Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated May 24, 2017
113 reviews

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3.0
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Debra A. Crew
1 Rating

113 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 39 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 68 reviews)

Cons
More Pros and Cons

  1. "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III in Winston-Salem, NC
    Former Employee - Territory Manager III in Winston-Salem, NC
    Negative Outlook

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    The company car was one the biggest perks, benefits were great, 401k matching, Cell phone discount, and allowance. Great health and dental benefits.

    Cons

    They constantly use a "promotion" over your head to encourage you to work harder but promotions are few and far between. Management was constantly changing so you were always having to build a relationship and prove yourself to a new manager to get a good yearly review. I personally had 3 different managers in 5 years and 3 different Regional Directors. You do something one way then another manager comes in and "prefers" it another way. Job depends strongly on the manager. After the acquisition of Lorillard they doubled the work load for employees. The amount of work you have to do to get a promotion (which you WILL have to relocate to) compared to the pay raise you get is crazy. You could just find another job if you wanted the pay increase.

    Advice to Management

    Stop playing the competition game with your teams. When teammates feel they are in competition for a promotion the work environment gets tense.


  2. Helpful (1)

    "Concentrate on the employees that make the business sucessful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in Tobaccoville, NC
    Current Employee - Mechanic in Tobaccoville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Good benefits decent pay

    Cons

    Too many managers time off can be tough to get

    Advice to Management

    We all know you don't want to cut your own but when managers outnumber people actually producing the product there is a problem. When there are new job opportunities do not hire someone who knows nothing about the business there are plenty of qualified employees that truly would make a difference. Reward excellence besides a once a year bonus. Why try harder all year when the only reward that you can get is possibly a 4 on your review and increase your bonus by $2000? When there is no chance of any type of a merit pay increase you get excellent employees that just stagnate and do enough to get by.


  3. "Territory Manager Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in New York, NY
    Current Employee - Territory Manager III in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Company car for personal use
    Cell phone and internet allowance
    Dynamic and challenging environment
    Employee development focus at every level
    Great people
    Great CEO

    Cons

    Tobacco industry
    No clear structure as to how people are promoted
    Promotions are one-dimensional - follow same path for everyone. No cross department training or opportunities except if you know someone in the higher ups
    Constantly increasing work-load and unrealistic sales expectations.
    Consumer engagements goals unrealistic and everyone within the company knows it but does not want to admit the obvious.

    Advice to Management

    Focus on creating a structure of promoting people that truly deserve it and not those who are playing politics and are constantly in their bosses face. Remove the CE goal and let CEs truly be a natural conversation about the products.Last, but not least, get rid of the IDPs - 90% of the employees hate it and just write them without really caring about them.


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  5. Helpful (2)

    "Great To Start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tm3 in Nashville, TN
    Former Employee - Tm3 in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Car Allowance
    - Benefits
    - Can work with good people
    - Vacation/Sick Time

    Cons

    - Workload does not equal Pay
    - 90% of Job depends on immediate manager
    - Gas Stations

    Advice to Management

    You are losing talent to lack of pay... people don't want to travel all over the united states to make only 8-10k more. You need more advancement paths and base salary is a disaster.


  6. Helpful (2)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Highland, IN
    Current Employee - Territory Manager in Highland, IN
    Recommends
    Positive Outlook

    I have been working at Reynolds American full-time (More than a year)

    Pros

    Company car, taxed gas, decent bonus, if boss is good and you love your living situation can be a sweet gig

    Cons

    would like to see base pay increase, also more transparency on promotion process and why some reps get promoted over others.


  7. Helpful (1)

    "Good opportunity for young professionals if you're willing to move where they want you to"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Columbia, MO
    Former Employee - Territory Manager in Columbia, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 3 years)

    Pros

    Company car, 401k matching, internet and cell phone assistance, 3 weeks vacation off the get go.

    Cons

    ALL advancement depends on the relationship you have with your immediate boss. Lots of political bs. Company won't allow you to transfer to a more desirable territory because it's too difficult to hire new employees to take crappy territories. Awful philosophy by the company. Why wouldn't you show your appreciation to employees who have been with the company for a while?

    Advice to Management

    See the big picture. Stop focusing on the little details that make little to no difference in doing your job


  8. Helpful (1)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Winston-Salem, NC
    Current Employee - Territory Manager III in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American (More than 8 years)

    Pros

    Awesome company Benefits company takes care of its employee.

    Cons

    You may get an unethical boss who lacks character.


  9. Helpful (1)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Trade Marketing Representative III in Winston-Salem, NC
    Current Employee - Trade Marketing Representative III in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    The benefits are great. A lot of freedom in the position. Okay compensation. There's ability to get promoted and move up in the company.

    Cons

    They promote on the mobility instead of ability. To many chefs in the kitchen in upper management. The industry is truly evil.

    Advice to Management

    Look in the mirror


  10. "Territory Manager"

    Star Star Star Star Star
    Current Employee - Trade Marketing Representative III in Los Angeles, CA
    Current Employee - Trade Marketing Representative III in Los Angeles, CA

    I have been working at Reynolds American (More than 3 years)

    Pros

    Autonomy, good pay, company car

    Cons

    Working for an evil company


  11. Helpful (3)

    "TM 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Grand Haven, MI
    Former Employee - Territory Manager in Grand Haven, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American (More than 8 years)

    Pros

    left alone to do your job most of the time, good pay and benefits. Ancillary benefits are pretty good too, they pay for cell phone, home internet and provide a nice company car.

    Cons

    management is mostly at a loss, they cant think on their own. a lot of dumb, time wasting projects that do not result at any sales increases only serve to justify that someone that isn't in the field is trying to do their job.


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