Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated July 18, 2017
121 reviews

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3.0
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Debra A. Crew
5 Ratings

121 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 43 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 70 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 22 reviews)

  • Tobacco industry, management can be overbearing for a simplified job description (in 23 reviews)

More Pros and Cons

  1. "Take the good with the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Macon, GA
    Current Employee - Territory Manager in Macon, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Great benefits. Cell and Internet Allowance, Tuition reimbursement, car..

    Cons

    Cliquish, Good ole boy, and Unfair / inconsistent promotion practice; limited career advancement

    Advice to Management

    When it comes to promotions, treat everyone the same.


  2. Helpful (2)

    "TMII--OverHyped Cig Merchendiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TMII in Midwest, WY
    Current Employee - TMII in Midwest, WY
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    - Freedom/work from home
    - Most people you work with are great
    - awesome sales training programs
    - pretty solid "tools" for the job

    Cons

    - Pay is not even 1st in tobacco company segment, huge negative... even getting "promoted" is minimal jumps
    - gas stations... all day... everyday
    - promotions are limited at best..and favoritism rating system is used. (seriously call it as it is)
    - so much stress for no reason.. the job is not rocket science but management makes it out to be, very sad!

    Advice to Management

    Great to start career.... but Please pay more, realize that millennial's and future generations are going to go elsewhere due to UNREALISTIC workload

  3. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Engagement Activities
    Travel
    Ability to receive guidance and coaching
    Gym
    Team building events

    Cons

    A lot of employees have been working there for 15+ years. They are not open to change or progressive advice.

    Poor work/life balance

    Lack of individual responsibility

    Advice to Management

    Relax.


  4. Helpful (1)

    "Churning."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Denver, CO
    Current Employee - Territory Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    If you like mindless work and getting micromanaged into oblivion, Denver Market for Reynolds is your dream job.

    Company Car
    Decent Pay
    401k
    Vegas trip every couple of years
    If you play the game, can be a long term career.

    Cons

    Micromanaged and always hiring to replace you. If you don't go by the book, they will throw you out. Work in gas stations and horrible convenience stores. Merchandising tobacco on a dirty floor and store.

    Advice to Management

    Get on the same page. This company used to be built on an actual concept and now it's all based on where you live. Denver Market is strict and fire people all the time. Most other places, you can work 3 hours a day, make sure your stores are not on fire and you won't get fired.


  5. Helpful (3)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III in Winston-Salem, NC
    Former Employee - Territory Manager III in Winston-Salem, NC
    Negative Outlook

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    The company car was one the biggest perks, benefits were great, 401k matching, Cell phone discount, and allowance. Great health and dental benefits.

    Cons

    They constantly use a "promotion" over your head to encourage you to work harder but promotions are few and far between. Management was constantly changing so you were always having to build a relationship and prove yourself to a new manager to get a good yearly review. I personally had 3 different managers in 5 years and 3 different Regional Directors. You do something one way then another manager comes in and "prefers" it another way. Job depends strongly on the manager. After the acquisition of Lorillard they doubled the work load for employees. The amount of work you have to do to get a promotion (which you WILL have to relocate to) compared to the pay raise you get is crazy. You could just find another job if you wanted the pay increase.

    Advice to Management

    Stop playing the competition game with your teams. When teammates feel they are in competition for a promotion the work environment gets tense.


  6. Helpful (1)

    "Concentrate on the employees that make the business sucessful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in Tobaccoville, NC
    Current Employee - Mechanic in Tobaccoville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Good benefits decent pay

    Cons

    Too many managers time off can be tough to get

    Advice to Management

    We all know you don't want to cut your own but when managers outnumber people actually producing the product there is a problem. When there are new job opportunities do not hire someone who knows nothing about the business there are plenty of qualified employees that truly would make a difference. Reward excellence besides a once a year bonus. Why try harder all year when the only reward that you can get is possibly a 4 on your review and increase your bonus by $2000? When there is no chance of any type of a merit pay increase you get excellent employees that just stagnate and do enough to get by.


  7. "Territory Manager Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in New York, NY
    Current Employee - Territory Manager III in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Company car for personal use
    Cell phone and internet allowance
    Dynamic and challenging environment
    Employee development focus at every level
    Great people
    Great CEO

    Cons

    Tobacco industry
    No clear structure as to how people are promoted
    Promotions are one-dimensional - follow same path for everyone. No cross department training or opportunities except if you know someone in the higher ups
    Constantly increasing work-load and unrealistic sales expectations.
    Consumer engagements goals unrealistic and everyone within the company knows it but does not want to admit the obvious.

    Advice to Management

    Focus on creating a structure of promoting people that truly deserve it and not those who are playing politics and are constantly in their bosses face. Remove the CE goal and let CEs truly be a natural conversation about the products.Last, but not least, get rid of the IDPs - 90% of the employees hate it and just write them without really caring about them.

  8. Helpful (2)

    "Great To Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tm3 in Nashville, TN
    Former Employee - Tm3 in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Car Allowance
    - Benefits
    - Can work with good people
    - Vacation/Sick Time

    Cons

    - Workload does not equal Pay
    - 90% of Job depends on immediate manager
    - Gas Stations

    Advice to Management

    You are losing talent to lack of pay... people don't want to travel all over the united states to make only 8-10k more. You need more advancement paths and base salary is a disaster.


  9. Helpful (2)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Highland, IN
    Current Employee - Territory Manager in Highland, IN
    Recommends
    Positive Outlook

    I have been working at Reynolds American full-time (More than a year)

    Pros

    Company car, taxed gas, decent bonus, if boss is good and you love your living situation can be a sweet gig

    Cons

    would like to see base pay increase, also more transparency on promotion process and why some reps get promoted over others.


  10. Helpful (1)

    "Good opportunity for young professionals if you're willing to move where they want you to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Columbia, MO
    Former Employee - Territory Manager in Columbia, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 3 years)

    Pros

    Company car, 401k matching, internet and cell phone assistance, 3 weeks vacation off the get go.

    Cons

    ALL advancement depends on the relationship you have with your immediate boss. Lots of political bs. Company won't allow you to transfer to a more desirable territory because it's too difficult to hire new employees to take crappy territories. Awful philosophy by the company. Why wouldn't you show your appreciation to employees who have been with the company for a while?

    Advice to Management

    See the big picture. Stop focusing on the little details that make little to no difference in doing your job


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