Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated September 23, 2017
127 reviews

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3.0
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Debra A. Crew
10 Ratings

127 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 45 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 75 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 23 reviews)

  • Stigma attached to the tobacco industry (in 24 reviews)

More Pros and Cons

  1. Helpful (2)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 10 years)

    Pros

    Some great people in this company, committed to delivering results for the company and developing people, strong training programs for all levels of organization , strong benefits programs. Company stock has historically performed very well.

    Cons

    Organization has become increasingly unrealistic in their expectations. Workload can make it tough to strike a good work-life balance. Industry facing major challenges that could significantly impact organization.

    Advice to Management

    Company has lost the discipline that I once admired. Sloppy and poorly planned initiatives have become the norm. Once thought that I would retire from this company, however this seems unlikely anymore. Will need to examine how to enhance retention. Salary is an element of retention, however, much more than that.


  2. Helpful (2)

    "High paced, constantly evolving industry. Must be a self motivated employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Denver, CO
    Current Employee - Territory Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than a year)

    Pros

    Work on your own most days
    Great benefits
    Company car
    You get to be the CEO of your territory
    Out in the field everyday, driving from account to account. (Not a desk job by any means)

    Cons

    Changes are often drastic and stressful.
    Small lead time for changes.
    Constantly covering for other people.
    Dealing with upset retailers.

    Advice to Management

    Understand the number of things you want your territory managers to do and adjust your expectations to account for the workload

  3. Helpful (1)

    "....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Philadelphia, PA
    Current Employee - Account Manager in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 8 years)

    Pros

    Upper management is great, down to earth and approachable.

    Vacation, 401k, other benefits are wonderful.

    Nice bonus program.

    Work from home is a lot of the positions.

    Innovative company.

    Cons

    Multiple initiatives all at once, limited advance notice so execution is very challenging.

    Company boasts talent development and coaching, but that's not what happens often.

    Work life balance exists only for territory managers.

    Lower level managers looking for advancement are ruthless, be prepared to be beat down.

    Advice to Management

    Make senior managers go through 360 reviews more often, there needs to be more self awareness.


  4. Helpful (3)

    "It Depends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time

    Pros

    The benefits are great, the working environment is positive, and the majority of your co-workers are intelligent, engaging, and dynamic individuals

    Cons

    The Director and up level is hard to crack. The company branding is a vision of a work place where effort , performance, and intelligence will move you forward. Unfortunately Directors and up are long time employees - many having never worked any place else - therefore they are uncomfortable with change. It has become apparent that the top performing individuals are not moving up. The promotions are going to those who support the status quo and have very placid personalities.

    Advice to Management

    Promote people who are smarter than you, who challenge you, and sometimes make you uncomfortable. These are the people who will ensure that the company continues to be successful during the challenging times ahead. Promoting those that mirror your own ideas and personalities is sacrificing the organizations future.


  5. Helpful (13)

    "Territory manager 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Houston, TX
    Current Employee - Territory Manager in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 10 years)

    Pros

    What most have said-good perks and salary, especially after a few years.

    Cons

    Consumer engagements are getting out of control. Ce's are when you engage consumers buying a tobacco product in an attempt to get them to try one of yours by selling them on it and then discounting it through a coupon. CE's were once my favorite part of the job! It was a way to chat with customers and break away from the mundane executional responsibilities. In addition, I believe in most of our products and enjoyed providing customers with a better product while making a tangible sale. Now, I have prayed to every God and cult leader that our ability to perform CE's will be revoked so that I can get back to work.

    Imagine your favorite thing about your job. Then imagine your boss becomes completely obsessed with that thing and humps your leg 8 hours a day trying to get you to do it more, and more, and more. Your love of that thing would turn to loathing. The goal is 1000 coupons per TM. Most managers and directors are pushing everyone to double it through fake smiles and forced enthusiasm. Why? So directors have bragging rights? 1000 is MORE than enough. It's sickening. To boot, most of management is baffled that these pushes are causing bad behaviors by tm's to inflate their numbers. The Houston region might as well be renamed "perfunctory ce contest region".

    Conversations with my coworkers all over the country reveal that this attitude is widespread. Everyone is hoping someone will do something stupid during a CE on purpose so that we can't do them in stores anymore. That person would immediately become the saviour of all TM's. Like a real life RJR Bill Braskey.

    Advice to Management

    It won't matter, nothing grows volume and market share like buying your own.


  6. Helpful (2)

    "Territory Manager III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Schedule, company car ($150/month), co-workers (mostly good people), and benefits from day one. Managers are ok but you will run into some that are horrible. The training is very good.

    Cons

    Very stressful with too many tasks thrown at TMs. Resigning contracted stores, trying to keep up with consumer engagements, Newport Platinum launch, Vibe expansion, and resetting... including unnecessary tasks from management. Some TMs might have it better and others might have an overbearing manager. All of this comes with little pay increases and/or promotions. In addition, if you want to be promoted you will need to relocate.

    Advice to Management

    Be realistic and have a better understanding of what is happening in the field. Pay better and motivate your sales team. Too much pressure on TMs.


  7. "Take the good with the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Macon, GA
    Current Employee - Territory Manager in Macon, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Great benefits. Cell and Internet Allowance, Tuition reimbursement, car..

    Cons

    Cliquish, Good ole boy, and Unfair / inconsistent promotion practice; limited career advancement

    Advice to Management

    When it comes to promotions, treat everyone the same.

  8. "Trade Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Benefits, company car, 401K, work from home.

    Cons

    Relocation to move up.

    Advice to Management

    Succession process is grueling, and you lose talent due to mobility.


  9. Helpful (13)

    "TMII--OverHyped Cig Merchendiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TMII in Midwest, WY
    Current Employee - TMII in Midwest, WY
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    - Freedom/work from home
    - Most people you work with are great
    - awesome sales training programs
    - pretty solid "tools" for the job

    Cons

    - Pay is not even 1st in tobacco company segment, huge negative... even getting "promoted" is minimal jumps
    - gas stations... all day... everyday
    - promotions are limited at best..and favoritism rating system is used. (seriously call it as it is)
    - so much stress for no reason.. the job is not rocket science but management makes it out to be, very sad!

    Advice to Management

    Great to start career.... but Please pay more, realize that millennial's and future generations are going to go elsewhere due to UNREALISTIC workload


  10. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Engagement Activities
    Travel
    Ability to receive guidance and coaching
    Gym
    Team building events

    Cons

    A lot of employees have been working there for 15+ years. They are not open to change or progressive advice.

    Poor work/life balance

    Lack of individual responsibility

    Advice to Management

    Relax.


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