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RichRelevance Reviews

16 reviews

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Carl Theobald
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16 Employee Reviews

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Pros
  • Laid back company culture, good work-life balance (in 8 reviews)

  • Incredibly smart people- some of the most brilliant you'll find (in 6 reviews)

Cons
  • Lots of smart people let go without any safety net (in 5 reviews)

  • Many good people left because of his poor executions (in 4 reviews)

More Pros and Cons

  1. "Not what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time (More than a year)

    Pros

    Amazing people, small culture boosting components, laid back working atmosphere, flexible time off

    Cons

    Many layoffs, poor financial management, overwhelmed CEO causing company to suffer, let go of some really amazing employees, high churn rate (hardly anyone makes it more than a year anymore), culture is not what it used to be, poor management review system

    Advice to Management

    Take a serious look at where things are headed, stop letting amazing people leave, re-evaluate your executive team, revamp your culture


  2. "Decent Experience"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at RichRelevance full-time (More than a year)

    Pros

    Good work life balance
    Autonomy to work on project that you deem worthy
    Decent location

    Cons

    Vision for the company isn't clear
    Management isn't coordinated
    Too many managers not enough workers

    Advice to Management

    Focus on moving needle and making sure you have the right people for the position. Not everyone performs well so don't be afraid to exchange them for those that do

  3. Helpful (4)

    "Poor execution"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RichRelevance full-time

    Pros

    - SOMA location
    - Employee benefits
    - customer base

    Cons

    - dysfunctional executive management team
    - no real leadership at the top
    - sales execution is abysmal
    - no longer a market or thought leader
    - commoditized market for recommendations
    - inability to pivot to a personalization platform

    Advice to Management

    - Seriously evaluate your executive leadership team
    - invest appropriate resources in your platform rather than applications
    - Mentor your employees and create an environment of passionate, loyal employees


  4. Helpful (5)

    "I wish them all the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prefer Not to Say Here in San Francisco, CA
    Former Employee - Prefer Not to Say Here in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    The place was once full of talented engineers
    The place has a great culture

    Cons

    They have laid off so much of the staff, I hope they can keep going. The atmosphere must be rather depressing there

    Advice to Management

    Best of luck to you. A lot of people including myself put a lot of work into that company


  5. Helpful (6)

    "Faulty leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time (More than a year)

    Pros

    People on the ground are smart, passionate, good to work with, and want to get things done. Office and facilities are pretty nice. Compensation is fair. The core product is solid.

    Cons

    The leadership team constantly "changes direction" after failures that result in layoffs. Most of it is internal marketing hype which does not result in any real change. CEO is egotistical and enjoys belittling employees in front of others in order to create a sense of urgency. I hear that the culture used to be great, but now there is the smell of fear in the air.

    Advice to Management

    Replace senior leadership team with those that have more relevant experience and devise a strategy that will allow for real growth.


  6. Helpful (10)

    "Startup purgatory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RichRelevance full-time (More than 3 years)

    Pros

    Good people in the trenches, good exposure to the Hadoop ecosystem, sf office is nice and fun when people show up, unlimited PTO policy, decent pay (people always negatively compare the engineering salaries to places like Facebook and google, but most of the engineering staff couldn't get jobs there anyway). Good infrastructure and dev ops/systems engineers.

    Cons

    Oy. Nobody is excited anymore. The office is dead, except when there's free food or beverage, and that's when the HR camera gets broken out. Laborious effort is expended by way too many people to cultivate culture through events, policies and programs; culture should be an organic thing that comes from the kind of people you hire. Keeping engineers is hard; most start looking for their next job after they've hit the first cliff for their tiny equity stake. Sales staff is incredibly transient. Deal flow is lumpy and results in staff cuts at the earliest signs of droughts.

    Advice to Management

    Manage the company to succeed, not to merely exist. Tech leadership needs to be on the floor and interact with staff.
    Figure out how to boost motivation for free, the old fashioned way: by improving management tactics. And it starts with individuals.
    Pivot. Get out of the retail recs business. There's a reason why the other companies that were in our space years before we were haven't succeeded or gave up on retail. It's a brutal trench war. We will never exit if we are competing on price on $50,000 deals. There are probably 15 clever ways to do this with the infrastructure that they have.
    Get a visionary leader, a proven icon that has worked at one of the companies that we emulate through this phase of growth, that will inspire into the technical leadership (ie, replace CTO). The engineers and product team need a Moses to lead them out this disaster.
    Once you've done the above, Monitor who's still on job boards at the office and do everyone a favor; cut the dead weight. You are financing their job search.


  7. Helpful (4)

    "Great Company For The Retail Side"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at RichRelevance full-time (More than a year)

    Pros

    - the retail side of the business is where the growth and potential are for an employee

    Cons

    - midlevel managers that should not be in their position
    - communication gets muddled between departments

  8. Helpful (6)

    "They should stick to their knitting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RichRelevance full-time

    Pros

    Very smart people doing amazing work in the personal recommendations field. Enthusiasm runs rampant, and there are lots of perks.

    Cons

    Their second line of business, selling ads on retailer web sites, is not working. Senior management does not come from an ad sales background, and either do not understand the competitive environment/sales cycle or chose to ignore it when they over promised and under delivered numbers to the directors. The result was layoffs, and people who were doing good work were let go, without any real safety net.

    Advice to Management

    Stick to your knitting. Get out of ad sales.


  9. Helpful (7)

    "Great potential but better leadership needed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at RichRelevance full-time

    Pros

    The culture is very fun. The company does a lot of fun things. Lots of fun personalities in the office. On a social level, every is approachable. RichRelevance provides more than normal visibility due to the weekly All-Hands and daily morning calls. People get recognized for their achievements.

    Great work life balance!

    Cons

    This company wants to go IPO. The culture is fun, but it will hinder it's progress to IPO. Not all, but too many, upper-level manager appear to be clueless as to how their subordinates do their job and appear not to care. They constantly cancel meetings and don't read/reply to emails unless you're upper management yourself.

    Advice to Management

    Tell the CEO the whole truth and nothing but the truth. If you can't do something or provide certain information, just say you can't at the moment and work on process to provide what he needs. Don't sugar coat it. If something is wrong, tell him!

     This more of a question to management. How can you decide to spend a bunch of money marketing that RichRelevance is hiring, COME JOIN OUR FAMILY! Then turn around and lay-off the people who answered the called a few months later. It's very upsetting no upper-level managers lost their job for making/supporting such decisions. Only subordinates were laid-off. Which brings morality into question. Do not play with peoples' lives.

    Upper management needs to get their hands dirty. For a start up culture, it's surprising how disconnected upper-management is. Get connected! Not all upper-level managers are like this, but there are too many that are.

    Be accountable for your decisions and actions.


  10. Helpful (2)

    "BAD leadership, layoffs"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at RichRelevance full-time

    Pros

    Startup culture is fun, generally nice people, seemingly strong growth on the retail (recommendation technology) side of the business

    Cons

    Terrible top-level leadership, just went through a second round of RIFs on the struggling Ads side, appearing to lay off people that weren't as "tight" with management or in the "in crowd." Layoff was done poorly from what I've heard and with little warning... Company really needs to figure out how to make the Ads side work or else this is going to keep happening. Talented ad sales execs/support should stay far, far away and join an organization that knows how to hire the appropriate amount of people at the right time... RR sure doesn't.

    Advice to Management

    Don't let good people go just because they aren't as connected... it's appalling that people hired 2, 4, 6 months ago have been RIFd. When you get too aggressive you mess with lives. Figure it out and FAST before RR gets a bad rep in the ad sales biz (although this has probably already happened)


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