Ricoh Americas Corporation Reviews | Glassdoor

Ricoh Americas Corporation Reviews

Updated January 9, 2019
1,818 reviews

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2.8
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Joji Tokunaga
58 Ratings

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Pros
Cons
  • "Upper management has restructured the business every year for the past 5 years, very unstable when trying to grow business in the Enterprise space" (in 74 reviews)

  • "Limited room for advancement depending on what location are you in" (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "On-Site Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - On-Site Service Specialist in Playa Vista, CA
    Current Employee - On-Site Service Specialist in Playa Vista, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation (More than a year)

    Pros

    Working At A Video Game Company.

    Cons

    No issues at this time.

    Advice to Management

    N/A


  2. "Supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Been working there for 10years

    Cons

    Wishing for higher raise other gear company to work for

    Advice to Management

    Great company

  3. Helpful (2)

    "Whether is good or not is relative..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Malvern, PA
    Current Employee - Manager in Malvern, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Relative to your area and role, and there is a wide difference in this company because of the hierarchical nature.
    Managers are paid quite well, and often enjoy "perks" the non-manager levels do not. The pay for a manager-level is pretty decent, and bonus is available depending on your functional area. There is a generous remote work policy, but again, it depends on your department and level, which may or may not make sense.
    My work overall is enjoyable and my team and managers are good. The problems arise when working with other departments, which slows down productivity.
    You do have a chance to learn a lot, and there is a lot of training internally and externally available. It's odd, because while I like the work and the job, I might not make this my permanent career choice because of the internal issues.

    Cons

    Imagine. Change. Because you will do so constantly. Like from quarter to quarter!
    Layoffs happen often, but they seem to be in the wrong areas from what I can tell. There are a lot of fairly useless middle-managemnt types that seem survive while worker-bee's are let go.
    One department in particular is a behemoth and there are many redundancies, and useless types, yet cuts never happen there.
    Work happens in silos: communication between departments isn't good, or worse sometimes it's actually at odds.
    Too many hands need to "touch" the pie: It makes getting any work done in a reasonable amount of time difficult.
    Slow, slower and glacial pace. This is how I describe the Ricoh process for getting anything done. It will kill them if it doesn't change. At times the company can't get out of it's own way. There are a lot of naysayers and people who seem to like to throw up roadblocks for no particular reason, and it's not even their job to do so, but they have to put their two-cents in regardless.
    Management means well, but is out of touch or burying their heads in the sand to what's really going on.
    Management expects great results, but there is never any budget to do things that might increase sales and customers.
    Very risk-adverse. Sometimes that's a good thing, but not here.

    Advice to Management

    Trim the middle-management and redundant chaff, keep and hire more of the worker-bees. Why would you cut your technicians? They're the front line. The company needs more DO-ers not paper shufflers.
    Pick a direction and plan and stick to it.
    There are a lot of good people working very hard to save Ricoh. Try listening.


  4. "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    They take care of their employees in offering all types of benefits

    Cons

    The medical insurance premiums are very high


  5. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Boston, MA
    Former Employee - Analyst in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh Americas Corporation full-time (More than 8 years)

    Pros

    Great people and support. Working at Ricoh provided a wide array of opportunities.

    Cons

    Job security slipped heavily over the last few years do to mismanagement.


  6. Helpful (1)

    "learn a new trade or experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Field Service Technician in Los Angeles, CA
    Former Employee - Field Service Technician in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    large company, traveling or moving to other available states, great team of employees.

    Cons

    no company vehicle, long daily hours

    Advice to Management

    manager did not spend time learning about the team members individually and the customers the team members were in charge of.


  7. "Diversity in my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Specialist in San Antonio, TX
    Current Employee - Senior Customer Service Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Keeping people working. Ricoh saw a opportunity to use the workforce it has and expanding the roles to be competitive in a new market of service and sales

    Cons

    Learning a new skill can create a learning curve

    Advice to Management

    Hands on training with teacher led classes

  8. "Resourceful Training Provider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive - New Business Development in Los Angeles, CA
    Former Employee - Account Executive - New Business Development in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ricoh Americas Corporation full-time (More than a year)

    Pros

    Great pay, benefits, and growth opportunities

    Cons

    I was part of a Massive layoff due to budget cuts

    Advice to Management

    Don't hire individuals before a massive layoff


  9. "Good people, terrible management, and company only cares about sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Detroit, MI
    Former Employee - Former Employee in Detroit, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    Great people to work with. Pay isn’t bad, not great but not bad. Good products. Good service people and onsite employees.

    Cons

    Terrible management. All about sales. Once sale is final, could care less what happens after. Continuously moving people around within departments and changing titles, so most don’t even know what they are supposed to do anymore. No one helps out others but talk about “team.” Ricoh doesn’t know the meaning of team.
     As long as you work your tail off, go above and beyond everyday, always doing other people’s work (willing or not, just expected) and willing to receive ABSOLUTELY NOTHING in return except more of the same, you’ll do great in this company.

    This review is not from a former fired employee but one who just had enough and left.

    Advice to Management

    Selling a product or service does not mean the work is done, it’s only just beginning.


  10. Helpful (1)

    "Solid Work, but lacking leadership and fair wages/raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR2 - Site Supervisor in San Jose, CA
    Current Employee - FSR2 - Site Supervisor in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (More than a year)

    Pros

    You will always have a opportunity to work, they have a bunch of site to assign you to, and the jobs usually vary slightly so its not overly monotonous if your at a different site enough. Most Area managers and Site managers are kool people with level head(MOST OF THEM, NOT ALL) and are open to working with you on scheduling and staffing as long as you are reasonable .

    Cons

    Lacking the pay to keep employees, not enough pay increases at all. i know someone whom has been with the company for about 10 years an i am making more than them, just started about 2 years ago....
    The people they hire usually arent that work oriented and come just for a pay check.. Upon being offered a promotion, i was to receive less pay, so i turned it down

    Advice to Management

    Please offer pay increases at a more frequent rate, pay the employees you want to keep a decent wage instead of letting them go.