Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated October 7, 2017
129 reviews

Filter

Filter


129 Employee Reviews

Sort: PopularRatingDate

Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 46 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 77 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 27 reviews)

  • Stigma attached to the tobacco industry (in 24 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III
    Recommends
    Approves of CEO

    Pros

    Great company to work.
    Good training programs.
    Competitive benefits.
    Lately we can se that the company is taking care more about the employess.
    Good work life balance time.

    Cons

    Once you star in field trade promotions are not easy to get.
    Depends on where you work there is a lot of micromanagement.
    Take more than the average time to get a promotion.
    As a TM you are competing agains and average of 70 people for a promotion.


  2. Helpful (1)

    "Concentrate on the employees that make the business sucessful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in Tobaccoville, NC
    Current Employee - Mechanic in Tobaccoville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time

    Pros

    Good benefits decent pay

    Cons

    Too many managers time off can be tough to get

    Advice to Management

    We all know you don't want to cut your own but when managers outnumber people actually producing the product there is a problem. When there are new job opportunities do not hire someone who knows nothing about the business there are plenty of qualified employees that truly would make a difference. Reward excellence besides a once a year bonus. Why try harder all year when the only reward that you can get is possibly a 4 on your review and increase your bonus by $2000? When there is no chance of any type of a merit pay increase you get excellent employees that just stagnate and do enough to get by.

  3. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Excellent 401 K Plan and Health Benefits

    Cons

    Promoting a product that will cause death


  4. "Good company to begin your career with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits and flexible schedules.

    Cons

    Limited opportunities for career development.


  5. "Great job if in the right area"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American full-time

    Pros

    Great schedule company car is a huge bonus

    Cons

    Gets repetitive and you can become over worked


  6. "Trade Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    -401K matching
    -company car
    -Yearly Bonus
    -Health insurance
    -Highly innovated Company

    Cons

    Great company to work for if you have a good Division Manager. There a lot of Division Managers that should not be Managers.
    Salary is not competitive compared to other Tobacco Companies.

    Advice to Management

    Middle & Upper management needs to be more transparent.
    Don't expect your Territory Manager's to be coachable if you (Division Manager) can't do the same in return.


  7. "Territory Manager Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in New York, NY
    Current Employee - Territory Manager III in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    Company car for personal use
    Cell phone and internet allowance
    Dynamic and challenging environment
    Employee development focus at every level
    Great people
    Great CEO

    Cons

    Tobacco industry
    No clear structure as to how people are promoted
    Promotions are one-dimensional - follow same path for everyone. No cross department training or opportunities except if you know someone in the higher ups
    Constantly increasing work-load and unrealistic sales expectations.
    Consumer engagements goals unrealistic and everyone within the company knows it but does not want to admit the obvious.

    Advice to Management

    Focus on creating a structure of promoting people that truly deserve it and not those who are playing politics and are constantly in their bosses face. Remove the CE goal and let CEs truly be a natural conversation about the products.Last, but not least, get rid of the IDPs - 90% of the employees hate it and just write them without really caring about them.

  8. Helpful (3)

    "Territory Managet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company Car (free gas); expense account; work from home. Great starter company for experience.

    Cons

    Not much opportunity to advance. Pretty much must wait until someone ahead of you moves on before a promotion comes along. I saw people in the same role for years, waiting to receive a bump

    Advice to Management

    Increase salaries of TMs to attract and retain better talent


  9. Helpful (2)

    "Great To Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tm3 in Nashville, TN
    Former Employee - Tm3 in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Car Allowance
    - Benefits
    - Can work with good people
    - Vacation/Sick Time

    Cons

    - Workload does not equal Pay
    - 90% of Job depends on immediate manager
    - Gas Stations

    Advice to Management

    You are losing talent to lack of pay... people don't want to travel all over the united states to make only 8-10k more. You need more advancement paths and base salary is a disaster.


  10. Helpful (2)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 3 years)

    Pros

    RJR is a very solid place to start your career. You will receive excellent training; they invest heavily in their talent pool. They only promote from within, which is a perk for current employees. Good salary, bonus multiplier, double bonus in 17', and solid benefits. Many opportunities to network with colleagues at regional and national meetings.

    Cons

    You are working for a tobacco company, which leads to more than a few raised eyebrows outside of work. Very linear promotion path for sales employees. You will also have very little input in deciding where your promotion location will be. Customers generally feel controlled due to RJR contracts that require specific behaviors for $. Workload increased significantly post LO acquisition.

    Advice to Management

    Shake up promotion process; it's driving away talent. Continue to drive product innovation.


Showing 129 of 593 reviews
Reset Filters