Ricoh Americas Corporation Reviews | Glassdoor

Ricoh Americas Corporation Reviews

Updated July 21, 2017
1,490 reviews

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1,490 Employee Reviews

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  1. Helpful (1)

    "Field Technician/Field Engineer for assigned zip code areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Engineer in Orlando, FL
    Former Employee - Field Service Engineer in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Freedom to do your job. Flexible time

    Cons

    Micro management everyone at my former company which was purchased was layded off

    Advice to Management

    Keep good people everyone that worked for what was Ikon office solutions was layded off


  2. Helpful (1)

    "Upper management turnover was constant and company focus ever changing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Good support staff and excellent field technicians . Good products and technology.

    Cons

    Convaluted back office and constant billing issues led to huge company losses

    Advice to Management

    Rent don't buy because you won't be around long

  3. Helpful (1)

    "Strategic Healthcare Representitative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Healthcare Representitative in Milwaukee, WI
    Former Employee - Strategic Healthcare Representitative in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh Americas Corporation full-time (More than 8 years)

    Pros

    Working with the leader in Hardware Technology

    Cons

    Believing they could become a services led organization without proper leadership and proven services support staff

    Advice to Management

    Purge All Ikon Management & Employees


  4. "Sr. Onsite Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Onsite Specialist in Seattle, WA
    Current Employee - Senior Onsite Specialist in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ricoh Americas Corporation full-time (Less than a year)

    Pros

    A great position if you are used to wearing multiple hats.

    Cons

    Workflow can range from very busy to not busy at all. Primarily to the latter end.

    Advice to Management

    I would suggest focusing more attention on those who can and are willing to do more to help better themselves and the company.


  5. "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Accounting Manager in Milford, CT
    Former Employee - Senior Accounting Manager in Milford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ricoh Americas Corporation full-time

    Pros

    Designed and implemented work flows for new and existing customers. Speak multiple languages and willing to travel.

    Cons

    Not willing to relocate but open to listening.

    Advice to Management

    None


  6. "Countrywide layoff in the Service Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Minneapolis, MN
    Current Employee - Field Service Technician in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook

    I have been working at Ricoh Americas Corporation full-time (More than 10 years)

    Pros

    Vacation time for tenured employees

    Cons

    Corporate Management out of touch with local branches and field service

    Advice to Management

    Doesn't matter because nothing changes


  7. "Challenging place to work, for both good and bad reasons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Account Manager in San Diego, CA
    Former Employee - Channel Account Manager in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    Lots of challenges keep up to pace on the every changing paces in the IT world

    Cons

    To many changes come rapidly and product wasn't always tested properly prior to being deployed.

    Advice to Management

    Keep management focused, and more disciplined.

  8. "Great Experience Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AE1 in Tampa, FL
    Former Employee - AE1 in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh Americas Corporation full-time (Less than a year)

    Pros

    Great Training, Great Managers, Great resources

    Cons

    Support chain is confusing and no chain of accountability


  9. Helpful (1)

    "Management needs better training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist in Phoenix, AZ
    Former Employee - Senior Specialist in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ricoh Americas Corporation full-time (More than 5 years)

    Pros

    casual office environment. great people to work with

    Cons

    management doesn't know systems. plays favoritism

    Advice to Management

    learn your systems that your employees work from on a daily basis. be fair to all employees


  10. "Imagine Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Specialist in Duluth, GA
    Current Employee - Billing Specialist in Duluth, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh Americas Corporation full-time (More than 3 years)

    Pros

    Benefits , vacation time , schedule is very flexible , friendly environment , gives to charities in community, off on holidays , try to f d ways to build moral

    Cons

    Lack of pay for work load , constant change , no stability , accounts are always changing , unable to build rapport with clients , no team building or company building on handling accounts

    Advice to Management

    More organization


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