RichRelevance Reviews | Glassdoor

RichRelevance Reviews

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Carl Theobald
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20 Employee Reviews

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Pros
  • Laid back company culture, good work-life balance (in 8 reviews)

  • Incredibly smart people- some of the most brilliant you'll find (in 6 reviews)

Cons
  • Lots of smart people let go without any safety net (in 5 reviews)

  • Many good people left because of his poor executions (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Don't trust the CEO"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time (More than a year)

    Pros

    The team chemistry was great.

    Cons

    The CEO and CFO do not appreciate their employees. Of course they are cash flow positive now, they fired 85 employees.

    Advice to Management

    Whoever controls the money controls the Company. Hire a new CFO.


  2. Helpful (9)

    "Money suckers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I wish there was one.. All the good talent has already left or is planning to leave.. Time to run!!

    Cons

    They suckered every single penny of their employees.. Kept showing hopes of IPO and forced the employees to buy in for more stocks for an internal funding round.. Now they fired everyone and dropped the value of the stock to the floor so anyone who had exercised their stocks is doomed.. The only people who will still make money are the c-level and the board.. Way to go out of your way to screw every employee you had.

    Advice to Management

    I don't think any advice will work for them now.. I wish CEO knew how to hire good execs.. Every single person he hired has been a big disaster

  3. Helpful (15)

    "Won't be relevant for long and I don't know who is getting Rich"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great customer portfolio. Leader in e-commerce recommendations.

    Cons

    The BOD is being completely irresponsible in their guidance to leadership. The company has no direction, no viable product plan, no understanding of the market. Why would you hire a CEO who hates retailers? All the leaders are just being busy till the portfolio gets sold or the doors closed whichever comes first. CLIENTS beware start finding an alternative.

    Advice to Management

    Ask the Chairman and the CEO to step down. Fire the CFO and CPO. A PE firm with retail expertise could turn this around a good acquisition target for pennies on the $


  4. Helpful (15)

    "Poor management and lack of transparency make RichRelevance not so relevant..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time

    Pros

    The people are amazing, very smart, friendly, fun, and hard working.
    The products are very robust and really seem to be a cut above the rest.
    There was always a positive and fun atmosphere at the office.
    The company has a great mix of large retail clients.

    Cons

    Poorly managed, no transparency with employees and sometimes just downright lies. For instance, less than 2 months ago before laying off 40%, the management assured everyone that the employees have nothing to worry about before the end of the summer since there is enough cash until the end of the year. About a week ago without prior notice they laid off 40% of the employees and this only a couple of months after such a lavish retreat in California for the entire company. If they didn't fly everyone from across the globe out to Napa Valley, at least 4 or 5 people could have been spared or they could have afforded to take care of people a bit more than with the pathetically small severance package that was provided...
    Their choice of who to keep on and who to let go also raises some questions... Seniority, billability, revenue generation, product knowledge were not necessarily taken into account as much as high paid executives taking care of themselves and their immediate subordinates.

    Advice to Management

    You have great people who work for you and give their heart and soul. If you want people to continue to regard the company as a good place to work, you have to finally understand that people are not expandable and improve communication, transparency, and listen to their feedback.


  5. Helpful (19)

    "Poor Planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at RichRelevance (More than a year)

    Pros

    The employees are generally very nice, depending on what office you work in. The culture is OK, and the insurance is great. The perks are good, nice work/life balance and middle management seems to be honest.

    Cons

    Executives seem locked in the processes and there doesn't seem to be very good innovation at the top. Extremely poor judgement for years has led to no funding and I can't see this company lasting much longer. Bad executive decisions abound and people all seem to be walking on egg shells. A clear sign when people start voluntarily leaving like flies - layoffs are near. And they were huge last time around as 50% of the staff is now gone.

