Ricoh Americas Corporation Reviews | Glassdoor

Ricoh Americas Corporation Reviews

Updated June 27, 2017
1,461 reviews

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Full-time Part-time

3.0
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Ricoh Americas Corporation Chairman & CEO Martin Brodigan
Martin Brodigan
505 Ratings

1,461 Employee Reviews

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Pros
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More Pros and Cons

  1. "Massive Reorganization"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Great people working together for positive change.

    Cons

    Motivation is low as no one understands direction

    Advice to Management

    Collaborate face to face and show the role of the remaining team members and show how their participation will create a strong evolving organization.


  2. "Huge Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Coordinator in Tempe, AZ
    Former Employee - Order Coordinator in Tempe, AZ
    Recommends
    Positive Outlook

    I worked at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Good starting pay and benefits, comprehensive training, nice environment.

    Cons

    This company is huge, we worked in a sea of cubicles. They were changing policys & adjusting procedures the whole time I was there. It was a little frustrating.

  3. "Overall company rating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Account Executive in Tucson, AZ
    Former Employee - Outside Sales Account Executive in Tucson, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Ricoh Americas Corporation full-time (Less than a year)

    Pros

    This company has good employee benefits at no charge ie. Employee life, ad and d, short and long term disability. Lower cost options for health insurance as well as great potential for earning lots of money.

    Cons

    The greatest challenge to this position was the prospecting for sales with both current and new customers. Difficult to truly differentiate our products from the competitions product offerings.

    Advice to Management

    A LOT of help and information on what our products are but not much on how to highlight the benefit to customers. But overall the resources available and management want you to succeed and work with you to accomplish your goals you have set for yourself


  4. "Sr. Application Architect"

    Star Star Star Star Star
    Current Employee - Senior Applications Architect in Malvern, PA
    Current Employee - Senior Applications Architect in Malvern, PA

    I have been working at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    Good Work Life Balance and Decent work

    Cons

    Struggling to manage the changes in Industry


  5. "MS Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Company offers a strong Health and Welfare benefits program

    Cons

    There is a significant work-life imbalance


  6. "Its Ok. After one year I have no complaints"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Specialist in Tucker, GA
    Current Employee - Applications Support Specialist in Tucker, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    In my Dept., Managed Services (on site contractor), it couldn't be better. Great environment (education services), and a client who is just so involved, that they have made my duties a "cakewalk." All I monitor the clients' IT systems for problems, and resolve any that may arise. Additionally, I offer solutions to any needs and/or requirement that they may have.

    My manager is the best in recent memory (I'm 50+). He stays out of my way, but provides guidance and when it is needed and/or requested.

    Cons

    Rough on-boarding process.
    The group/division I am assigned to is spread throughout the country so there is minimal or close to no camaraderie.
    The social media aspect of communicating with others via the Ricoh social site is "buggers" to me, and most of the participating staff post nothing but their work schedules - mostly WFH .

    This review requests a rating of the CEO. I offer a neutral rating for the CEO due to the fact that I never met him.


  7. Helpful (10)

    "A life with Ricoh... And what went wrong..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Management in Malvern, PA
    Former Employee - Senior Management in Malvern, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Culture between 1997 and 2014, I was there until 2017
    Positive environment to work
    Innovative Company
    Pockets of greatness, not company-wide
    Sr. Leadership, up to a certain level
    Training
    Leadership within Training and HR organization

    Cons

    Lost their way around 2014
    Not willing to pay for talent
    Many process managers, few SALES managers
    Loyalty to those that were making a difference
    Hanging on to bad sales reps too long
    Often schizophrenic field approach (mindSHIFT vs Ricoh vs Hybrid, etch)
    Heavy on personnel that bring little to the organization (printer business)
    Heavy on marketing personnel, sacrificed in other areas
    Incoherent path for services-led, as 50 people, what it means, you get 50 answers

    Advice to Management

    You had a number of employees that were bringing value daily, these employees were cut due to the lack of production of reps that were never in the right position to sustain the business. The right move has and always will be to cut or move the reps that are in the wrong position, and find a way to ensure those that bring value are secured. This could be assigning a sales quota and revenue requirements to some in non revenue bearing support positions. It could be by restricting the STI or Bonus to some, or negotiating lower compensation for those in non revenue bearing positions. The company seems to be in trouble and has taken cutting measures to try and get themselves out of this trouble. Everyone knows you cannot cut your way to prosperity. It pains me to know that so many good employees at all levels of the organization were let go, it pains me to know that a company that is as innovative and forward thinking as Ricoh, could not see any other way to enhance operating income than to make the drastic decision that it made to cut the entire commercial division (approx. 2,000 employees) which included sales, managers, order entry, marketing, training, technicians, and who really knows what other positions, for a short term fix to what it surely a long term problem. I have see some of the absolute best executive leaders, sr. managers, and sales managers let go because the company wanted to "reinvent" itself. I truly enjoyed my many years at Ricoh, however feel that we lost our way the day we decided that "copiers and mfps" were not a part of our lifeblood, or a vehicle to drive services. We lost out on significant opportunity to GROW when we acquired mindSHIFT, and didn't know how to leverage this investment by creating animosity amongst the field in so many ways. Never forget who you are, embrace who you are and learn to leverage this to create new revenue streams. Being indecisive about how you go to market was a tremendous disappointment to have to experience. I hope you can find your way, I doubt cutting ties with the Commercial division, providing the dealer channel (that carries several other manufacturers) will bring about the success required to truly GROW the business.

  8. "Great benefits, but saturated with management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior On-Site Services Specialist in Seattle, WA
    Former Employee - Senior On-Site Services Specialist in Seattle, WA
    Recommends
    Positive Outlook

    I worked at Ricoh Americas Corporation full-time (Less than a year)

    Pros

    Great benefits including health, retirement, training library, law help, retailer discount site

    Cons

    Very heavy with useless management, culture of "hire someone to manage these employees better/reward management for meeting quotas" and not "hire more workers if there aren't enough hands/reward the workers for meeting quotas"

    Advice to Management

    Cut the more of the middleman. If you want to delight customers then make sure the surface-level workers have the bodies to get the job done.


  9. Helpful (2)

    "Decent company to work fo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Master Analyst in Duluth, GA
    Former Employee - Customer Master Analyst in Duluth, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Good benefits, PTO, hosts events to boost company moral

    Cons

    Company down size every year so you never know if your job is secure.


  10. Helpful (1)

    "Field Technician/Field Engineer for assigned zip code areas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Engineer in Orlando, FL
    Former Employee - Field Service Engineer in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Freedom to do your job. Flexible time

    Cons

    Micro management everyone at my former company which was purchased was layded off

    Advice to Management

    Keep good people everyone that worked for what was Ikon office solutions was layded off


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