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RichRelevance

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RichRelevance

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RichRelevance Employee Reviews about "richrelevance"

Updated Sep 5, 2019

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Found 12 of over 101 reviews

3.2
48%
Recommend to a Friend
RichRelevance President and Chief Product Officer  Sarath Jarugula
Sarath Jarugula
0 Rating
Pros
  • "Laid back atmosphere with great work life balance; generally lax (unlimited) paid time off and work from home policy(in 11 reviews)

  • "RichRelevance is also a leader in the space and via its technology and market position has a lot of very interesting opportunities in front of it(in 8 reviews)

  • Cons
  • "CPO is the worst thing that has ever happen to this company(in 4 reviews)

  • "Benefits offered at Richrelevance are just meh(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "richrelevance"

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    1. 5.0
      Current Employee, less than 1 year

      Momentum

      Feb 13, 2019 - Sales in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      RichRelevance is taking personalization to the next level thanks to new advances in AI, which puts the company years ahead of the competition, The product suite and marquee client list is expanding. New team members are contributing. There is a real spirit of comradery among the various offices.

      Cons

      Hiring has been aggressive and thorough, but the company needs to onboard more.

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      6 people found this review helpful
    2. 2.0
      Former Employee, more than 3 years

      Run, run away and never return

      Sep 5, 2019 - Software Engineer in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Smart co-workers. You get to learn a lot from them. Many were let go during the massive lay-offs.

      Cons

      - Benefits: Industry offers better benefits. Benefits offered at Richrelevance are just meh. Insurance is expensive. No commuter benefits such as Uber / Lyft credits. Many startups at San Mateo offers better benefits. - Company culture: The culture is to hire and fire. For once I thought the current CEO has a good vision but he is worst than the previous one. CPO is the worst thing that has ever happen to this company. He brags about what he has achieved so far but when it comes to product and hiring, he made some terrible choices causing 50% engineering layoffs. - Product: Many customers are building their own recommendation system, thus leaving rich relevance. Though the company adopted some ML/DL models strategy, their big customers (more than 3 I know) have already implemented those before they could and were/are performing A/B testing to replace them asap. The company is in survival mode. Even if they get more funding, funds will exhaust and another round of layoffs will happen.

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      6 people found this review helpful

      RichRelevance Response

      VP, Human Resources

      We appreciate your feedback. It's concerning to hear your opinion of our products and leadership. If you speak to the vast majority of the team, this is not their experience. The product is stronger than ever with investment realigned to focus on AI and on features that customers value. We are observing new customers being onboarded at a faster clip than ever before with these investments. The leadership team is committed to continuing to build the company and have this remain a great place for people to work and build their careers.

    3. 1.0
      Former Employee

      Not a good career move

      Feb 19, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance and there are some talented individuals within the organization that were a joy to work with Good benefits

      Cons

      Management is doing an awful job leading this company and has no idea how to manage, train and develop their employees nor the ability to react to the market. Don't get fooled with a flashy comp package but rather ask how many new logo deals are closing on a quarter by quarter basis. Employees have very little say as upper management thinks they know it all and refuse to take into account other opinions. They also are too busy vacationing or coming in at 10 and leaving at 4 to be able to accomplish anything, which is why nothing ever gets done or changed. Very few people are actually happy and enjoy working at RichRelevance, which says enough in its own.

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      9 people found this review helpful
    4. 5.0
      Current Employee, less than 1 year

      Poised for growth

      Oct 24, 2017 - Senior Manager in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent people, great tech and business run by adults, not children. Good benefits. Diverse culture for a company this size... Offers a global perspective with offices in Europe, Japan, Brazil. Family first. Progressive HR. New management team in the last few months.

      Cons

      RichRelevance has had its ups and downs in the past... there is some residual fatigue from constant change with the team. Loss of some good people in the last years... but several loyalists have stuck around.

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      3 people found this review helpful
    5. 5.0
      Former Employee

      Great people tackling challenging opportunities

      Jul 6, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The global team is comprised of many energetic, positive, smart and dedicated people. The team really does make a difference and through ups and downs has stuck together and kept working hard. Carl has come on board and not only kept this theme going but has improved it. RichRelevance is also a leader in the space and via its technology and market position has a lot of very interesting opportunities in front of it.

