I have been working at Richmond American Homes full-time (More than a year)
If you can sell, you'll do well. It's a good place to get your start and grow in certain areas.
There is a consistent attitude among management and corporate that buyers should feel privileged to buy their homes, instead of the other way around. Management is very inflexible with buyers and you will lose sales because of it. Expect poor all around decisions from management and incompetence. They'll constantly deny budging a few hundred dollars on a deal, only to let the buyer walk away and have the specs sit for 6 more months. The construction side is terrible, and sales people get the brunt of it. Policies often change and aren't communicated to sales which results in buyers being constantly being misinformed. There were many times I felt dishonest with buyers because of this. They care very little about buyer satisfaction. If keeping buyers happy is important to you, you'll have a difficult time doing so, and there's nothing you can do about it. Their mandatory training programs and meetings are the absolute biggest waste of time and will drive you insane. You'll often feel like your job is to have sales strategies (which don't work btw) down your throat instead of actually selling.
Advice to Management
Buyers are not fortunate to buy a home from you, YOU are the fortunate ones. Give a damn that buyers are happy before and after closing and be willing to budge a little. Weed out poor management and give negotiating power to sales. Get rid of unnecessary possition and programs (i.e. Forrest Training and HBRC). SERIOUSLY look into your construction performance and actually take action where you see problems. Again, dump the Forrest training program. It is absolutely useless and brings down the morale of everyone.
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