Ricoh Reviews | Glassdoor

Ricoh Reviews

Updated January 13, 2018
683 reviews

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2.9
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Ricoh President & CEO Zenji Miura
Zenji Miura
151 Ratings

683 Employee Reviews

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Pros
Cons
  • some compromise on work/life balance (in 8 reviews)

  • Low pay despite amount of work, a lot of work drama (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Overall good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Duluth, GA
    Former Employee - Administrative in Duluth, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh full-time (More than 3 years)

    Pros

    Good benefits and pay. Constant learning process.

    Cons

    Frequent layoffs from different departments, no job security.


  2. Helpful (1)

    "Bad decisions are catching up with Ricoh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ricoh full-time

    Pros

    Competitive salaries for specialized sales roles offer base pay that will allow someone to make a decent living. There is plenty of training available for employees.

    Cons

    There have been a number of staggering changes to the way accounts are assigned and spread out amongst salespeople. The commission plan is complicated and difficult to stay out in front of. It results in months where you might sell 100,000 worth of services and not make a penny.

    Advice to Management

    The April 2017 lay offs were unannounced internally. Nobody knew until the day of the layoffs, and they were staggering in proportion. This eroded trust and created discontent in the ranks.

  3. "Rioch Mission, off the Rails"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh full-time (More than 3 years)

    Pros

    Rich in people resource, knowledge, helpful, and pleasant.
    Untapped organizational potential.

    Cons

    New software updates, not properly tested/ debugged before implementation.
    2 years of Reorgs has shaken the confidence of stability and team work.
    Sustained stagnant wages hurts moral and attrition soon follows

    Advice to Management

    Your way is clearly not working, time to listen to your knowledgeable, dedicated staff.
    Work, home life balance can be improved, with additional Work From Home days, to offset subpar wages.


  4. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh full-time

    Pros

    they gave me the tools to succeed

    Cons

    diluted territory
    too many people covering a territory


  5. Helpful (1)

    "Terrible Business Model"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get a lot of paid time off right off the bat. For the most part, a laid back work environment.

    Cons

    Pay is too low. Merit review system for giving people raises is pathetic, especially because it makes it hard to impossible for the company to retain good to excellent workers on merit. The business model--which involves selling the customer services on a cases by case basis but not retaining the control over all the tools the company needs to provide those services... Can really screw people at certain sites. It's as if you were a plumber, but every house you go to you let the customer decide what tools they ate going to let you use to put in their water heater.

    Advice to Management

    When making money is based on custom tailoring services based on the customers' whims and unrealistic expectations instead of providing an actual practically streamlined product or service your luck is bound to run out and you will inevitably go over budget. Which you did. Which is why you canned your CEO, postponed your employees already meager wages and screwed them out of the 401k match you promised them, among other things. You'll never retain enough competent employees to make that circus keep going(if such a thing is actually even possible) if you don't adequately compensate them.


  6. "Hard work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh full-time

    Pros

    Great people to work for

    Cons

    Not enough money for what you do.


  7. "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior On-Site Services Specialist in San Diego, CA
    Current Employee - Senior On-Site Services Specialist in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh full-time (More than 5 years)

    Pros

    Some of the customers can be a delight to work with and work for.

    Cons

    Management either is working too hard to please the higher-ups and forget that they are managers to actual employees. Or they are lacking in communication skills, especially listening.

    Advice to Management

    Listen to the people at the very bottom. These are the people that deal with the day to day processes of the company as well as customer interactions. If the tools that are provided are inadequate, and they tell you, then listen and find a solution.

  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh full-time

    Pros

    ability to make a good income

    Cons

    company going through a lot of change

    Advice to Management

    need to keep outside sales reps for smbs


  9. "Worked as on-site service specialist for two months."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexable shifts. No graveyard shifts. Tuition reimbursement for college students. Funn working environment

    Cons

    Limited parking and few opportunities for growth.


  10. "Major Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Account Executive in New York, NY
    Former Employee - Major Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh full-time (More than a year)

    Pros

    Great people you will meet in this company.

    Cons

    Highly political. No fair opportunity. Practices questionable. Everyone out to save themselves. Poor career opportunity for anyone at any stage.

    Advice to Management

    Wake up.


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