    Advice to Management

    Get your act together. You spend thousands of dollars sending EVERYONE from all corners of the planet together for your 2016 "kick off" in Napa and then, two months later, lay off half of your employees. This is terrible planning and a lack of foresight by management is the only reason. Now working with a skeleton crew, good luck retaining current clients (they are a mess anyway) and gaining new ones. This place is doomed.


  6. Helpful (14)

    "An Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time (More than a year)

    Pros

    Really interesting client mix (lots of really big clients, a ton of client globally).
    This place is FANTASTIC for the self motivated and the innovative.
    The company is very agile and there's always opportunities for more.
    Plenty of opportunities to learn new things.
    Employee culture is A+
    The health insurance and general benefits are also awesome!

    Cons

    Layoffs every 18 months:
    In 2016, around 40% of the company was laid off.
    In 2014, 10-15% of the company, an entire division, was laid off.
    >2014 was before my time but my understanding is there were layoffs in 2012 as well.
    Went through a round G funding in 2013? G?
    The unfortunately reality is that your time here will probably be short so don't plan on RR being anything more than an 18 month investment.
    No 401k matching.

    Advice to Management

    It's easy to fall in love with working here; the people, the culture, the work... But nobody is going to want to work here if they're going to have to seriously consider looking for a new job in 18 months.


  7. Helpful (10)

    "Where to begin..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time

    Pros

    Free snacks
    Some great, talented people working there

    Cons

    As another reviewer mentioned, yearly layoffs aren't exactly a confidence booster. I've never been part of a company that hides so much important information from their employees and then lies to them about it when asked. "Will there be layoffs this year?" "No, there will be no layoffs this year."...1 month later...what do you know? LAYOFFS!...

    It's clearly a problem when most of the leadership (and original members of the company) are leaving voluntarily or even worse, let go because the people put in charge are too blind and irrational to see what's really going on. They refuse to budge from their original ideas about where the company is headed while all their competitors have surpassed them.

    It's a shame too because there are some very talented people there and the company "leaders" are simply too set in their ways to make any valuable changes.

    Lastly, it's so cliquey at the top its scary. It doesn't exactly make any business sense to promote someone and give them a bonus after losing one of the company's largest accounts just because they were close with the execs. This actually happened.

    Advice to Management

    Stop putting people in position to fail and take a step back to look how the culture has crumbled. From what I hear, it used to be a place people wanted to work at. Be open with you're employees about what is going on at the top and don't be so childish when people decide to leave for better opportunities.

  8. Helpful (10)

    "Look elsewhere job seekers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RichRelevance full-time (More than 3 years)

    Pros

    Apparently due to mass exodus and negative Glassdoor feedback, the company has tried to address a few of its shortcomings.

    Cons

    Lots of hierarchy. A culture of blame that frequently targets everyone below the ineffective exec-level clique. Constant shifts in messaging and direction. Complete divesting in employees with removal of existing perks and increased pressure to deliver upon unrealistic goals with a skeleton crew.

    Advice to Management

    Realize that you've driven away a lot of passionate and talented folks that could have lead you to success if you treated them with respect, were honest with them, and properly enabled them with budget, staff and work/life balance. Please don't continue down the path you're on.


  9. Helpful (6)

    "Changing priorities, internal agendas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    New office space. Bright colors.

    Cons

    Former staff that built the company's culture, sales, infrastructure, client services, etc are all gone. New people all the time with little to no innovation. Constantly borrowing money. Bought into the IPO hype but just saw they have series g now so that option is all but long gone. Layoffs every time we borrowed. No real team or comradery to speak of; more of a cya culture.

    Advice to Management

    Got rid of old management in the past. Time to get rid of existing management and replace with real world experienced ones.


  10. Helpful (9)

    "Great Tech Awful leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Francisco, CA
    Former Employee - Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time (More than 3 years)

    Pros

    great people, great company culture

    Cons

    Awful leadership. CEO is an ego maniac and single handily is ruining the company

    Advice to Management

    Fire the CEO


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