Reynolds American Reviews | Glassdoor

Reynolds American Reviews

Updated July 22, 2017
122 reviews

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Pros
  • RAI offers benefits such as work from home to suport work/life balance (in 43 reviews)

  • Great benefits -- company car, paid vacation (Currently 5 weeks for me (in 71 reviews)

Cons
  • Work life balance is still a little rough however they are making strides to help with this (in 22 reviews)

  • Tobacco industry, management can be overbearing for a simplified job description (in 23 reviews)

More Pros and Cons

  1. Helpful (1)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III in Winston-Salem, NC
    Current Employee - Territory Manager III in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American (More than 8 years)

    Pros

    Awesome company Benefits company takes care of its employee.

    Cons

    You may get an unethical boss who lacks character.


  2. Helpful (1)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Trade Marketing Representative III in Winston-Salem, NC
    Current Employee - Trade Marketing Representative III in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    The benefits are great. A lot of freedom in the position. Okay compensation. There's ability to get promoted and move up in the company.

    Cons

    They promote on the mobility instead of ability. To many chefs in the kitchen in upper management. The industry is truly evil.

    Advice to Management

    Look in the mirror

  3. "Territory Manager"

    StarStarStarStarStar
    Current Employee - Trade Marketing Representative III in Los Angeles, CA
    Current Employee - Trade Marketing Representative III in Los Angeles, CA

    I have been working at Reynolds American (More than 3 years)

    Pros

    Autonomy, good pay, company car

    Cons

    Working for an evil company


  4. Helpful (3)

    "TM 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Grand Haven, MI
    Former Employee - Territory Manager in Grand Haven, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American (More than 8 years)

    Pros

    left alone to do your job most of the time, good pay and benefits. Ancillary benefits are pretty good too, they pay for cell phone, home internet and provide a nice company car.

    Cons

    management is mostly at a loss, they cant think on their own. a lot of dumb, time wasting projects that do not result at any sales increases only serve to justify that someone that isn't in the field is trying to do their job.


  5. "Not so bad..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Research Associate in Winston-Salem, NC
    Former Contractor - Research Associate in Winston-Salem, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American as a contractor (More than 8 years)

    Pros

    The pay was really awesome and they compensated for cost of living almost every year, so the pay stayed awesome in comparison to other companies.

    Cons

    In contrast, they were able to afford paying such a high hourly rate because they refused in certain departments to take on any type of permanent employment, keeping everyone as a contact employee, therefore not having to offer anyone any type of benefits.

    Advice to Management

    Despite either of the pros or cons listed above, management always seemed to relate and interact with the employees at every level, maintaining seemingly personal relationships with them all, which goes a long way in day-to-day job satisfaction. Please remember this and don't forget where you came from.


  6. Helpful (2)

    "Sales role turned direct marketing"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A lot of autonomy, company car. If you do your job well enough to your boss' liking they will leave you alone but if you don't you will be micromanaged to the point of wanting to quit.

    Cons

    They have completely changed the role of this job and now are using it's sales force to be direct marketers by standing in stores and asking competitive smokers to try our brand.

    Advice to Management

    Transparency and being more up front about the goals would make things much easier. Stop making goals and then telling everyone that hitting the goals is not good enough and that you are expected to go well above them just go get your average bonus


  7. Helpful (1)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III in San Jose, CA
    Former Employee - Territory Manager III in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Great Benefits, Non-micro managed position, Complete training about the brand and product initiatives. Overall easy job to manage on the daily basis

    Cons

    Upward mobility is limited because of the older guys at the top of the ladder holding upper level positions. In order to get promoted you must be willing to "brown nose" a little bit and "play the game." Salary could also be a bit higher in comparison to other similar positions in the industry

    Advice to Management

    Compensate entry level positions fairly to limit turnover. Make advancement to upper level positions attainable within the first two-three years, otherwise the job is a burnout

  8. Helpful (1)

    "More work Same money"

    StarStarStarStarStar
    Current Employee - Territory Manager III in Albany, NY
    Current Employee - Territory Manager III in Albany, NY
    Approves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Company Car, free gas, good vacation.

    Cons

    With this acquisition, we are doing twice the work for the same amount of pay.

    Advice to Management

    Try using positive reinforcement once in a while. You focus on the negative then repeat yourself 100000 times. Always looking for something wrong. I recently got scolded because a sign was crooked. My Advice to management is to SETTLE DOWN, we are out here on the front line, taking a beating from this recent acquisition. The last thing we need is you yelling at us for something that is out of our hands.


  9. Helpful (2)

    "Administrative Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, Great wellness program, onsite clinic (free of charge to employee), work out facility

    Cons

    The organization is a flat one - hard to move up


  10. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Reynolds American full-time (More than 8 years)

    Pros

    Colleagues, compensation, sharing of best practices

    Cons

    Work-life balance, upper management, industry

    Advice to Management

    AVPs and up: 1) Better alignment of expectations with reality. 2) Be more supportive of regional management; allow them to coach oppose to you interfering. 3) Be mindful of your audience as your words can at times be perceived as being condescending.


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