Ricoh USA Reviews | Glassdoor

Ricoh USA Reviews

Updated Sep 20, 2019

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Found 1939 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
39%
Recommend to a Friend
63%
Approve of CEO
Ricoh USA CEO Joji Tokunaga (no image)
Joji Tokunaga
107 Ratings
  1. "Interesting and varied work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Support Representative in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ricoh USA full-time for more than a year

    Pros

    Good variety, good training. In the Columbus OH area, the management is smart and engaged and always supports the team. We are treated like people and not micromanaged or watched to punch a clock - we are trusted to be adults and treated like adults. There is a good sense of teamwork. Good focus on internal promotion and personal development. Very good benefits.

    Cons

    Pay increases are merit based only, there is no cost of living increase. Work can be physically demanding. Worker's comp partner is difficult and resists paying out for injuries, though that isn't the company's fault. Like most companies, capitalist values and profit focused.

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    Ricoh USA2019-07-01
  2. Helpful (1)

    "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Documentation Specialist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh USA full-time for more than 3 years

    Pros

    Company provides many good benefits.

    Cons

    Salary could be more competitive.

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    Ricoh USA2019-06-26
  3. Helpful (3)

    "Ricoh has no regard for tenor or status"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Services Specialist 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ricoh USA full-time for more than 10 years

    Pros

    Ricoh used to be a great place to work

    Cons

    They will terminate anyone, no matter their contribution.

    Ricoh USA2019-07-10
  4. Helpful (1)

    "Mediocre work place at best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mailroom Support Specialist in Seattle, WA

    I have been working at Ricoh USA full-time for less than a year

    Pros

    Easy Job set hours weekends off

    Cons

    No direction or clarity in the hiring process and poor communication

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    Ricoh USA2019-08-02
  5. Helpful (1)

    "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior On-Site Services Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh USA full-time for more than a year

    Pros

    Nice people. Learn a alot

    Cons

    Low pay. Blah blah blah

    Ricoh USA2019-07-09
  6. Helpful (1)

    "Good but no communication from Ricoh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Site Supervisor 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh USA full-time for less than a year

    Pros

    If your a self starter, this is the perfect job for you.

    Cons

    No communication or recurring meetings.

    Ricoh USA2019-06-23
  7. Helpful (3)

    "Slowly trending downward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Strategy and Development in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh USA full-time for more than 5 years

    Pros

    Work from home possibilities Some decent benefits, but they will cost you.

    Cons

    Company wants to be a technology company, but keeps running as a copier company. Constant changes, constant redirection, yearly reduction in staff, yearly changes in executive staff. Not a stable environment unless you are in copiers. Low pay and expensive benefits.

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    Ricoh USA2019-07-02
  8. Helpful (2)

    "Very poor management and decision making."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Office Solutions Specialist in Fenton, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh USA full-time for more than a year

    Pros

    Great benefits and bonus programs including gift cards.

    Cons

    Poor management, territory management, and they take accounts from their top performers to give to their mediocre sales people to avoid paying out high commissions.

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    Ricoh USA2019-07-23
  9. Helpful (2)

    "removing experienced employees to harness inexperienced new blood"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Product Support Specialist in Tucker, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh USA full-time for more than 10 years

    Pros

    Company will dissolve and no longer distress customers

    Cons

    Always believes latest pipe dream will save them but refuses to listen to experienced engineers about problems being generated by weakly thought out plans

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    Ricoh USA2019-07-22
  10. "Company needs more data-driven decisioning making"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ricoh USA full-time for more than a year

    Pros

    Flexibility with remote work. Work/life balance

    Cons

    Intuition in the presence of quantifiable data ultimately ends up guiding business decisions.

    Continue reading
    Ricoh USA2019-06-18
Found 1939 reviews