Richard Fleischman & Associates Reviews | Glassdoor

Richard Fleischman & Associates Reviews

Updated March 12, 2018
23 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Richard Fleischman
11 Ratings

23 Employee Reviews

Sort: PopularRatingDate

  1. Helpful (3)

    "A company that challenges you to be the best!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is open and adaptable to changes as they have to be being a managed services provider, supporting all types of IT sectors. You will learn to be the best version of yourself and will be given challenges that will help you grow personally and professionally. The company does promote from within which is important to employees feeling appreciated and valued. In order to do well here, you have to work well with your peers, be willing to wear different hats, deal well with high level of pressures from clients and managers. There is a lot of opportunities to learn from those around you and everyone is genuinely willing to help give you advice to help you grow! All managers are readily accessible and available to talk to give immediate feedback and advice on how to get you to the next level as a professional.

    Cons

    If you aren't a self starter who is able to take initiatives on your own, you may feel overwhelmed with the tasks given to you. The company gives you all the tools and resources for you to succeed. It is up to you to organize your workflow to ensure work is performed to the highest standard.

    Advice to Management

    Continue to be open and transparent with your employees on what is happening with the organization. Do more team building events so we all can get to know each other outside the office.


  2. Helpful (5)

    "Steer Clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Services Technician
    Former Employee - Senior Field Services Technician
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Richard Fleischman & Associates full-time (Less than a year)

    Pros

    Industry standard technologies. A decent stepping-stone for better opportunities.

    Cons

    Highly disorganized and decentralized. Lack of client documentation (missing/ignored/not updated). Work is often deflected. HQ engineers constantly make mistakes leaving field technicians to take the blame as well as refusing to update tickets so field technicians are rarely informed. Very little opportunity for career growth or compensation growth. Poor retention and thin talent. Very 'cliquey' and favoritism runs rampant. Overwhelming and unnecessary company-wide e-mail communications.

    The company has below-average benefits relative to its competitors. They recently changed healthcare providers so they wouldn't have their bill increased; however, the employees were forced to inherit the huge increase in costs. No incentives to continue education; the company is not willing to assist its field technicians to attain certifications. Tracking hours is a huge deal here. There's a five-page document specifically on tracking your hours.

    The CEO is checked out and has put others in place to run his company. A very hands-off approach from management even when you seek hands-on. Promises are made and forgotten.

    Advice to Management

    Provide necessary time for field technicians to continue education and attain certifications; offer incentives upon completion. Trim the employees who are dragging the company down. Re-evaluate hours tracking and client documentation. Make sure EVERYONE is responsible and held accountable for updating tickets, not only field technicians.

  3. Helpful (4)

    "RFA is Actually 3 Different Companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Richard Fleischman & Associates full-time

    Pros

    If you're lucky enough to work in one of their data centers, primarily the Westchester location, you have access to lots of really smart, really well-adjusted (for IT) people. You get to see** lots of technology in action, and if you're lucky (or persistent) enough, you get involved in a lot of the physical goings-ons in the data center, and, for better or worse, you get well-acquainted with HVAC principles. Really, the only thing RFA has going for it is most of the people in what was once their primary data center, with very few stragglers stuck in HQ who know their IT stuff and don't act like entitled divas for those less skilled -- but no less enthusiastic about learning -- or those without the immediate access to teach themselves.

    My best memories there were working with a really great team in the primary data center.

    Before 2014 the PTO plans weren't bad.

    Cons

    Nepotism helps at this place. A lot. If you're not in Field services, in an advanced support team or in an otherwise aforementioned nepotistic nature, there's almost no upward movement available in Ops.

    Non-self-starters need not apply. If you're not willing to obsessively dig around for information that should be plainly documented, not a fan of reinventing the proverbial wheel or just set aside "etiquette" and aggressively hassle people for info, you won't enjoy your time. At all. Seriously. At all. With two team exceptions, you're pretty much there to provide canned responses to emails and push tickets. After an extended amount of time, you really start to question why you're even in IT, why you bother trying to provide updates to documentation that rarely gets updated, if at all, or why you're even going there day after day. Everything outside of my core duties (the scope of which changed constantly depending on who was playing "Manager" in a given quarter) that I learned I had to pretty much reverse-engineer how it worked for myself...usually by social engineering a password or three to actually get anything productive done. By extension, things that would normally take a few minutes, end up taking much longer because at least half the time is spent trying to find someone who knows the information you're looking for to begin with.

    Documentation you didn't learn, gain or keep for yourself was always "suspect" because you could never quite trust the central repo of client infrastructure info, despite managerial directives that THAT repo was the only one that was valid.

    I mentioned in the title that this place is really 3 different organizations, so allow me to elaborate; there's the "RFA" that is presented to their MSP clients -- the image of a unified all-access, one-stop-shop where IT is a passion (that's RFA #1), RFA operations -- three subsidiaries: RFA NetEng, RFA Server Team and RFA every-other-Ops (RFA #2), and then there's RFA Management (RFA #3). The three rarely meet in unison or on the same page, or even in the same metaphorical book. There's a lot of "left hand doesn't know what the right hand is doing", and sometimes "the left hand was unaware there was a right hand at all". Too much of it for a company of that size.

    You'd think that an IT MSP would have and use all forms of communication to stay in touch and keep everyone on the same page. You'd be wrong. There's a resource coordination team that's almost completely incapable of coordinating or scheduling ANYthing properly despite being in the same office with access to the same messaging platform everyone else uses -- the worst part is, the company's not even really large. Barely mid-sized. Barely. The low end of the border of "small" to "mid-sized". Yet can't seem to get on the same page about...pretty much anything.

