Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated December 6, 2017
158 reviews

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4.0
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Debra A. Crew
17 Ratings

158 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 52 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 80 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 30 reviews)

  • Nothing except the fact it's in the tobacco industry (in 25 reviews)

More Pros and Cons

  1. "Work force"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great work place with great people

    Cons

    There are no cons to this job


  2. Helpful (8)

    "TMIII"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TM III
    Current Employee - TM III
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    As many have mentioned, some of the pros are most certainly the company car and the benefits, but this company offers much more.
    Great people- have made many friends working here. They genuinely make the work experience better.
    Training- great training when I started (this certainly depends on your DM and which TMs mentor you. I got lucky some did not)
    Freedom- this is not a desk job and you are allowed to make a flexible schedule which provides a good work/life balance. Again this depends on your DM.
    Company functions- fun division and region meetings (although this seems to be happening less and less) and Vegas trip every few years is great and always well put together.
    Vacation- 15 days plus 2 floating holidays to start. You get 5 more days after 5 years. You also get most holidays off which amounts to close to 26 days off right out of the gate.
    Variety- while the day to Day is usually the same, you get to go to different cities and stores every day which keeps the job from getting mundane and redundant.

    Cons

    The job and work like balance I put in the pros strictly depends on your DM. They can make the job great or miserable. They promote a culture of coaching up, but depending on your DM, providing feedback to your boss could get you put in the dog house.

    While I agree with the fact that promotion opportunities are scarce and sometimes based on popularity I believe that if you work hard and “play the game” the opportunities are there. This company is no different than any other large corporation, you have to be willing to put in the work and put yourself out there to get the right people to see your value and promote you. Yes it is a popularity contest to a degree, but at the end of the day people have to like you and want to work with you to be promoted. That’s life. Mobility is a big deal for this company. You have to be willing to move in order to get a promotion. This is why many talented people leave waiting on succession because they don’t want to uproot their lives for a 8k raise and AVPs and SDRs don’t see value in promoting people into the same region??

    Transparency- this company says they are transparent, but ask any TM and they have no clue about strategy that comes from home office or why they are doing the tasks sent down to them. If you like to be given a reason for doing a task, this is not the company for you. You are constantly being bombarded with initiatives from all the brand teams which pull you in 4 different directions without any strategy behind the decisions being communicated.
    Along those lines, ask any TM about succession and how panels are conducted and ratings are determined and you will get 100 different answers.

    Promotions- if you are selected to be a succession candidate, good luck planning for your future. For some reason if you are ready now you literally have no clue when you are going to have to uproot your life and all the friends and life you have made at the drop of a dime. You are left completely in the dark until one afternoon you get a call and you have to move to Boise, Idaho or some random place. This leaves you no time to prepare or tie up loose ends.

    Pay- it’s been mentioned a 100 times in these reviews but the pay structure needs to be re-evaluated. New ITG reps make more starting out than our TMs. Pretty embarrassing that the Montclaire and Maverick rep makes more than the Newport and Camel rep. The company continues to throw more work at up but the pay doesn’t translate.

    Advice to Management

    Hire better people- can be done by increasing base pay. We make billions of dollars a year. Throw some of that at the TMs instead of sending us poorly designed polos and flashlights.

    Be more transparent- just be honest with us. We are all adults. This includes ratings, succession and strategy.

    Promote within the same region- will stop great talent from leaving or just coasting.

    PAY more money- all tobacco reps make more money and do far less work. I know it seems greedy because the pay is decent but clearly the people have spoken and feel under valued and underpaid.

  3. Helpful (2)

    "Overall a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 8 years)

    Pros

    Great compensation package and benefits, flexibility of schedule, fast-paced

    Cons

    Company uses a lot of buzzwords like "empowerment", "making informed decisions about how you manage your assignment" but they don't really mean it. You'll manage your assignment exactly how they tell you you'll manage your assignment.


  4. "Consumer Marketing Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - MBA Intern in Winston-Salem, NC
    Former Intern - MBA Intern in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American as an intern (Less than a year)

    Pros

    Excellent Pay, Good People, Challenging Project, Good Management

    Cons

    Top Down Management, Lip Service, Slow to react to market

    Advice to Management

    Become more agile or continue to be 2nd place.


  5. "GOOD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American full-time

    Pros

    too many to mention at the moment

    Cons

    non that i can think of


  6. Helpful (2)

    "Territory Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager
    Current Employee - Territory Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Company clearly values you as a employee, and wants you to drive the business. Fair compensation on all fronts

    Cons

    Reviews for job performance are clearly subjective to the reviewer. Customers unwillingness to complete required task will be a negative impact on your performance.

    Advice to Management

    monthly reviews should have secondary reviews from the local level. To ensure fairness.


  7. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Great company vision, never a dull moment

    Cons

    overloaded on work depending on your manager

  8. "Unique Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    - Great company culture
    - Great benefits
    - Excellent work life balance

    Cons

    - Heavy workload at certain times of the month


  9. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Master Scientist in Winston-Salem, NC
    Former Employee - Master Scientist in Winston-Salem, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (Less than a year)

    Pros

    -Salary and benefits
    -Excellent training opportunities
    -High quality science and standards

    Cons

    -Limited opportunities for advancement for foreigners/non-locals and minorities in middle management
    -Stigma attached to tobacco can be "kiss of death" for scientific careers; industry perceived very negatively overall
    -Open-ended non-compete will not allow you to work for similar companies; experience gathered there is of limited use if you plan to move on eventually; the longer you stay, the fewer the chances of finding anything else relevant for career progression
    -Declining industry trying to re-invent itself with limited success

    Advice to Management

    Keep expanding the non-tobacco portfolio for long-term growth


  10. "Great first corporate experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Winston-Salem, NC
    Former Intern - Anonymous Intern in Winston-Salem, NC
    Recommends
    Neutral Outlook

    I worked at Reynolds American as an intern (More than a year)

    Pros

    Good pay Extremely involved internship

    Cons

    The work outside of your assigned project can be very tedious


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