      Cons

      The retail industry can be a challenging one and customers may not always move as fast in the direction one might like. This isn't necessarily unique to this market though!

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      4 people found this review helpful
    6. 5.0
      Former Employee, more than 1 year

      Great experience, fantastic people!

      Oct 23, 2014 - Anonymous Employee in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learning curve is a bit steep if you haven't dealt with the tech side of retail, but that's exactly what I was looking for - a chance to learn new skills and become a more technical marketer. The people are fantastic. I still connect with several of them regularly and maintain great relationships.

      Cons

      It seems like the company is always in flux. However, that's exactly what retail is today. So RichRelevance being in flux is a consistent with that. I wouldn't hold that against them.

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    7. 5.0
      Current Employee, less than 1 year

      2014 Will Be a Game Changer

      Dec 19, 2013 - Account Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The culture here is fantastic. The "average" person is spectacular. I enjoy walking in the door every day. RichRelevance is filled with smart people who are passionate about Ecommerce technology and the majority of them believe in the direction the company is headed. There are very few companies out there that have under 300 people that create the flexibility to take talented people that may be in the wrong job and figure out a career path for them that will utilize their strengths. I understand that isn't always possible but when it is it definitely takes a good manager to fight the fight for someone on their team to make sure they end up in the right spot. The re-org in mid-2013 was painful and it took several months for the dust to settle, but things feel very very solid going into 2014. I am beyond enthusiastic to be part of this incredible company and know RichRelevance will succeed!

      Cons

      If I had to say one, the office location. I spend more time than I should getting here and I'm more productive (and happy) working from home one day a week.

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    8. 2.0
      Former Employee

      Great potential but better leadership needed.

      Jul 29, 2013 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The culture is very fun. The company does a lot of fun things. Lots of fun personalities in the office. On a social level, every is approachable. RichRelevance provides more than normal visibility due to the weekly All-Hands and daily morning calls. People get recognized for their achievements. Great work life balance!

      Cons

      This company wants to go IPO. The culture is fun, but it will hinder it's progress to IPO. Not all, but too many, upper-level manager appear to be clueless as to how their subordinates do their job and appear not to care. They constantly cancel meetings and don't read/reply to emails unless you're upper management yourself.

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      8 people found this review helpful
    9. 4.0
      Current Employee, more than 3 years

      Getting better

      Jul 3, 2017 - Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - new CEO Carl Theobald brings along a good strategy, good mindset - new employees join the company and the hires are good - new upbeat feeling and motivation - still one of the best (if the not the best) solution for personalization - excellent set of references - highly skilled employees that understand personalization - compassionate mindset, respect for employees RichRelevance has gone through difficult times in the past 2 years, but emerges strong and better positioned under the new leadership. There have been internal promotions as well as outside hirings, both bringing the right people to positions with impact. The company offers unusually good career options, supporting internal promotions, cross department and also giving people outside the US a perspective.

      Cons

      This review would have looked very different one year ago. There has been much change and the workforce was down to the bare minimum. But the situation has improved, is stable and the company is set for growth. Still, there are some areas for improvement: #1 - Hire more people #2 - Hire more people #3 - Focus on innovation #4 - Showcase more of the good examples there are #5 - Get a nicer office in SF

      Continue reading
      3 people found this review helpful
    10. 3.0
      Former Employee, more than 3 years

      Do what I say, not what I do

      Jul 4, 2016 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Surrounded by smart people. The quality of life is good: work hard, play hard and good package. The portfolio of clients is the company’s best asset. The core product still exceeds that of the competitions. If MicroStrategy is written on your CV, you are guaranteed a job at RichRelevance (Wait! Is this a Con?)

      Cons

      The on-boarding is poor. The C-level executives have no idea of how to drive the boat. As a result, the company is very unstable and flaky: last month they laid off 40 (forty) % of their employees. There is constant re organisation: 4 or 5 in the space of 14 months. No credit or respect is given to the most experienced employees who have the knowledge and know the war stories: most of them have been laid off too! As always, the strategy is to bet all the money on one horse and hope for the best --> Appalling for a company that preaches the value of data and fights against gut decisions

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      9 people found this review helpful
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