    There are a couple of teams that are stretched really thin, and others that have lots of idle time, but then act like they have no free time available when escalated to. No real method of trying to standardize employee training material so that everyone on the same team is on the same page. Not much forethought on the consequences of actions or policies put in place or their long-term effects on the organization. Everything is a band-aid because it needs to be done "yesterday" at the last minute, but when that band-aid falls off, the person coerced into a rushed patch is later liable for the inevitable conclusion of a half-done job. To summarize: There's a lot of "throw someone under the bus" mentality in a company almost replete with lead-footed "bus drivers".

    True -- this list of cons you can find anywhere, but what makes this place truly "unique", at least in my experience, is just how prevalent these cons are in a company that's barely mid-sized. The scale of its reach and depth of it makes for an interesting case-study.

    I managed to get through this entire list of "cons" without once mentioning pay more than a year after leaving voluntarily -- if that's an indication of the scope of this issue.

    **In the data center, there's a lot of racking and un-racking, tracing cabling and monitoring, but no actual configuration or shadowing of device/appliance configuration unless you're a member of two of the Advanced Support teams.

    Advice to Management

    Almost counter-intuitively, the ones who seem to do the best are the ones who try to stay as far away as possible from the politics of HQ, but it would only seem counter-intuitive to those who lack the ability to think critically.

    I honestly have no advice that hasn't already been said while I was still there, so it would do no good here, and I just can't bring myself to care enough to try to think of anything.

    I managed to get out before the apathy and resentment I developed while there became a permanent part of my occupational personality. I was one of the lucky ones.


  4. Helpful (3)

    "Salary not market rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pros consist of access to data and room to learn.

    Cons

    Company doesnt pay national average for most positions upside down in executive experience giving false sense of knowledge in the field.

    Advice to Management

    Listen to employees more pay competitive rates and get rid of neppertism in the ranks.


  5. Helpful (3)

    "Great place to start and grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Richard Fleischman & Associates full-time (More than a year)

    Pros

    -Friendly and open company that promotes from within. Employees are very loyal and there are several that have been with the company for several years.
    -Company likes to promote from within so there is lots of room for growth in your career if you work hard.
    -Management has an open door policy giving staff the opportunity to share ideas. Not a lot of micro-management.
    -Encouraging company culture that acknowledges and rewards high performing employees.

    Cons

    -Depending on your position, the workload can be very stressful (due to a very demanding client base).
    -Benefits are standard but could be improved.
    -Communication between departments could be improved.

    Advice to Management

    -Listen to, acknowledge and reward hard working and high performing employees by acting on their feedback.
    -Keep working on ways to improve internal communication.


  6. Helpful (10)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    No pros that stick out.

    Cons

    Sinking ship. It tells you something when almost everyone in the company is looking to leave. The most common discussions behind closed doors as sharing job leads and discussing moving out.

    Management is practically non-existent. Not sure what the company is losing faster, good employees or clients.

    Each department is highly compartmentalized, so the left hand has no idea what the right hand is doing. Their cloud service is laughably more expensive than any competitor, compounded by the fact they their methodology is ancient and clumsy with limited administration or management of the cloud service, often causing service and billing issues.

    This company was very successful when it was smaller, and managed by the competent owner. Now it's grown way beyond the management's abilities, and it clearly shows.

    Richard Fleischman & Associates Response

    Dec 23, 2015

    Thank you for expressing your opinion. The Company practices in an open door policy and actively encourages all staff to engage with management to discuss suggestions as well as professional... More


  7. "Good Opportunity, Some Hassles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Richard Fleischman & Associates full-time

    Pros

    Good exposure to new tech and hands on learning if you search it out. Work with lots of clients - good exposure to the financial services world. Some employees are very dedicated and friendly and will help you out.

    Cons

    Experiencing some growing pains. Some departments are spread thin. Moderate turnover. Amount of email communication can be overwhelming and ineffective. Archaic or non-existent processes. Work life balance favors work.

    Advice to Management

    Focus on improving internal operations. Hire or develop real managers, not senior techs that were promoted to management. Staff up.

  8. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Richard Fleischman & Associates full-time

    Pros

    Great opportunity to learn a lot under very fast pace. Young Executives which indicates that company can grow in so many ways. Benefits are OK. There are certainly a room to grow if your job gets done. Company culture is great. Friendly co-workers.

    Cons

    Benefits are not bad but can be better. Workload can vary. Work load can vary depending on your position. Somedays are very busy, but some days work can be done in 3 hours or so.


  9. Helpful (7)

    "Very Little Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in Purchase, NY
    Current Employee - Service Desk Technician in Purchase, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Richard Fleischman & Associates full-time (Less than a year)

    Pros

    Very easy job, very few phone calls, over staffed, maybe 2 hours or work or less a day. Alot of time to catch up on Netflix. Some data center work.

    Cons

    Losing alot of customers very fast!!! Very litle work. 2 hours or less work per day. Managers made many promises that they didnt keep.

    Advice to Management

    Treat your customers much better as well as your employees. Increase your network security. Provide better customer service to customers.


  10. Helpful (2)

    "Not the worst, could be way better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Tech in New York, NY
    Current Employee - Field Tech in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Richard Fleischman & Associates full-time (More than 3 years)

    Pros

    Great Benefits, Young executives, growing firm

    Cons

    Below average retention, prepare to learn new faces a lot. They don't offer good wages to workers you perform well, so the best talent leaves. Communication and procedures are lacking, policies and protocols are all over the place.

    Advice to Management

    Start treating your employees as well as your clients. You clients pay the bills but your employees generate the revenue.
    Talk is cheap, show your staff you're working to make their lives easier so we can all function better.
    An IT firm should have better tools, phones, computers, etc. It's embarrassing to be in front of a client with subpar technology.


Showing 23 of 23 reviews
Reset Filters