Rezolve group Reviews | Glassdoor

Rezolve group Reviews

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2.4
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Craig Carroll
8 Ratings

34 Employee Reviews

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  1. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Lawrence, KS
    Former Employee - Team Lead in Lawrence, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rezolve group full-time (More than a year)

    Pros

    A dynamic and collaborative environment with a strong sense of camaraderie and team work. Potential for advancement within a short amount of time for capable individuals.

    Cons

    There were long hours during the busy season, not unlike other jobs with seasonal peaks. The high volume periods can feel overwhelming to certain personality types.

    Advice to Management

    Maintain high quality standards, but also put yourself in the shoes of the employee, understanding that each client interaction is unique and may be dictated by the client to a certain degree.


  2. "sales rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Rezolve group full-time (More than 5 years)

    Pros

    close to home, like the hours, like the people worked with, company get togethers

    Cons

    not a good business, not honest with customer

    Advice to Management

    Rules the same for everyone

  3. "Great Culture, Extremely Talented Leadership and a Focus on Working Hard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Sacramento, CA
    Current Employee - Director in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rezolve group full-time (More than 3 years)

    Pros

    There are always new opportunities available if you are willing to work hard and show initiative. Leadership is very good at rewarding employees who are dedicated and committed. The company is very entrepreneurial which makes every day fun and exciting.

    Cons

    At times, the emphasis on hard work makes for a less than ideal work life balance but the hard work is seen and rewarded.

    Advice to Management

    Continue leading with great vision and energy. The culture of the company is great. I appreciate the abundance of communication that is shared about what is happening with the company as a whole.


  4. "Dishonest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Review in Sacramento, CA
    Former Employee - Applications Review in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rezolve group part-time (Less than a year)

    Pros

    The only good thing I can say about this company is that there were friendly people working there.

    Cons

    This company is complete scam! They trick people in to paying them to submit their FAFSA for college because they don't know that it is free. They will even people's money who can't even afford it and auto bill the customer each year with letting them know and with still take money from them even if they graduated from college.


  5. "Worst Company I Have Worked For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rezolve group full-time

    Pros

    When employees are forced to work overtime, the company will provide them with food. Sometimes from the vending machine, but they do provide food.

    Cons

    Employees are salaried and do not receive compensation for their overtime hours. It is an expectation that almost every employee works more than 40 hours a week, and flexing hours is frowned upon, even for employees that begin work at 6 am every couple of weeks. Every project is expected to be Priority 1 at all times. Management is very controlling over the workers. Even though employees are salaried, they get lectured about taking lunches longer than 1 hour. With the high company expectations for performance and the amount of hours employees are expected to work. the pay is not satisfactory or proportionate to the demands on employees. During "peak season," employees are rewarded for working extended hours by drawings for $10 gift cards and by patronizing games. Overall, I would say that the company takes advantage of their workers by working them long hours with high standards and offering no incentives for their extra work. Additionally, the benefits package is not substantial enough for employees with families.

    Advice to Management

    You need to make your pay competitive with other employers. Company morale is spiraling downward. And above all else, you need to compensate your employees for their overtime hours. A standard work week is 40 hours.

    Management is very set in their ways and "old school" in a very negative sense of the term. Cannot move into the modern age with the current attitude of leadership figures, which is ironic considering they are a Software as a Service company and repeat that they are at every possible opportunity.


  6. Helpful (1)

    "Pure bait and switch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Financial Aid Advisor in Lawrence, KS
    Former Employee - Student Financial Aid Advisor in Lawrence, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rezolve group full-time (More than 3 years)

    Pros

    If one is willing to work hard, one can reap the results of the effort. Employees also get to enjoy lots of free food, win prizes and the like to keep moral up during the peak FAFSA filing periods of the year. There are some opportunities to advance.

