Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated August 10, 2017
531 reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 43 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 79 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 22 reviews)

  • Tobacco industry, management can be overbearing for a simplified job description (in 23 reviews)

More Pros and Cons

  1. Helpful (1)

    "Churning."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Denver, CO
    Current Employee - Territory Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    If you like mindless work and getting micromanaged into oblivion, Denver Market for Reynolds is your dream job.

    Company Car
    Decent Pay
    401k
    Vegas trip every couple of years
    If you play the game, can be a long term career.

    Cons

    Micromanaged and always hiring to replace you. If you don't go by the book, they will throw you out. Work in gas stations and horrible convenience stores. Merchandising tobacco on a dirty floor and store.

    Advice to Management

    Get on the same page. This company used to be built on an actual concept and now it's all based on where you live. Denver Market is strict and fire people all the time. Most other places, you can work 3 hours a day, make sure your stores are not on fire and you won't get fired.


  2. Helpful (3)

    "Reynolds American Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Scientist in Winston-Salem, NC
    Current Employee - Senior Scientist in Winston-Salem, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than a year)

    Pros

    The base pay and bonuses are great. Benefits are average.

    Cons

    Exposure to cigarette smoke, especially in R&D.

  3. "Just keep piling it on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Benefits of this job are great.
    Company car with gas card, 401 has great match, company am ex, allowance for internet and phone. Better than most companies treat sales people.

    Cons

    Advancement all depends where you are and who your manager is. If your manager isn't respected nobody will give you the time of day. Company keeps aquiring new brands and launching new products so work load is continuously getting bigger without any raises except a one time additional bonus.

    Advice to Management

    Conferences only do do much to boost an overworked sales force. If you keep expanding on portfolio and expectations there needs to be a permanent incentive.


  4. "Good people"

    StarStarStarStarStar
    Current Employee - Electronics/Instrumentation Tech in Winston-Salem, NC
    Current Employee - Electronics/Instrumentation Tech in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people to work with. Everyone gets along and is very nice. It is climate controlled which is NICE!

    Cons

    A lot of supervisors that are always look over your back. They are everywhere throughout this place.

    Advice to Management

    less management


  5. "Territory Manager 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Doesn't Recommend
    Negative Outlook

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    Company car, insurance and travel.

    Cons

    Micromangement, harassment of management and unachievable stretch goals.

    Advice to Management

    Be truthful with employees, do not put yourself on a pedastel and try to be a guiding force rather than an obstacle to employees.


  6. Helpful (1)

    "Pay is good but at a steep cost."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Account Manager
    Former Employee - Key Account Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    Pay, Paid Time Off, Benefits, Training Programs

    Cons

    Pay is slightly above average compared to similar roles in other CPG companies. However, by working here you significantly handicap your future opportunities outside of the tobacco industry due to the stigma that comes with working in this sector. The longer you work in the tobacco industry the harder it is to break from it. Entire industries will automatically eliminate you from consideration and, many times, you'll be starting from a weakened position with the ones that do give you a look. Speaking from experience, I would advise anyone looking to keep all of their career options open to stay less than 5 years with RAI.

    The politics that you must contend with has become increasingly more prevalent over the past decade. Garnering allies and building upper-level management coalitions now trumps individual results and abilities. This is especially true for individuals looking to progress into upper management roles.

    Advice to Management

    The very nature of your industry and your products guarantees that you will not attract the most talented individuals. Don't exacerbate this issue by adopting policies that reward and promote individuals based on characteristics not tied to performance or abilities.


  7. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    Best company to work for

    Cons

    they can a lot better on the salary

  8. Helpful (3)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III in Winston-Salem, NC
    Former Employee - Territory Manager III in Winston-Salem, NC
    Negative Outlook

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    The company car was one the biggest perks, benefits were great, 401k matching, Cell phone discount, and allowance. Great health and dental benefits.

    Cons

    They constantly use a "promotion" over your head to encourage you to work harder but promotions are few and far between. Management was constantly changing so you were always having to build a relationship and prove yourself to a new manager to get a good yearly review. I personally had 3 different managers in 5 years and 3 different Regional Directors. You do something one way then another manager comes in and "prefers" it another way. Job depends strongly on the manager. After the acquisition of Lorillard they doubled the work load for employees. The amount of work you have to do to get a promotion (which you WILL have to relocate to) compared to the pay raise you get is crazy. You could just find another job if you wanted the pay increase.

    Advice to Management

    Stop playing the competition game with your teams. When teammates feel they are in competition for a promotion the work environment gets tense.


  9. Helpful (2)

    "Pretty good but can be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than a year)

    Pros

    - Hands down the people you work with
    - Benefits, company car, monthly reimbursements
    - Long-term strategic vision
    - Culture of gratitude

    Cons

    - In Field Trade Marketing, home office is pushing too many initiatives all at once
    - Like any large organization, the optics of your work may be more important than the actual work you do. Can't blame anybody, the evaluation process is tough when you rarely work with the people who are judging you
    - Very limited opportunities to move across functions or up the ladder. NEED TO BE MOBILE

    Advice to Management

    We have great brands, and field trade marketing needs the time to implement initiatives so we can move the business forward.

    If I was an SD, AVP or higher, I would institute a system to garner anonymous feedback from TMs. When you come out to the field, TMs are out to impress you, not show you the actual struggles. This is causing a massive disconnect between our execution strategy and the reality of the field.

    You want a coaching culture, walk the walk, don't just talk the talk. HONEST feedback is what you need to grow the business. You want to be market leaders, go the extra mile and listen to your TMs.


  10. Helpful (1)

    "Production Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production in Tobaccoville, NC
    Former Employee - Production in Tobaccoville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    Even though they pay $10 less an hour now for new employees, that salary is still pretty decent for most people. Weekends off most of the time. A lot of the people there are helpful and nice. There are some jackasses though.

    Cons

    The layoff threat is real. All it takes is someone at the top to decide they can save a buck and you will be gone. They will replace you with temp workers from Debbie's or whatever service they use nowadays. Also, don't even bring up a union. After a vote that was very close to bringing in a union, they laid off the whole primary department along with many machine operators and mechanics. Didn't matter which way you voted or who you supported. They don't care about employees anymore. They spend ungodly amounts of money making propaganda films to sway you toward their way of thinking. The pay is much less now. They hire you in at $10 less an hour than what it used to be. You will be working along side of people making much more than you doing the same jobs. If you are a substandard employee they seem to treat you better than if you are a hard worker. Some supervisors hover over you like vultures. It is kind of comical. There is the good 'ol boy network also, although it's probably not as bad now as it used to be.


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