Ricoh Reviews | Glassdoor

Ricoh Reviews

Updated May 25, 2017
547 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Ricoh President & CEO Zenji Miura
Zenji Miura
112 Ratings

547 Employee Reviews

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Pros
Cons
  • some compromise on work/life balance (in 7 reviews)

  • Even though there are procedures in place no one really follows them (in 10 reviews)

More Pros and Cons

  1. "Ch-ch-ch-ch-changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Services Specialist in Minneapolis, MN
    Current Employee - National Services Specialist in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh full-time (More than 3 years)

    Pros

    Easy to understand and learn the field that started in copiers and moved toward content management and workplace services. It's a great place to learn sales at the entry level, although with the layoffs of the entry level position in April 2017, that may no longer be the case.

    Cons

    Hard to endure the good old boys club, commoditization, and layoffs. If you work really hard, develop business acumen, keep your reputation as a knowledgeable, supportive, and professional resource, people will always want to support you and see you develop!

    Advice to Management

    Move faster toward new products and positions.


  2. "Typical coperate america"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AE1 in Detroit, MI
    Former Employee - AE1 in Detroit, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Ricoh full-time (More than a year)

    Pros

    Company has great products and great people.

    Cons

    started out as a great company and turned out to be just another company that doesn't care about it's employees.


  3. "Courier Position Rating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Courier in Clemson, SC
    Current Employee - Courier in Clemson, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh full-time (Less than a year)

    Pros

    Good benefits: health, dental, and eye
    Great coworkers at my particular site
    Laid back (warehouse environment)
    Ideal work hours
    Accommodating about vacation, sick days, etc

    Cons

    Pay is less than ideal and upward movement seems limited. Management issues have arisen due to employee shifts at our site. Workers paid low hourly wages were forced to do extra work to keep the site afloat during the 2 months it took to hire a new manager. They don't seem too fond of overtime either. Overall it's a great job and a good company. These are just some site-specific issues.

    Advice to Management

    Start looking for new hires before a vacancy becomes available. When a 2-weeks notice is given, that is the time to start searching, not 2 months after they're gone. Site managers should also be able to do just about anything their subordinates and do, but some seem unwilling to learn.


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  5. "Low pay, high expectations."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managed Services in Portland, OR
    Current Employee - Managed Services in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ricoh full-time (More than a year)

    Pros

    Easy work if you land in certain positions.

    Cons

    Hard, often grueling work when you don't.

    Advice to Management

    Higher pay, clearly defined roles, and better ojt.


  6. "Wish I could have stayed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh full-time (Less than a year)

    Pros

    Great management and support. Inside and Outside sales experience. Most employees have a ton of experience in the industry. Very ethical sales philosophy.

    Cons

    Can be very slow, commissions are low and it is a highly competitive market. Also, they laid off their entire sales team so there's that...

    Advice to Management

    Bring me back?


  7. "Years of Ricoh Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior On-Site Specialist in Novi, MI
    Current Employee - Senior On-Site Specialist in Novi, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh (More than 5 years)

    Pros

    You work with a multitude of interesting people.

    Cons

    Depending upon your work location and manager, the work hours aren't neogotible.

    Advice to Management

    Management should be considered based on experience not age.


  8. "Receptionist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in New Kensington, PA
    Current Employee - Receptionist in New Kensington, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh full-time (Less than a year)

    Pros

    The employees I work with are very nice.

    Cons

    Awful company!! No regards for employees. Discrimination against black, woman and Hispanic

    Advice to Management

    Fire your management team in PA start over with intelligent employees!!


  9. Helpful (2)

    "An mediocre company with a few above average people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Specialist in Atlanta, GA
    Former Employee - Product Support Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh full-time (More than a year)

    Pros

    Most of the people there are highly competent, some flexibility when time off is needed, great benefits, good location.

    Cons

    Hit and miss leadership, incredibly bad roll outs of new products/procedures, very low pay, when the bad roll out happens little is done to correct it in a timely manner and employees aren't really listened to, an absolute mountain of Ricoh training and other mandatory certification study is required on your personal time at no pay,

    Advice to Management

    Leadership training should be required for all managers - when the pay sucks, leadership needs to be stellar, Ricoh's is hit a miss. It's either good, or really bad.


  10. Helpful (1)

    "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Ricoh full-time (Less than a year)

    Pros

    I had some amazing co-workers

    Cons

    IAM had questionable work ethic, gossiped about everyone, had no loyalty to anyone, did not trust 1 employee who worked for him, had negative things to say about everyone.
    NO flexibility
    NO proper training for Site Supervisors
    NO trust
    Poor Pay

    Advice to Management

    When hiring IAM's ensure they are able to perform their jobs, have people skills and the ability to lead with followership.


  11. "Run Away"

    Star Star Star Star Star
    Former Employee - Mailroom Clerk in Southington, CT
    Former Employee - Mailroom Clerk in Southington, CT
    Doesn't Recommend

    I worked at Ricoh full-time (Less than a year)

    Pros

    -It was paycheck
    -You can work alongside reputable companies like Stanley Black & Decker

    Cons

    -Managers get promoted without any credentials
    -Out-dated training methods
    -No structure
    -No growth

    Advice to Management

    You make the simplest tasks harder than it truly has to be. Treat your employees like human beings instead of robots.


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