    Cons

    Worked hard, psychologically abused, and have no work-life balance. The most rewards come to those who prefer to work and only work. In fact, that is the primary factor that gets you considered for advancement - working 80 hours a week or more during the peak period. Also, the difference between having a college degree and not having one in the pay scale is only 50 cents per hour. Without a college degree one earns $10 per hour and with one $10.50 per hour as a base. Hitting key performance indicators earns a bonus each month but while they started out reasonable at first, by a year in they turn into blatant cog in the machine production goals.

    Advice to Management

    My advice to management is to not undervalue employees by providing poor pay but expect performance one would typically obtain from paying people three times or more for the work. Being a hamster on a wheel for a company burns out the most devoted eventually and creates high turnover for average workers. I understand a company wants the best workers they can find, but sometimes the best workers are those whom you don't have to look for as replacements for burned out, spent, overworked current employees.

    It also does not help that people were laid off because of business and upper management difficulties. I posit that such comes from a company that wants to extract maximum profit for the highest levels of management to benefit while shafting the workers that make the company what it is.


  7. Helpful (1)

    "Long hours, unappreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Rezolve group full-time (More than a year)

    Pros

    Nice co-workers, theme days, company meeting

    Cons

    long hours, no real goals and expectations, very subjective and favoritism in the workplace

    Advice to Management

    Manage by what you see not what you hear.

  8. Helpful (1)

    "I suffer from PTSD thanks to Rezolve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Aid Adviser in Rancho Cordova, CA
    Former Employee - Financial Aid Adviser in Rancho Cordova, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Rezolve group full-time (Less than a year)

    Pros

    Great trainning, a lot of parking, great recruiting, good concept, great benefits if you're full time, massage chair.

    Cons

    never knowing if your job is safe, horrible politics is like high school politics, you can NEVER be out sick or you'll get fired no matter how many Doctor's notes you have, you MUST be perfect 100% of the time. In my 9 months there, the paramedics came 3 times to take 3 different employees to the ER due to panic attacks over loosing their jobs. The police came once because someone threaten to shoot the whole call center after they got fired, since they were fired out of the blue.

    Advice to Management

    If someone is doing great job and is meeting their sales goals and receiving an award every month they are there, there is no reason to fire them out of the blue. It doesn't make any sense. Please only make decisions based on how great the employee is nothing else.


  9. "Pleased with Rezolve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lawrence, KS
    Current Employee - Anonymous Employee in Lawrence, KS
    Recommends
    Positive Outlook

    I have been working at Rezolve group full-time (More than 3 years)

    Pros

    An environment that doesn't accept low standards. Employees are expected to perform to a high standard from top to bottom - if you have high standards and choose to go above and beyond those efforts are recognized. Significant efforts by managment to provide a positive culture where employees are welcomed - holiday party celebrations, annual company meeting, lots of free food, employee outings to many types of events, sponsored community service projects. There is room for advancement - according to the managers i have talked to almost everyone of them were promoted from entry level positions and there are continually new positions being posted. The company is doing great things for promoting college cost transparency and helping students/families access financial aid for college. I have recommened many friends to work here and not only did they come to work here but enjoy they their choice to do so!

    Cons

    Its a quickly growing company that changes often, so it can be difficult for some people to adapt quickly enough to be succesful. There is a call center operation and many people who start there (me included) come in with low-performance standards standard due to having worked at other call centers with low standard. It quickly becomes clear that level of performance is not acceptable and many people choose not to adjust, so a decent portion leave to go back to the usual call center environment. Because it is a quickly growing business employees are asked to work alot - this is true for employees, but managment is clear about this expectation up front.


  10. "reviewing endless paperwork in a cubicle wasn't that bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Review Processor in Lawrence, KS
    Former Employee - Applications Review Processor in Lawrence, KS
    Recommends
    Positive Outlook

    I worked at Rezolve group part-time (Less than a year)

    Pros

    Friendly people and an enjoyable atmosphere. Management was very personable and up beat and made reviewing endless FAFSA forms seem less boring

    Cons

    Not very flexible with school, demanded a lot of hours. Though I would work extra when I could, they would get upset when I was busy with school.

    Advice to Management

    If you hire students for part-time work be a bit more understanding of their priorities.


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