RichRelevance Reviews | Glassdoor

RichRelevance Reviews

Updated July 27, 2017
80 reviews

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Pros
  • Laid back company culture, good work-life balance (in 8 reviews)

  • Incredibly smart people- some of the most brilliant you'll find (in 6 reviews)

Cons
  • Lots of smart people let go without any safety net (in 5 reviews)

  • Many good people left because of his poor executions (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Don't trust the CEO"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time (More than a year)

    Pros

    The team chemistry was great.

    Cons

    The CEO and CFO do not appreciate their employees. Of course they are cash flow positive now, they fired 85 employees.

    Advice to Management

    Whoever controls the money controls the Company. Hire a new CFO.


  2. Helpful (5)

    "Remnants of an amazing company - currently in dire straits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RichRelevance (More than 3 years)

    Pros

    Industry leader in e-commerce personalized product recommendations
    Laid back company culture, good work-life balance
    Great place to develop your career or a new skill set, perfect place to enter tech industry
    Company offers you the autonomy to pursue projects/roles that most benefit your career growth

    Cons

    Recent significant downsizing
    Exec team has failed to take the company to the next level. Repeatedly takes the company in new direction, followed by failure.
    Poor upkeep of core technology, always scrambling to fix bugs
    Agile teams creates inefficiencies
    Generally chaotic

    Advice to Management

    Your employees are your most valuable asset. Treat them as such.

  3. Helpful (4)

    "Poor execution"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RichRelevance full-time

    Pros

    - SOMA location
    - Employee benefits
    - customer base

    Cons

    - dysfunctional executive management team
    - no real leadership at the top
    - sales execution is abysmal
    - no longer a market or thought leader
    - commoditized market for recommendations
    - inability to pivot to a personalization platform

    Advice to Management

    - Seriously evaluate your executive leadership team
    - invest appropriate resources in your platform rather than applications
    - Mentor your employees and create an environment of passionate, loyal employees


  4. Helpful (5)

    "I wish them all the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prefer Not to Say Here in San Francisco, CA
    Former Employee - Prefer Not to Say Here in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    The place was once full of talented engineers
    The place has a great culture

    Cons

    They have laid off so much of the staff, I hope they can keep going. The atmosphere must be rather depressing there

    Advice to Management

    Best of luck to you. A lot of people including myself put a lot of work into that company


  5. Helpful (9)

    "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time

    Pros

    Good products and customer base
    Talented engineers
    Good technology stacks
    Friendly employees and work environment
    Good work life balance

    Cons

    Engineers don't respect the CPO. He's chased away a lot of good engineers. The current ones will leave soon. He's like a cancer that is killing the company.

    Advice to Management

    Find leaders who can regain respect from the engineers and turn the ship around, before it's too late.


  6. Helpful (9)

    "Money suckers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I wish there was one.. All the good talent has already left or is planning to leave.. Time to run!!

    Cons

    They suckered every single penny of their employees.. Kept showing hopes of IPO and forced the employees to buy in for more stocks for an internal funding round.. Now they fired everyone and dropped the value of the stock to the floor so anyone who had exercised their stocks is doomed.. The only people who will still make money are the c-level and the board.. Way to go out of your way to screw every employee you had.

    Advice to Management

    I don't think any advice will work for them now.. I wish CEO knew how to hire good execs.. Every single person he hired has been a big disaster


  7. Helpful (15)

    "Won't be relevant for long and I don't know who is getting Rich"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great customer portfolio. Leader in e-commerce recommendations.

    Cons

    The BOD is being completely irresponsible in their guidance to leadership. The company has no direction, no viable product plan, no understanding of the market. Why would you hire a CEO who hates retailers? All the leaders are just being busy till the portfolio gets sold or the doors closed whichever comes first. CLIENTS beware start finding an alternative.

    Advice to Management

    Ask the Chairman and the CEO to step down. Fire the CFO and CPO. A PE firm with retail expertise could turn this around a good acquisition target for pennies on the $

  8. "Good Place to be, need to be a self starter to succeed"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time

    Pros

    Well respected in marketplace, strong technology with large install base. smart people, compelling product, they spend money when they have to, but you never feel like the executive team is abusing the piggy bank and they require justification for expenses.

    Cons

    culture has shifted as the company continues to mature, lots of smart folks have gone to other opportunities, management has changed over


  9. Helpful (15)

    "Poor management and lack of transparency make RichRelevance not so relevant..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RichRelevance full-time

    Pros

    The people are amazing, very smart, friendly, fun, and hard working.
    The products are very robust and really seem to be a cut above the rest.
    There was always a positive and fun atmosphere at the office.
    The company has a great mix of large retail clients.

    Cons

    Poorly managed, no transparency with employees and sometimes just downright lies. For instance, less than 2 months ago before laying off 40%, the management assured everyone that the employees have nothing to worry about before the end of the summer since there is enough cash until the end of the year. About a week ago without prior notice they laid off 40% of the employees and this only a couple of months after such a lavish retreat in California for the entire company. If they didn't fly everyone from across the globe out to Napa Valley, at least 4 or 5 people could have been spared or they could have afforded to take care of people a bit more than with the pathetically small severance package that was provided...
    Their choice of who to keep on and who to let go also raises some questions... Seniority, billability, revenue generation, product knowledge were not necessarily taken into account as much as high paid executives taking care of themselves and their immediate subordinates.

    Advice to Management

    You have great people who work for you and give their heart and soul. If you want people to continue to regard the company as a good place to work, you have to finally understand that people are not expandable and improve communication, transparency, and listen to their feedback.


  10. Helpful (19)

    "Poor Planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at RichRelevance (More than a year)

    Pros

    The employees are generally very nice, depending on what office you work in. The culture is OK, and the insurance is great. The perks are good, nice work/life balance and middle management seems to be honest.

    Cons

    Executives seem locked in the processes and there doesn't seem to be very good innovation at the top. Extremely poor judgement for years has led to no funding and I can't see this company lasting much longer. Bad executive decisions abound and people all seem to be walking on egg shells. A clear sign when people start voluntarily leaving like flies - layoffs are near. And they were huge last time around as 50% of the staff is now gone.

    Advice to Management

    Get your act together. You spend thousands of dollars sending EVERYONE from all corners of the planet together for your 2016 "kick off" in Napa and then, two months later, lay off half of your employees. This is terrible planning and a lack of foresight by management is the only reason. Now working with a skeleton crew, good luck retaining current clients (they are a mess anyway) and gaining new ones. This place is doomed.


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