Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated October 18, 2017
86 reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 46 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 77 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 27 reviews)

  • Stigma attached to the tobacco industry (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not What You Think"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Good benefits
    Set your own schedule

    Cons

    Limited growth, especially for those of color
    Management enforces rules selectively
    Management does not have proper training prior to being placed in management roles
    Safety is not a concern for employees that work in dangerous metropolitan areas

    Advice to Management

    Practice what you preach and learn to understand individuals from all socio-economical backgrounds.


  2. Helpful (3)

    "Glass ceiling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Reynolds American full-time (More than 10 years)

    Pros

    Great training, decent pay, and decent benefits.

    Cons

    Too many cliques, no advancement for African Americans, and core values only means something to a few instead of the masses - especially senior leadership.

    Advice to Management

    Practice what you preach, and get rid of the bad apples. People of color have no realistic chance of making it to the top. Glass ceiling!

  3. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Draper, UT
    Former Employee - Territory Manager in Draper, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    People in Utah have a tough time figuring out what's going on, so you can basically do whatever you want and get away with it for a long time.

    Cons

    People in Utah can't figure out what's going on and have a really tough time promoting people. If you're placed in Utah, pack your bags and leave asap.

    Advice to Management

    Figure out how to promote people who deserve it. Don't hold people back when because certainan managers should never have been in the position they are in.


  4. Helpful (2)

    "Favortism comes first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operator in Tobaccoville, NC
    Current Employee - Operator in Tobaccoville, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time

    Pros

    The pay is good. But you pay back with all your free time.

    Cons

    No matter your degree or practical experience will get you ahead in this company. It is all about who you know. Any review stating otherwise, is one of the chosen few.

    Advice to Management

    No matter how much you pay; it is not enough for a single parent to miss time with their children in order to work 7 days a week now (for over a year) simply because management doesn't know how to run a department. I know 10 people right now planning to quit within 3 months. I am one.


  5. Helpful (5)

    "Second Hand Smoke Health Risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time

    Pros

    The pay is much higher than any other employer in the area and the bonuses are excellent if you are a Senior Manager or higher.

    Cons

    Overall, a very cliquish organization. If you have not been there 15 years or more, you are an outsider. Also, while they do give warning about a smoking environment, it is surprising how prevalent it really is. Employees are allowed to smoke at their desks, in break rooms, and in the halls. You will go home smelling like smoke each day. Additionally, there is a great deal of pressure to join their Political Action Committee. There are at least quarterly meetings where some executive will brag about how they are able to defeat most legislation to restrict smoking or to add additional warnings to the health hazard.

    Advice to Management

    Stop taking so much internal pride in your ability to buy politicians.


  6. Helpful (5)

    "Great salary but working there is like stepping back in time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - R&D in Winston-Salem, NC
    Former Employee - R&D in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Great pay and good benefits. If you don't want to work hard and get by then this is the place for you.

    Cons

    Smoking in the building in all hallways. Changed room titles from conference rooms to training rooms to allow smoking. Smoking eclipse heat not burn cigarettes reek worse than real cigarettes and smell like wet smoldering paper. 85% of everyone in a meeting is smoking and by the end you are in a cloud and hardly able to find the door. You go home smelling like smoke everyday. You don't feel like you are contributing to the well being of society because your focus is to produce a product that provides nothing to the users but health issues. You are there for only a pay check. Upon interviewing for future positions outside of Reynolds you are told "I hope you don't think this will be like Reynolds where you can just sit on your butt half the day and get paid".
    Also tribal knowledge is a real problem and the only people that can really contribute are lifers in the industry. It will take years for anyone to get up to speed on all the aspects of the industry. This industry is only alive because of taxes it generates. If the taxes are ever lost then this industry will be history. History just like what it feels like when you walk through the doors to work everyday like stepping back in time in an episode of Mad Men.
    If you find yourself on the unpopular or blacklist then they will work with HR to find anything they can to get rid of you and deny unemployment benefits.
    I did not find that I had a purpose in life while working here and was just buying time until I found a real fulfilling job to contribute to the well being of society. If you just want a fat paycheck and annual bonus and don't care if you just get by then this is the place for you. If you want to actually contribute to the future and build a promising future for your kids and grand children then if they offer you a job run like hell.

    Advice to Management

    Think of employees well being and the well being of society as a whole and transition from producing health hazards and focus on the pharmaceutical possibilities of tobacco like KBP


  7. Helpful (3)

    "Santa Fe Natural Tobacco| Former Market Manager| Glad I got out when I did!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Houston, TX
    Former Employee - Marketing Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than 5 years)

    Pros

    -Generous salary
    -Quick promotions due weak bench strength
    -Work life balance
    -Fringe benefits
    -Company car
    -Easy job if you have decent management

    Cons

    -Experience is very inconsistent depending on Management in each Region
    -Weak bench strength results in poor management
    -Certain RDs (in the West) will lie, cheat and steal to get achieve their career goals.
    -Toxic upper management
    -Trade Marketing cannot find it's identity. Creates busy work to justify inflated salaries.

    Advice to Management

    Trade Marketing will consistently turn over if the busy work continues. Upper management needs to get out of it's own way!

  8. Helpful (3)

    "Over worked. Underpaid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    This used to be a great company to work for. Over the past 2 years it has changed drastically. The only pro now would be the company car, with free gas.

    Cons

    The workload and expectations are extremely high in comparison to what the salary is. It is expected that you work 60 hour weeks.. And that is still not good enough. The majority of the "store owners" you work with are not very intelligent and that is what your hard work and bonus is based on. All the managers have been in the TM roll but somehow forget what it is like once they are in a management roll and have unrealistic expectations. Do yourself a favor and stay away. The stress the management puts on you is not worth the pay, especially if you live in California.

    Advice to Management

    Pay your people for the work you are expecting them to do. TMs are underpaid and overworked. You will continue to have high turnover until that is fixed. Remember what it is like to be a a TM and stop micro managing everything!!


  9. Helpful (2)

    "No longer a premier company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Winston-Salem, NC
    Former Employee - Buyer in Winston-Salem, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Reynolds American full-time

    Pros

    Managers didn't seem to micromanage.
    Good benefits, especially 401k.
    Convenient to downtown Winston-Salem.
    You can get promoted easily, even if you are worthless.

    Cons

    Managers couldn't provide any direction.
    Interdepartmenral politics are unreal.
    Too many "old-timers" there just skating through.
    Lots of egos to deal with.


  10. "territory manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Salesmmanager in South Florida, FL
    Former Employee - Sales/Salesmmanager in South Florida, FL
    Doesn't Recommend
    Neutral Outlook

    Pros

    not very many.... too numbers oriented ..not a people Co.

    Cons

    ......numbers oriented.....don't work with employees


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