Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated March 15, 2017
109 reviews

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109 Employee Reviews

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Pros
  • Team spirit with good work life balance (in 37 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 71 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "TM 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Grand Haven, MI
    Former Employee - Territory Manager in Grand Haven, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American (More than 8 years)

    Pros

    left alone to do your job most of the time, good pay and benefits. Ancillary benefits are pretty good too, they pay for cell phone, home internet and provide a nice company car.

    Cons

    management is mostly at a loss, they cant think on their own. a lot of dumb, time wasting projects that do not result at any sales increases only serve to justify that someone that isn't in the field is trying to do their job.


  2. "Not so bad..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Research Associate in Winston-Salem, NC
    Former Contractor - Research Associate in Winston-Salem, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American as a contractor (More than 8 years)

    Pros

    The pay was really awesome and they compensated for cost of living almost every year, so the pay stayed awesome in comparison to other companies.

    Cons

    In contrast, they were able to afford paying such a high hourly rate because they refused in certain departments to take on any type of permanent employment, keeping everyone as a contact employee, therefore not having to offer anyone any type of benefits.

    Advice to Management

    Despite either of the pros or cons listed above, management always seemed to relate and interact with the employees at every level, maintaining seemingly personal relationships with them all, which goes a long way in day-to-day job satisfaction. Please remember this and don't forget where you came from.


  3. Helpful (2)

    "Sales role turned direct marketing"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A lot of autonomy, company car. If you do your job well enough to your boss' liking they will leave you alone but if you don't you will be micromanaged to the point of wanting to quit.

    Cons

    They have completely changed the role of this job and now are using it's sales force to be direct marketers by standing in stores and asking competitive smokers to try our brand.

    Advice to Management

    Transparency and being more up front about the goals would make things much easier. Stop making goals and then telling everyone that hitting the goals is not good enough and that you are expected to go well above them just go get your average bonus


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Territory Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III in San Jose, CA
    Former Employee - Territory Manager III in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Great Benefits, Non-micro managed position, Complete training about the brand and product initiatives. Overall easy job to manage on the daily basis

    Cons

    Upward mobility is limited because of the older guys at the top of the ladder holding upper level positions. In order to get promoted you must be willing to "brown nose" a little bit and "play the game." Salary could also be a bit higher in comparison to other similar positions in the industry

    Advice to Management

    Compensate entry level positions fairly to limit turnover. Make advancement to upper level positions attainable within the first two-three years, otherwise the job is a burnout


  6. Helpful (1)

    "More work Same money"

    Star Star Star Star Star
    Current Employee - Territory Manager III in Albany, NY
    Current Employee - Territory Manager III in Albany, NY
    Approves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Company Car, free gas, good vacation.

    Cons

    With this acquisition, we are doing twice the work for the same amount of pay.

    Advice to Management

    Try using positive reinforcement once in a while. You focus on the negative then repeat yourself 100000 times. Always looking for something wrong. I recently got scolded because a sign was crooked. My Advice to management is to SETTLE DOWN, we are out here on the front line, taking a beating from this recent acquisition. The last thing we need is you yelling at us for something that is out of our hands.


  7. Helpful (2)

    "Administrative Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, Great wellness program, onsite clinic (free of charge to employee), work out facility

    Cons

    The organization is a flat one - hard to move up


  8. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Reynolds American full-time (More than 8 years)

    Pros

    Colleagues, compensation, sharing of best practices

    Cons

    Work-life balance, upper management, industry

    Advice to Management

    AVPs and up: 1) Better alignment of expectations with reality. 2) Be more supportive of regional management; allow them to coach oppose to you interfering. 3) Be mindful of your audience as your words can at times be perceived as being condescending.


  9. "RJ employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Great benefits and vacation packages.

    Cons

    Full week is on 37.5 hours


  10. "too much politicis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Des Moines, IA
    Current Employee - Anonymous Employee in Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    great pay, amazing benefits, biggest 401k ive ever heard of (give 3 match 6 for a total of 9). free car, insurance, and gas make the job easy, flexible, very worth it.

    Cons

    Promotion process is really bad. The company politics are just brutal! There should be a much less subjective way to decide on promotions from positions. Most life time TMs have given up hope and are doing just enough not to get yelled at.


  11. "good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager
    Current Employee - Territory Manager
    Doesn't Recommend
    Positive Outlook

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Great work life balance and benefits.

    Cons

    Promotion process can be quite political and bias.



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