Richmond American Homes Reviews in Salt Lake City, UT | Glassdoor

Richmond American Homes Salt Lake City Reviews

Updated November 15, 2017
8 reviews

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Salt Lake City, UT

4.4
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Richmond American Homes Chairman and CEO Larry A. Mizel
Larry A. Mizel
4 Ratings

8 Employee Reviews

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Pros
  • A great company culture focused on excelling at your position and being provided with tools and opportunities to grow (in 6 reviews)

  • Great place to learn and grow in new home sales (in 6 reviews)

Cons
  • You have ZERO work-life balance as you are required to sit at a model for 8 (in 4 reviews)

  • I was one of the top Sales People at this company (in 6 reviews)

More Pros and Cons

  1. "Procurement Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Procurement Analyst in Salt Lake City, UT
    Former Employee - Procurement Analyst in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Richmond American Homes full-time (Less than a year)

    Pros

    Great training, wonderful work environment, the pay is very good, the company cares about their employees. I highly recommend.

    Cons

    There aren't any I can think of

    Advice to Management

    Continue doing what you are doing. You guys are great!


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Salt Lake City, UT
    Current Employee - Sales Associate in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Richmond American Homes full-time (More than a year)

    Pros

    Richmond sets very high expectations for their Sales Associates. Turnover is common for new associates because many new employees expect high returns for little effort. It does not work that way. If you are willing to do the work, the payoff is great, in both financial gain and career growth. I have thoroughly enjoyed my time with the company. By far, the best new home builder to work for in the Salt Lake City metro area.

    Cons

    Non applicable. There are non to share.

    Advice to Management

    Keep doing what you are doing.

  3. "I Love My Job!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Salt Lake City, UT
    Current Employee - Sales in Salt Lake City, UT
    Recommends
    Positive Outlook

    I have been working at Richmond American Homes full-time (More than a year)

    Pros

    Great place to learn and grow in new home sales. Management is all about personal development and coaching you to be the very best version of you!

    Cons

    Nothing bad I can say here. I only wish I would have started sooner!


  4. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Salt Lake City, UT
    Current Employee - Sales Associate in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Richmond American Homes full-time (More than a year)

    Pros

    Great company to work for, they truly care about your personal success, after all if you succeed so do they, and they understand that!

    Amazing opportunity to learn about a continuously growing industry!

    Great Benefits, Great structure!!!

    Cons

    None! I have had some of the best experiences of my life at this company! Would recommend to any and all hard working individuals with a hunger to learn and grow!

    Advice to Management

    Keep up the great example!!!


  5. Helpful (7)

    "If you are a masochist with a penchant for self-loathing, look no further!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Salt Lake City, UT
    Former Employee - Sales Associate in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Richmond American Homes (More than a year)

    Pros

    Benefits, training, and that is pretty much it. I am supposed to have no less than 20 words here so I am just typing this to get to that point.

    Cons

    This company is an absolute joke to work for. They don't care about their employees - especially not their sales staff - you know, the reason everyone else there has a job to do. The turnover I experienced in the short time I was with this company was INSANE. This company does what I like to call the "turn and burn." They hire you on and pump you full of high hopes and all this "you can do it" positive nonsense BS. They get you hooked on the job by giving you the backlog of agents who have "quit" so you have some commission money to look forward to while you try and make you own sales. But then, once you have been there for several months to a year and become one of the top performers, they find a reason to push you out and give your hard-earned backlog to agents they just hired on and start the cycle all over again, getting them hooked in a vicious cycle. (Note: they don't pay full commission when you take over a contract, meaning they are saving money on the payout = the motive!)

    The busywork they assign sales agents is asinine and superfluous. They make you jump on to unnecessary hour-long national sales calls once or twice a week, 3 to 4 division huddle calls a week, plus you have to watch videos, blog, and do all of these assignments that will supposedly make you a better (read: pushier) sales person. Plus you have the privilege of sitting through 3 hour long sales meetings that could have been emails once a week. You get in trouble for not doing your busy work and the busy work gets in the way of you selling. And then, when you aren't selling, you get in trouble, too, and can't win. Plus, you end up doing the jobs of other departments they refuse to hire and spend money on, like Quality Assurance Inspectors for starters. Your work load is piled so with meetings, calls, busy work, other people's jobs that you hardly have time to try and sell.

