Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated January 22, 2017
107 reviews

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3.0
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Debra A. Crew
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107 Employee Reviews

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Pros
  • Team spirit with good work life balance (in 36 reviews)

  • Great benefits - focused on making RAI one of the best companies to work for (in 69 reviews)

Cons
  • Work-life balance is very challenging (in 18 reviews)

  • tobacco industry has a lot of negative perceptions most of which not valid - legal industry - operating very ethically (in 20 reviews)

More Pros and Cons

  1. Helpful (1)

    "great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time

    Pros

    relaxed, self motivation, give car and pay for insurance and maintenance as well

    Cons

    on my own, always on the go, few poeple you'll meet are rude. especially the top tier


  2. Helpful (1)

    "Great Company to get started with..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 8 years)

    Pros

    Great Benefits!!
    Car
    401k with high match
    Bonus Payout
    Culture is amazing
    Freedom to make your own schedule
    Top Notch Training

    Cons

    Advancement is very little unless you are able to move. Your ratings are not up to your boss, its panel process and if you boss doesn't want to battle for you to get a higher rating they can choose not to. There is no standard of expectations to be considered for either higher rating or promotions.
    Slow to adapt to employees request for change or it may be pure apathy.

    Advice to Management

    Understand that not everyones life fits in the box for promotions. Just because an employee can't move doesn't mean they can't do the job. Your tenured employees are very marketable and thanks to you training it is universal to others.


  3. Helpful (1)

    "Trade marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trade Marketing Representative
    Current Employee - Trade Marketing Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Work hard play hard environment. Company car which you and spouse can use for both personal time. 401K match at 6%.

    Cons

    The company tries too hard to mask the fact that they are selling tobacco products. After 2016, all of Trade Marketing needs a significant raise after the amount of work and poor timing of brand launches. With the continued pressure to launch new brands, the Territory Managers are beginning to feel like they are robots in the field re-merchandising cigarettes all day.

    Advice to Management

    Cool down on consumer engagement expectations. Also, you are losing great talent with your current succession process.


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  5. "Great Company - depends what region you work in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    no cubicle, unless at home office. opportunity to advance. company vehicle

    Cons

    only promote if you relocate and won't tell you where. some local politics. underpaid compared to competitors

    Advice to Management

    HR is far away - be a better coach like you've been trained to be


  6. Helpful (2)

    "Not what it appears"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Good Pay, Good Benefits, Company Car, 401k, under 30yo encouraged to apply

    Cons

    Long Hours, no advancement,management plays favorites, over 40yo dont bother to apply if you want a carrer., recruited in one area but placed in another, no opportunity to relocate


  7. "Good Company"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Senior Software Developer in Paris (France)
    Current Employee - Senior Software Developer in Paris (France)

    I have been working at Reynolds American part-time (Less than a year)

    Pros

    Company is quite good
    Good working culture
    Improvement of skills
    Motivational Managers

    Cons

    Bad leave policies
    Transport facility is bad
    Cafeteria is not so good


  8. "Territory Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company to work for.

    Cons

    Advancement is based on ambiguous process.


  9. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time

    Pros

    Great company to learn a great career path.

    Cons

    The eastern management is completely out of the loop on how the company is ran in the west.


  10. "Territory manager I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits and good pay

    Cons

    Sometimes clients are hard to deal with

    Advice to Management

    Keep investing in your employees


  11. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III
    Recommends
    Approves of CEO

    Pros

    Great company to work.
    Good training programs.
    Competitive benefits.
    Lately we can se that the company is taking care more about the employess.
    Good work life balance time.

    Cons

    Once you star in field trade promotions are not easy to get.
    Depends on where you work there is a lot of micromanagement.
    Take more than the average time to get a promotion.
    As a TM you are competing agains and average of 70 people for a promotion.



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