Ricoh Americas Corporation Reviews | Glassdoor

Ricoh Americas Corporation Reviews

Updated March 24, 2017
1,341 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Ricoh Americas Corporation Chairman & CEO Martin Brodigan
Martin Brodigan
460 Ratings

1,341 Employee Reviews

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Pros
  • The work schedule allows for a good work/life balance (in 51 reviews)

  • Effective communication, understanding, good benefits (in 55 reviews)

Cons
More Pros and Cons

  1. "Sweet"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Cool folks. Friendly. Cool work. I like the boss man. They seem like nice people with good ideas.Yep that is how I feel.

    Cons

    I have just started so I'm not sure I can properly contribute to the cons of this particular company. So yeah

    Advice to Management

    None


  2. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Washington, DC
    Current Employee - Sales in Washington, DC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    Flexible hours and I get to work from home often

    Cons

    They change the compensation too much. As soon as you're close to hitting a goal changes and you won't achieve that bonus.

    Advice to Management

    Treat employees like people not like a number


  3. "Customer billing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist Customer Billing in Houston, TX
    Current Employee - Senior Specialist Customer Billing in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Good communication, compensation, nice coworkers

    Cons

    Poor insurance rates, morale in some depts could use work, too much OT


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  5. Helpful (1)

    "Revolving door of management and team members"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Ricoh Americas Corporation full-time

    Pros

    Decent pay for work performed
    Large knowledge base from other employees

    Cons

    No communication between management and employees
    Management "god-complex" issues are rampant
    Zero advancement opportunities

    Advice to Management

    Take some classes on how to talk to people. Being rude and feeling superior is only going to get the site closed and have you working at McDonalds on a swing shift. Actually, I take that back. McDonalds has standards for their management and how they talk to their employees.

    If the above issues were fixed, this review would easily be "5" stars. Understand that all sites are different, and your experiences may vary.


  6. Helpful (1)

    "Good Company, Very old sales strategies."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Executive in New York, NY
    Current Employee - Commercial Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (Less than a year)

    Pros

    full health benefits, dental, vision. Comfortable work environment.

    Cons

    Computers and CSR programs are slow. Painfully slow. No public advertising so not many people know Ricoh. Your job is to cold call people and bother them into having a meeting with you so you can try to convince them to switch to using Ricoh printers/copiers at a higher price. While trying to sell expensive software programs to turn offices smarter with less paper documents and more cloud software and other services. While logging everything you do into a painfully slow sales force program on an extremely slow laptop so that upper management can question your statistics on a conference call every month. And the commissions are very low. So you have no drive to make a sale when a customer asks you to requote them a few times. You're like "why should I open up my programs and go through the painful process of requoting them for this cheap machine they want when I am going to get a 25 dollar commission on it and it's been 3 weeks of back and forth emails and calls and quoting. I'll let this one go it's not worth my time."

    Advice to Management

    Advertise for the sake of humanity. Help your new hires. There is so much information and even a year in some of us have a hard time remembering things. Increase the commissions so that we have a drive to sell. I should be getting 400-500 dollars for selling a 10 thousand dollar machine. Not under 100 due to it being discounted too much when you did not even discount it much after it took 2 months to get the sale.


  7. "To easy to be true"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Worker in Vacaville, CA
    Current Employee - Office Worker in Vacaville, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Easy work for decent pay if you have no schooling and need something to pay the bills
    Friendly people on the site I work at
    Nice management at my site

    Cons

    To nice of management at my site, lets people get away with to much
    Favoritism to some people
    No where to move up
    This should be a job to get and work at while your trying to find another job

    Advice to Management

    Don't let the people who don't do anything run the show. Put them in their place. Makes for a hostile work environment.


  8. "Customer Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in West Caldwell, NJ
    Former Employee - Customer Support Specialist in West Caldwell, NJ

    I worked at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    Fun and good work environment

    Cons

    no room for advancement at Ricoh

    Advice to Management

    Management was good over all


  9. "Unlimited growth depending on market"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    I love my vertical. A lot of changes since I have started but it seems to be for the better.

    Cons

    management not strong. Some support areas are also week. A lot of independent work as it relates to prospecting. Sales also have a lot of problem resolution to manage.

    Advice to Management

    not an attractive position


  10. "Account Exeutive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Tacoma, WA
    Current Employee - Account Executive in Tacoma, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (More than 3 years)

    Pros

    Work Life Balance is nice. If you are at plan they do not micro manage you.

    Cons

    Verticalized positions. They take the small accounts. They take the large accounts. And they take any vertical in between. Legal, Print for pay, Churches, Healthcare, Government, Schools...


  11. Helpful (1)

    "OK Company, Lots of Change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Negative Outlook

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Good base of product specialists
    Managers try to help you succeed
    Good training program if you're new to the industry
    OK benefits plan
    Mobile workforce

    Cons

    low pay and bad comp plan
    Huge company, "corporate doesn't care about you" feeling
    Lots of sales rep turnover
    Senior leadership unstable
    Lack of good office culture



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