be more compassionate understand that employees will work harder when they're appreciated. More growth opportunities within the company is needed.


  10. Helpful (1)

    "great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time

    Pros

    relaxed, self motivation, give car and pay for insurance and maintenance as well

    Cons

    on my own, always on the go, few poeple you'll meet are rude. especially the top tier


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