Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated March 23, 2017
58 reviews

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Pros
  • Team spirit with good work life balance (in 37 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 71 reviews)

Cons
More Pros and Cons

  1. "Former employee - Retail Rep in 90s and TMAS Analyst in late 2000s"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TMAS Analyst in Winston-Salem, NC
    Former Employee - TMAS Analyst in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Reynolds American full-time (More than 8 years)

    Pros

    The pay and benefits are great, no doubt about that. While in the field it's a great company in that you get a company car and some autonomy/less micro-management.

    Cons

    In the Home Office there are constant political games and backstabbing going on. All the managers are jockeying for position and the rest of the workers are just trying to hang on. There are CONSTANT changes in what Senior Management claims they are trying to do and, in reality, they usually have no idea as to what is going on below them. The moral is exceptionally bad and the chances for promotion are very, very poor unless you become a favourite of some manager, look good, are young (new grad preferably)...and preferably all of the above.
    There is little, if any, respect for Senior Management as they have no idea at all just how poor the moral is or how hopeless a great many of the employees actually feel.

    Advice to Management

    Pay attention to what is happening in your own company instead of just focusing on your next six or seven figure bonus.


  2. Helpful (1)

    "Okay job, good resume builder"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Atlanta, GA
    Former Employee - Territory Manager in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Salary, Benifits, Company Car, Free Gas

    Cons

    Company overall strategy is not realistic, talking about tobacco pricing burns TM's out. If you get a good territory and a good boss you will be ok. If you get a bad area and/or bad boss your career will be short at RJ Reynolds.

    Advice to Management

    You guys need to talk a realistic look at the goals and expectations of your company in the field!!!


  3. "Lots of cut backs and not a lot of promotions"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Chicago, IL
    Former Employee - Territory Manager in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Company car and great benefits.

    Cons

    Management likes to micromanage and it's a dieing industry.


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  5. "Get out now!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager II in Columbus, OH
    Current Employee - Territory Manager II in Columbus, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Company car, decent pay, decent health benefits

    Cons

    Constantly pushing programs that benefit the company only. Very political and favortism is a large part of this company

    Advice to Management

    Research proper management styles. This company promotes those that brown nose and say the right things at the right times. When it comes to consitently doing your job well, i feel that management over looks this aspect and promotes those that they get along with.


  6. Helpful (1)

    "Company with no future and leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Winston-Salem, NC
    Current Employee - Senior Manager in Winston-Salem, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good salary, benefits, and community to live in.

    Cons

    No future, no leadership. The current management is caretakers; the cigarette volume continues to decline the management is hoping the smokeless business will offset the decline in the cigarette volume. For the senior management to continue to receive their bonuses they will need to continue squeeze cost and that translates to continue to outsource and eliminate jobs. The only hope is for British American Tobacco to take the company private when the ownership restrictions from the merger expire.

    Advice to Management

    Keep squeezing the cost and eliminate as many people as you need to make the stock an attractive purchase.


  7. Helpful (1)

    "Once a great place to work, now a shadow of what it was"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Fe, NM
    Former Employee - Anonymous Employee in Santa Fe, NM
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Salary was great and advancement for hard-working individuals was available. Benefits were fantastic and PTO allowances were outstanding. Plus, the travel and expense accounts were fantastic.

    Cons

    After the RJR merger in 2002 most employees expected the worst, however a CEO was brought in who fully understood what made the company great. However, after 7 years at the post, he was run off because he (allegedly) did not want to move back to North Carolina and take on the role of Reynolds American's CEO puppet. Due to that, in 2009, the current CEO, NB, was brought on from his most recent failure with GFI (an international wing of RJR/RAI that took care of SFNTC's international groups along with other RJR/RAI brands).

    Within just three months, the new CEO made some drastic changes that completely demoralized the employees and destroyed the culture of the organization. It is not clear, but NB either orchestrated or was forced to carry out the will of the powers that be at RJR/RAI, and removed the employees who felt that they were tasked with preserving the culture and spirit that made SFNTC a great company to work for. After that, as they say, it all began to go downhill.

    As it stands right now, according to peers still involved in the organization, RJR/RAI took the most incompetent employees to Winston-Salem and left the good ones to rot.

    Advice to Management

    Look yourself in the mirror every morning and ask yourself if you are proud of what you have done to what was once one of the best places to work in New Mexico. Was it worth it?


  8. "It is a company in a industry with no future"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Winston-Salem, NC
    Former Employee - Senior Manager in Winston-Salem, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Salary and Benefit required to attract and hold employees

    Cons

    Good old boy environment, no future industry in decline, does not have the initiative or capability to take on #1 in the industry.

    Advice to Management

    Promote based on capability not pedigree


  9. Helpful (1)

    "Come here for the money, but get a full time job somewhere else."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Summer Internship in Winston-Salem, NC
    Former Employee - Summer Internship in Winston-Salem, NC
    Doesn't Recommend

    Pros

    Great salary plus relocation, low cost of living. Other interns are good and your managers really want you to succeed. They take the law and their corporate social responsibility very seriously.

    Cons

    Salary not high enough to compensate the bad reputation you get when you look for a full time job. The decision to hire for full time is arbitrary and based on superficial perceptions and not your work, upper management sees you as extra work and don´t really care for your future.
    The industry is highly regulated and there are a lot of things you won´t do or learn because they are illegal for this industry plus on the first weeks everyone treats you like you are stupid just because you don´t know every minuscule detail of their laws and regulations.

    Advice to Management

    Face it, not many people want to work for Big Tobacco you need to give more of your time and make an extra effort $$$$ to attract candidates, at least be respectful of the time an effort that an intern puts on the job.


  10. "OK...But do not accept an offer for a location you do not want to be relocated to!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager II in Jackson, MS
    Former Employee - Territory Manager II in Jackson, MS

    Pros

    -great benefits package
    -Pay is ok for your first career opportunity
    -paid vacation and time off
    -company car/gas card
    -ompany CPU
    -cell phone allowance
    -home internet allowance
    -fortune 500 company
    -experienced co-workers are very educated about company (most of them smoke a great deal though)
    -overnight travel occasionally (average 1-2 times a month)

    Cons

    -long after work hours (i.e.. administrative duties on top of a 8-10/hr day in the field
    -some territory are too big and cover areas where there is absolutely nothing...(do not accept postions where you don't want to be...they will offer another position minutes later) location location location
    -senior mgmt only promotes the good ole boys
    -for your salary the work load may not be worth it...
    -mgmt will fault you for there mistakes in communication
    -make sure you are content with working for a controversial company!

    Advice to Management

    decrease work load
    offer better compensation since ASC was purchased...come on the work load has doubled for same salary!
    offer better training


  11. "Great company but far from perfect"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Fe, NM
    Current Employee - Anonymous Employee in Santa Fe, NM
    Doesn't Recommend

    Pros

    Creative work environment. Very casual and supportive of work family balance. Good salary and benefits packages. Not many places that will pay for 100% of medical and dental, but I guess they should as it is a smoking environment.

    Cons

    This company is filled with politics. Many employees are mediocre at their jobs and very petty.

    Advice to Management

    Reward true performers and truly live the vision. You already do 80% of the time kick it up a notch and take it to 100%.



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