RichRelevance Reviews | Glassdoor

RichRelevance Reviews

Updated June 8, 2017
11 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Carl Theobald
0 Ratings

11 Employee Reviews

Sort: PopularRatingDate

Pros
  • Laid back company culture, good work-life balance (in 8 reviews)

  • Incredibly smart people- some of the most brilliant you'll find (in 6 reviews)

Cons
  • Lots of smart people let go without any safety net (in 5 reviews)

  • Many good people left because of his poor executions (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good times, ended unfortunately"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at RichRelevance full-time

    Pros

    Good People and a once prominent product set

    Cons

    Technology a bit long in the tooth

    Advice to Management

    Stick to a plan and execute and figure out how to penetrate the mid market


  2. "Great people, strange management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance part-time (More than 3 years)

    Pros

    The people are super fabulous. They have nice personalities and skill sets. I enjoyed working with them.

    Cons

    The company seems a bit of a dead-end. Where is it going? Why is it going there? How does it plan to survive in the market? I can't tell and neither can the management.

    Advice to Management

    Get bought.

  3. Helpful (6)

    "Remnants of an amazing company - currently in dire straits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RichRelevance (More than 3 years)

    Pros

    Industry leader in e-commerce personalized product recommendations
    Laid back company culture, good work-life balance
    Great place to develop your career or a new skill set, perfect place to enter tech industry
    Company offers you the autonomy to pursue projects/roles that most benefit your career growth

    Cons

    Recent significant downsizing
    Exec team has failed to take the company to the next level. Repeatedly takes the company in new direction, followed by failure.
    Poor upkeep of core technology, always scrambling to fix bugs
    Agile teams creates inefficiencies
    Generally chaotic

    Advice to Management

    Your employees are your most valuable asset. Treat them as such.


  4. Helpful (9)

    "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time

    Pros

    Good products and customer base
    Talented engineers
    Good technology stacks
    Friendly employees and work environment
    Good work life balance

    Cons

    Engineers don't respect the CPO. He's chased away a lot of good engineers. The current ones will leave soon. He's like a cancer that is killing the company.

    Advice to Management

    Find leaders who can regain respect from the engineers and turn the ship around, before it's too late.


  5. Helpful (5)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance (More than a year)

    Pros

    The firm puts effort into keeping employee morale high
    Good work life balance

    Cons

    The executive team needs reduced in size and turned over
    Very top heavy organization
    Little room for advancement
    Short executive attention span leads to constant turnover of processes, goals and employees

    Advice to Management

    Put more time and effort into mapping the course for the company. Use data rather than gut instincts. Then, stay the course. Perhaps hire a business consulting company.


  6. Helpful (7)

    "Good people, poorly managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RichRelevance full-time

    Pros

    fun coworkers, strong individual contributors, a lot of autonomy/leeway depending on role, nice office and some remnants of a once great culture, moderate to good business momentum, some teams under the rare good manager can be great place to work

    Cons

    Executive team is pretty bad, across the board; Morale feels like it's being intentionally driven down to encourage departures; CEO is egocentric with tendency to jump between tech groups and heavily micromanage creating an environment of fear/stress; innovation has been stifled by the CEO's desire to be the sole visionary, coupled with poor planning and poor management (he doesn't like hiring competitive thinkers at management level, and there is chronically poor carry-through); huge income disparities, with some obvious panderers (very top heavy) with chronically low salaries for many employees; HR and execs have increasingly lost their former transparency, leading to growing uncertainty and sense of deception

    Advice to Management

    Move CEO into a sales-only role and replace the exec team (CFO, CTO, Pres, several sales VPs) and some of management; allow individual contributors or the few competent managers to define vision; be 100% transparent, even if it's an ugly truth, to regain faith with your employees; pay market rates and maintain market rates; push for an acquisition


  7. Helpful (8)

    "So close..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    attract great individual contributors, strong global client network, compelling technology and vision from the CEO, very proactive around culture (but that may be a con...), motivated to be a great company and willing to take the risks to get there

    Cons

    the tech is getting pretty dated, management is really awful, lots of knee jerk reactive behavior to shifts in personnel, always hire externally for exec team, overweight exec team, very transactional, bad team acquisitions in the last 24 months

    Advice to Management

    The only person that voices vision at the upper level is the CEO. He's very smart but a bit of a tyrant. He has to be involved in everything, and so there's no sense of trust. The president is relatively new, still getting his feet under him, but I suspect he actually has the balls to make things happen, so a lot hangs in the balance with him stepping up to his role this year, and actually delivering on his bullish talk. The tech leadership is weak, passive, and reactive. There hasn't really been an innovative technology development that has changed the game for the industry, let alone RR, in a while.

    So the advice: lead with product not sales, commission sales support not just the sales exec (it takes a village - the pay disparity is appauling), promote within, cultivate culture through hiring and firing, bring visibility to line-item costs and burn.

  8. "Sales position at Rich Relevance"

    StarStarStarStarStar
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RichRelevance full-time (More than 3 years)

    Pros

    Smart team Advanced, well-engineered technology. Great client roster.

    Cons

    Challenging to work for them long-distance

    Advice to Management

    better Marketing support for remote sales reps


  9. Helpful (9)

    "Do what I say, not what I do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time (More than 3 years)

    Pros

    Surrounded by smart people.

    The quality of life is good: work hard, play hard and good package.

    The portfolio of clients is the company’s best asset.

    The core product still exceeds that of the competitions.

    If MicroStrategy is written on your CV, you are guaranteed a job at RichRelevance (Wait! Is this a Con?)

    Cons

    The on-boarding is poor.

    The C-level executives have no idea of how to drive the boat. As a result, the company is very unstable and flaky: last month they laid off 40 (forty) % of their employees. There is constant re organisation: 4 or 5 in the space of 14 months.

    No credit or respect is given to the most experienced employees who have the knowledge and know the war stories: most of them have been laid off too!

    As always, the strategy is to bet all the money on one horse and hope for the best
    --> Appalling for a company that preaches the value of data and fights against gut decisions

    Advice to Management

    “Own it, Keep it simple, Get it done” - CEO

    The problems have been identified but not dealt with properly. There is a problem with the cash flow of the company, a problem with selling the platform and a problem with securing additional funding.

    Own it: understand that we are where we are because we have followed the strategy put in place by the executives. Own the problem and accept that the people at the top of the company are constantly doing the wrong things.

    Keep it simple: stop re-organising the company every other month. Treat the problems rather than the symptoms.

    Get it down: If the platform is not sellable then the marketing strategy and message is incorrect or the market research prior to the creation of a new product was not done correctly (CMO’s and CEO’s faults) OR the products are not doing what they should do (CPO’s fault).

    If there is a problem with the cash flow of the company then the CFO must have been functioning poorly for a while (CFO’s and CEO’s fault)
    If we can not get additional funding then the Chairman is not meeting his objectives (Chairman’s and CEO’s faults)

    C-level execs need to go.


  10. Helpful (5)

    "Too much visceral management and not enough mental discipline."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at RichRelevance full-time

    Pros

    Young staff with some very talented technical personnel.

    Cons

    -Management is visceral and all over the place, they have a bad habit of abruptly changing direction and finger pointing when things go wrong.

    -Deflection of responsibility is an art form for some of the people here.

    Advice to Management

    -Try being more conservative with staffing methodologies to prevent burnout.

    -Cycle personnel in and out of different disciplines to encourage diversified skills.

    -Respect is free, don't treat it like a commodity that is in short supply.


Showing 11 of 82 reviews
Reset Filters