Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated February 15, 2017
463 reviews

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463 Employee Reviews

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Pros
  • Team spirit with good work life balance (in 36 reviews)

  • Great benefits - focused on making RAI one of the best companies to work for (in 69 reviews)

Cons
  • Work-life balance is very challenging (in 18 reviews)

  • tobacco industry has a lot of negative perceptions most of which not valid - legal industry - operating very ethically (in 20 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Company to get started with..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 8 years)

    Pros

    Great Benefits!!
    Car
    401k with high match
    Bonus Payout
    Culture is amazing
    Freedom to make your own schedule
    Top Notch Training

    Cons

    Advancement is very little unless you are able to move. Your ratings are not up to your boss, its panel process and if you boss doesn't want to battle for you to get a higher rating they can choose not to. There is no standard of expectations to be considered for either higher rating or promotions.
    Slow to adapt to employees request for change or it may be pure apathy.

    Advice to Management

    Understand that not everyones life fits in the box for promotions. Just because an employee can't move doesn't mean they can't do the job. Your tenured employees are very marketable and thanks to you training it is universal to others.


  2. "Territory Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in San Francisco, CA
    Current Employee - Territory Sales Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great ethic. Thorough interview process. Great opportunity for career placement.

    Cons

    Let's focus on the positive. Cons there are always, it depends how you see them.


  3. "Great for experience, can be a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    -Company cares about employees and development
    -Good salary and great benefits
    -Fair vacation package
    -Great job right out of college and way to get training and begin a career

    Cons

    -Trending away from a "sales" job
    -Some career growth, but limited and not the best system in place for promotions
    -Bonuses, promotions, rankings, etc. are very subjective--a lot depends on the manager and others around you.

    Advice to Management

    Continue the focus on developing your employees. Improve succession planning and ranking of employees. Keep a focus on sales to continue developing employees and allowing for increased income potential.


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  5. "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Grand Rapids, MI
    Former Employee - Territory Manager in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Great job, benefits, and bonus package. Company car and good 401k plan! Also great work-life balance!

    Cons

    not many cons that i can think of


  6. Helpful (3)

    "Territory Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than 8 years)

    Pros

    company car, solid benefits and 401K packages, work/life flexibility

    Cons

    I worked for the company for eight years in Wisconsin and Georgia, TMs get promoted based on how much their manager likes them personally and mobility, thus many unqualified people have been promoted. Because of this execution in the field has vastly declined over the years due to lack of qualified managers and has caused high turnover. I have run across many highly successful TMs during my tenure that were being held back due to the company culture. If you have a family, good luck on getting promoted as you will have to move all around the country. Managers are more like puppets than real people, and the obscene amount of millennials in management does not bode well for the future of this company.

    Advice to Management

    This job is not rocket science, but since managers have little work on their plate compared to territory managers (most managers spend about three days/week in their office which is there house!) there is a lot of added fluff and unrealistic, not logical expectations.


  7. "sales growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Santa Fe, NM
    Current Employee - Territory Manager III in Santa Fe, NM
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than a year)

    Pros

    awesome team and team work

    Cons

    purchased by RJ Reynolds review is for Santa Fe Natural

    Advice to Management

    Keep the brand of Santa fe Natural in Santa fe and do not move to the east coast.


  8. "Territory Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III in Chicago, IL
    Former Employee - Territory Manager III in Chicago, IL

    I worked at Reynolds American full-time (More than 3 years)

    Pros

    Training, car, benefits, employees, and pay

    Cons

    Tobacco industry, management can be overbearing for a simplified job description


  9. Helpful (1)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    Great culture among other reps, great pay, benefits, 401k, bonuses, company car for an easy & fun job.

    Cons

    Most managers higher up than next level are so full of themselves, overpaid and quick to pass the blame when it doesn't go right. They have a good ol boys club there and it's hard to get in. Average tenure usually not more than 5 years if you are not part of that club & you probably won't get promoted.

    Advice to Management

    There's some solid people that leave that could make the company even better, give them a shot and start looking from the top down.


  10. Helpful (1)

    "Trade marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trade Marketing Representative
    Current Employee - Trade Marketing Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Work hard play hard environment. Company car which you and spouse can use for both personal time. 401K match at 6%.

    Cons

    The company tries too hard to mask the fact that they are selling tobacco products. After 2016, all of Trade Marketing needs a significant raise after the amount of work and poor timing of brand launches. With the continued pressure to launch new brands, the Territory Managers are beginning to feel like they are robots in the field re-merchandising cigarettes all day.

    Advice to Management

    Cool down on consumer engagement expectations. Also, you are losing great talent with your current succession process.


  11. "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company and growing. PTO, Training and coaching environment.

    Cons

    Fast passed, large territory and constant POS change overs.

    Advice to Management

    Relax on the POS, shrink territories and provide more room for advancement.



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