Ricoh Americas Corporation Reviews in Macon, GA | Glassdoor

Ricoh Americas Corporation Macon Reviews

Updated September 27, 2017
13 reviews

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Macon, GA

3.1
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Ricoh Americas Corporation Chairman & CEO Martin Brodigan
Martin Brodigan
6 Ratings

13 Employee Reviews

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Pros
  • Great colleagues and work life balance (in 58 reviews)

  • Large company with good benefits (in 63 reviews)

Cons
  • Upper management has no clue what is happening on the market level (in 62 reviews)

  • Limited room for advancement depending on what location are you in (in 21 reviews)

More Pros and Cons

  1. "LINUX, AIX and AWS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Macon, GA
    Current Employee - Anonymous Employee in Macon, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    Go getter, expert in AIX, VIO, HACMP, LINUX Administration

    Cons

    No downsize, great place to wok with and enhance your skills


  2. Helpful (2)

    "Ricoh Cash Ops Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist Cash Operations in Macon, GA
    Current Employee - Specialist Cash Operations in Macon, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at Ricoh Americas Corporation full-time (More than 8 years)

    Pros

    Very family oriented environment, flexible scheduling, many community service options, non profit options, no micro management in the cash ops department

    Cons

    To be honest, feel like the company is about to close. There have been a large amount of layoffs all over the country and accounts being sold so there is no longevity left for those still employed.

    Advice to Management

    Management did the best they could so they should continue to be fair and biased.

  3. Helpful (1)

    "Hit or Miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Macon, GA
    Current Employee - Anonymous Employee in Macon, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Casual work environment, very friendly atmosphere, a lot of perks!

    Cons

    Major layoffs and firings due to 'restructuring'.


  4. Helpful (3)

    "You will succeed here if you're a brown noser."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Accounts Receivable Representative in Macon, GA
    Former Employee - Senior Accounts Receivable Representative in Macon, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    Time off. Friendly co-workers. HR will investigate complaints.

    Cons

    Management, low pay, no advancement.

    Advice to Management

    Take some leadership classes. Stop promoting favorites and ignoring dedicated hard workers. Stop being unprofessional! This company would be okay if it weren't for majority of the management team.


  5. "Analyst/specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Macon, GA
    Former Employee - Anonymous Employee in Macon, GA
    Recommends
    Neutral Outlook

    I worked at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Family oriented, work up to keep up the moral, awesome flex hours, firm but fair management in most departments, offer great training, have great benefits and 401k packages.

    Cons

    lack of IT, upper management is not always consistent, constant change with work flow and not being notified until the last minute.

    Advice to Management

    keep an open mind and an open door policy for your workers. Remain humble, you start your career in management you too had to work your way up the ladder, don't be so clickish....


  6. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable Specialist in Macon, GA
    Former Employee - Accounts Receivable Specialist in Macon, GA
    Recommends
    Positive Outlook

    I worked at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Nice pay, great team/leadership, flexibility in schedule, understanding HR (taking time off), peaceful atmosphere, room to grow and opportunities for promotion based on performance

    Cons

    I really can't think of any negatives.

    Advice to Management

    Keep up the great work. Remember that there is life outside of the office.


  7. "Customer Administration/Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections - Customer Administration in Macon, GA
    Former Employee - Collections - Customer Administration in Macon, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Not much micro managing. Mid level management very helpful. Pay is OK for region. Opportunity for advancement.

    Cons

    Very disorganized. A bunch of moving parts (departments) that don't communicate well with each other. Raise is department wide, not based on individual performance (not much). Benefits mediocre with high insurance!

    Advice to Management

    Raises should be based on individual performance. More communication between departments.

  8. "5 Star Work Life Balance !!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable Representative in Macon, GA
    Former Employee - Accounts Receivable Representative in Macon, GA
    Recommends
    Approves of CEO

    I worked at Ricoh Americas Corporation full-time (More than 3 years)

    Pros

    Very considerate if you have to take time off for your family. Never had any problems taking time off at all.

    Cons

    Work is not always disturbed evenly and fairly. When it is brought to management it is brushed off. Goals change in the middle of the month without warning. Not much opportunity for growth plan to be in your same position for at least 2 to 3 years before there is a position opened

    Advice to Management

    Please consider the work load and stress it will cause to the Accounts Receivable Rep.


  9. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Receivable Center in Macon, GA
    Current Employee - Accounts Receivable Center in Macon, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Ricoh provides a great working culture with diversity. There are plenty of opportunities to advance if advancement is top on your bucket list.

    Cons

    Workload can be heavy in the Accounting and Billing Centers. Needs better dental carrier

    Advice to Management

    Management direction is going in the right direction with aims to evaluate the employee feel of the corporation.


  10. Helpful (1)

    "It's been a challenging couple of years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accounts Receivable Associate in Macon, GA
    Current Employee - Senior Accounts Receivable Associate in Macon, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    The dress code is very relaxed.
    Pay is decent for the area, but it does not match the expectations. They have offered annual pay raises for the past three years based on merit. The raises are a very good thing!
    They have quarterly bonuses... but they can only be obtained by a miracle.
    Scheduling is good. They allow for you to make up sick time, doctors appointments, etc... They offer for you to purchase up to a week of vacation per year on top of a two week vacation time. Sick time is earned. Four floating holidays per year. After being employed five years you get an extra week of vacation per year. Ten year employment and you get four weeks of vacation per year.
    Work/Life balance is pretty rewarding. Once you are have completed your day you can forget EVERYTHING and come back to it the next morning. AR representatives are not required to work from home, weekends or provide answers while they are on vacation/sick.

    Cons

    The pay does not match what is expected of you.
    Training is very poor. They use outdated materials and nothing in the training environment is the same as on the floor. You basically forget everything you learned in training.
    Monthly AR goals are not realistic. They do not take into consideration the correct aging of invoices and any on going issues that are out of the AR Representative's control (IE.. Sales issues, contract renegotiations that change the rate, credit-rebill of invoices, invalid billing).
    Management does not understand the process of having corrections made to invoices. They expect results and do not comprehend why you are unable to resolve your AR. They will also not support their employees and will throw them under the bus if it makes them look good.
    They try to promote a team enviroment, but it's not what it seems. Each team member has their own goals and you are expected to help your mates but everyone is out for themselves. Requesting help and receiving help are very different.
    In most cases the field representatives are not willing to work with AR team to resolve issues. They are only interested in getting their commission and don't care about doing the job right.
    There is not a lot of room for advancement. You have approximately 200 employees in the AR positions, approximately 10-15 teams with one to two specialists and one supervisor. There's one manager per three to four teams. Two senior managers for 200 employees and one director. There are Senior Associate positions, but after you receive that title it may be years before you are able to move into another role. There are multiple departments within the Macon location that offer a higher salary. However, openings are very rare.

    Advice to Management

    Take part in Undercover Bosses! Attend the AR training, work through some accounts for a couple weeks and actually attempt to resolve the AR yourselves. You will see first hand how your managers interact with the employees and what it is like to work with field representatives and meet AR goals.
    I think that this company could be great on all levels. However there needs to be better representation of the corporate office in the different regions. A suggestion would be to have a corporate representative in each department objectively reporting their daily/weekly observations to the CFO. This person could report on interoffice morale, review management tactics and hold management accountable for improving working conditions without the fear of being fired for speaking their minds.
    Bottomline: There needs to be better communication, more realistic goals and morale needs to be increased. Morale is most often increased by creating a positive work environment, ability to complete expectations and a higher salary. Happy people do their jobs more efficiently and that creates more profit for the corporation!


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