Ricoh USA Manager Reviews | Glassdoor

Ricoh USA Manager Reviews

Updated Sep 12, 2019

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Found 167 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
36%
Recommend to a Friend
68%
Approve of CEO
Ricoh USA CEO Joji Tokunaga (no image)
Joji Tokunaga
11 Ratings
  1. Helpful (1)

    "Good work environment"

    StarStarStarStarStar
    Current Employee - Manager 
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh USA full-time

    Pros

    Good work environment, lots of room for advancement, company has been through a lot of changes and upheaval, but with new leadership the outlook is good.

    Cons

    Like many companies benefits get unfortunately more expensive every year.

    Advice to Management

    Keep up the good communications

    Ricoh USA2019-08-21
  2. Helpful (1)

    "Steady reliable employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Site Manager II in Racine, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh USA full-time for more than 8 years

    Pros

    Benefits and decent time off

    Cons

    Being a contractor means possibility of loosing job every few years if site doesn't renew due to cost.

    Advice to Management

    Increase wages to keep the good employees and prevent costly turnover. People are more interested in money than a job well done certificate.

    Ricoh USA2019-09-12
  3. Helpful (2)

    "My Experience at RICOH USA INC."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Legal Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ricoh USA full-time for more than 3 years

    Pros

    Excellent legal document processing services (hard-copy and E-Discovery) to the legal vertical.

    Cons

    Chicago management not involved with the sales staff to help mentoring to progress in this vertical. High local management and senior management turn over not conducive to a positive daily working environment. E-Discovery services have a lot of quality competition.

    Advice to Management

    Learn how to treat the employees with respect.

    Ricoh USA2019-08-08
  4. "Strong operation based on customer satisfaction and market competitiveness in printing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh USA full-time for more than 10 years

    Pros

    Very competitive product and customer support

    Cons

    Lack of future technology and new business opportunity findings

    Advice to Management

    Go beyond printing

    Ricoh USA2019-07-15
  5. Helpful (1)

    "Uncertain future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh USA full-time for more than 10 years

    Pros

    No micro management. Good pay.

    Cons

    Lots of lay off in the last couple of years. Favoritism. Not transparent.

    Ricoh USA2019-08-07
  6. Helpful (1)

    "working at Ricoh"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Alliance Manager 
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh USA full-time for more than 10 years

    Pros

    Smart, dedicated, and success minded employees

    Cons

    Turning a printer company into a software/service company was challenging

    Advice to Management

    Voice of customer was a good direction - but how about voice of employees who engage with customers?

    Ricoh USA2019-07-02
  7. "Company needs more data-driven decisioning making"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ricoh USA full-time for more than a year

    Pros

    Flexibility with remote work. Work/life balance

    Cons

    Intuition in the presence of quantifiable data ultimately ends up guiding business decisions.

    Advice to Management

    Walk the walk, create a culture that promotes data-driven decision making. I had to reverse engineer the conclusion of an analysis to justify management's opinon on a certain topic.

    Ricoh USA2019-06-18
  8. Helpful (1)

    "Company in transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ricoh USA full-time for more than 8 years

    Pros

    Competitive salary and comparable benefits.

    Cons

    Constant change over the last year in regards to structure and organization. Slow to make real strategy changes. Tough industry right now

    Advice to Management

    Treat employees as people and not just numbers

    Ricoh USA2019-05-21
  9. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Site Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh USA full-time for more than 5 years

    Pros

    Great benefits for employees and staff

    Cons

    Not enough room for growth

    Advice to Management

    Offer more opportunities to employees

    Ricoh USA2019-05-03
  10. "Very Poor Direction and Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Area Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ricoh USA full-time for more than 5 years

    Pros

    Great co-workers and staff.

    Cons

    Very little support from upper management. There are always too many people trying to direct customers. Sales oversells to customers and then does not follow up when support is needed. Sales does not communicate with local teams prior to new contract signing. Employee wages are disgusting. Directors are absolutely terrible. Very dishonest to customers.

    Advice to Management

    You are beyond help.

    Ricoh USA2019-04-29
Found 167 reviews