Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated April 18, 2017
135 reviews

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4.0
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Debra A. Crew
4 Ratings

135 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 39 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 67 reviews)

Cons
More Pros and Cons

  1. "Great company with an equally great compensation package"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Tampa, FL
    Current Employee - Territory Manager III in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    The money, the people, and the freedom to define your path to success.
    We always stay in nice hotels
    We have team lunches and dinners and team building nights of fun
    We have fun and work smarter as a team
    The upper management is a great group and there is always a good time planned when an executive is visiting
    If you have a great DM that challenges you and works with you to develop your skill set, then you have struck Turkish Gold! (tobacco reference)
    You will develop relationships with interesting and good people from all over the world (I know more millionaires from foreign countries, then I ever imagined I would meet in my lifetime!)
    I was paid out over $25k in purely bonus money for 2016... that pretty much sums up how they take care of everyone in the organization and reward our hard work.
    You never know what to expect each day (in a good way)
    The training and development workshops are enjoyable and you can get a lot out of them if you have the right mindset of wanting to learn and better yourself and your abilities

    Cons

    Our CRM software, 'Falcon' was possibly developed by terrorists to torture us... Just kidding, but the IT support is a great resource and they have always fixed any issue that I have experienced.
    All accounts are not necessarily environments that are conducive for business.
    It can be stressful and difficult to manage everything all the time, but utilize all the resources provided by the company (and especially a good DM or mentor) and you will achieve your goals and be able take your success to the bank... literally!
    It is difficult to get promoted, even with hard work and constantly thriving to grow your area
    You will make a sincere effort to be viewed as a credible business advisor to all your accounts, but some will always refer to you as the "coupon guy" or they just won't have the motivation or ability to work with you to further develop their business.
    The amount of work required just to deal with a price change of under $1 is frustrating
    Getting placed in an undesirable territory will make it a tough road ahead, but it will build character and make you a stronger individual.

    Advice to Management

    I sincerely enjoyed most interactions that I have had so far with any member of management because you all (for the most part) are approachable and genuine people. It is always refreshing having an executive visit and getting to talk about topics unrelated to work.


  2. "Very good company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scientist in Winston-Salem, NC
    Current Employee - Scientist in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    Good management, good culture, awesome coworkers.

    Cons

    no cons so far, everything sounds good


  3. "Great Experience but no balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Great bonus, great benefits

    Cons

    Smoking in meetings, no work/life balance


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Not that bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company car, good benefits, the job isn't hard at all

    Cons

    no room for growth unless you are willing to move anywhere they tell you

    Advice to Management

    It is great to promote from within but I feel like this company could benefit from hiring some outside candidates to take the blinders off


  6. "Amazing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time

    Pros

    Great benefits. 6% 401k match. Great talent development team and you get a ton of support to develop your skills. Coaching up opportunities. Great culture.

    Cons

    A lot of change. Mobility a must to move up.


  7. Helpful (1)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Amarillo, TX
    Current Employee - Territory Manager in Amarillo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Great company culture, benefits and training

    Cons

    getting promoted depends highly on the area that you are assigned to, so in some cases may take longer than anticipated

    Advice to Management

    Make division management more uniform, some divisions have a lot lower expectations therefore TM's shine or appear to be doing a better job than in other divisions where the DM has a higher bar. therefore some TM's that are less qualified may get promoted simply because their supervisor expects less from them.


  8. "Territory Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Company, as a whole, treats the employees well.

    Cons

    Difficult to advance your career with a boss that is not well respected. POLITICS and its not even in your control.


  9. Helpful (1)

    "Great for experience, can be a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    -Company cares about employees and development
    -Good salary and great benefits
    -Fair vacation package
    -Great job right out of college and way to get training and begin a career

    Cons

    -Trending away from a "sales" job
    -Some career growth, but limited and not the best system in place for promotions
    -Bonuses, promotions, rankings, etc. are very subjective--a lot depends on the manager and others around you.

    Advice to Management

    Continue the focus on developing your employees. Improve succession planning and ranking of employees. Keep a focus on sales to continue developing employees and allowing for increased income potential.


  10. "Territory Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III in Chicago, IL
    Former Employee - Territory Manager III in Chicago, IL

    I worked at Reynolds American full-time (More than 3 years)

    Pros

    Training, car, benefits, employees, and pay

    Cons

    Tobacco industry, management can be overbearing for a simplified job description


  11. Helpful (2)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    Great culture among other reps, great pay, benefits, 401k, bonuses, company car for an easy & fun job.

    Cons

    Most managers higher up than next level are so full of themselves, overpaid and quick to pass the blame when it doesn't go right. They have a good ol boys club there and it's hard to get in. Average tenure usually not more than 5 years if you are not part of that club & you probably won't get promoted.

    Advice to Management

    There's some solid people that leave that could make the company even better, give them a shot and start looking from the top down.


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