Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated June 4, 2017
47 reviews

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47 Employee Reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 41 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 68 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 21 reviews)

  • Tobacco industry, management can be overbearing for a simplified job description (in 21 reviews)

More Pros and Cons

  1. Helpful (1)

    "Favoritism and Politics and poor, inexperienced management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Santa Fe, NM
    Current Employee - Management in Santa Fe, NM
    Doesn't Recommend

    Pros

    Salary is good for most positions and they give you a company car.

    Cons

    Promotions are based on favoritism and politics, basically the good old boy system...no females have made it to Senior level management, only white males have been moved into the last 6 promotions. The company is full of very young, inexperienced entry and senior level managers. Upper management does not support their direct reports, instead they are more concerned with getting ahead themselves and will do anything to anyone who gets in their way. The company likes to promote what a great place it is to work but the majority of field sales and home office employees are extremely unhappy. Very high turnover in management and sales, in upwards of 30%. Management is unprofessional and leaks out personal information to anyone who will listen. This company is a wreck and no one cares because the American Spirit brand is growing and very profitable. The Executive Leadership Team is on loan from RJ Reynolds Tobacco and these ELT members are moving back to RJ Reynolds, so what do they care, well, they care about themselves and getting themselves ahead. This is a company where you watch your back, watch what you say because you never know who will be your boss tomorrow and you never know who will try to take you down, even for something you didn't do. It's such a sad state that a great brand is being managed by a not so great company.

    Advice to Management

    Take a look around at the morale of the majority of employees, it's not a happy place, these people are faking it to keep their job. Employees are pissed that all promotions come out of California. You are overlooking very talented individuals who you are going to lose. It is a well known fact that women hit a glass ceiling at entry level management. How many more inexperienced white males are you going to promote Director? Employees are waiting and hoping for a merger with RJ Reynolds.


  2. Helpful (2)

    "Bad company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eatontown, NJ
    Former Employee - Anonymous Employee in Eatontown, NJ
    Doesn't Recommend

    Pros

    good benefits and company car

    Cons

    management does not care about you at all

    Advice to Management

    communication


  3. Helpful (3)

    "Territory Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Houston, TX
    Current Employee - Territory Manager III in Houston, TX
    Doesn't Recommend

    Pros

    Good salary and benefits package

    Cons

    No room for advancement unless you network correctly. Promotions are based on knowing the right people rather than competence. Higher taxes and FDA regulation will eventually change what the current job position is drastically.

    Advice to Management

    Remove all previously Brown & Williamson executives from CEO on down, and fix the massive favoritism within the organization. Fixing both of those issues would prevent the company from being used as a place for individuals to simply "move up the ladder" and then leave quickly; as well as prevent the company from rotting within due to low morale.

    You can not rely on constant turnover within the organization and still keep the morale. The morale is tanking, and tanking hard... as well as share.


  4. Helpful (2)

    "RJRT is not a career, but may be a decent starting point for job seekers"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Harrah, OK
    Current Employee - Territory Manager III in Harrah, OK
    Doesn't Recommend

    Pros

    Decent Pay, Company Car (free gas), decent benefits, good starting job for a young adult

    Cons

    No Future due to Legislative issues, Most management is not worried about YOU, they are worried about THEM or the share holder of RAI. RJRT management employees have fallen into the trap of " I did this, so what have you done". People are promoted for ability to relocate vs. knowledge/effort/success. RJRT is becoming a "meat factory" comprable to the insurance companies. Management is "forcing" ideas down the throat of the industry, due to the declining market. The philosophy @ RJRT is "it is what it is", few have answers, and the ones that do are not permitted to speak up.

    Advice to Management

    Good Luck, your philosophy's are broken. The only constant is change, whilst change is good, the level of orginization and moral are suffering, due to the lack of ANY consistency. Even YOUR philosophy's change every six months. You need to develop a clear and consistent VISION, that is applicable and profitable. Quit talking the talk, and start walking the walk or SOM/ Volume will continue to decline, and your brands will not be able to be revived.


  5. Helpful (2)

    "Don't drink the RJR Kool-Aid"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager Trade Marketing in Nashville, TN
    Former Employee - Account Manager Trade Marketing in Nashville, TN
    Doesn't Recommend

    Pros

    You can take vacation whenever you want. Good place to start if you are right out of school. The company is desperate for young people to engage young smokers face-to-face. The company will embrace you and promote you quickly.

    Cons

    VERY political. I could go on all day here. They treat everybody, employees, customer, consumers, like crap. They think by saying something it makes it so (we are ethical, passionate.....etc) They are anything but. Senior management has no clue. I was with them for 21 years, and the company lost share every year. Like playing for the Cubs- lose EVERY time. The company is hemorraging cash, and will probably soon be bought by a competitor.

    Advice to Management

    This company is beyond repair.


  6. Helpful (1)

    "Became a mother & they weeded me out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    Money and benefits are good. Working independently also has its perks. They invest a lot of money in training.

    Cons

    Very high stress and long hours. Since Debra Crew became president, employees are getting burnt out with all the initiatives coming done. Makes it hard to manage all the tasks and goals. Your Division Manager can make or break your career. Company started treating me horriblely and making my job more difficult ever since they found out I was pregnant and became a mother.

    Advice to Management

    Start treating your employees like they matter.


  7. "Na"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The money and benefits are great.

    Cons

    Management is the worst I have ever seen. The pay is good enough that they feel like they can treat you anyway the want . Grey areas everywhere.

    Advice to Management

    Hire educated, non racist, personable people.


  8. Helpful (2)

    "The reality of the job did not match how it was represented in the interview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Making your own schedule, company car, gas paid for

    Cons

    Customers are not interested in your help. They only want to cash their discount checks without following the contract. They will constantly lie to your face.


  9. Helpful (4)

    "Territory Manager I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager I
    Former Employee - Territory Manager I
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay, Cell Phone, Internet and Company Car

    Cons

    Division Managers, Senior Directors, work life balance(Don't say its a monday to friday job then expect the TM's to go home and work till midnight and do it all again the next day.

    Advice to Management

    Don't allow your managers to decide if the job is for you and have them asking you if it is right. Don't allow your TM's to decide the best route of action for the territory then have DM's and SDR's go around saying everything is terrible when they are there 1 time a month and all they are there to do is criticize you on everything you do. Nothing is ever good enough for this company.


  10. "meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    easy job, flexible schedule and good compensation

    Cons

    poor managment. lack of transparancy for advancement/lateral moves

    Advice to Management

    focus on retaining good talent, rather than framing yourself in the best way


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