    The management and the division level - with the exception of one or two - is completely two-faced and incompetent. They pretend they care about you and your life but they are just playing you. The favoritism and politics is reminiscent of a high school competitive cheer squad. The sales manager in particular is in a level all on her own - blabs and cries about how she cares but then she can't be bothered to answer an important phone call or email to support her sales staff because she is too busy BS-ing with her favorite sales agent(s) at their assigned model home. If you are on her good side, she will push people out for you and feed you their backlog and even fudge sales numbers to get you put on President's List for a free vacation. Ethical, right?

    OH, and this company doesn't even abide by its own rules and policies. Just when something gets implemented it gets changed and you never know what is going on. Also, there are corporate safeguards in place to protect sales agents from having sales stolen from them but this division likes to ignore that protocol when it benefits the favorites. No one is EVER on the same page across the departments because of the constant policy changes and half the time you are just flying blind.

    They don't really care about their buyers, either, or their home quality. They don't like to pay much for the trades who build their houses, so frequently they just don't show up or do really sloppy work.

    Nothing EVER closes on time. Everything is harder than it needs to be. Everyone who works there is miserable. You have ZERO work-life balance as you are required to sit at a model for 8.5+ hours a day, 5 days a week, with one day off during the week and Sundays off (never two days in a row) and they don't observe any holidays but Christmas and Thanksgiving. If you have to take maternity leave or medical leave, they take up all your vacation time and you also end up losing money because they reassign your contracts while you are absent. Do yourself a favor and work for ANY other new construction company... unless, of course, you enjoy being miserable and drinking yourself to sleep every night.

    Advice to Management

    Hahaha! That's cute... advice?! They don't take advice. But here is some advice to corporate management: start giving a damn about the people who help you pay for your multi-million dollar homes and private jets. Your attitude toward sales people and how they are a dime a dozen is going to be what ultimately drives this company into the ground. When numbers become far more important than people, you are doing it wrong.


  6. "Great Career Choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Home Sales Associate in Salt Lake City, UT
    Current Employee - New Home Sales Associate in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Richmond American Homes full-time (More than a year)

    Pros

    Outstanding product, supportive management and great compensation.

    Cons

    New home construction comes with challenges. Not specific to Richmond, just part of the new home construction business.

    Advice to Management

    Local management is supportive and knowledgeable about Utah housing market.


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Home Sales Associate in Salt Lake City, UT
    Former Employee - New Home Sales Associate in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I really enjoyed the sales training offered by the company. They give you plenty of tools to improve your skill sets, most of which center around the Jason Forrest model who happens to have been a former Richmond employee

    Cons

    There is little to no support in the state of Utah and it seems as though HQ feels that this area is more like a red-headed stepchild than anything worth while, they seemed to be liquidating their assets as much as possible, all while smiling and telling us that they are in Utah for the long haul.

    Advice to Management

    Listen to the market and price things right out of the shoot. Too often the company spends way too much on land acquisition overprices the home consequently creating a firesale when nothing moves. It seems like the consumer is used to this scenario here and because of that they are constantly waiting to get the better deal.

  8. "Good pay, but high stress and poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Salt Lake City, UT
    Current Employee - Sales in Salt Lake City, UT
    Recommends
    No opinion of CEO

    I have been working at Richmond American Homes full-time (More than a year)

    Pros

    If you can sell, you'll do well. It's a good place to get your start and grow in certain areas.

    Cons

    There is a consistent attitude among management and corporate that buyers should feel privileged to buy their homes, instead of the other way around. Management is very inflexible with buyers and you will lose sales because of it. Expect poor all around decisions from management and incompetence. They'll constantly deny budging a few hundred dollars on a deal, only to let the buyer walk away and have the specs sit for 6 more months. The construction side is terrible, and sales people get the brunt of it. Policies often change and aren't communicated to sales which results in buyers being constantly being misinformed. There were many times I felt dishonest with buyers because of this. They care very little about buyer satisfaction. If keeping buyers happy is important to you, you'll have a difficult time doing so, and there's nothing you can do about it. Their mandatory training programs and meetings are the absolute biggest waste of time and will drive you insane. You'll often feel like your job is to have sales strategies (which don't work btw) down your throat instead of actually selling.

    Advice to Management

    Buyers are not fortunate to buy a home from you, YOU are the fortunate ones. Give a damn that buyers are happy before and after closing and be willing to budge a little. Weed out poor management and give negotiating power to sales. Get rid of unnecessary possition and programs (i.e. Forrest Training and HBRC). SERIOUSLY look into your construction performance and actually take action where you see problems. Again, dump the Forrest training program. It is absolutely useless and brings down the morale of everyone.


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